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Hostinger has a rating of 2.7 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 12th among Web Hosting sites.
This company responds to reviews on average within 26 days
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax. I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
I like hosting her because of its user friendlyness even I have also like the new file manager which is really works will for the new commerce I think. Along with that poor totally new on this field of web development posting girl each finalist really much more user friendly for them I always think. But I also think that hosting the needs to make some scratch videos on that how can I developer create a website in PHP just like how can they simply create a connection on the database right this types of videos are really required for all the beginners so I think hosting the team should work on it at the rather than making the videos on wordpress or others thank you.
Date of experience: June 8, 2022
They may shutdown your hosting due to fake copyright abuse.
Shared hosting panel: 0/5
Support: 0/5
Overall service: 0/5
Then they will abuse your reviews on trustpilot and other websites saying that review is fake. Thats why they have good score there.
AVOID THIS GUYS.
Date of experience: October 1, 2019
Hello Mihail,
We are sorry that your experience with us did not satisfy you. We take the security very seriously to keep our customers and all the internet safe.
We received a report that claims that your website is infringing copyright matters. Our Customer Success team took a further step to find out that this report is accurate.
For the sake of our fast growing user base, we are not tolerating any kind of suspicious behavior which are not in line with Hostinger policies and may hurt the performance and security of other clients and people online in general.
We are super sad to not be able to do business with you in this particular case. We will gladly welcome you back once you follow our kind requests which were provided to you personally.
Best regards,
Team Hostinger
I was caught by their ads and decided to try it not even needing a hosting placee at the time and now I am more than happy that I did
I have a single hosting plan as the website is small and not very active, but it servers it's purpose more than well
Date of experience: July 8, 2019
Dear Luis,
Thank you for taking the time to rate us with five stars! We appreciate it a lot.
Only the best,
Team Hostinger
Do not attempt to convince me to install the LiteSpeed Cache WordPress plugin. They acted and performed in a criminal manner. My blog's reputation was directly harmed by LiteSpeed Cache in August 2022, and as a result, my Mozrank dropped by more than 1 million. Now, I am attempting to recover and resolve issues that they intentionally created. In general, Hostinger is beneficial, but LiteSpeed Cache is disastrous, at least for Whizzed Net.
Date of experience: September 13, 2022
I use their free plan and it has all the basic needs for my simple one page blog! Of course if going larger in scale it might get limited, but for now it's good
Date of experience: June 4, 2018
Dear Konstantin,
Thank you for the review! We are glad to know that we are offering everything you need to keep your online project running smoothly.
If your blog grows a lot (and we hope it will happen!) we have many other options, so you can get access to every resource you might need. Also, our Customer Success Team will be ready, at every turn, to clarify any questions and make sure your high standards are being met.
Always count on us,
Team Hostinger
It has been a wonderful experience hosting my blog on Hostinger. Hostinger + WordPress and you can just chill about you website, everything is automatically done. I don't have to worry much.
Date of experience: September 24, 2022
Overall great, but sometimes the customer service representative is going away when I am figuring out the issue, and another takes over. Somewhat can create some inefficiency in the process.
Date of experience: August 9, 2021
Hello,
Here at Hostinger, we seek to empower our customers, and we are delighted to have you as one of our customers!
We understand that talking to the same agent may seem like a time-saver, but, as our practice shows, waiting for the previous agent to return results in longer waiting times, and we don't want to keep our customers waiting. That's why our agents work in shifts 24/7 and leave explanatory notes about the case when it is necessary to transfer to the next one. We want to make sure that they understand your problem immediately to continue to assist you successfully.
If, at any time, you feel that your question is not fully solved or you need more in-depth assistance, please let us know either directly on the chat or via mail at quality@hostinger.com. We will do everything to ensure that you are completely satisfied with the services and assistance!
All the best,
Team Hostinger
27 of September I mailed to HOSTINGER abuse hotmail after I found my Coinsphere wallet cleared of funds and complained about a company Rex Wealth Recovery (unregistered and unlicensed) that lured me in opening a wallet t to recover lost funds to it but since there is HOSTINGER policy on data protection I am unable to obtain required data of Rex Wealth Recovery to report them to authorities.
Since my reporting through mail however I did not receive even an acknowledgement neither a ticket to taking care of my case after three days.
To follow up my mail I have sent three times to HOSTINGER their own form about inappropriate content but simply again left without any response.
Well it is a strange and lousy attitude hardly met and seen even in post-communist countries where I live. I do not know what they want to achieve with that, certainly they do not offer helping hands to victims or they are only money collectors no matter what.
Tip for consumers:
I would never host any domain w. Hostinger as if an abuse reporting is a problem to solve, what would be the rest.
Products used:
None
Date of experience: September 30, 2021
Dear George,
We are sorry to hear about this unpleasant situation, and we would like to assure you that we will never leave anyone without a helping hand.
Here at Hostinger, we are rooting for a safe and secure Internet environment for every user; thus, we take each situation extremely seriously and act upon it as soon as possible.
Our team has located your communications with us, and it appears that the situation has already been solved. If you need any additional assistance from us, please reply to any email we have sent you; we are available 24/7.
If you have not been able to receive an email from our Abuse team, we kindly ask you to check your spam folder or contact us via email at support@hostinger.com.
Our team is here for you, George!
Sincerely,
Team Hostinger
What can I say, have used lots of hosting platforms, but Hostinger is not only faster in customer support responses but also have a very user friendly design.
Date of experience: May 27, 2022
Dear Sammy,
Your loyalty means the world to us! After all, your success is our success. Our team is incredibly thankful that you chose Hostinger to develop your online projects.
We can assure you that we're here for you whenever you need us, striving to provide you with the best service on the market so that you can easily reach your goals. Let us know if you need any assistance - we'll gladly jump in a conversation with you to get any obstacles out of the way of your online success!
Sincerely,
Team Hostinger
As a student, I don't have much time to worry if my site is currently running or not or if there are any problems with it. Great experience so far and no problems.
Date of experience: July 4, 2022
Hostinger has been providing the good services with cheap cost and with fast customer response. This made me host my sites on hostinger.
I used a trial for 3 months and then i started using shared hosting in hostinger. As i have been customer since an year
I am using vps server and using current plan as business shared hosting to develop my website cloudis.ml. My server works damn superb.
It has a simple cpanel which made me quite comfortable when compared to other hosting providers such as godaddy, awardspace, appohosting.
I support beginers and even professions to use hostinger. They can find a way towards their websites through hostinger.
Date of experience: March 1, 2018
Hello Harsha,
Thank you for the review! We are proud to offer the best hosting experience to all of our customers - no matter how much experience they are. Every part of our products is conceived with accessibility in mind, so everyone can unlock the power of the internet.
We promise to go above and beyond to support your online projects in any way we can. Our team sincerely thanks you for trusting us!
Best regards,
Team Hostinger
Your servers are fast and reliable. The website hostinger.com has an intuitive layout. I can figure out how to "administer" a website without having to know the details of server side process.
Date of experience: September 3, 2022
10/10 points for speed /services, and prices, but 5/10 for customer care live chat support. Wait time too much and they always suggest articles to read.
Date of experience: September 4, 2022
Just wonderfull, I discover hostinger when was custumer with hosting24, perfect services, the only point I don't like no live assistance, some times we have urgent troubles. Hope w'll be as WHC they have perfect live assistance, was custumer with them too. Or I give more then 5*
For more then 15 years, I can say the only hosting services we can found all what we want,
Date of experience: July 2, 2022
Hey there,
You cannot imagine how important your satisfaction is to us. Knowing that we are doing a good job and our customers feel at home is priceless.
We assure you that we will keep working hard to give you a better experience every day, no task is impossible for us when it comes to your success.
Best wishes,
Team Hostinger
I have bought 4 years plan. After 3 months, they have suspended my account and even not provided me backup of my sites. Very bad expect with them. Don't waste your time and money on them.
Tip for consumers:
Don't waste your time and data. Keep backup if you are buying this hosting.
Products used:
Premium Plan
Date of experience: January 9, 2021
Hello,
Here at Hostinger, we root for a safe Internet for everyone! Thus, we take care of each situation individually to sustain a friendly-Internet.
We permanently suspend a particular website only if it violates our Terms of Service. You may find all details and explanations right here: hostinger.com/terms-of-use. When such cases happen, we always inform about it via mail to explain and provide possible solutions to the situation.
In case you have any more questions, remember that our team is always ready to assist you! Just send us an email at support@hostinger.com.
Best regards,
Team Hostinger
Facing 524 error, after opening 10 pages at a time.
It don't look resolved, but i think i need to upgrade the plan or need to go with dedicated server.
Date of experience: July 4, 2022
Hello there,
We're sorry to hear about this issue, but thank you for sharing your candid feedback.
If this issue persists, don't hesitate to contact us at support@hostinger.com — our Customer Success Team is ready 24/7 to help.
Warm regards,
Gabriela
I was stupid.
Date of experience: July 1, 2022
The web hosting of hostinger is pretty good and provides a great uptime with good speed in their Premium web hosting plan. I would definitely recommend it to others.
Date of experience: July 7, 2022
Yes it's good for me as a beginner. I would refer everyone to go for hostinger.It is good in each and every way.It's support team is too much cooperative.
Date of experience: June 10, 2022
Hello, Prabhudatta
Our team is grateful to receive your five-star evaluation.
Quick and efficient is the name of the game for us, especially our Customer Success Team's specialists! Trust us, we will do our finest to maintain this approach and make sure that everything is performing to your highest expectations.
Thank you for your recommendation,
Team Hostinger
Customer service is a joke. The email system is extremely janky. I am now looking at other hosting providers.
Products used:
Hosting, email.
Date of experience: June 21, 2023
Dear Paul,
We're truly sorry to hear about this situation. Your trust is paramount to us, so be sure we'll go above and beyond to earn it again.
We're investigating the case and will provide feedback to the involved teams. We invite you to share what improvement points you see via quality@hostinger.com — this way, we can work and give you the five-star experience you deserve!
Sincerely,
Gabriela
Service was OK for a few months, most of the tech support requests were answered with "Here is a page how to do it, do it yourself". Lucky I was able to make my own changes.
We host reviews to businesses and people who work for government and the courts.
A dishonest party did not like that we listed their work info (which we copied from their work website)
Thus the dishonest party claimed we posted "private info of a person" to our pages (untrue, in fact this info is all over Google with Google reviews.
We sent screenshots and links to where this info was copied from
However Hostinger ignored us, did not respond, they just suspended our account, this happened several times for 2 domains, all the same complaint and issues. They claimed we violated their TOS and pointed to "terror" as what we did to this person.
We had no choice but to move our sites and domains, where "the next host had no problem". I think part of the problem is Hostinger staff have poor English ability so they did not understand what they were told and instead of trying to understand they just agreed with the dishonest party and suspended their own customers account.
We have written several emails and messages to ask for a refund for the unused services but they ignore us and come back with silly, "you are right" but we did what he had to do BS.
While they get most of their clients from low balling low prices, the custom Cpanel set up is a nightmare and used to stop you from migration away from them. Things are not in normal places and it's over complicated not better than Cpanel.
Once they know you're not happy they ignore you
Tip for consumers:
They will bill extra for each SSL, Not offer Tech support, instead send you to their document pages to figure it out on your own.
Premium Shared Hosting
.com
Auto renewal enabled
Active
12 months
2021-11-24
-13%
$107.88
More actions
Domain
Auto renewal enabled
Active
12 months
2021-12-12
$12.99
More actions
Domain Privacy Protection
Auto renewal enabled
Active
12 months
2021-12-12
-28%
$5.00
More actions
SSL Instal
Products used:
Premium shared hosting
SSL certs
Cloudflare Protection
Domain registration
Date of experience: August 24, 2021
Dear Jose,
Thank you for the feedback. It is unfortunate that our Terms of Usage did not meet your expectations.
We have analyzed your situation regarding the legal base of the information stored on the website and concluded that it does meet our ToS. Our team understands the frustration from your side; therefore, it was never our intention to deteriorate our partnership. However, here at Hostinger, we seek friendly and secure Internet, and we were eager to consider both parties' interests. Consequently, after a thorough analysis, we will refund the unused funds to fulfil your needs.
It is truly sad that you did not enjoy the usage of hPanel; it is built on customers' feedback, and we would love to hear more about your difficulties. If you have a free minute, please drop us an email at quality@hostinger.com, and we will wholly note your feedback and help you out with the migration!
If, by any chance, someday in the future, you will give us a second chance, we will do everything in our power to upscale your experience. As we offer free SSL Certificates and paid ones, and we are continuously improving our Customer Success team's skills.
Our team is wishing you all the best!
Sincerely,
Team Hostinger
Every time my website is blocked by your side, why I am going to suffer & how many days, I ask to refund but you could not refund my money. Worst experience.
Date of experience: September 10, 2022
Dear Indranath
Sorry to hear about your experience. Our team will investigate this situation and relay the feedback to the concerned teams, so we can improve our services.
Regards,
Gabriela
I find quite serious the fact that your email hosting service doesn't support 2FA.
It's THE (not "a", "the") standard nowadays and for good reasons.
For that, you lose 2 stars.
Date of experience: July 3, 2022
Hi, Dionysios,
Thanks for your suggestion — we'll send it to the responsible teams. If there's any other feature you'd like to see, you can add it to our Roadmap (https://roadmap.hostinger.com/tabs/10-released)!
Warm regards,
Gabriela
Best web hosting at this price point.It is one of the most affordable hosting Provider. Website running super fast and also page loading time is quite fast.
Date of experience: July 3, 2022
Hi Ritik,
We are very thankful for the time you have spared to review us. We are excited to know that we deserve five stars!
Never forget that we are here for you, no matter what.
All the best,
Team Hostinger
Study your work experience and write down key accomplishments or achievements—that you're particularly proud of. You can map your experience to your wins, which makes it easier to talk about them.
Date of experience: July 5, 2022
I don't regret using this web hosting. With no effort i created an e-shop and i can start my business right away. You can use hostinger for almost everything i think.
Date of experience: July 9, 2019
Hi, Numa
We are thrilled to receive your review! We know that your expectations are high, and learning that they are being met makes us proud.
Do count on us for every project you want to develop; we will always be here to support you!
Cheers,
Team Hostinger
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
Hello, Shimanta
We want to thank you for your insights! Our goal is to be the best website hosting provider on the market, and your participation is essential in this process.
We are glad that our tools are up to your standards, we develop everything with user-friendliness in mind. We are also taking notes of your suggestions - after all, we want to offer the five-star experience you deserve! Whenever you have questions, we invite you to get in touch with us and our Customer Success Team will be ready to help you.
Cheers,
Team Hostinger