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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Top notch. I had everything I needed and everything booked within 10 minutes. My wait time online for my agent to work with me was less than one minute.
First time in BR Michigan and the Country Inn. We always travel with our dog. Pet friendly is first.
Jose Manuel was helpful, thorough and very kind
Greetings,
Thank you for your feedback. We're delighted to hear that Jose was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
II needed help booking rooms that needed to be near each other. Victoria was very helpful in making that happen. She was really a pleasure to talk to, and was very friendly and understood the needs that I had.
Greetings,
Thank you for your feedback. We are glad to hear that Victoria was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
Positive experience with reservation agent, Antonio. Clear communication when making reservation for Nov 29th, myself and grandsons. CAA number needs to be noted on reservation. Itinerary email confirmation does not note inclusion of waterpark admission which is a bit scary.
Only comment - Agent unclear about waterpark, hours and whether it can be accessed earlier if pass picked up at desk before check-in as 4:00
Late in the day.
Greetings,
Thank you for your feedback. Please feel free to reach out to me personally at toni.jackson@hotelplanner.com if you have any questions or concerns.
Best regards,
Toni Jackson
We were told the rate would be $138.00 for each room for 3 rooms per night and that we would be charged when we checked in. Then 1 hour later we were charged 3 different rates for the 3 rooms and they set us up as prepaid for the rooms. When we tried to cancel it the same day which is still 3 days before we're would then get charged another cancellation fee. Not what we had in mind because we would not have booked it if the rates were this much higher. And definitely didn't want to pay for it until we arrived so to the fact we were holding the reservation for 2 other people! Terrible experience!
Greetings Jesse,
Thank you for giving us the opportunity to review your concern regarding your reservations.
I am pleased to confirm that refunds have been issued to the credit card used at the time of booking in the amounts of $28.14, $29.87, and $26.62 respectively. Please allow 2–10 business days for the refunds to appear on your account. If you have any additional questions or concerns, you are welcome to contact me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
Alejandro was great. We booked at the wrong hotel and he was able to get a room at the right hotel and very quickly as we were on a time crunch.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Alejandro was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
From the moment i made the call, and thank you for having a human to interact with. Very professional and courteous. Clear and concise. Took my information and made my booking experience easy. Offered discounts related to my life and saved us money as well. Look forward to our stay.
Greetings Darin,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Jose offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Daniel was professional, knowledgeable, got the job done timely and efficiently making sure my reservation was what I wanted and went above providing me a room close to my granddaughter.
Greetings Samanda,
Thank you for sharing your feedback. We're delighted to hear that Daniel was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Muy amable me ayudo a buscarme un buen precio excelente
Saludos Salvador,
Brindar un servicio al cliente excepcional es nuestra prioridad, y nos alegra saber que tuvo una experiencia positiva con nosotros.
Atentamente,
Toni Jackson
I am a Hilton honors member. I tried to call the hotel direct and looked it up on the internet, Your representative answered and acted like she was with the hotel and I made a reservation. Later I figured out that she was a third party operator and quoted me a much higher price than I would have gotten with Hampton Reservations. I called to cancel and was told that my deposit was not refundable. My reservation was not cancelled as I asked and I called again this morning and cancelled. You people are scammers!
Greetings Richard,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your request and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to reach out to me at toni.jackson@hotelplanner.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
The first time I called to book 2 rooms for 2 nights, the person I got wouldn't listen to me and talked over me then hung up on me.
When I called back, Christian did listen to me and worked with me
Greetings,
Thank you for your feedback. We're delighted to hear that Christian was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
The original hotel I requested did not have an available room in my price range. The hotel planner helped me get a room for the right price.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I was very impressed with the customer service provided by this very attentive employee of Comfort Suites…👍 She left me with a very Positive and Inspiring trip to Kentucky…😇 May The LORD OUR GOD continue to Bless her and everything affiliated with Comfort Suite Hotel, Amen.
Greetings Antonio,
Thank you so much for your kind feedback and for choosing HotelPlanner. We’re delighted to know you had a positive experience and hope to assist you again with your future travel plans!
Kind regards,
Toni Jackson
Francisco was helpful and assuring as I had experienced fraud through another site reserving a room. He was patient and kind. I felt his customer service was superior to most.
Greetings Michelle,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Francisco was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Troi went out of his way to help me find a pet friendly room. He was very patient and kind. It was much appreciated. I booked the room for my son and his family.
Greetings Charles,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Troi, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I looked up a hotel on Expedia.com and then looked up, what I believed to be the direct number. It was not! I imagine I dealt with an Expedia affiliate.
The woman rushed me to make a reservation. She quoted an amount higher than what was advertised online, saying they ran out of the lower priced rooms. She cited an amount higher than online. She also led me to believe I was dealing with the hotel directly, which in fact, I was not. Very misleading!
When I booked into the hotel, the direct price would have been $20 USD less, a significant enough difference.
Needless to say, this will be my first and last dealing with Expedia.
Greetings Liz,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at melanie.planelles@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Explained to me that Booking.com rate online does not include taxes and fees, so I went ahead and booked over the phone for same price.
Hello Norris,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Maybelline was so patient and helpful. She waited on me while I had to contact my card company, who took forever and it caused us to lose the room. But she found another so fast. Five star service
Greetings Derek,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Maybelline, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I checked in front desk and charged 50.00 usd double instead one. I spoke with Sandra and will find out, reason to be double instead one.
Greetings Gerardo,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Sandra was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
When I called, we were able to get the room we wanted at a good price. Confirmation and address was repeated to me so I was sure of my travel plan.
Hello Linda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
We always strive to provide the best service and are glad to hear our efforts are being noticed.
Kind regards,
Toni Jackson