On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,001 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
My daughter was traveling home and got caught in a snow storm. I was frantically trying to find her and her dog a room. Heide Rozchiend was extremely helpful! My daughter and her dog are tucked in for the blizzard! Thank you so much!
Spoke with Neal about a last minute reservation- he was super helpful, kind, and found a solution that fit all of my needs. Went above and beyond to ensure good service- definitely encourages me to want to come back again(:
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Andrea was a fantastic help for my husband and I as we were on the road pad for hours and needed a place to rest! We would definitely be booking this way in the future!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Jesse was knowledgeable, patient, and efficient. He was invaluable and thorough, as was his supervisor. Thank you very much. We can't wait to stay with you when we visit Paris.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Christian was very helpful in getting us the right room at a great price. He was very friendly and it was a pleasant experience working with him.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was such a pleasure to work with Jonathan... i'm hearing impaired and he was patient, and such a help getting me to a hotel closer to the hospital that i needed
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I requested a gulf front room. Nadia indicated that I was booking what I requested. Not true, I got the complete opposite. You deceived me! Very disappointed! You could have been honest with me!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
It was good! The conversation was breaking off sometimes cause I had bad service where I was calling from! But it was completed!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Anthony was so kind and helpful! He answered all my questions, book my hotel and sent confirmation quickly. He deserves a raise!
Thank you so much, Anthony!
Merry Christmas
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called for a room reservation. Ivan helped me out. He was very courteous and was able to take care of me with no issues. I was very appreciative.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I got treated very meanly on the phone by the Hampton Inn and hung up on when I kept asking if this was Perry Florida. Joseph was a blessing and thank you thank you for letting us be able to be there. Y'all have a happy holiday.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I needed to book a hotel with shuttle service to the airport in Asheville during the Christmas weekend. I didn't realize that the hotel I was thinking of booking in was sooo expensive because of the time of year. But this wasn't a problem. They were able to find me a similar room in my price range offering shuttle service to the airport quickly and then sent me via text and email all the confirmations. It was so helpful and made what could have been a stressful situation a pleasant one.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
There was a mess up in my reservations and they spelt my last name wrong and you got it correct and now I have my reservations and I'm satisfied with the experience that I dealt with the customer service
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Traveling home from Colorado after the holidays and needed room for one night with pets. Anna was very friendly and efficient.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was not told that there would be a service fee of $7.99 that would be taken out from my account. I was just told that I made my reservation and I would be able to pay for it once I get up dear, but taking money out of my account was not told to me and I don't appreciate that.
Phoned in this morning for spontaneous visit to Toronto-clerk was superb, friendly, knowledgeable and ready to help. We visit TO several times a year, first time at this property and looking forward to it
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Had emergency. Needed a room for one night including a big dog. Emily handled all my questions. Very efficient. Very professional. Thank you for such service.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was able to book me a room after many calls with no luck. I was disconnected 3 times prior to getting Christian on the line. He also explained why I was told I couldn't get a reservation. Excellent customer service
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Rochie was completely helpful in both helping me book my hotel room, figuring out the parking system and making sure that I knew how to follow up with everything
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Edwin helped me make a last minute reservation and it was painless. I've made plenty of reservations and I would rate this experience at the top!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.