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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Is there an easier way to get to my business email? I've contacted Hostgator before and for some reason it is still not working for me. Thank you
Date of experience: January 14, 2024
Its good and easy to access and navigate especially like me who have very small knowledge in the computer and IT matters.
Date of experience: February 23, 2024
Because I have been here a long time, was better before. Suddenly prices doubled and I have 2 infected websites
Date of experience: March 25, 2024
This system repeatedly locks me out. Upon resetting my password, it then accepts the original password that it denied an hour ago.
Date of experience: February 22, 2024
Thank you for upgrading SFA's website server. It will allow us to complete some needed additions which will allow the business to move forward.
After several call ins Host Gator finally understood our problem and came up with a very pleasing solution. It appears persistence pays off.
That is were the original web site was created.
Date of experience: March 27, 2024
Date of experience: March 21, 2024
It takes too many steps to edit my web page. When you open the hostgator home page there shoulf be an "EDIT WEB PAGE" button that you do not have to hunt for
Date of experience: March 19, 2024
I don't remember because it was so long ago. I know that a friend recommended it and that GoDaddy was making me unhappy.
Date of experience: April 8, 2024
The best web service on the planet, they offer free consultation, they're products are on point, i honestly never seen such quality company.
Date of experience: January 12, 2022
Pretty simple process for someone who hasn't done this before. Remember to be patient for your site to come online (day or two).
Very responsive customer service.
Date of experience: April 4, 2022
Hi James,
We are always happy to hear this. Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
My site still isn't showing up. I think I must be missing something.
Date of experience: March 21, 2022
You do not make it easy to cancel your account, I am trying to prevent you from taking my money and it's difficult.
Date of experience: January 5, 2022
Hey Brian,
We are sorry to hear you wish to leave us and found the process difficult however we have checked and it does appear that your account has been cancelled. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
I am quite new, I was just introduced a month ago by max business school. However, I have enjoyed your services so far.
Date of experience: March 3, 2022
Hey Honour,
That is what we want to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
While troubles are sometimes unavoidable, hostagtor provides very good follow up from trouble shooting to dig up root causes to fixing things well.
Date of experience: March 23, 2023
After the recent upgrade, the website I manage would not open. The individual who helped me was able to get it working again.
Already described.
Recommended by someone else.
Date of experience: May 2, 2022
Hey Jeffrey,
Thank you for your review!
DJ
Customer Advocate at HostGator
Getting bombarded with solicitations via email and phone. I just wanted a domain and hosting. Please advice on how to stop the solicitations.
Date of experience: November 17, 2021
Hey Ari,
Sounds like you may not have Domain Privacy. We have asked an Escalations Manager to reach out and see what is going on.
DJ
Customer Advocate at HostGator
I purchased an SSL certificate and now its just gone. I reported the issue several days ago and it has never been resolved
Date of experience: August 9, 2023
HostGator was recommended to me by an affiliate marketer. I got it because I didn't know any better. It's just difficult to navigate.
Date of experience: April 15, 2022
Hey Ruth,
We would love to help. We will be in contact soon.
DJ
Customer Advocate at HostGator
Three tries with an easy change - primary URL - and HostGator still can't make my new URL the primary. I am at a lost and I guess need to find another host.
Date of experience: March 2, 2024
I've been with HostGator since 2011. I chose HostGator at that time because of cost, unlimited websites and ease of use.
Date of experience: March 10, 2024
Your system will not let me in to Constant Contact because it says to update credit card which I have done.
Date of experience: February 16, 2024
They were helpful and professional on setup. Had all of the things I needed to get my site up
The folks were helpful and assisted in resolving my dns issues
Seemed to be the best deal. Had heard the name over the years...
Date of experience: June 15, 2024
Stop the advertising when I log in. If you insist on continuing the ads I will be moving to a new provider
Date of experience: February 15, 2024
I like the service, but you are adding too many layers between me and the information I came here to get
Date of experience: March 8, 2024
The person who helped me was very nice, and solved the problem in one interaction. Also, he taught me how to update my SSL manually. That was great!
Date of experience: November 15, 2022
Hi Paulina,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have been through 5 technicians in the same issue and this guy helps me in less than 30 minutes. Bless his family, give this guy a raise.
Date of experience: December 15, 2022
Hey Cam,
Glad we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Radu,
We would love to figure out what is going on. We have asked an Escalations Manager to reach out to see if we can be of any assistance.
DJ
Customer Advocate at HostGator