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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,938 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I required a last minute reservation near a family member traveling for a family event. Mr. Quentin was extremely helpful and able to quickly get us a reservation for a reasonable cost. I was impressed with his professionalism and appreciated the level of customer service we experienced from this staff member.:
Deceitful agent. Sounds very nice but don't let her fool you. She's just trying to make commission. If I could give her a 0 rating, I would.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
This is not the hotel you're calling.
The man said I was speaking directly with the hotel.
You are not speaking with the hotel.
Charged me $20 extra.
Beware.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Tammy, was great in booking my reservation.
Told her what I wanted and she check and was able to give me exactly what I was hoping for. Great price, and explained everything. Very helpful! Thank you Tammy!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Juan Carlos helped me book room on Feb 5.
He was very helpful, very professional and made the experience hassle free.
Nice job.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
This has to be the happiest employee with just a tremendous amount of patience and enjoyment with her job. Never met anybody like her on the telephone. She gets a 10 plus
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called in concerning rooms available. I was assisted with explaining in detail what is included in each suite. Very thankful for making this experience as simple as possible.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Person on phone never identified themselves as a Priceline agent, pretended to be the hotel. Charged my card for both rooms so I had to pay for one out of my own pocket when traveling for work. If you are a government employee do not dial this number it is a scam.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Alejandro handled my request to extend my stay in Park City, Utah quickly efficiently and professionally. He was friendly and completed the transaction in less than 5 minutes
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Ian did a good job!
Call was choppy with static interference at beginning of call but, we connected and able to complete reservation.
Thank you
The Nowlins
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The room was clean, night clerk was nice, helpful, reservation was fast and friendly! We were so tired after a 12 hour drive, and then so relieved everything was better than we hoped for.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The 1st hotel we checked on was booked, so Sonia found us a different hotel with good rates and a great location. Very quick and helpful!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Cesar was courteous, patient and a joy to work with. He persistently gave me many options for my stay since I needed a dog friendly room.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Though I haven't experienced a reservation with a deposit paid to an agent thru my keypad, Uchenna did his best to help me feel comfortable.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Kim helped me book 3 rooms for me and my sisters, hopefully on the same floor with park view. She was very pleasant and patient as she tried to get me every thing I wanted.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was booking a room and was going through the process and after I gave her all my info and was verifying with her that my card wasnt going to be charged until our arrival she went ahead and ran my card anyway. Then she was telling me I needed to pay the penalty even though she made the mistake. I am still trying to get this reservation off my card right now.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Teejay spoke clearly and worked to give me the best room possible to meet my needs. Have me tips and advice. Was patient as he answered my queries and concerns. Very helpful
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Called in hopes of staying at Thunder Valley; they were booked for the night I was hoping to stay. However; Ruben Alberto immediately provided additional options & was helpful in finding accommodations within a mile of TV for us. He was super courteous, friendly, and great at his job. As well as efficient and quick in arranging our reservation at La Quinta
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I'm sure I was speaking with a nonhuman since we lost connection and when I called back 10 seconds later it was as if we had never spoken. Also, it had a bizarre way of giving me the confirmation number, and it used exactly the same wording as the previous time. Finally, it strangely got"excited" when finishing asking me for my address information. I don't have confidence that it understood what I asked for when I asked for the special discount available to unit owners.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
After much frustration bordering on anger, I finally spoke with Khervin who patiently fixed my reservation modification request. She was easy to understand and explained the process as it progressed. She deserves a raise!
However, just so your company knows, ( even though Khervin was fantastic), I will always book directly through the hotel from now on. Up until speaking with her, modifying the reservation without penalty had been a nightmare.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.