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Hostinger has a rating of 2.7 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 12th among Web Hosting sites.
This company responds to reviews on average within 26 days
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax. I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
I purchased hosting in January 2023. Migration was very quick. Hosting is fast (faster than two previous providers).
However, customer service sees you talking to numerous people as each reply is answered by another Hostinger employee and not all of them are as consistent or clued up as they might be.
The worst is the Finance Team and billing issues. Despite them agreeing the amount charged was incorrect they refused to refund the error. Instead, assuring me that it would be correct next time it was billed!
What was a good initial experience is now a bad one.
Be very careful about charges. Check and check again and take screenshots as Hostinger's Finance Team don't do refunds. Once they have your money its gone. I found out too late.
Tip for consumers:
Take screenshots, get everything in writing.
Date of experience: March 6, 2023
Be careful using this company, They can and do suspend your website for not updating your plugins as well as blocking parts of their site to you and in spite they put you on a slow server making it impossible to do anything. This week I've had 2 websites suffer this very issue. I'm off to another hosting company. Hottinger deactivated all my plugins and removed them from my site, making my site dead. And 2 days ago they suspended another one of my websites because my plugins were not getting updated automatically.
Would you really want to trust a company like that with your website?
Date of experience: April 23, 2024
Dear Simon,
At Hostinger, we're constantly perfecting the services we offer, and our customer's feedback is our stepping stone. Thanks for sharing yours.
At Hostinger, we are committed to providing safe internet for all. Our Terms of Service (https://www.hostinger.com/legal/universal-terms-of-service-agreement) and related policies describe the account owner's responsibility to keep their websites up to date so as to avoid malware infections and other security risks. It also describes our procedures in such cases, as to ensure the communication is clear with all parts.
Our team hopes you understand the need for such actions and invites you to contact our Customer Success Team if you have any questions about their explanation. We're here to listen.
Best regards,
Team Hostinger
A big criminal scam done by these hostinger crooks. NOTICE. They ripped off all their customers, over and over again. AVOID IT.
Run away from Hostinger while you can
Firma Hostinger sold unlimited paid plans for several years, which in 2018 cut sharply and forced all customers to accept the cuts without complaint, pushing them towards alleged upgrades and abusive and dictatorial terms of service, all manipulated and cut at the will of accommodation. A big scam done by these hostinger crooks. The latest hack was the Websitebuilder included in the plans which has now been abducted and does not allow users to edit their websites. NOTICE. They ripped off all their customers over and over again. AVOID.
Tip for consumers:
Close that page before you do any purchase. Don't you give your money to these crooks.
Products used:
hosting, email, Website Creator,
Date of experience: February 24, 2023
Dear BG,
Thank you for sharing your insights with us. We hope to clear any misunderstandings, as your trust is paramount to us.
Our services have evolved during the +12 years we've been on the market, as to always offer the most advanced website hosting service. This possibility is covered by our ToS (https://www.hostinger.com/universal-terms-of-service-agreement), but rest assured that every change is notified to the customers well in advance via email, as well as the transition possibilities.
We're eager to listen to more of your feedback, so don't hesitate to contact us via quality@hostinger.com if you wish to add any other details. We're always here for you.
Best wishes,
Gabriela
I paid for a domain registration and after the payment was made the domain wasn't registered and had "Reviewing" status. There wasn't any information about any kind of reviewing before I paid. I wrote to support and told to make a refund as I didn't want to wait for the completion of the review. Support told me they can make a refund only to my account balance because I paid via crypto. And I don't want it on my balance. It's my money and I want it where it came from - on my crypto wallet. So if you pay with crypto they just steal your money, they won't return it to your wallet if they refuse to provide you their services for some reason. Also they don't inform customers about domain names reviewing before customers make payments
Products used:
Domain name registration
Date of experience: September 25, 2023
Hello, Anais,
While it's heartbreaking to hear about your dissatisfaction, we thank you for sharing your voice. We aim to ensure everything's clear!
As a domain reseller, Hostinger must abide by the Registrar's (the organization that manages domains) rules, including our responsibility to monitor how our services are used. To learn more about this process, you can check our Domain Registrant Agreement (hostinger.com/domain-registrant-agreement).
Due to their volatile and transitory nature, refunds from payments made with cryptocurrency are only available to your Hoatinger Balance, as stated in our Refund Policy (hostinger.com/refund-policy). You also have the option of registering another.xyz domain with this value, so let our Customer Success Team know what's the best option for you, and we'll be happy to proceed with it.
All the best,
Team Hostinger
I had a terrible customer service experience with Hostinger. The customer service executive couldn't provide me with satisfactory answers, and when I asked for more details, they simply asked me to email them, saying their team would respond. I waited for six hours and still haven't received a reply.
Date of experience: September 29, 2023
Hello, Nishu,
We're sorry to hear about this, but thanks for sharing your thoughts with us. Be sure we'll forward your feedback to the responsible team.
All the best,
Gabriela
Their is absolutely no support at Hostinger! All of these reviews claiming that they have great support are down right lies! Just try to contact their support before you sign up! Dont be fooled by all of thses lies/ Clearly the people leaving the good reviews are either bots or employees of HOSTINGER
Date of experience: April 2, 2023
Hello, Angie,
We understand that your recent support experience might not match the reviews we receive, but rest assured they are all genuine. We value our customer's trust and follow every platform's rules to a T.
We'd love to learn more about your situation and how we can improve it — would you share your insights via quality@hostinger.com? Our team is ready to listen.
All the best,
Gabriela
Cancelled service in three days after setting it up. Trial is backed by 30 days return policy.
Upon request by the hosting Co I sent required payment information (they cannot located it). Eventually Company found that I paid but apologizing once more and asking me to continue sending proofs but now to another email. Though cancellation email clearly advised what email to use for cancellation. What a mess!
Tip for consumers:
I am not sure
Products used:
VPS service was purchased for trial
Date of experience: November 11, 2022
Hello, Daniel,
Thank you for reaching out.
We've located your account and noticed it was GDPR-deleted under the owner's request. Following the privacy legislation, we don't retain your payment information in this case. For this reason, the Customer Success team indicated it's necessary to forward an official payment proof to gdpr@hostinger.com, so our specialized team can process this particular situation.
To ensure no questions will be left unanswered, we've dedicated a specialist to reach out. Let us know of any concerns — we're here to help.
Sincerely,
Gabriela
Hostinger will take advantage of any vulnerabilities or errors in your installation by offering an upgrade as a solution (it isn't) instead of actually helping you resolve the issue. They are happy to take your money.
Date of experience: September 6, 2022
Dear Justin,
We're sorry about this situation, but thank you for sharing your feedback.
If you have any suggestions or other details you'd like us to know, don't hesitate to contact us at quality@hostinger.com — we hope to improve our services and be the best partners possible for you.
Kind regards,
Gabriela
Doesn't have a call centre. Cannot talk to any executive, only via Email, Explaining over Email becomes very difficult at times, so have to shift to other provider for support. Need a help desk where we can talk over call, explain they our issued & get the solution.
Date of experience: September 9, 2022
Hello, Marilyn,
In our experience, e-mail and live chat are the most efficient means of support — this way, we can share useful links, prints, and other important information.
However, thank you for your feedback! We're always working on improving; your suggestion is essential.
Warm regards,
Gabriela
The service is fine but I was really unimpressed when there was a trademark complaint made against my site that Hostenger took us down with no notice. Ideally they would have emailed us and given 24-48 hours to rectify the issue. Otherwise uptime has been great and cost is also great.
Date of experience: July 5, 2022
Dear Cosy,
As we're committed to the security of our customers and their data, we must take prompt action in cases of infraction of our Terms of Service.
However, thank you for your suggestion — we're always working on improving our internal services and processes.
Regards,
Gabriela
Incredibly slow customer care response times to move out pre-existent domain meant we lost our domain www.rndlab.de which was in its remission period due to Hostinger staff not executing on the domain transfer in time. This has led to a massive shift internally and cost a tone of time & energy.
Date of experience: July 4, 2022
Hi there,
Thank you for bringing this up – the experience you had is not at all up to the standard of service we want to provide to our customers.
Our team will investigate the situation you described — we're keen to improve our services, and your feedback is vital in this process.
Sincerely,
Gabriela
Always showing fake issues. Many time website gets down. I have all the resources, but still it showing a message to upgrade the plan. Hostinger sales team always disturb clients to upgrade their packages. They are greedy than providing a better service. I DO NOT recommend hostinger to anyone.
Date of experience: September 3, 2022
Dear Shamsher,
We are sorry to hear about this situation. Our team noted your feedback, but we invite you to share your complete experience with us via quality@hostinger.com. We'll be glad to hear from you.
Sincerely,
Gabriela
Very great hosting service with most affordable cost. Hostinger is doing great and in future it will overtake other providers too, I'm 101% sure provided they keep on improving customer support and their hosting efficiency.
Great support from my side. Keep it up
Date of experience: June 7, 2022
Hello,
Thank you for your kind words; our whole team is super happy to receive them. It is our pleasure to help you boost your online project's success!
Rest assured, we are deeply committed to improving all aspects of our services and products in the race for perfection. We are looking forward to many years of successful communication. Let's keep in touch!
Best regards,
Team Hostinger
Provides great customer satisfaction
Date of experience: June 4, 2022
The customer care is not good. No call support unlike competitors. This leads to a lot of time wastage for the customer. I want to migrate my website from one Hostinger account to another. Still cannot get any support apart from tutorial videos. Due to this I lost one of my website's data.
Date of experience: September 18, 2022
Dear Kimberly,
We're sorry to hear about it, but thanks for sharing your feedback.
If you ever need a hand, you can contact our Customer Success Team via your hPanel (by clicking on the "?" button), email (support@hostinger.com), or official Facebook and Twitter pages. We're ready to help.
Sincerely,
Gabriela
I do appreciate that Hostinger helped me move over my websites.
However, they did not delete the. Zip files and then said I was over the limit on my hosting space and stopped my website from being served up when people hit the URL - not cool
Date of experience: July 3, 2022
I believe Hostinger is a great platform for Indians. The Hpanel of Hostinger is easy to use, and they keep introducing new features time and again. Hosting plans are appealing, and have reasonable price. The service provided by Hostinger staffs are remarkable.
Date of experience: July 3, 2022
I like Hostinger, support is working good. But I know that some time I must transfer site to other hostinger server. Because this server isnt work stable as normal. Response is coming very slowly. Maybe 2-3 times til year ends. His own hpanel is very good to use, very comfortable and ease to understand. Thanks friends, do best.
Date of experience: August 4, 2021
Dear Umid,
Thank you for sharing your experiences! We are so happy to know that you are enjoying our services.
Our team has already contacted you to ensure the well-being of your website! Let's discuss the best option and emplace it as soon as possible!
Sincerely,
Team Hostinger
Hostinger is just great. The hpanel is intuitive and simple; it saves time and gets job done. Getting help is so easy. There are articles to answer your questions before even getting to speak with a Help Agent. It's just nice. Easy recommend.
Date of experience: September 19, 2022
Extremly better hosting service and customer support and have been so pleased with the service. Website management service is a bit more than I imagined. I love about Web Hosting service of hostinger is that someone is always at the ready to help me.
Date of experience: September 6, 2022
Mostly straight forward, ive been able to setup the vps server. Though ive had some issues with the virtualmin service where it completely reconfigued my apache setup and discarded my configuration which was quite annoying but thankfully it didnt erase my original configuration files. But i dont understand why it would do that without considering my original setup. So as piece of advice setup virtualmin before configuring your apache server if you're ever in this situation.
Date of experience: July 3, 2022
In the few times when I needed assistance, Hostinger support was prompt, friendly, patient, and conscientious. Add to it the beauty of the Hostinger dashboard (the famous hpanel), the number of services offered, the speed of the hosting, and the friendly prices. What else can you wish for?! I am fully satisfied and grateful.
Date of experience: July 8, 2022
Hostinger hosting site is a good web hosting site, I have been using for a few years, the customer support is very good, with many good options at a very low price.
I recommend to everyone looking for a hosting site
https://learn4earnmoney.com
Tip for consumers:
Hostinger is best hosting provider , cheap and best service , round the clock they take care
Products used:
hosting service
Date of experience: November 10, 2021
Hello, Thiyagarajan,
Thanks a lot for sharing your feedback We want to let you know that we will always be here for you whenever you need us.
All the best,
Team Hostinger
Very good service and support. I give this review from Wadzola. I have been using Hostinger's service for the last 2 months. I like Hostinger's service and support so I recommend using Hostinger to others. Hostinger will not disappoint you. This is my experience.
Date of experience: June 16, 2022
Hey there,
Thank you for sharing your experience with us! We appreciate the five-star rating.
Earning your trust means a lot to us, and your recommendation is highly appreciated. You can always rest easy knowing that if anything pops up - Hostinger's Customer Success specialists will be there to help you resolve it.
All the best,
Team Hostinger
My several sites are going down again again again. Customer support staff says that there is malware and the Hosting team is working on checking and removing the malware. Unfortunately, this situation is continuous for the last 3 weeks. We are ruined because they do not hire or retain good security staff and Hosting is failed to get the sites disinfected durin the last two weeks.
Date of experience: August 31, 2022
Hello, Moshin,
Thanks for sharing your concerns. We appreciate the opportunity to learn your needs better as it helps us to improve the service for you.
Our team located your account, and we noticed that our specialists await more information to help you with your dashboard — don't hesitate to share the whole situation with us, as we're ready and eager to help you.
Warm wishes,
Gabriela
We are using the hosting service of Hostiger for a long time. Every time Hostinger gives the best support for any issue. We recommend using Hostinger Hosting on our 4 years of experience with hosting of Hostinger. Thanks
Date of experience: July 1, 2022
Hello,
It is thrilling to hear that you've already been with us for four years! Thank you for such a wholesome review.
Yours truly,
Team Hostinger
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
Hi, Jason,
Thank you for voicing your concerns. We treasure our customer's feedback, as your candidness is a valuable tool to our constant self-improvement process.
We aim to investigate this billing situation and clarify everything — for that, we invite you to write us more details on your account and the case via quality@hostinger.com. Count on us!
Kind regards,
Gabriela