HotelPlannerReviews 4,565

I made my reservation Ivory explained the reservation very thoroughly to me and was able to get me $20 off of my reservation due to the fact that I did not need to have reservation insurance!

Juan, provided incredible customer service in efficiently and politely resolving a major billing issue. His efficiency and competence was only exceeded by his politeness. It's not hyperbole for me to say his level service exceeded any past experience!

This lady was so professional she talk and I thought she was a computer she was like perfection. She was very kind and helped me in every way so we could have a great vacation thank you

I needed a room nut also needed to make sure there was an airport shuttle that could get me to the airport in time for my 5:15 am flight! I was not only helped but the call was also very pleasant.

Micheal was absolutely wonderful, he took the time to make sure this hotel would work for my needs before even thinking about booking

Spoke with Tammy about a room for 4 nights. She was pleasantly professional, handled my request expeditiously and was a joy to talk to, however briefly.

I was on the road in a storm and decided to get a hotel. It had to accept dogs because I was traveling with mine. The reservation agent Francisco Javier was easy to understand and very helpful. He gave me directions and told me what was neat the hotel! Great job!

Recently I had the pleasure to work with Jesus Bernabe on a reservation for a week at a local hotel here in Memphis, TN.
Mr. Bernabe was friendly, articulate, and very helpful with all my requests /questions.
It was a pleasure speaking with him and I truly appreciated his help in booking my reservation.
Respectfully,
CL in Memphis, TN

You said it was refundable. And its 8.miles away. So I had to cancel to get closer to Orlando. And they was saying it was a non refundable ticket. Our conversation was if I bought the $128 dollar it was non refundable. I said I wanted refundable. Now I have to wait for 2 to 10 to get my money back and now pay for another hotel 3 hours away. Carla Webster-Reid

Jeanette went up and beyond when giving me help. I was a very picky and difficult customer, but she handled me perfectly! She went through several options and gave me all the details. I would like to use her again. It was a very positive experience!

I had made a reservation online for 1 room/3 occupants for 3 nights in NYC. I looked at the email conf. & saw it was for 2 rooms! I had tried to cancel the 2nd room & adjust the arrival date for the 1st room twice before. You do NOT make it EASY! On my 3rd try w/ your team, Hannilyn FINALLY effectively assisted. I must now wait to see if my initial res'n will be refunded.

The reservation was scheduled however the rep told me it would be 314.00 when Marriotts non-member price for that whirlpool king suite is 179.00 before tax.

My experience was excellent. My reservation was made in a timely manner. Questions were all answered. The planner was courteous and polite She was also professional. Thanks Vanessa Marie!

Miguel was cordial, knowledgeable, swift, and totally understandable. Reservation was made in a matter of minutes and all my questions answered.

Very poor. Language difficulties, he was unsure of how to help so contacted manager. I was charged double the going rate if booked through hotel directly, plus was charged twice for the same room. I will dispute with the hotel directly. He was nice and seemed to want to help.

I called a hotel to make a reservation not realizing the number listed was not directly to the hotel. The woman told me that it was indeed the hotel. She got alittle annoyed with me when I asked questions. When I told her that other people paid less, she said I was misinformed. I had to get the supervisor involved.

I have been a Holiday Inn Express customer for many years. Speaking with Daniel today was one of my best conversations and experiences! Daniel has explained and taken care of my itinerary! 👍