HotelPlannerReviews 3,893

Christoper was awesome to deal with and very helpful in completing my reservation fo my two daughters. Let's hope the ferry is not delayed another day.

Thank you, Christopher and Merry Christmas!

Dealing with an experienced assistant beats any automated system. I spent half an hour on your on-line site but it took approx 4 minutes to get exactly what I was looking for. She was great - Thank you! Tammy was her name

Mr. Roberto was incredibly friendly and professional. Lots of great energy in his voice and reassured me that my stay will be wonderful.

James was polite from the beginning of my request. I had made a reservation in the wrong date. He was able to cancel that reservation and make a new one with the right date. He verified all the details to assure this time everything was alright.
Thank you so much!

The customer service/desk person that took my car was very courtesy. I was able to find what I was looking for. She had lots of patience with me. Good service thank you

The woman I talked to was very nice, very easy to talk to very pleasant and did a fantastic job.She was very thorough, very kind. I give her an A+

Excellent! I called to inquire about pet fees at one of the locations and discovered it was a bit pricey. He helped find a great location close to the airport for my nephew's and his cats travel the following day ( no pet fees). Michael provided excellent service and assisted me with my reservation and at a great price. That's again Michael!

Excellent crew including daisy and the other folks i mentioned in the prior review

Odell was very helpful in finding the best Ray possible for my husband's and my stay. We look forward to experiencing Cambria at Whitewater.

I asked when i called is this a third party company as I only book through Marrriott (for points, folio, and rewards purposes). The website is deceptive. The representative send no. Not only that, I found out that the rate was about $100 higher then the Marriott rate itself. I feel ripped off and extorted.

Santiago provided excellent service and was very helpful. He answered all my questions in a very polite manner. Thank you again, Santiago!

Amari did an amazing job finding the last two rooms available. They were exactly what I needed and wanted. She was very kind and patient and at the end thanked me for my reservation and wished me a merry Christmas

I called to make a reservation and got Nestor. He was great. Could answer all my questions. He seemed happy to help and had a great grasp of all the aspects of the issues I was interested in.

I was well pleased with Mr Julia comments about making my reservation for the weekend - He answered all my questions and concerns with respect and courtesy

I was trying to look at hotels that were in my friend and i's price range to go and at the end he tried to have me book the hotel right. Then I needed to talk to her and he got really rude

Sebastian was excellent; he provided me with exceptional customer service. Quickly resolving my issue and setting em up with a new reservation.

Victor is very professional, very respectful, helped me with calm, great attitude and made me feel very comfortable through the process of booking the room. Thank you Victor!

I made reservations (I thought) for 2 rooms at the Houston Marriott West Loop for this Sunday. I finally went through my email and saw a message from Trivalgo which stated, "We regret..." I called the Marriott and the gentleman handling reservations heard my story then quickly took care of reserving my 2 rooms for me with friendliness and expertise.