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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,308 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Rachel was very professional and courteous. She is very experienced and efficient at her position. I was extremely impressed by her knowledge of her work
Joshua was so helpful in adding an additional night to my reservation and insuring that we will be able to stay in the same room our entire stay. What a professional. Kind and efficient. What a breath of fresh air.
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Kindly,
Melanie Planelles
Ms Tyler answered all my questions in a professional way. She's surely an asset to your company 👏🏼👏🏼 Thank you so much for helping me.
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Melanie Planelles
Only thing I have to say, I was told I could cancel if I needed before Jan21. I wasnt told I would have to pay for one nite room if I had to cancel. This was on my receipt I received per email. I call the hotel where Im book & ask them about this policy & told them I was not td this or I wouldn't have booked with their hotel. We never know what can happen in our lives. She said I had to give a 24 hour notice; & no I wouldnt be charge a nite rental. So which is it? You will or you wont? I dont like a place who dont have all their ducks in a row! Sincerely, Deborah Mayfield
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Melanie Planelles
My partner and I couldn't believe it. We called the hotel customer service to ask some details about the rooms before we book a six night stay during Mardi Gras and the agent named Jose answered and said to us if you're not ready to book immediately and slammed the phone in our ear, we called back, hoping to speak with him about his inappropriate customer service ethics we got the lovely Danielle. She was helpful lovely and we have now booked our room for six nights during Mardi Gras 2026. Thank goodness you have agent such as this because if left to Jose, you would have zero bookings. I hope you can track him down and retrain him on customer service! He was awful. And also Danielle Isabel deserves a raise. She was wonderful, helpful and we continued with our booking in your hotel.
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Melanie Planelles
Called to get a room for graduation and there were none. However, Ruben asked if he could help me find one. I said yes and he did just that! He also booked it for me! I was very happy for his kindness and help.
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Melanie Planelles
Staff member was very polite, helpful and was careful to ensure information was correct! Lovely experience!
Rate quoted was USD not CAD. Not sure why USD.
Initial email confirmation shied USD rate and converted it to CAD - higher amt than I was expecting.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
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Briana S.
John was OK a bit hard to understand but after getting off the phone with him, I called the Hotel direct and he kept telling me no I could park my car there for the cruise the whole time and they said no you have to make a *******@cruiseterminals.com. He kept telling me no you'll be able to park there thank goodness I had stayed at that hotel before and cruised or I would've been out parking. This does not make me very happy. That's why I gave him a low score. Also, I have not got a email of my confirmation of my hotel stay I only got it on my phone but when I called the hotel, they did tell me I had a reservation so that made me a little bit. Happier again your people need to know that if you were going on a cruise, you need to make a separate reservation for parking.!
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
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Briana S.
My service rep, Cassie, was very helpful. She provided me with options to modify my reservation, and then she handled all of the details for me. One of the best experiences I've had with dealing with hotel lodging.
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Melanie Planelles
Too many issues booking with an outside source so called the hotel direct.
Got info and pricing, Joelle was quite cheerful. And it didn't take long to make reservations. My only issue was the call kept cutting out so I missed what she said and she had to repeat it, and she talked very fast. I have hearing loss so that was kinda hard. Otherwise she was very helpful!
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Susan was very helpful in arranging my reservations for our State Bowling tournament in March. She is very pleasant on the phone.
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Melanie Planelles
Patrick understood exactly what we needed and he delivered. I felt like I was only on the phone with him for a few seconds but he gave us everything we wanted. Polite and respectful.
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Thank you for taking the time to reach out and provide us with valuable feedback!
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Melanie Planelles
Steve helped me find a room at Hampton inn in fernandina beach. Very helpful and really wanted to help me find the best deal. Really appreciate it!
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to book a room for a cruise and she was very helpful, she let me know we could stay parked onsite for our cruise time and a shuttle would get us to and from cruise terminal.
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
She was extremely patient with my eccentric family. I had multiple family members changing their mind, offering pointless information and needed to be repeated to. Through it all Riza was kind, patient and informative. I appreciated her determination to help me get the reservation completed.
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Melanie Planelles
It was a quick efficient exchange! Jose is very knowledgeable and was able to provide me with specific details regarding my reservation! I am looking forward to my stay!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
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Melanie Planelles
Needle to move a stay by 1 day earlier than booked. In a hotel that as it turned out was VERY VERY lightly occupied. Should have been simple. But because I went through this booking site, it was enormously frustrating and took MULTIPLE email contacts. Andre turned out to be very helpful finally. But, I will never book through a third party again.
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
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Briana S.
Jorge was thorough and competent while managing a crashed credit card authorization system. He manually did it over the phone and saved me a big headache.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
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Melanie Planelles
She was very hard to communicate with not fully understanding the goal of the reservation. She gave incorrect information about location of the property.
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Do not put guest with no children next to a room with unsupervised children that are jumping on beds and making lots of noise when the motel is not near capacity noise level was loud till 11 pm
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly.
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.