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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 4th among Hotels sites.
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She was very attentive, and gave us our options. She was very respectful. Thank you
I was becoming very discouraged after trying to make a reservation at several hotels for a cost within my travel allowance budget when I thankfully called Carlos Israel. I explained what I needed and he found me exactly what I was looking for! Thank you, Carlos!
Greetings Lois,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos Israel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Reservation Person was very professional and helpful đź‘Ź
Hello Timmy,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Spoke with Hugo to make reservations for family members. He was great. Patient and kind and knowledgeable.
He is an employee you will want to retain as he represents your company well.
Hello Cathy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Patrick was awesome. He was polite, courteous, and conchieous. I will be booking again because of Patrick.
Hello Larry,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Brandon assisted me with my booking. He was very kind and courteous and asked me I had any questions and reviewed everything with me. Great customer service!
Greetings John,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brandon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very knowledgeable, quick at getting mt reservation complete
Hello Mary Beth,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very polite and helpful. Took his time and explained the different types of rooms.
Hello Lorraine,
We're happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello Boyd,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called to book a hotel room. So many hotels have a central reservation phone number. It's nice to know that Mae is works at the hotel I'm booking. She answered all my questions.
Greetings Dawn,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be part of your travel plans!
Kindly,
Melanie Planelles
Hugo was amazing. Efficient, kind and got me out of a real tight spot! Thank you Hugo!
Hello Dellie,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He did a great job w all pertinent information and options!
Hello Denise,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Hunter was very polite and patient with my questions. It was a pleasure to make our reservations through him!
Greetings Deb,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Vivian was exceptionally helpful and extremely competent at her job! It's obvious she will be a great asset for IHG!
Hello John,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very pleased with Ms Sierra. She was poised, thorough and affable
Greetings Steven,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Hugo was very professional and explained all the conditions in detail for our stay.
Greetings Gayle,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very professional and helpful today when she assisted with making a reservation.
Greetings Devorah,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent at booking 2 rooms. Attentive and extremely polite and caring
Greetings William,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jose did a wonderful job helping us reserve two rooms at the Hampton Inn on electric Road in Salem, Virginia. He was professional. He was kind and did a great job. Hampton Inn is very lucky to have a person like him working for them..
Greetings Debbie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jose, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The best experience I've had with a telephone representative, very professional, friendly, and dedicated. He explained everything very well so that I could make a good decision. He met my expectations and clarified my doubts. Thank you.
Greetings Yasmin,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wayne,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles