HotelPlannerReviews 4,743

Reserved a room in the tower side. Confirmed once again received verbal confirmation. All done while driving get to the hotel and informed there are no rooms available on tower side no matter what I paid for. No Way!

The person answered with the name of the hotel I was calling so naturally I thought I was talking to the hotel front desk. I was told I would be given the best rate. It was $371 for the two nights.
When I arrived and told the clerk how shocked I was about the rate, she showed me the total price should have been $245. Which is what the hotel received for the transaction.

I was quite pleased with my experience in acquiring a reservation at the Hampton Inn in Counce, TN. My representative was professional and addressed my needs.

On the road with my son driving late as we can on I-80. Called Hugo for a room close to the highway. He set us up with the perfect room in Les than 5 mins.
5 star service. Can't wait the sleep in those comfy beds!

We were having difficulty understanding each other on the cell phone and he was patient with me and made sure we understood each other

Carlos was great and helpful in booking our stay on the queen mary. However I was requesting a specific room which apparently you can't request a specific room. At over 300. Dollars a night I should be able to, just saying...

Julian did a fantastic job of booking my one nights stay in August at the Anchorage Inn. He was very professional as we spoke it's nice to have employees like that

I need to know that I still have reservation through Hotel Planner... I don't want to loose rooms at Marriott Riverwalk that are scheduled for March 5-8th

Fantastic customer service. The representative was polite, easy to talk to, and provided several helpful hotel options. Made the whole process quick and stress-free.

The operator Joe and jessi would not even listen, as soon as I said I have reservations, they hung up on me.
I had simple basic question ask, twice they hung up

Jolene was very nice to deal with. She repeated all of the info for my reservation to make sure it was correct. Somewhere in the translation, it was lost that I DO NOT want to pay for refund services. I will attempt to fix this at the ComfortInn upon arrival.

Oscar was very kind and very patient with two people who are not computer savvy. We very much appreciated his help after driving for 9 hrs.

Juan Heriberto was very helpful and professional. He inquired about potential factors (AAA, Senior status) for potential discounted rates; something that i was not asked on a prior call. He was efficient and polite.

Having to continue a reservation for my son who was affected by the ice storm in ms. My hotel planner was very nice helped me find what was available and even gave me advice on having my son talk to the front desk and hopefully stay in the same room

I was assisted in finding another hotel when requested rooms were no longer available at another facility. This young lady was very courteous and found me the perfect reservation!

Emmanuel made sure I got the smoking room I needed and that I would be able to check in at a later than usual hour. He was extremely friendly, helpful and had me booked quickly. I was very happy with my experience.

I was assisted by Luis Alberto for an upcoming one night hotel reservation. He was very patient courteous and nice. Than you for your help in booking my upcoming stay at the Comfort Inn and Suites in Tavares, Fl. Your patience and professionalism is much appreciated.

I am very grateful for my customers rep. I hadn't done this newer from of registration before I felt awkward but she made me feel less awkward I don't do well with computers key entering because of my arthritis. She was both Gracious and Kind.

I just Spoke to Cleon who was very informative and helpful with my hotel reservation request. He helped me save a good amount of money; found a hotel just a bit outside my normal preferred distance which is very helpful! Appreciate his help greatly!