HotelPlannerReviews 3,124

Hotel Planner rep was easy to understand, clear in descriptions, and answered all my questions. I believe I received a reserved room that will truly meet my needs.

I thought I was speaking directly to Hampton Inn & Suites in Milan, Ohio. Olivia knew I thought that and she led me on. As a result of making the reservation with her I lost my Hilton Honors points. I didn't realize I was speaking to Expedia until I checked out of the hotel. This is the second time in a year this has happened with Expedia. I will be contacting Hilton to request they take action against Expedia.

I so appreciate how knowledgeable he was. He helped me find a hotel w conveniences and budget in mind. Friendly, fast, adept, and cordial. I wish all people on the other end of phone we like him. NO bots! Hugo seems like the kind of person who would train others to be genuine and purposeful in their job and truly enjoy it, enjoy helping others. Please promote Hugo!

We had to get a room at last minute, and Juben was truly helpful and kind, and was able to locate one for us.
We truly appreciate you, Juben!

A. Carson & A. Campana

Julia provided great customer service by going above and beyond to text my confirmation information to my nephew to whom I had booked the room to help him with expenses

Phone line was not great but we were able to communicate and complete the reservation. Mr. Alberto was pleasant and respectful.

Very helpful very understanding. Plus I booked 6 rooms and she dropped the price from $189 a night to $139 awesome hotel employee!

Agent was nice. Agent did not introduce himself as not being the Mariott. He booked me for a room I don't want because it's non-refubdable. I have entered this charge with Bank of America to be investigated as fraud. It's criminal to pretend you are Marriott when you are not. Justify it if you will, I'm sure you do. But it's flat out fraud no matter how you cut it.

They deceived me and when I tried to cancel my reservation they wanted me there was a penalty on 1 night's stay. Don't trust this organization!

I received an email saying my reservation wasn't confirmed but then my credit card was charged the full amount. I received an email saying my hotel was booked.

I'm now waiting for a call or some response so I can get my money back!

I called with a very confusing update to our 7 rooms reservation I made in January 2025. Some of our kids and us, wanted to add days to the trip due to concern about weather, plane delays, tux pick ups etc. But they didn't want to be in a room one or 2 nights and then move to another room. Hector helped add the rooms and connect them to our original reservations. We are hoping to all be on the same floor!

Phone was answered quickly. The man was very friendly, easy to understand and efficient. This was great. (I was afraid things would be full since the reservation is close to Christmas.)

I called. I made a request. She walked me through. It is very easy and she was a delight to talk to. We booked two rooms and we will see you in January.

Website showed one price. The price you quoted was $60 more. When I questioned the rate you said it was to late to cancel. I have turned you into the fraud division.

You are a listing agent, not the quality Inn and I asked if I had called the quality in directly and you said yes that was a lie. You also said I was only a half a mile from. Tarpon Bay. Where all the Greek restaurants were, that was a lie you made reservations for their cheapest and worst rooms and charged me the higher price. With fees and taxes.

Tyanna was professional and very helpful in my arranging reservations at Home 2 Suites in Bloomington Ind.

I very much appreciate having someone process my request efficiently and quickly.

Thank you

The women i talked to, Diosdado, was so pleasant to talk with. She spoke very consise, polite, patient phrasing. Her words were clear and easy to understand. The time was great for me and my challenges with hearing.

I have been dealing with a reservation issue for 5 days. I've talked to quite a few people trying to get my situation fixed. Josie did a great job ensuring I got re-booked and expedited getting me a refund. She really helped me out in a tight situation with me traveling tomorrow AM

Hotel for it to be a Windham suite a d being a member myself, it was a real dive. Roaches in tub, no towels, lotions, shampoos. Just 2 beds with two little pillows and sheets. Asked housekeeping yesterday morning for towels they didn't even have a cart and never brought us b towels. Very disappointed this would should be condemned if you can't do any better.

Christian helped to streamline the process of booking the room and helped when the room we were booking was reserved by someone else during our reservation process.