HotelPlannerReviews 3,696

I call the hotel to book a room for a conference being held January 30 to February 1. I was lucky to get Joshua on the phone. I received prompt professional service. Far more than what received when trying to book online. Thank you for your service.

Oscar Muriel is a valuable employee. Not only was he courteous and kind. He was very friendly and talked story with me. Deserves a raise

He was professional and helpful…: I had called 5 minutes before and had trouble booking the room. This rep did an amazing job. Thank you

Didn't like the misleading information about cancelation policy. I was only told that cancelations were good to the 25th of December. I was not told that the cancelation fee would be 1 days rental for each room reservation. Since all calls are recorded please verify. Not an upfront conversation.

I appreciate Asia's good service. She double checked the information, and was polite and efficient. She carefully explained the terms.

I called the hotel direct line and got ten reservation hotline. Abigail was very professional and pleasant and had all my information and took care of my reservation in less than 5 min. So much easier than doing it online. I will make my reservation this way every time now

Made a reservation, for the comfort Inn, Fond du Lac Wisconsin. Valerie took the reservation was very pleasant and accommodating appreciated her help.

The room was exceptionally clean and we. Loved the record player/turn table in the room... Thank You for the wonderful service and we definitely will be back again. Would love to have a room on the ground floor 🙂as the stairs are a bit steep for us

Attitude was positive

Knowledge well spoken everything was explained

Yes, I will let my friends and family know about my experience with red roof in thank you so much

Booked a last minute King suite with a whirlpool tub. Got to the Confort Inn and went to the room and the room doesnt have the whirlpool.

I want a full refund due to the mistake on your companies side.

Very responsive; extremely knowledgeable AND VERY PERSONABLE!

As a professional marketer (Marketing PhD) and a retired Full Professor of Marketing at an AACSB university for twenty-seven years, I can say without a doubt that this person should be promoted immediately and given a SUBSTANTIAL raise!

Worst call experience ever. Couldn't understand my email address. I was born and raised speaking English, absolutely no excuse for not understanding me.
After I booked the reservation I got a cancellation notice.

It amazing she help me she was nice a good person to talk to she has the best customer service I ever had 10 out of 10 was great

He spoke very well, he explained everything to me. I asked him a couple of questions. He got he knew what he was doing about. So I recommend him many, many more of these people that you should get. He's very good at what he does. Thank you.

The person I spoke to was very pleasant and patient with me. I found this very difficult to do, it took me a few times to complete, I spoke with several other people, and even booked the room to find out it was canceled this morning and had to start all over again.

Jude was fantastic! I was at work, busy, and needed to book a room for a funeral. He was extremely helpful, very fast and friendly.

She was very good. I can't hear so well and I needed to talk slower. She helped me through the process and was very understanding. Thanks so much Raymond

Needing a room, options, date changes, affordable so everything went smoothly, suggestions to benefit me were offered and information to explain why I had difficulty trying to book online myself.
She was polite, personable, professional.