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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,169 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Georgina flor A great representative and she has been helpful and very patient helping us out and I think she deserves a raise
Marjorie confirmed with me that the rooms were cancellable up until 24 hrs before the booking date, but never mentioned that there was a fee if 1069. 00 per room. I cancelled and got an email saying I agreed to this policy. I did not. I asked repeatedly if she was sure I could cancel and she said yes each time. The email also stated that I was offered "refund protection" that was declined. Also not true.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and see we have processed a full refund as of 01/06/2026. You should see the refunded amount reflected in your account within 7-10 business days.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
Matthew was very pleasant and helpful, However, the email that we got was much higher than what he quoted us.
He quoted us $ 4,246 and the quote we received was $ 5,187.21. Please make the proper adjustment to $ 4,246 and we will accept it.
Thank you
Lois Elhai
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and processed a refund of $941.21. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
Ms Shakaya was courteous, polite, friendly, patient, going above and beyond to answer all my questions, knowledgeable and very professional!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was very happy to have a place near my medical check and bed and cleanliness was great too. We will definitely be back if needed. Staff was very helpful and friendly too.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was searching for a Jacuzzi suite in Minneapolis. I reserved a Jacuzzi suite that she found me when I got to the hotel. The hotel does not have Jacuzzi suites
Greetings Greg,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Travel a few hours, checked in bout 4:30 pm
Went to a event at 6 pm.
Got back in around 10 ish...
Loud music started around 11:15... call front
Dest bout 30 minutes later. My wife said that's
Very disrespectful. Front dest said I'll have someone to walk 3rd floor. Music never stops
UNTIL 1:20AM. I didn't go to sleep until l
Ate breakfast. About 3 hrs. Before check out.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called to reserve after accidentally using a third party site (which I cancelled as I prefer to deal directly with any service I'm using). George was superb, swiftly helped me get the exact room I wanted. Thank you, George!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Called in to make reservation at hotel and everything went smooth with little time taken and finished. The person taking.reservation was very efficient, polite and knowledgeable
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Natasha was a delight to work with. She has good energy and very calm with complicating factors I presented to her. She dealt with the matter effectively and efficiently and I got an excellent reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Excellent Service Josh thank you🙏🏻 Josh was super helpful, patient and very thorough in answering all of my questions to make reservations with The Star Inn🌟We travel to Cape May every year and love The Star Inn🌟 One of my most favorite magical places🤍
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Angelo did an outstanding job today. He helped us find a hotel room that suited our group's needs, and he was very accommodating and cheerful in answering our questions.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I BOOKED A ROOM WITH A HOT TUB AND WHEN I CHECKED IN IT WAS NOT A HOT TUB ROOM. THE WHOLE REASON WHY I GOT THE ROOM IS SO I COULD HAVE A SOAK IN A BATH. THE GUY CONFIRMED TWICE THAT IT WAS SUPPOSED TO BE A HOT TUB ROOM. I AM ANGRY.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and see that we processed a 15% courtesy refund. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
We were told there was a hot tub, so I proceeded to make reservations, we got her and its closed for winter. Very upset, will never stay here again!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I booked a king room and once I got confirmation I saw it was a 1 queen bed studio. I have called and they said when they called front desk there was no answer. Told me I should get an email later?
The room was very clean. Sheets blanket was very clean bed bathroom showers plenty of supplies. The only bad thing about is checking out. The lady had very bad customer service rude on my receipt when I checked out, I don't have her name very bad Customer Service all I asked her was if there was any complementary breakfast she said no coffee, tea, rude and she did not say anything else. She could've worded in a different way saying I'm sorry, man, but there's only coffee and tea at the moment more explainable, but she was very rude and didn't explain anything. I think there was only like a couple words said and that was it didn't ask. How was your stay everything fine thank you for staying here at hotel. Current nothing.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called the hotel and talked a real human to reserve a room instead of using a booking app. Alan, a human being, connected with me over the phone and ensured I felt comfortable staying with them. I highly recommend calling instead of using an app.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Juan was very helpful in fixing a reservation that was booked incorrectly by Adrian on a previous call. I'm so very thankful.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very competent, got me into the hotel I wanted, I had kept having problems online which he understood and made me laugh about it with his good sense of humor
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Called to book 2 room in Palm Springs in March... cant seem to book 2 dirfferent room types in a single booking online. Anyway Emiliano helped me quickly and painlessly. Very efficient without feeling cold...
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.