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Hostinger has a rating of 2.7 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 12th among Web Hosting sites.
This company responds to reviews on average within 26 days
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax. I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax.
I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
Tip for consumers:
Their customer support agent "Joza" stopped responding to me for more than an hour and when I closed the chat he sent me the same message that Hostinger is not responsible for extra money deduction. Why am I responsible when I am not the one who initiated the payment request knowing the auto-renewal is off?
Products used:
Hosting
Date of experience: November 3, 2024
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Date of experience: June 24, 2022
Hello, Sanjeev
Thank you for your review! We are always eager to listen to our customer's opinions.
We have noted your suggestions and will forward them to the appropriate channels. Be sure that you can count on us to support you on your online journey!
Wishing you a lot of success,
Team Hostinger
You guys are doing a great job with providing hosting services at lowest cost and keeping the serving going 24/7. Although I had some troubles with browser error 500 when I added two more websites to the hosting, I guess you get what you pay for. Fair enough I am satisfied with Hostinger and believe that there will be no compromise on the standard in future.
Date of experience: July 3, 2022
Just half a year I started to write my own blog and found out about this hosting. Never thought that creating a website can scare me but it was crazy... I selected one of the cheapest hosting providers Hostinger not only because of the low price but also because of the reviews... and the experience was even better than I expected.
The support helped me in every step and not only with hosting related problems. What is best - they gave me moral support too, provided articles how to create a Wordpress website and were with me when I needed them.
I wish that all the companies would have support as good as Hostinger has - fast and empathetic. It would make world a better place for customers!
Date of experience: May 2, 2019
Hello, Robert
You are making us blush! The experience you are describing in this review is exactly what we want our customers to have - accessible hosting, good prices, and all of the support necessary to unlock the power of the Internet!
Thank you for trusting us and we hope to keep this partnership for a long, long time.
Best wishes,
Team Hostinger
My business shared hosting plan used to perform better in beginning. I feel cheated that it is now under performing and my SEO is compromised because of server issues. Just another hosting company wanting customers to upgrade. Unfortunate
Date of experience: September 7, 2022
Hello, Farhan,
Thank you for sharing your feedback with us: it helps us to improve. We would like to hear more about your experience — if you're comfortable, don't hesitate to email us at qualityt@hostinger.com.
Kind regards,
Gabriela
Very easy to set up and easy to upgrade hosting plan. Easy to navigate and understand what each options do even for beginner like me.
The only problem I had was when Hostinger upgraded their server in Singapore(which where I selected my server location). Other than that, its perfect. Never been down since. Uptime since 2021.
10/10 - Customer Service, Navigation, Current Plan Details, Processing Task Manager & Dashboard
9/10 - Uptime
Date of experience: July 4, 2022
I am glad for using the "Hostinger" Premium Subscription since 2021. It helps me to do my passion with less investment.
Start-Up business with "Hostinger" is one of the best hosting platforms that I have experienced.
Date of experience: August 31, 2022
Its a very good platform, I have managed to create my wordpress website and its now live. It was so quick and easy to set up everything.
I'm also impressed that the database doesn't crush as it was with the other providers.
Do you have a live chat option in case there is a problem or an inquiry? I'm from Malawi (Africa) and I'm happy with the service so far.
Date of experience: June 20, 2022
Hello Duffy,
Your approval means the world to us! After all, your success is our success.
Our team is incredibly thankful that you chose Hostinger to develop your online projects. Whenever you need it, count on us! You can contact our expert Customer Support team from inside your platform, by clicking on the "?" symbol up on the top menu.
Let's be successful together,
Team Hostinger
I have been using Hostinger for three years. Everything runs smooth but what makes the difference is the live chat and support for any issue you may have. Every problem I had, had been solved immediately and you always feel you can contact a real person 24/7 that will actually help you. Totally recommend it for individuals and developers. The most reliable hosting company I have experienced as a web developer. Your live chat is the best
Date of experience: September 7, 2022
Clean Interface, easy to use, fast.
There are 2 things I miss:
1. Automations.
When dealing with multiple projects I would like to create some workflow in Integromat and automate the website creation process. It's essential in 2022
2. Client Portal.
Sometimes my clients want to control their mailing inbox
Date of experience: September 17, 2022
There was ways great support provided by hostinger. The servers were also most of the stable. Only some times the servers make me awkward showing sudden errors and faults in usage meter. Other than that Hostinger provides a very good hosting service.
Regards,
Zumry
Date of experience: July 4, 2022
While I was setting up my new Hostinger account, I had an unexpected experience with the billing department. The agent that helped me was amazing and made me feel right at home which solidified my decision to go with Hostinger for my web hosting. So, a BIG shout out to the agent that assisted me. Her name is Maricris! She is super professional and went above and beyond to welcome me to the service! I had been stressing about what host to go with over an entire weekend and now I feel so relieved. I now know that I made the right decision. Thank you Maricris and Hostinger for the awesome welcome! I'm looking forward to a long partnership.
Tip for consumers:
Ask about free SSL certificates for your domains.
Products used:
Web hosting
Date of experience: August 1, 2021
Hello and welcome on board, Fred!
Thank you for these insights! It is a pleasure to know that you have chosen us as your hosting provider.
Our team is cheering for our long-lasting and joyful cooperation, and please know that we are always ready to assist you!
Best wishes,
Team Hostinger
I have had a good overall experience with them and received any service I needed.
Automatic installations are a must for me as they simplify the process for you so much and I firstly chose hostinger for this, but it has been a life saver. I hope hostinger has good upcoming black friday deals for my renewal.
Date of experience: October 16, 2019
Dear Delorse,
Thanks for your review! You cannot imagine how important your satisfaction is to us - knowing that we are doing a good job and that our customers have every tool they need is priceless.
We truly hope to keep this partnership for a long time and don't hesitate to count on us for whatever you need. We are always here for you!
Sincerely,
Team Hostinger
Hostinger has really affordable prices and is a great place to host a custom site. I previously had a Virtual Private Server with another company, which due to the moving of some projects, became overkill for the Drupal website I had. I found Hostinger and it worked perfectly! I was able to easily copy over my database and website files, getting my site moved over and running within a day. I would definitely recommend it to anyone who needs a place to host a custom built website.
Date of experience: June 7, 2022
Dear Beardie,
We appreciate your recommendation! Our team is doing and will continue doing our best to impress you! Our Customer Success Team is ready to assist you whenever you need us.
Best regards,
Team Hostinger
It was okay, but please do something about emails about price may you wont be cheaper than them but at least be fair for service, I dont want to work with google. I am against to companies monopoly,
Thank you
Date of experience: July 3, 2022
Dear Teknik,
Thank you for your outstanding review - we are so glad to receive your feedback!
Your suggestion has been well received and already noted - we will ensure that you receive everything you hope for and more. We are looking forward to many years of our partnership!
Kind regards,
Team Hostinger
I have sensitive info on my site so security is my number one priority. I was looking for hosting provider who has all the security measures... I contacted many hosting companies, but choose hostinger. They tell me they have SLL certificate, servers are protected against DDoS, also do frequent network monitoring, do weekly backups, and have ssh. More info I cant remember, but. I trust hostinger with security... no problems so far!
Date of experience: November 19, 2019
Hi Carrie,
We appreciate your evaluation! Thank you very much for sharing.
At Hostinger, we want to provide a state-of-the-art hosting experience, which includes a robust security system for our client's websites and data. Rest assured, you are in good hands!
Best wishes,
Team Hostinger
I have been using hostinger since quite a long now, and I must admit, it has been the very best host I have ever used so long and that far. I'm really amazed by their services. Their plans are cheap and really amazing! I would recommend Hostinger to anyone who wants best from the rest. My all the websites are hosted by it and they all are running swiftly - and are always live! You heard it right "ALWAYS!"
Date of experience: February 27, 2018
Dear Aditya,
What a pleasure it is to receive your review! We are delighted to hear that you've been with us for such a long time. Our team sincerely hopes it has been a blast for you!
Thank you for trusting us with your online projects. Rest assured, you are in good hands! We will work hard to keep up with the highest standards you've come to expect from us.
Best wishes,
Team Hostinger
Hostinger - Always adding features that is simple to use -- Cpanel is great. If you never have to get the support you know their system is perfect. A year ago - their response time was within minutes... so i rest easy.
Date of experience: September 19, 2022
I am pleased with the quick services of Hostinger India. I accidentally purchased a new hosting plan instead of renewing the existing plan. Team Hostinger helped in resolving this issue as I was worried about losing the database. Keep up the Good Work!
Date of experience: September 7, 2022
Hostinger is a user-friendly, competitive service that provides exactly what it says. The website is easy to navigate, with many helpful prompts. All services are accessible for every one, no matter their level of experience. It's incredibly easy to set up a website, with all you need in one place. There are some features I would have liked, which are missing such as being able to create a wildcard (*) subdomain, but this isn't a dealbreaker. I would recommend Hostinger every time.
Date of experience: June 28, 2022
Hey there,
We are incredibly thrilled about your thoughts on our service. Thank you kindly for sharing them with us!
Our team is committed to working hard so that we can ensure that your satisfaction is long-lasting. We are always working on improving ourselves, so your suggestions are always appreciated and precious to us.
There is nothing more satisfying than knowing that we are powering an amazing project, and we wish you a lot of success with Hostinger.
Cheers,
Team Hostinger
I'm really happy with your service and my day job is to manage a large cloud MSP in NYC for multiple financial clients. This is all I do for a living but unfortunately they don't give us free services. Not only does it just work, but it's an easy GUI to manage website, code, DNS, public everything so it's a one stop shop and it's extremely affordable! I am happy with their service so far!
Date of experience: June 11, 2022
Dear Josh,
From one professional to another, thank you for your review! As you have experience with hosting, we understand that your standards are very high; being able to surpass them makes us truly proud.
Don't forget to reach out to us if you ever need any support! We want to make sure you get a five-star experience, just like your review of us.
Cheers to this partnership,
Team Hostinger
For years i had a dream of opening my art gallery but i was advised to create a website first and see if anyone would be interested in my artwork. A good friend of mine has his e-commerce website built with WordPress on hostinger hosting platform and recommended the same for me. I got a shared plan (they have a huuuge sale going on their page now) and with some help of my friend, their tutorials and client support i am now building my own e-commerce site! Everything is going very well now. As i am very new to this it is surprising how easy it was for me to understand their cPanel control. In the future, i will leave another review with more details.
Date of experience: August 8, 2019
Hello, Sharon
What a great testimonial! We are excited to help you make your dream come true and share your art with the whole world.
Every part of our product is designed with ease of use in mind, including our very own hPanel. We can't wait to hear more about your online projects in the months (and years!) to come.
Always count on us,
Team Hostinger
I have been using Hostinger for multiple sites over 5 years now. I have never had any issues with them. Their load speed has improved over the years, and any criticisms I once had have already been handled by the service upgrades they have provided over the years. Tech support is fast and friendly. There are always deals on the mainpage that are great if you just do the 4 year hosting plan.
Date of experience: May 31, 2022
Dear Spackl,
As a Customer-Obsessed company, reading your review fills us with joy. Here at Hostinger, we believe in constant improvement and your experience is proof that this is a valuable goal!
We want to offer the best balance between affordability hosting and service quality, along with upgrades and a Customer Success Team like no other. Thank you for your time and your trust, we are proud to be your partners and hope to keep being successful together for a long time.
Cheers,
Team Hostinger
I switched to Hostinger a bit skeptical after fighting with AWS and Azure for more than a year. I, a Solopreneur, am not a big business to invest more and spend more human resources just to configure and monitor the cost. I needed a simple VPS, that works without any worry about unexpected billing and downtime. Hostinger's VPS plan is simple and straightforward. I created a VPS and configured it as web-server in couple of days and from that day, I am only focussing on my development. I even forgot that I am running on a cloud machine. Simply open it on VS Code/ssh and work like how you work on local machine. It never restarted itself/goes down. Today, I restarted after 78 days voluntarily to test the startup scripts. So far, I feel good about this transition.
Date of experience: September 18, 2022
Absolutely appalling company, unable to migrate my website. I keep having massive issue like Too Many Redirects and had to keep pointing the Nameservers back to my old hosting which I had to extend to keep my website running. Every time you have an issue, theres a new agent dealing with it, its just a mess. It's been 3 months and they're declining my refund even though they're incompetent to move a single website, and when you ask for the refund they flat out ignore the question. I was with A2 for 8 years but the problems I have with Hostinger the past 3 months are unreal. If you respect your websites, look for another company.
Products used:
Hosting Cloud Plan
Date of experience: July 20, 2024
Hello there,
Our team prizes transparent communication with our customers, so thanks for sharing your questions and concerns with us.
We're conducting an internal investigation into this situation, but please share any remaining important points with us via quality@hostinger.com. We'll be happy to hear you!
Best regards,
Team Hostinger
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
Dear Hadyia,
Thank you for taking the time to share your experience with us. Your feedback is invaluable in helping us identify improvement opportunities so we can do our best to deliver a solid and reliable service.
We investigated this situation and noticed that auto-renewal was active in your account, and the hosting renewal was triggered. It is always possible to check the status and deactivate it inside the hPanel and, to make sure our customers have all the time needed to deactivate it if they don't wish to proceed with it, we also notifiy them in advance via email. If you have any further thoughts you'd like to share with us, don't hesitate to do so via quality@hostinger.com. After all, without our customers' feedback, we wouldn't be able to improve.
Best wishes,
Team Hostinger