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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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As like other thousands of households in Nashville TN, we lost power following an ice storm. We braved it for two days/nights and then, at age 78, we decided to relocate. Nashville motels were filling up quickly so we were so very thankful to reach Wendy Patricia at Hotel Planner. She made several attempts to secure us a hotel near our home and finally was able to find us the perfect stay.
She absolutely made me feel as if it was personally important to her to help us and I can't begin to describe the relief her determination brought us. She is an incredible employee and this is a great service!
Upon extending another day for grandson's friend while he.is hospitalized, called extending 1day price change from 71 to 106.84 because of weekend, I agreed paid it. Later I was informed by front desk of 50 dollar security deposit that would be refunded upon discharged via conversation from Hector. Hopefully that id returned upon her discharge.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was very professional. Easy to book. Was clear and did not make one mistake. Answered all my questions to the fullest. This is for my brothers birthday. She did amazing. Highly recommend giving her a raise
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I contacted the Hilton because I thought I made a huge mistake with booking. Eric took the situation and explained everything that happened in detail and I was able to book my future trip with no problem. I truly appreciated his diligence and attention to detail. Thanks again Eric for all of your help!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Our flight was canceled and we needed a quick place to stay later at night with little rooms available due to the weather and cancellations. Almira did a great job finding a place for us very quickly. Thank you,
Pam L.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Puzzling with the $ quoted and charged. I heard and wrote that the cost was going to be $838 with the insurance to allow for cancellation then my bank notifies me that the debit was for $887.99. I did not hear that amount. The questions I asked were answered with a good attitude.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was put to Maureen because I was misled lied to and then someone on the phone ran my card for 399 and said hey guess what I'll give you a discount she also gave me a King room. I only wanted a queen 2 queens beds. It was a straight up theft almost. She knew what she did. He was horrible and Maureen here helped me get my money back because Maureen also told me oh it's nonrefundable.
Greetings, We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Jay was extremely patient and helpful. Kind and courteous. Those traits are often missing in customer service these days. Thank you very much.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Cleon was wonderful - so helpful, answered all my questions while assisting with my reservations. I'm now even more excited to visit Charleston and The Vendue. If everyone is like Cleon, I know my stay will be amazing! Thx
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had some issues with AI that canceled my reservation without any penalty notice. Azalea was a great support with it and make the right reservation. Huge thanks.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
2 minutes later called to cancel. I was scammed by your company. Misrepresented that you were Hilton and then would not return my calls after I called 2 minutes after reservation was made. It's been 1.5 hours no return call from you. Call me or this will be reported as Fraud to my bank in 15 minutes. I told you guys my wife is a nurse and needed the room. Unacceptable
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Reserved a room in the tower side. Confirmed once again received verbal confirmation. All done while driving get to the hotel and informed there are no rooms available on tower side no matter what I paid for. No Way!
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The lady lied to me i asked for a nice hotel when we got to the hotel it had $#*! on the walls com on the bed disgusting, dirty walls, chairs, broken. I have pictures of everything. I canceled the whole reservation. I need my money back
The person answered with the name of the hotel I was calling so naturally I thought I was talking to the hotel front desk. I was told I would be given the best rate. It was $371 for the two nights.
When I arrived and told the clerk how shocked I was about the rate, she showed me the total price should have been $245. Which is what the hotel received for the transaction.
I was quite pleased with my experience in acquiring a reservation at the Hampton Inn in Counce, TN. My representative was professional and addressed my needs.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
On the road with my son driving late as we can on I-80. Called Hugo for a room close to the highway. He set us up with the perfect room in Les than 5 mins.
5 star service. Can't wait the sleep in those comfy beds!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
We were having difficulty understanding each other on the cell phone and he was patient with me and made sure we understood each other
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Carlos was great and helpful in booking our stay on the queen mary. However I was requesting a specific room which apparently you can't request a specific room. At over 300. Dollars a night I should be able to, just saying...
Julian did a fantastic job of booking my one nights stay in August at the Anchorage Inn. He was very professional as we spoke it's nice to have employees like that
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I need to know that I still have reservation through Hotel Planner... I don't want to loose rooms at Marriott Riverwalk that are scheduled for March 5-8th
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.