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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Support was very rude, and blamed others for issues. Issues are unresolved, and we will need to switch host if problems continue.
Very poor, very rude. Blamed many varied senders of my customers trying to send us email and being blocked.
It was a mistake.
Date of experience: April 6, 2024
I have Way too much Trouble with Spam in my emails and Loging in Using a VPN does not work. It feels like Hostgator is out of Date/Touch with Modern day needs
Date of experience: March 10, 2024
I can not forgive a hosting company who has email outages of several days/weeks. We are moving to a competitor.
Date of experience: March 15, 2024
The bot did a good job of taking care of my problem, but it took a lot longer than if I could have talked to a live person
Date of experience: March 26, 2024
Service and support is very bad i have very very bad expireance with HostGator. I m not renewal this reseller account and also my friends not purchars any serice from hostgator
Date of experience: February 25, 2024
Our email stopped working without any warning that we were over our storage. We had to switch to a different company after no help from Host Gator.
Date of experience: April 4, 2024
Hello, I like HostGator. I need to mention that the IT support doesn't have the best knowledges to solve a problem regarding WordPress websites and plugins.
Date of experience: January 10, 2024
Because of the AMAZING customer service. To Be able to speak to a human being is what sets this hosting site apart from almost all others. THANK YOU SO MUCH FOR OFFERING THIS VITAL SERVICE. 5 STARS!
Date of experience: November 26, 2021
My Home page keeps crashing. Its frustrating. No permanent fix issued. I have done several chats with you guys but it keeps crashing.
Date of experience: March 22, 2024
I am sick and tired of the constant major UI improvements. I hate that I have to look for things every single time.
Date of experience: March 22, 2024
I am trying to manage my account (email and domain name) using HostGator's website, and it never loads.
Date of experience: January 17, 2024
I just purchased my hosting package and I am still getting up to speed but as of now I have been having a very good experience!
Most of the reviews that I have read rate HostGator very favorably.
Date of experience: July 22, 2021
Hey Michael,
We are happy to hear you are having a good experience. Please let us know if you need any assistance!
DJ
Customer Advocate at HostGator
Seemed like quite a human company and was very happy until your new account manager system was installed.
Date of experience: January 10, 2024
Unable to find sections and information about my account that I'm looking for such as billing and invoices
Date of experience: January 9, 2024
Calidad, rapido y eficiente. Me gustan las notificaciones de todo lo nuevo para mejorar el servicio.
Recomendacion amigos
Date of experience: September 3, 2024
I've had a Hostgator account for quite some time and I generally like the ease of using my account on the site.
Date of experience: April 2, 2024
Pathetic service, last year our server went down and still is not working properly so we switched to AWS. Pathetic just pathetic
Date of experience: April 2, 2024
Bad customer service, every issue that needs attention I have to request help 3-4 times, and then ultimately have to fix the issues myself.
Date of experience: February 29, 2024
We were told the email issue would be fixed in 2-4 hours. We still do not have access to those two emails after almost 24 hours
Date of experience: April 9, 2024
I love the weebly integration, but my sites are offline WAY to often. I have had the exact same issue with my page 6 or 7 times now, with an average customer service time to resolution being over an hour with customer service. Does the host gator team not keep service logs? Every time, I have to go through the same painstaking, time consuming steps of explaining to the tech that my index file keeps vanishing causing my site to go offline and the weebly editor asking me to contact support. EVERY TIME I tell the tech, please check the last support log and repeat what the last tech did. Almost every time the tech then says they can't help me. I insist they can, because I have done this before, they talk to someone else on their team, put me on hold, and eventually, big shocker, they can help me. "Good news, I have a solution" they say, and I have to bite my tongue and withhold any sarcasm, as I understand they are not directly at fault. I knew they could, this wasn't the first time it's happened, I knew what the problem was, my index file was missing, I even told them as much, and still its the whole infuriating routine every time. I was about to move two more sites to Host Gator, but I am now shopping around and looking to pull both of my accounts (I have 2 separate company webpages on host gator). The complete inability for the team to resolve my issue permanently is beyond frustrating. The latest batch of occurrences of my site going offline happened during a major fundraiser for my non-profit, and has certainly cost my organization financial damages in the form of lost donations as potential donors who go to our site are the ones who have been letting us know when it falls offline. Considering these financial damages, notable time expenditure, and my experiences with the Host Gator support team-- I am currently shopping around for a new hosting company.
Please see above.
I keep asking myself that same question. I think I liked the logo (kidding of course).
Date of experience: May 5, 2024
It was ok in past
But was already expensive than other companies
But now they increased the price more Which is totally inacceptable
Its too expensive for me now on reseller plan
Date of experience: February 16, 2024
The company has left me hanging after a substantial family loss. When I returned a few years later, my site was a portal for porn.
Date of experience: January 23, 2024
Site goes offline multiple times a week. Wordpress site gets mutiple "error connecting to database" errors daily.
Date of experience: April 7, 2024
The combination of your excellent [human associate] customer service (so far), quality solutions, and your competitive pricing.
Date of experience: February 24, 2024
I never received my refer a friend credit. I paid for the SSL certificate lock icon and it does not show up on my sites.
Date of experience: January 20, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Andrea,
We are so glad we could help with your questions. Thank you for your wonderful review!
DJ
Customer Advocate at HostGator