Overview
HotelPlanner has a rating of 4.4 stars from 1,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Marga assisted us very well. I am hopeful that the hotel will give us the room we requested. I appreciate giving someone a review but I don't appreciate being forced to write a book about my experience.
Jacob Raffit helped me tonight and he was a rock star! We needed a pwt friendly reservation for tonight after our original reservation turned out to be at a hotel that was closed for renovation. Very nice, super helpful, got us a what we needed!
Hello Victoria,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very well spoken, voice was clear and concise. Helpful and found the best rate for us. Carlos had a very friendly conversation attitude and was a pleasure to speak with on the telephone
Hello Jo,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mario Alberto who took my reservation is helpful, pleasant, professional, kind and accommodating. So patient in handling my request and issues with regards to my bring a senior citizen and disabled
Greetings Loida,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario Alberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I had the pleasure of speaking Letarshia while trying to find accommodations in NY. She listened and helped me navigate the process with professionalism. Let Arshad is a keeper
Hello Jeannine,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Letarshia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My husband will be having surgery at Emory. Angelica was most helpful, caring. We plan to make a reservation when we go for pre-op. We appreciate her help with our questions.
Greetings Suzanne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Rosa Amilka, for another night stay and MCM Fun Dome. She was very polite and met all my expectations for another night's stay. Very much appreciated Rosa 👏 💐. Blessings upon you always 🙏 Sincerely, Seturnino Tucker Jr
Hello Seturnino,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Rosa, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was efficient and very helpful in retrieving the information, did I needed, i booked a reservation for matt mullet, and he was very happy with his stay
Hello Mimi,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Answered all my questions with politeness and no frustrations. Helped me thru a difficult way of getting my reservation ( on my end). Thank you Israel.
Hello Cathy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Carlos helped me add on to my room for the pageant! He reassured me that I would not have to move and made the whole process very easy to navigate. I'm looking forward to staying at the Cobblestone Inn Fairfield Bay Arkansas because he was so helpful and kind!
Hello Kim,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Booking with Erika was great. Very pleasant. We did not get a discount staying at your facility while we were booking there due to having surgery and the hospital recommended this place.
Hello Tammy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Erika, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Destiny was able to get me a reservation close to. Salem (final destination for night) and I was very glad to get off the highway after a 10 hour drive! Polite, spoke English and explained whole process. Never been to Albany so had difficulty trying to get into motel and then computer not working. If no reservation in advance, might not have been able to stay (10:30 pm).
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Bethany Jane was super awesome. I have never been to Lava Hot springs before so I didn't know who to call however I found a number online and Bethany Jane answered I got KOA, which was not what I needed, but she quickly helped me giving me three different numbers and telling me about each hotel so I could get what I needed. Thanks for your awesome performance.
Hello Randall,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Bethany Jane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was very helpful explaining the accessibility features and making sure we could use a hoyer lift to transfer in and out of bed. He was knowledgeable and friendly.
Hello Kathy,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mariel provided me very positive response on questions about, room booking, shuttle, courtesy breakfast and parking spot for my car. It seems she's very well instructed for reservations help
Hello Sandra,
Thank you for your feedback, we greatly appreciate it. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Needed two room for two nights. Got a better location with a marginal cost increase. Safer area of lodging with a reputable hotel in Radisson close to my venue. I had struggled with online booking and was completely frustrated. Talked to Jacob, who lives in Vegas and talking to an agent who is familiar with the location made this booking safe and convenient. Local agents that know the area is competitive advantage.
Thanks Jacob, nice job! #H*******
Pete Lana
Hello Peter,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very good except price per room was almost double the price shown on line! Mae, nevertheless, did a fine job and repeated all info back accurately.
Greetings Rod,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Zion did a wonderful job helping me book at room for an educator conference. She was patient and very professional. She made the process so easy.
Greetings Danita,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Zion, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I contacted the Travelodge to inquire about parking rates. Eugene was very helpful and even double checked the rate. Great customer service.
Greetings Dan,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of the travel plans!
Kindly,
Melanie Planelles
Angela did a great job in getting me set up with reservations. She walked me thru options.
Nice attitude.
Good experience...
😉😊😚
Greetings Elizabeth,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angela, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marga, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles