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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,349 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 7th among Hotels sites.
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The lady was professional and very sweet. She was able to answer my questions. Also helpful
Very patient in explaining my options and ensuring I selected exactly what I wanted. Made me look forward to the stay even more!
Greetings Jim,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The man who got me a reservation at Candlewood in Auburn, AL was very nice & polite. I'd give him a 10.
Greetings Carolyn,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Kerri-Lee helped me make my reservation today. She was very patient and answered all my questions. Very nice, professional and knowledgeable.
Greetings Tara,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part f your travel plans!
Kindly,
Melanie Planelles
Linus gave outstanding service today. He was very polite and he was understandable. He repeated information as necessary. I wish all customer service personnel were as good as he was. Kudos to Linus!
Greetings Phil,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Linus, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It was a delight to do business with you on the phone, which I would much, much prefer than doing anything online with other booking agencies. Staff member was very polite, helpful, patient, and gave me all the information I needed. Keep up the good work.
Greetings Vicki,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The worst care of any company in the travel industry. I would be embarrassed to have this situation to occur in my company. We will stop payment on our end through our credit card company and will never try and use your help again
Greetings Gregory,
I have exciting news to share! I am pleased to inform you that a full refund of $140.83 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at melanie.planelles@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Jeanne was a tremendous help this morning with me securing my reservation. I was having trouble w the website and she explained why and made the reservation over the phone to insure a room would be available. Thank you.
Greetings Marianne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jeanne, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The reservation professional I worked with was extremely knowledgeable and helpful
Greetings Marvin,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Representative was professional & knowledgeable. Only suggestion is to speak more slowly when reading refund criteria.
Greetings Susan,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Fast response. Very pleasant and quite enjoyable. Very knowledgeable and answered alll my questions. The Best.
Hello George,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
We couldn't find a hotel for two nights the gentleman I spoke to was very professional. We called the Quality Inn and he said it was full, but offered to look at other hotels close by for us and found one in just a few minutes and we finalized the transaction. I was on the phone for about 5 to 7 minutes. Excellent service.
Greetings Carol,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jorge was my reservation specialist and booked my travel hotel stays as I drive to Michigan from Boston. He tried to get me the best rates and was very professional. I'm looking forward to staying at La Quinta and thank him for his help and support!
Greetings Jessica,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Such a sweet sweet young lady, very helpful since we weren't familiar with the area.
Hello Patty,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Jennifer was super helpful and knowledgeable. She got me a great rate and I am a happy customer!
Hello Dianne,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. THank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Tiffany helped me quickly. Found me the cheapest room available. It was quick and painless.
Hello Todd,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The rep, Ezequiel, was very pleasant and helpful considering I had to make a last minute reservation for today.
Greetings Nicole,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was calling about my sisters wedding, the associate was very dismissive and unprofessional. Rethinking doing business here
Greetings Jessica,
I'd love to help! Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Second time to stay at this hotel. Jonathan mentioned that, and offered us a restaurant gift card. He made us a reservation, and told us all the details we needed. Very easy due to the payment link by text. We've stayed there before and probably will again!
Greetings Patricia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jonathan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Mike did an excellent job handling my booking. I appreciate his knowledge and help!
Hello Susan,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Toni,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles