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Hostinger has a rating of 2.7 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Hostinger ranks 12th among Web Hosting sites.
This company responds to reviews on average within 26 days
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax. I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
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Date of experience: July 2, 2022
Good hosting
Date of experience: June 25, 2022
Reasonably straightforward and efficient but keep getting timed out when using Cpanel. Apart from this minor annoyance everything else is fairly easy.
Date of experience: July 5, 2022
Everything is fine in this company except for the waiting time for a response from live support. I had to wait over 2 hours for an answer.
Date of experience: July 24, 2021
Hello,
Thank you for sharing your feedback - we're happy that you're enjoying our services, and we're here to clear your doubts about the Live Chat response time.
Our team seeks to improve services and overall experience for our users, including the response time. We understand that it is crucial to get help as soon as possible; therefore, our team is putting in extra effort to minimize it as soon as possible. We are thankful for your patience and understanding while waiting for a reply.
We would love to note that you might be able to find answers to your questions on our tutorials page at www.hostinger.com/tutorials. Have a look around - perhaps there is a tutorial that covers the information you're looking for.
Best regards,
Team Hostinger
I was continuously charged over the last 3 years. I disputed through my payment method (paypal) and this company never got back to me. It keeps charging me even after my Cpanel was deleted. Stay away from this spam company. This is my first dispute sent via paypal in 2019. They never cancelled my services and I was charged again in 2020 and 2021.
Case details
Case ID:
PP-D-*******
Disputed amount:
$23.94 USD
Seller info:
Hostinger International Limited
**************
*******@hostinger.com
Date reported:
January 8,2020
Invoice ID:
*******
Transaction ID:
58V*******374P
Transaction amount:
$23.94 USD
Additional Info
Your note:
This is a duplicate charge of transaction id 3XE*******RA*******V (from my checking account). I tried to contact the seller and did not receive any response.
Item details
Item name:
Payment for invoice HM*******
Item number:
HM*******
Quantity:
1
Seller contact:
Yes
Duplicate transaction ID:
3XE*******RA*******V
Duplicate item received:
Yes
Tip for consumers:
DO NOT USE IT. It is a spam company!
Products used:
web hosting service
Date of experience: December 25, 2021
Dear Ann,
Our team sincerely appreciates you bringing this matter to our attention, and we are sorry to hear you had such a frustrating experience. We want to use this as an opportunity to clarify any misunderstandings that may have arisen in regards to the situation you've faced.
We've located your Hostinger account to review this particular case. Taking into consideration the available information, we want to shed light on the auto-renewal feature, which seems to be the root cause of this situation. The auto-renewal option is enabled by default upon the purchase of our services so that you can enjoy an uninterrupted hosting experience; this feature is managed through the Billings tab in the hPanel. Our team is at your service to assist you in cancelling the auto-renewal if needed. It's worth noting that our system always sends a reminder to the email address registered at Hostinger about the approaching renewal period. Please find more information about the auto-renewal feature in our Terms of Service here: www.hostinger.com/universal-terms-of-service-agreement.
We can see that our Customer Success Team has processed a refund of the charges that were eligible for it as per your most recent query. Please keep in mind that if you have any unanswered questions, you can always reach us via our email at support@hostinger.com. Our team will be more than happy to answer them.
Kind regards,
Team Hostinger
Hostinger is best, they have the fastest server speed, so if you need a hosting company with zero issue on speed, then go for them
Date of experience: June 3, 2022
Dear Odoh,
Thanks a lot for your lovely review! It is good to know that you are satisfied with us as your hosting provider regarding hosting speed. Rest assured, it is essential for us that your expectations are fulfilled!
Yours truly,
Team Hostinger
Great Experience setting up Hostinger from scratch. It is very intuitive and user friendly.
Thank you to Hosting Team for the great product.
Date of experience: July 3, 2022
I was looking for fast access to my websites, efficient support from hosting company and an easy-to-use administration interface. I found it!
Date of experience: July 3, 2022
I am facing some challenge on website navigation and also on the domain response. My emails take time to be delivered.
Date of experience: July 7, 2022
Hi, Sanjeev,
Thanks for bringing this issue to us. If the situation persists, let us know — our Customer Success Team is always ready to help you.
Best,
Gabriela
Best web hosting at affordable price. Site page speed and scan are very good services which hostinger provides at server level.
Date of experience: September 10, 2022
I feel confident being a customer because Hostinger's customer support goes the extra mile to solve my peculiar technical issues.
Date of experience: July 1, 2022
Dear Zlatko,
It is always a pleasure to hear back from our happy customers. We are thrilled to hear that you feel confident about being our customer. That means a lot to us.
We are looking forward to a long-lasting partnership with you!
Let's stay in touch,
Team Hostinger
Great support, great prices. But single shared hosting is slow and you will not be able to load small videos
Date of experience: July 4, 2022
Horrible customer experience. No one to answer directly my questions all they just have is a database full of questions
Date of experience: September 21, 2022
Hello, Enrique,
Thank you for reaching out. Be sure we'll forward your feedback t the concerned teams.
Kind regards,
Gabriela
Fast support and professional staff 24/7 with us. I use this platform about 6 years and it is my experience.
Date of experience: September 10, 2022
I do not feel this is a good system. I can't work out how to build my website. There is so much jargon and the tutorials are unhelpful.
Date of experience: August 31, 2022
Hello there,
We'd like to thank you for your feedback — we believe listening to our customers is the best way to improve our services.
Whenever you have questions or need a hand, be sure that contacting our Customer Success Team is the best way to go! They have the expertise and are available 24/7 on the official channels — so they've got you covered no matter what.
Best regards,
Gabriela
I love the services of Hostinger and I appreciate their support team they are always ready to help us
Date of experience: September 11, 2022
All is ok, but you don't provide call support to indian customer. So most of the our customer disappointed
Date of experience: August 31, 2022
Dear Vishal,
Thank you for reaching out to us! We believe it is best to assist our customers via messaging, as it's much easier to provide helpful links, screenshots, and explanations this way.
You can get in contact with us using these channels:
- Inside the hPanel, at hpanel.hostinger.com/help;
- Email: support@hostinger.com;
- Private messages on our official Twitter and Facebook Pages.
Let us know if you need a hand!
Warm regards,
Gabriela
I'm using this Hostinger long time. I see this hosting is very good with support and services. Thank You
Date of experience: July 3, 2022
Changing an email address in my account seemed incredibly complex. But the support was good to solve the problem.
Date of experience: July 4, 2022
Yes we completed setting up my hosting package,
But we did not receive any discounts from you
Thanks
Date of experience: July 3, 2022
Hostinger is by far the best hosting service I've ever used in 25 years of experience. The support is first rate, prompt, courteous and efficient.
Date of experience: June 26, 2022
Hi Stephen,
We sincerely appreciate you sharing your experience with Hostinger! We're happy to read about your wonderful experience working with our Customer Success Team.
Your trust matters greatly; therefore, we will continue working hard to ensure that you are sure you can always rely on us. As a reliable hosting services provider, we want nothing more than to enable your success and support you along the way!
Kind regards,
Team Hostinger
Perfect as usual. The customer happiness team is always helping out and solving every query every time.
Date of experience: June 9, 2022
Hi, Fannan
Thank you for your review, it means a lot to us. We assure you that our team will always be here for you, do count on us!
Wishing you all the best,
Team Hostinger
No human support. None. Lots of tutorials and articles--which are very good--but if you can't figure it out on your own you are screwed.
Date of experience: June 30, 2022
Dear Ross,
We are sorry our service did not meet your standards. Your feedback was noted, but we also invite you to share your thoughts with us via quality@hostinger.com. We'll be glad to hear from you.
Sincerely,
Gabriela
Hostinger is the best hosting provider. Period! As long as I keep getting the type of service I've had so far, I'll never leave.
Because all of my websites are hosted here.
Date of experience: July 4, 2022
As a developer in Africa Hostinger is the best hosting platform to Use. Easy user interface and simple to maneuver
Most importantly the payment method was simple, with no hitches
Date of experience: June 20, 2022
Dear Christopher,
Thank you for your five-star review!
Knowing that the payment went smoothly and you can now work on your online projects with peace of mind is simply amazing. We are always glad to be your partners!
Best wishes,
Team Hostinger
Yall have been awesome and are a great domain provider just wish you had more domain options that is all.
I liked the name
Date of experience: June 30, 2022
Hello Marie,
We are delighted to have you here! We will do everything to ensure our smooth partnership, which will lead to the great success of your online projects.
Thank you for your suggestion - we greatly appreciate our client's input. Cheers to our long-lasting and joyful collaboration!
Well-wishing,
Team Hostinger
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
Hello Vinubhai,
We are so delighted to see your enthusiasm! Knowing that we did a great job is incredibly important for us; therefore, thank you for letting us know.
Let us stay in touch if you need any assistance, right? We are always here for you.
Warm regards,
Team Hostinger