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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Kim helped me book 3 rooms for me and my sisters, hopefully on the same floor with park view. She was very pleasant and patient as she tried to get me every thing I wanted.
I was booking a room and was going through the process and after I gave her all my info and was verifying with her that my card wasnt going to be charged until our arrival she went ahead and ran my card anyway. Then she was telling me I needed to pay the penalty even though she made the mistake. I am still trying to get this reservation off my card right now.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Teejay spoke clearly and worked to give me the best room possible to meet my needs. Have me tips and advice. Was patient as he answered my queries and concerns. Very helpful
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Called in hopes of staying at Thunder Valley; they were booked for the night I was hoping to stay. However; Ruben Alberto immediately provided additional options & was helpful in finding accommodations within a mile of TV for us. He was super courteous, friendly, and great at his job. As well as efficient and quick in arranging our reservation at La Quinta
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I'm sure I was speaking with a nonhuman since we lost connection and when I called back 10 seconds later it was as if we had never spoken. Also, it had a bizarre way of giving me the confirmation number, and it used exactly the same wording as the previous time. Finally, it strangely got"excited" when finishing asking me for my address information. I don't have confidence that it understood what I asked for when I asked for the special discount available to unit owners.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
After much frustration bordering on anger, I finally spoke with Khervin who patiently fixed my reservation modification request. She was easy to understand and explained the process as it progressed. She deserves a raise!
However, just so your company knows, ( even though Khervin was fantastic), I will always book directly through the hotel from now on. Up until speaking with her, modifying the reservation without penalty had been a nightmare.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Jorge Luis was a wonderful help in locating lodging for my stay May 2-3 in El Paso. I appreciate his patience and his honesty in discussing prices, distance from concert venue, and travel times. I really appreciated his calm manner when it appeared that all hotels were booked.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Dan was very helpful from the get go. I wanted a refundable room since we are traveling from Boston in the wintertime. He explained the costs and terms quickly and clearly.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called in to make areservation for a 1 night stay. I had many questions. I thought it would be easier to speask to someone. Ian answered my call. He was very patient with me going over the price and room types. Ian was familiar with the area and gave me directions along with mentioning the free airport shuttle. I haven't stayed at the hotel yet but my experience over the phone with Ian is a good start.
Thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
My experience was wonderful. She explained and confirmed everything which helped ease my way. Awesome personality and business knowledge.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
On 2/2/26 I spoke with one of your agents about making th subject reservation. She gave me a price of 131.00. After I gave her my credit card she then told me the price of 203.00 that woujd be charged and I then told her I did not want to make the reservation for that price which was 60.00 higher tgan her original quote. She then hung up on me. I called the hotel directly and they told me they could not cancel as you are a third party. I was stuck in Ft Lauderdale in the airport and needed to take the flight to Charlotte and would be missing my connected flight. American Airlines is issuing me hotel voucher. I need to cancel this reservation and a refund to my account issued. The hotel said they would honor the voucher the airlines is going to issue me. Please advise when this is resolved. Your agent I spoke to was very unprofessional to say the least by hanging up on me.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team is currently working on resolving this for you and will be in communication via email. We appreciate your patience and understanding.
Kindly,
Briana S.
I used the wrong card and this young lady put a twist on and added notes. And I got a response from the hotel. She was so helpful
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was getting conflicting availability results when trying to book through some third party companies. I called Ana and she got me squared away. She was super helpful.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Monique did an amazing job helping with my reservation. I'm new at this but with her kindness, patience and knowledge I was able to make my reservation. She is definitely an asset to your company.
Thank you Monique I could not have done it without you.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Josh was extremely polite and professional, yet amiable and personable. He helped me with my reservation promptly, efficiently, and thoroughly. He actually seemed happy to answer any question that came to my mind.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The spokesperson, Phanuel, assured me that I could cancel before 2/19/26, the week of parking could wait until I checked in and that taxes were included and that the hotel was not affiliated with Marriott any longer. NONE of this was true.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that a full refund was released to your form of payment. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Ms. Ashley took the time out to listen to my request before she went on with the hotel speech. She understood my request and assisted me with the reservation that I made.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Thought I was speaking to the hotel. I have been scammed and cannot event reach a live person to dispute this. Very unhappy. Terrible service.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that a full refund was released to your form of payment. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
Catherine is very helpful and friendly. Explaining discounts and double checking accuracy for check in and out. She didn't waste time and was very cheery. I am very thankful for her help.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I talked to Joshua about reserving a room for a one night stay. He was quick with information on what was available to satisfy my needs. He was friendly and talked in a professional manner. He made the encounter quick and easy. I appreciated that he made sure that I received the reservation details by email and text before we finished the process.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.