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Hostinger has a rating of 2.7 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 12th among Web Hosting sites.
This company responds to reviews on average within 26 days
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax. I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
Plans are costly and not upto the mark. Now moving all my website to other Hosting sites are a trouble; I will never recommend this Hosting Hosting. Only thing is my site is online
Cause i was a customer already but not a satisfied customer.
Date of experience: July 4, 2022
At first i faced some issues related to speed and up time. But now everything is working blazing fast and up time is also improved. Overall happy with the hosting.
Date of experience: July 4, 2022
Due to cookies and some server maintenance several times I failed to access my cpanel. That's why 4 stars. Otherwise I am happy with the package and services. Thanks.
Date of experience: July 4, 2022
Was good so far. Hostinger must provide individual control panel/dashboards for each hosted websites. In current Hpanel its limited to one control panel for all the domains. Thanks
Date of experience: July 5, 2022
I newly switch Blogspot to hostinger 2 years ago, but I really happy with hostinger for your technical support and help. Very efficient user-friendly technical support. Thanks a lot.
Date of experience: September 12, 2022
I am so happy I made the move to Hostinger. Really great platform for amateur web developers. I was especially impressed with the support function and bonus features to the business packages.
Date of experience: June 2, 2022
Dear Brendan,
Likewise, we are thrilled to welcome you to the Hostinger family! We are genuinely delighted that you've chosen us to power your online projects.
Let's keep the communication going and ensure your needs are met! Your satisfaction motivates us the most; thus, you can be sure we will always strive to achieve it.
Best wishes,
Team Hostinger
Am always satisfied with Hostinger Support, all the agents are helpful and lovely. You feel like you are asking your friend who never disappoint you or get tires of you. Thank You Hostinger team <3
Date of experience: July 21, 2021
Hello, Faten,
Thank you so much for taking the time to share your feedback about our fantastic team! We will do everything to maintain this high level of excellence.
Please allow yourself to count on us, and let's conquer the Internet together!
All the best,
Team Hostinger
I am using Hostinger for the past three years. There is no scope for the complaint of service. They provide just like they promise! Customer support is just amazing. Quick resolutions for any issues!
Date of experience: September 4, 2022
Am always satisfied with Hostinger Support, all the agents are helpful and lovely. You feel like you are asking your friend who never disappoints you or gets tired of you. Thank You Hostinger team
Date of experience: June 16, 2022
Dear Bheru,
What a great thing to hear! We want you to receive the best, warmest support possible - it is great to learn that we are getting there!
Your success is our success - that is why we will always offer fast and effective solutions to any hosting-related issues you may encounter!
Sincerely,
Team Hostinger
Hostinger is the perfect option for web hosting if you are on a budget and/or just graduated from college and you need a cheap web hosting option, but doesn't skimp on quality.
Date of experience: June 4, 2022
Dear Laura,
Thank you for taking the time to evaluate us. We are thrilled to know that we deserve five stars.
At Hostinger, you can always be confident that the quality of our services will always be a priority. We want to ensure that we successfully craft an environment where you can work on your projects with peace of mind.
Yours truly,
Team Hostinger
You made it very easy to transfer my domain name to you! When I needed help, you were quick to respond and helped guide me through solutions and resolution. Thank you!
Date of experience: June 18, 2022
Hello Lance,
You cannot imagine how important your satisfaction is to us. Knowing that we are doing good is priceless.
Thank you for letting us know about your domain transfer, and don't hesitate to count on us for whatever you need! Our team is delighted to have you as a partner.
Sincerely,
Team Hostinger
Although the beta file manager works fine,
The basic file manager doesn't open when there is an anti-virus installed.
Other than that everything is awesome.
Date of experience: July 4, 2022
I am not a tacky so I hired help setting it up. Your company needs better instructions and a help line for people like me. And there are a lot of people just like me.
Date of experience: June 4, 2022
Dear William,
We appreciate you voicing your thoughts to us! Such feedback is essential for us as we are always eager to streamline the onboarding process further to make our product even more accessible.
Rest assured, our Customer Success Team will always guide you through our control panel and ensure you are equipped to use the platform to its highest potential. As we are sure you know, we offer 24/7 support! Just click on the purple icon on your client dashboard, and our Customer Success Specialists will assist you with your questions.
Best wishes,
Team Hostinger
As always I had a terrific experience with the staff, a few members were involved in my chat. I had a great experience and would recommend them as a host to anyone
Date of experience: September 20, 2019
Dear Harold,
Thank you for your kind words. Our Customer Success Team works very hard and they deserve every praise.
You will always be our priority and we are looking forward to many happy years together!
Best wishes,
Team Hostinger
I domain at bigrock and hosting at hostinger, every time i open website msg is Your connection is not private - although i have pointed domain as per your instructions
Date of experience: September 12, 2022
Hello,
Thanks for bringing this issue to us. If the situation persists, let us know — our Customer Success Team is always ready to help you.
Kind regards,
Gabriela
Very easy and lucid to use. Also, the team is very responsive and helpful. Kudos to the whole team. I would definitely recommend Hostinger to my friends and family as the go to hosting platform.
Date of experience: June 21, 2022
Dear Soma,
You cannot imagine how excited we are to hear that you've found our service and products to be easy to use. That is our goal!
A separate thank you for your excellent recommendation, it means the world to us! Let's stay in touch and reach new heights together!
Sincerely,
Team Hostinger
They have a 30 day money back guarantee, but when I asked for a refund they didn't refund £6.50 for registering a FREE domain (".co.uk").
Date of experience: November 21, 2023
Dear Andy,
We appreciate you taking the time to share your experience with us. Although we're sorry that it didn't meet the standards we have established for ourselves, your input will help us improve as a service provider.
As the specialists explained, domains are not included in the 30-day money-back guarantee because they have special refund terms (as described in our Refund Policy: hostinger.com/refund-policy). It happens because Hostinger is a domain reseller who must abide by the Registrar's (organizations that register and manage domains) rules and deadlines.
However, we are investigating your account to find out the best to help you and ensure your satisfaction. Let our Customer Success Team know of any questions or queries - we're here for you.
Best wishes,
Team Hostinger
Not user friendly, service within a service within a service... all need regular updates, many crashes, 2 world losses, each time with a game update. Horrible experience
Ad on the internet
Date of experience: July 2, 2022
Dear Maxim,
Thank you for spending your precious time to share feedback with us: it helps us to grow for our clients. That is why we would like to hear more about your experience: don't hesitate to email us at qualityt@hostinger.com.
Let’s stay in touch,
Gabriela
So many things to compain about with this company, which in total have taken several hours of my time, but I will just describe the final encounter before I decided to leave them. Firstly, I could not select auto-renew, and they couldn't save my card details. This meant manually entering my card details for 15 domains.
Eventually they managed to fix this, but after selecting auto-renew, none of them automatically renewed, despite receiving an email saying they would be renewed - I wasn't informed of this either! Fortunately I noticed three days before expiry after manually checking, and so went to pay for them.
However, the fun doesn't stop. They couldn't accept payment from my bank. I was told it was because of my bank's "payment gateway" was not working. Reasonable enough, but amazingly, this didn't work for two other separate banks either (despite the "payment gateway" working for other purchases on a different website). Each time I was assured that it wasn't their fault, but all three banks' fault instead. They were also unable to transfer them to another provider until I paid - at this point, I'm losing my hair over this, and I'm bald!
Fortunately, after setting up Paypal specifically to pay them, I managed to save my domains. It took three hours in total of my time, TO PAY THEM. If you enjoy your weekends and your sanity, avoid this incredibly poor company.
Date of experience: August 25, 2019
Hello Vilija,
Apologies for your experience with us.
Customer is always #1 priority for us. Even though it may be too late to save our partnership, we have requested some additional info which will help us identify your case and ensure it will not happen in the future.
We will do our best to improve and hope you will consider giving us a second chance sometime in the future.
Kind regards,
Team Hostinger
Although I am a newbie I like how support reacts so quickly to my complaints, usually at a thunder lightening speed, and the way they propose solutions to my complaints.
Date of experience: September 22, 2022
I really find hostinger very clear practical cheaper and best services. My experience is wonderful. I technically like it and I advise peaople to choose hostinger.
Date of experience: September 10, 2022
All OK! It was all very simple both to configure and to manage: even the creation of a WordPress site, even if I am not a professional, was very simple and fluid
Date of experience: July 10, 2022
I accidentaly cancelled my hosting plan and that same day I got in touch with support and they helped me solve the problem and helped me set up my website. Fascinating support
Date of experience: June 12, 2022
Hey, Chris,
Thank you so much for your evaluation - speedy assistance is what we aim for!
We want to assure you that we will always be here to support you, no matter what. Count on us!
Best of luck,
Team Hostinger
Good but I got a contradiction on creating a subdomain. Since it required to repay charges even though I have an account I paid for it. What can I do to resolve a subdomain?
Date of experience: September 3, 2022
Their service is too good. My experience with the hostinger is fantastic. So I love to go with hostinger and recommend to all new bloggers to choose hosting from the hostinger.
Date of experience: September 24, 2022
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
Hello, Deepak,
It's saddening to hear that you did not find your recent experience with us up to par. We're willing to grow from your feedback, so thank you for taking the time to leave us a review.
Best,
Gabriela