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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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The young woman on the phone was so, so very helpful. She went above and beyond to find a room for me and a very nice room it is. Thank- you very much for having such personable people working for you
Mark was very helpful and worked on the reservations until he was able to get a good price. It was a perfect outcome.
Thank you Mark
Hello Elaine,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello Maria,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I made a reservation online at the Inn on Lake Superior. I hit confirm then noticed it was the wrong room. I called the the reservation number and Prince helped me book the room I wanted... the one with the view of Lake Superior. Thank you Prince.
Greetings Donna,
Thank you so much for your kind feedback and for choosing HotelPlanner. We’re delighted to know you had a positive experience and hope to assist you again with your future travel plans!
Kind regards,
Toni Jackson
We were on 95 headed north to go home from vacation. We went online to find a place to spend the night. This Days Inn had good reviews, was moderately priced and offered breakfast. We made a reservation over the phone and headed to the establishment. The girl who took care of us behind the counter was very pleasant, gave us a room, and we went upstairs to rest up before we hit the road the following morning. Unfortunately, when we got to the room, the phone didn't work, the TV didn't work, and the room was disgusting. It was not clean, the bathroom, shower and tub was not something you would want to even step into. Also, the bed was all lumpy and we knew that we could not stay there. Also, we found out they did not have breakfast as stated online. We went back downstairs to speak to the young lady, but she said we needed to call who we had made the reservation through. We made the call the gentleman that took care of us was extremely helpful and we were able to resolve the issue, get our credit and move onto another facility. I was very happy with Mr Jesus handling the cancellation and refund. Great customer service!
Greetings,
Thank you so much, Cathy, for taking the time to share your experience and for recognizing Jesus’s exceptional assistance in resolving the situation. We truly appreciate your feedback and look forward to helping you with all your future travel plans!
Kindly,
Toni Jackson
Lydia did an excellent job, she was very patient and used different options making sure the reservation was booked very knowledgeable with the system.
Greetings James,
Thank you for sharing your feedback. We're delighted to hear that Lydia was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Cristian was very professional and courteous as he did our booking. He was patient with as we were driving and it was difficult for me to see the card. Excellent customer service.
Greetings Ruth,
Thank you for sharing your experience. We're delighted to hear that Cristian provided you with helpful, professional, and exceptional service. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Best regards,
Toni Jackson
I called to make reservations and your agent help me out and when I requested a certain room, he did everything he could to make sure I got it. He went the extra mile for me and that I appreciate.
Mark VanHollebeke
Greetings Mark,
Thank you for your kind words and support. We're glad to hear you had an excellent experience, and we look forward to welcoming you again in the future.
Best regards,
Toni Jackson
I was blown away by the professionalism and personal touch by Edgardo to the point that I was actually going to ask how to give him a review upon checking in tomorrow... And then I just received this link to do so... He is extremely polite and professional, not to mention prompt and proficient at his job and as much as I travel, people like Edgardo make all of the travel worthwhile...
Greetings Richard,
Thank you for your wonderful feedback! We're thrilled to hear that Edgardo provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Toni Jackson
Pleasant guy but lied to me. I asked if reservation had free cancelation until June 16 like it said online and he said yes. He offered me a refund offer thru June 19 if I paid an extra $194. I said free cancelation thru June 16 was good enough. The reservation that came via email says NO cancelation! What?!
Greetings Judy,
Thank you for giving us the opportunity to review this for you. I am pleased to confirm that the cancellation policy will be honored. You may cancel the reservation free of charge until June 16,2025.
If you have any other questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
Shiera was so helpful booking a ground floor room at our preferred hotel on the day of surgery. We got early check-in and a room with a kitchenette for less than what we found online. The entire phone call took less than 10 minutes, exactly what we needed on a stressful day!
Greetings Trevor,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shiera, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Emilio was very knowledgable, professional and showed great empathy in helping my wife and I plan our anniversary weekend. Strong recommendation!
Greetings Mike,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Trying to find a hotel you guys are recommended by a friend of my wife's highly recommended spoke with Eugene, and he was very knowledgeable of what I needed. I just think I need to cut my Days down to bring my price down some.very nice young man that helped me Thank you 🙏🏾
Greetings Ricky,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eugene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called in to make a reservation for arrival date the next day due to a family emergency. I could have gone to …… I won't name site, that gives discounts for last minute reservations. But I chose to call Marriott out of loyalty.
The gal on the phone changed pricing so many times, talking quickly, it was very difficult to keep track. But given the stress I had been under from this emergency ( not your problem, I agree, I went with her numbers.)
At the end, again, the total changed. This time I did question if I heard correctly because I remembered a different number. She proceeded to explain there was a fee added to protect me in the event I needed to cancel and get a refund. AGAIN, I EXPLAINED I was ARRIVING THE NEXT DAY AND WOULD NOT BE CANCELLING. She took the fee off. I felt very manipulated.
Greetings Trish,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit of $220.50 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
I generally hate dealing with customer service! I was completely relieved when my reservation had not gone through and I received an email and he quickly solve the problem for me and even allowed me to deduct the $48 cancellation insurance! Not too many times I'm able to be pleased! Lol
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
She was professional courteous. I have booked before but didn't know I could call to book I'm glad I have the option for both.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Maria Lourdes helped me with making my reservation and she was amazing. She explained everything so I could understand it. And she made sure I was satisfied and I didn't have any questions before we ended the call.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
He answered all of my questions professionally and courteously, and did research to find me the best rate for my stay. Thank you.
Two thumbs up!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Carolina was very patient and helpful in changing my reservation. I had just called, and the other operator told me there was no availability, so I appreciate Carolina going through the different options of what was available, and ultimately changing my reservation.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very helpful, very pleasant, Tina was so professional and without her help I would not have made the reservation. I had serveral experiences with others that hung up on me and made me feel like I didn't even want to come and vacation. But Tina made my experience wonderful. She went above and beyond all my reservations attempts. And Tina was so personable. I enjoyed speaking with her. She is a keeper and I hope I get her the next time I make a reservation!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Karen,
Thank you for your feedback. We are delighted to hear that our team provided exceptional service. We truly appreciate your feedback and look forward to assisting you again soon.
Kind regards,
Toni Jackson