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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner has a rating of 4.5 stars from 3,854 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Excellent crew including daisy and the other folks i mentioned in the prior review
Odell was very helpful in finding the best Ray possible for my husband's and my stay. We look forward to experiencing Cambria at Whitewater.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I asked when i called is this a third party company as I only book through Marrriott (for points, folio, and rewards purposes). The website is deceptive. The representative send no. Not only that, I found out that the rate was about $100 higher then the Marriott rate itself. I feel ripped off and extorted.
Santiago provided excellent service and was very helpful. He answered all my questions in a very polite manner. Thank you again, Santiago!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Amari did an amazing job finding the last two rooms available. They were exactly what I needed and wanted. She was very kind and patient and at the end thanked me for my reservation and wished me a merry Christmas
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called to make a reservation and got Nestor. He was great. Could answer all my questions. He seemed happy to help and had a great grasp of all the aspects of the issues I was interested in.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was well pleased with Mr Julia comments about making my reservation for the weekend - He answered all my questions and concerns with respect and courtesy
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was trying to look at hotels that were in my friend and i's price range to go and at the end he tried to have me book the hotel right. Then I needed to talk to her and he got really rude
Greetings Carol,
I'd love to help! Please feel free to reach out to me at reviews@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Sebastian was excellent; he provided me with exceptional customer service. Quickly resolving my issue and setting em up with a new reservation.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was in need of a hotel with same day check-on. I was checked into a motel from hell. The room was a night mare. I called Wyndham reservation line. The young lady was really helpful. I explained my situation and told her I didn't feel safe at the hotel I was at. The call dropped and she called me right back. We reserved my room at Wingate in Montgomery, AL in minutes. The Wingate is an excellent hotel. Friendly and helpful staff and nice clean rooms.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Victor is very professional, very respectful, helped me with calm, great attitude and made me feel very comfortable through the process of booking the room. Thank you Victor!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I made reservations (I thought) for 2 rooms at the Houston Marriott West Loop for this Sunday. I finally went through my email and saw a message from Trivalgo which stated, "We regret..." I called the Marriott and the gentleman handling reservations heard my story then quickly took care of reserving my 2 rooms for me with friendliness and expertise.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Interrupted several time while speaking. Was hard to understand Neil. If he interrupted me one more time I was going to hang up. We did get the reservation done but!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The fellow who helped me did not give me one rate and then change it three minutes later. He was honest, helpful, and patient with my questions. He helped us get what we needed for a decent cost.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Michael was excellent in describing the details of my reservation and included adjustments i needed for the reservation. I appreciated his ability to adjust my request in a prompt fashion with all my needs satisfied. Will no doubt use their services in the future, as a result!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I asked Ricardo to confirm the cancellation policy. He told me there would be no charge if canceled by 1/26/2026. When I received the confirmation email, it reads there is a cancelation charge of 1 night if canceled by 1/26/2026. This is the opposite of what he told me.
Greetings Aaron,
Thank you for your patience! I am pleased to inform you that a full refund of $7,548.74 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to us at reviews@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Obtaining a room for 5 nights for my wife to attend an evert. Brett was extremely helpful, knowledgeable and courteous assisting us thru the process. Thank you for the convention room rates.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called to get help booking our hotel for a large group for Great Wolf Lodge. Miguel was so helpful with the process and helped us find the best deal.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
It was a very enjoyable experience. Staff was extremely helpful in every way. The ISB charge port unit in my room did not work properly. Maintenance was on it in minutes and fixed it.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Mark lied about what the hotel had then I had a confrontation with the clerk and luckily they fixed your worthless employees mistake
Greetings James,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Answer: I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.
Answer: HP's staff is full of deceitful and despicable liars. Do not use HP for planning any trips if you wish to have smooth, happy travels.
Answer: Just do not use! HP is awful and they will spoil your travel plans!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.