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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,852 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Ms. Ashley took the time out to listen to my request before she went on with the hotel speech. She understood my request and assisted me with the reservation that I made.
Thought I was speaking to the hotel. I have been scammed and cannot event reach a live person to dispute this. Very unhappy. Terrible service.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that a full refund was released to your form of payment. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Catherine is very helpful and friendly. Explaining discounts and double checking accuracy for check in and out. She didn't waste time and was very cheery. I am very thankful for her help.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I talked to Joshua about reserving a room for a one night stay. He was quick with information on what was available to satisfy my needs. He was friendly and talked in a professional manner. He made the encounter quick and easy. I appreciated that he made sure that I received the reservation details by email and text before we finished the process.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
He was very kind. Took the time to look for what I needed. Very helpful. He was the 2nd person I spoke with. First female, not willing to help and abrupt. Oliver was so nice!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I will take responsibility that I accidentally chose a third party to book through but… I feel scammed /conversation not transparent! We are fleeing to a hotel due to ice/ snow storm and NO electricity. The representative mislead 1.
I asked the representative to look up our rewards number. She should have revealed at that point that you were 3rd party and did not have access to.
2. Plus your text suggests that you are The Hilton by stating " we look forward to your arrival "
3. Cancellations policy - she indicated that I could cancel days if needed.
4. The hotels stated that 3rd parties purchase rooms, so when I call you all to complain, you suggest that you can reach out to hotel and try to renegotiate! FALSE
You all own the room and nothing hotel with do as per the front desk!
Shame on 3rd parties … I will be smarter next time I'm in a snow storm and out of power!'
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Lauren was extremely helpful and provided me with all the details I needed. Unfortunately we got disconnected on my end of the phone (power surge) however Lauren had provided me with all I needed and followed up with a call and text message with reservation needed to confirm that I'm booked. Thank you so much and I'm sorry for the phone disconnect.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Upon calling about my reservation, Miss Reann was asked if my card would be charged and she said she didn't think so. She never told me that she was booking a non-refundable room. As she continued booking the room, I was on the phone stating I did not want my card charged, and she continued with the reservation. When I said to her again I did not want my card charged, she proceeded to tell me I would have to call customer service to receive a refund and to cancel the room because she could not. When I called in, I found the reservation was non-refundable. However, the agent I spoke with fixed everything. Where I've been a Bon Voy Member for 4 years, this is the first time I've never gotten quality service. It is my hope Miss Reann will be a little more professional and attentive to future members.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team is currently working on resolving this for you and has been in communication via email. We appreciate your patience and understanding.
Kindly,
Briana S.
Enrique told me I was reserving a king room with a couch or pullout bed, but when I received confirmation, this was not the case.
Therefore, I was sold something I did not receive.
I called the number back & they could not confirm any detail but only promise to escalate the issue & that I would get an email at an undetermined future time.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team is currently working on resolving this for you and has been in communication via email. We appreciate your patience and understanding.
Kindly,
Briana S.
As like other thousands of households in Nashville TN, we lost power following an ice storm. We braved it for two days/nights and then, at age 78, we decided to relocate. Nashville motels were filling up quickly so we were so very thankful to reach Wendy Patricia at Hotel Planner. She made several attempts to secure us a hotel near our home and finally was able to find us the perfect stay.
She absolutely made me feel as if it was personally important to her to help us and I can't begin to describe the relief her determination brought us. She is an incredible employee and this is a great service!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Upon extending another day for grandson's friend while he.is hospitalized, called extending 1day price change from 71 to 106.84 because of weekend, I agreed paid it. Later I was informed by front desk of 50 dollar security deposit that would be refunded upon discharged via conversation from Hector. Hopefully that id returned upon her discharge.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was very professional. Easy to book. Was clear and did not make one mistake. Answered all my questions to the fullest. This is for my brothers birthday. She did amazing. Highly recommend giving her a raise
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I contacted the Hilton because I thought I made a huge mistake with booking. Eric took the situation and explained everything that happened in detail and I was able to book my future trip with no problem. I truly appreciated his diligence and attention to detail. Thanks again Eric for all of your help!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Our flight was canceled and we needed a quick place to stay later at night with little rooms available due to the weather and cancellations. Almira did a great job finding a place for us very quickly. Thank you,
Pam L.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Puzzling with the $ quoted and charged. I heard and wrote that the cost was going to be $838 with the insurance to allow for cancellation then my bank notifies me that the debit was for $887.99. I did not hear that amount. The questions I asked were answered with a good attitude.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was put to Maureen because I was misled lied to and then someone on the phone ran my card for 399 and said hey guess what I'll give you a discount she also gave me a King room. I only wanted a queen 2 queens beds. It was a straight up theft almost. She knew what she did. He was horrible and Maureen here helped me get my money back because Maureen also told me oh it's nonrefundable.
Greetings, We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Jay was extremely patient and helpful. Kind and courteous. Those traits are often missing in customer service these days. Thank you very much.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Cleon was wonderful - so helpful, answered all my questions while assisting with my reservations. I'm now even more excited to visit Charleston and The Vendue. If everyone is like Cleon, I know my stay will be amazing! Thx
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had some issues with AI that canceled my reservation without any penalty notice. Azalea was a great support with it and make the right reservation. Huge thanks.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
2 minutes later called to cancel. I was scammed by your company. Misrepresented that you were Hilton and then would not return my calls after I called 2 minutes after reservation was made. It's been 1.5 hours no return call from you. Call me or this will be reported as Fraud to my bank in 15 minutes. I told you guys my wife is a nurse and needed the room. Unacceptable
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.