HotelPlannerReviews 4,257

Patrick understood exactly what we needed and he delivered. I felt like I was only on the phone with him for a few seconds but he gave us everything we wanted. Polite and respectful.

Steve helped me find a room at Hampton inn in fernandina beach. Very helpful and really wanted to help me find the best deal. Really appreciate it!

Called to book a room for a cruise and she was very helpful, she let me know we could stay parked onsite for our cruise time and a shuttle would get us to and from cruise terminal.

She was extremely patient with my eccentric family. I had multiple family members changing their mind, offering pointless information and needed to be repeated to. Through it all Riza was kind, patient and informative. I appreciated her determination to help me get the reservation completed.

It was a quick efficient exchange! Jose is very knowledgeable and was able to provide me with specific details regarding my reservation! I am looking forward to my stay!

Needle to move a stay by 1 day earlier than booked. In a hotel that as it turned out was VERY VERY lightly occupied. Should have been simple. But because I went through this booking site, it was enormously frustrating and took MULTIPLE email contacts. Andre turned out to be very helpful finally. But, I will never book through a third party again.

Jorge was thorough and competent while managing a crashed credit card authorization system. He manually did it over the phone and saved me a big headache.

She was very hard to communicate with not fully understanding the goal of the reservation. She gave incorrect information about location of the property.

Do not put guest with no children next to a room with unsupervised children that are jumping on beds and making lots of noise when the motel is not near capacity noise level was loud till 11 pm

I needed to book several rooms for a family gathering in NYC. My experience with the online planner was very helpful and I felt confident with the itinerary we were able to arrange together by phone. Also, the ability to exchange cc info in a secure link gave me peace of mind

I called to book a room and Sharon was very very nice, helpful, and efficient in helping me book my room and giving information about the hotel.

Israel assisted me with making a 4-night reservation, and I had a very positive experience. He was friendly and quick to answer or address any questions or requests but was also very efficient!

Needed a room at the last minute. Robert was very helpful and accommodating. Answered a few questions for me and assured me that our pet was welcome as well.

They have taken the money out of my account before I arrive, they don't know if I am going to make it or not, this is a reservation and the my money wasn't supposed to be touch until i make it there because anything can happen before I get there.

The agent was extremely helpful, I had been trying to confirm a reservation I made awhile ago and lost all the information. I wish your other agents were as helpful as he was to me!

Oscar was very polite and patient with me in that my Canadian credit card did not go through but he persevered with my debit card. He seemed to appreciate my business and was very respectful

Called for a reservation, but check in time wasn't in my arrival window helped me find another hotel in the area with the same pricing and got me booked with it. Appreciate all the help.

I hope this is not the way of the future. Nothing beats a live person. I found the virtual agent extremely annoying to work with. We kept speaking over each other and she would start again. I think it took much longer to make my reservation and I got off the telephone in a bad mood.

Just booked a room with Springhill Suites with the help of Jorge. He was professional, efficient and made the booking experience enjoyable! Excellent customer service!