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HotelPlanner has a rating of 4.2 stars from 1,290 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job, and young lady. HotelPlanner ranks 11th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Christina made our reservation seamless. Very soothing voice and very professional. Her knowledge and competency was so appreciated. In my travel experience I'm not often met with these qualities. She deserves a raise
I called to ask if they had internet and power, before booking, because allot of people don't. Her response was cavalier and condescending. Thankfully, I looked deeper into the safety of your establishment and found reviews suggesting drug activity, so we found accommodations for elsewhere.
Sergio was able to ensure that I successfully added lodging last minute to my existing reservation without causing any disruption in my plans or causing additional stress.
Jarvis was very courteous and put me on a brief hold so that he could obtain the info that I needed regarding parking at the hotel. He was very knowledgeable and answered all of my questions.
The girl pretended to be the actual hotel overcharged me by $100 per room Big ripoff scam. Told me it was the last two rooms. Didn't mention that the elevator was broken and we are all handicapped.
Greetings Rick,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any further questions or concerns and I’d be more than happy to assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Michelle was fantastic! Very kind and professional… and laughed at all my bad jokes. She helped me find a hotel that fit my needs and budget…. Thank you Michelle!
Hello Gigi,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you has such a great experience booking your reservation with Michelle, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was not given a copy of the insurance cancellation policy because if I read it, I'd never would've signed up for it. I feel like I was misled, and lied to. I asked her about cancellation and she said I could cancel at any time prior to the trip, she did not tell me that I had to have a disaster happen in my family or a medical emergency. I also asked her if I could get a better price online and of course she said no, which was not the case. I'm trying to get refunded because I have some medical expenses that are not covered by insurance therefore I cannot take this trip at this time. I need to be reimbursed fully. I am going to small claims court and the better business bureau. I am also sending letters to Hilton corporation about your unethical business practices. I'm goal is that they do not allow you to handle any of their bookings unless you give me back all of my money
Chelsea provided all the information I needed quickly and cheerfully and professionally! You have a wonderful employee there and I look forward to calling back!
Was wanting to rent a room at the hotel but it was full he went out of his way to try and find me another hotel to stay at in my local area we appreciate all this help he spoke clear English was polite very helpful and informative
Hello Sam,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The person that I spoke to was very courteous and friendly. She was also very helpful in answering questions about the hotel and finding a room for me.
Hello Linda,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Decided at the last minute to do a road trip to Erie PA. We had no idea where we were staying and all hotels were sold out. Hugo was very helpful finding us our home away from home!
She was pleasant and helpful, I made a request and she assured me that she noted it. It is greatly appreciated. I have an 89 year old mother and requested adjoining rooms.
Professional, helpful and patient. My experience with the agent was very pleasant. He got me the deal I was hoping for. He was thorough and knowledgeable. Great Job! 👏🏼
Hello Sonja,
Thank you for taking the time to provide us with feedback, we greatly appreciate it. We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Agent was extremely helpful and answered all my questions. They also made sure that I had all the information I needed. Agent was very pleasant and professional.
Hello Donna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I specifically asked if this was an internal entry hotel and not external... I was told internal. To my surprise upon check in it was not! This is not acceptable!
Greetings Stephen,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any further questions or concerns and I’d be more than happy to assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
This was very helpful as I thought I was calling just one hotel. My guy helped me look into quite a few hotels & options!
This lady was FABULOUS. She kept checking until she had a room that I could afford, and was in the area I wanted. Walked me through the process on my phone. Best service I have ever had.
Hello Ruth,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Alex was very courteous and helpful in answering my questions about special rates and hotel information, as well as honoring my request for a room with a river view.
Hello Ingrid,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Kellee did a great job securing me a room ahead of Hurricane Helene, should it be needed in case of evacuation! And explained it is refundable in a storm situation. Thank-you!
Hello Tina,
We're so happy to hear from you! We are delighted to hear that you had such a great time booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Angela was very helpful and friendly. Understood my request for a quiet room on the ground floor and my need for an early checkin. She had a nice helpful manner.
Hello Melanie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angela, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
We called your hotel. It was full. Alfredo listened & heard I have a cancer patient. Bella just won a battle with a deadly disease. It cost us an RV. That's okay. She came out of it diagnosed with cancer. Our home is set on 66 degrees to accommodate Bella. We literally freeze. But Bella is worth it. This storm was too hot for Bella. Alfredo offered & secured for us the last hotel in Belton. I was crying & I told Alfredo I had to clear it with "THE GROUCH", who was sitting outside in the air conditioned car. Alfredo said, "Let me talk to your husband". He got him to say okay for the reservation.
She asked the right question to narrow down our destination. She was very patient with my concerns with the amenities, cost and good reviews about the hotel.
I feel this was the best reservation experience I have ever had, and I am 75!
Hello Michael,
We're so happy to hear from you! We understand the importance of a hassle-free booking, and we're happy to hear we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
When I called, I asked was this a third-party and I was told that it was Marriott direct which was an Absolutely lie…. Absolutely totally unsatisfied with the customer service I received due to the fact was not told the truth.
America assisted me by booking a room at The Holiday Inn Express in Watertown, SD. She was efficient, diligent, patient, and delightful. She made sure that she found the best available rate for the reservation. I appreciated her willingness to help and her pleasant demeanour.
Hello Tracy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with America, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to get a room for before check in. She quoted me almost double of the price in Expedia. She wouldn't budge on the price. This isn't customer service.
Hello Kristine,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
She handled our booking wonderful. Everywhere you go today is bad service, but this was great service and a pleasure to deal with.
Hello Chery,l,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
Hello Rosa,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great experience booking your reservation with Jarvis, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles