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HotelPlannerReviews 3,844

4.5

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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...


hotelplanner.com
Founded in 2003
West Palm Beach, Florida, United States
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HotelPlanner Reviews Summary

HotelPlanner has a rating of 4.5 stars from 3,844 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Booked Reservation GREAT
December 27, 2025

I was well pleased with Mr Julia comments about making my reservation for the weekend - He answered all my questions and concerns with respect and courtesy

Date of experience: December 17, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Georgia
1 review
0 helpful votes
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The guy was really rude
December 27, 2025

I was trying to look at hotels that were in my friend and i's price range to go and at the end he tried to have me book the hotel right. Then I needed to talk to her and he got really rude

Date of experience: December 17, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings Carol,

I'd love to help! Please feel free to reach out to me at reviews@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!

Kindly,
Melanie Planelles

Michigan
1 review
0 helpful votes
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Great Service
December 26, 2025

Sebastian was excellent; he provided me with exceptional customer service. Quickly resolving my issue and setting em up with a new reservation.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Alabama
1 review
0 helpful votes
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I was in need of a hotel with same day check-on. I was checked into a motel from hell. The room was a night mare. I called Wyndham reservation line. The young lady was really helpful. I explained my situation and told her I didn't feel safe at the hotel I was at. The call dropped and she called me right back. We reserved my room at Wingate in Montgomery, AL in minutes. The Wingate is an excellent hotel. Friendly and helpful staff and nice clean rooms.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Massachusetts
1 review
0 helpful votes
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Victor is very professional, very respectful, helped me with calm, great attitude and made me feel very comfortable through the process of booking the room. Thank you Victor!

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Virginia
2 reviews
0 helpful votes
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I made reservations (I thought) for 2 rooms at the Houston Marriott West Loop for this Sunday. I finally went through my email and saw a message from Trivalgo which stated, "We regret..." I called the Marriott and the gentleman handling reservations heard my story then quickly took care of reserving my 2 rooms for me with friendliness and expertise.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Ohio
1 review
0 helpful votes
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Decenttransactiob
December 26, 2025

Interrupted several time while speaking. Was hard to understand Neil. If he interrupted me one more time I was going to hang up. We did get the reservation done but!

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
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The fellow who helped me did not give me one rate and then change it three minutes later. He was honest, helpful, and patient with my questions. He helped us get what we needed for a decent cost.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Pennsylvania
1 review
0 helpful votes
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Rapid Reservationist
December 26, 2025

Michael was excellent in describing the details of my reservation and included adjustments i needed for the reservation. I appreciated his ability to adjust my request in a prompt fashion with all my needs satisfied. Will no doubt use their services in the future, as a result!

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Georgia
1 review
0 helpful votes
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Don't Trust Ricardo
December 26, 2025

I asked Ricardo to confirm the cancellation policy. He told me there would be no charge if canceled by 1/26/2026. When I received the confirmation email, it reads there is a cancelation charge of 1 night if canceled by 1/26/2026. This is the opposite of what he told me.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings Aaron,

Thank you for your patience! I am pleased to inform you that a full refund of $7,548.74 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to us at reviews@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
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Reservation assistance
December 26, 2025

Obtaining a room for 5 nights for my wife to attend an evert. Brett was extremely helpful, knowledgeable and courteous assisting us thru the process. Thank you for the convention room rates.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
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Excellent customer service
December 26, 2025

I called to get help booking our hotel for a large group for Great Wolf Lodge. Miguel was so helpful with the process and helped us find the best deal.

Date of experience: December 16, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Massachusetts
1 review
0 helpful votes
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Sheraton Needham
December 26, 2025

It was a very enjoyable experience. Staff was extremely helpful in every way. The ISB charge port unit in my room did not work properly. Maintenance was on it in minutes and fixed it.

Date of experience: December 12, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Illinois
1 review
0 helpful votes
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Worthless af
December 25, 2025

Mark lied about what the hotel had then I had a confrontation with the clerk and luckily they fixed your worthless employees mistake

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings James,

I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!

Kindly,
Melanie Planelles

Georgia
1 review
0 helpful votes
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Handicap Accessible Reservation
December 25, 2025

I had a wonderful booking experience with Tnesha. She was friendly, prompt, and attentive to questions pertaining to my handicap accessible reservation.

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Florida
1 review
0 helpful votes
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Thank you, Manuela!
December 25, 2025

I really appreciated how Manuela worked hard on my behalf to get me a great deal at just the hotel I wanted. I've had very good experiences with your service!
Thanks much!

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Georgia
1 review
0 helpful votes
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Call disconnected
December 25, 2025

All questions not answered before disconnected. I called back to speak with a representative and I explained that I was booking online and it looks like the website is their direct site is about $20 cheaper than what he was quoting me. He said that the site is over booking people and it's not their website so I asked him which website is the third-party site that he is speaking of. He told me to look at the bottom of my phone to see and I explained to him I was on the survey so I can't see where I was right now. I explained I am on Hotel planner doing the survey that they sent me. He said that is the third-party site that I am on, but I explained I am taking survey so I'm not able to see where I was getting the pricing from for him to allow me a moment to go back to the previous page.He hung up the phone. I will be staying at Hilton or somewhere else. This person should definitely not be working in hospitality.

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!

Kindly,
Melanie Planelles

Alabama
1 review
0 helpful votes
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Excellence
December 25, 2025

The service I received from Ben was spectacular. He was kind, efficient, polite, and friendly. It's nice to know that Customer Service still lives. He was a prime example of what every interaction should be like when you deal with a hotel reservation thank you Ben.

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Canada
1 review
0 helpful votes
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Booking a room last minute
December 25, 2025

I had a phenomenal experience. I called last minute for a reservation and the hotel I was interested in was fully booked. She got me into another hotel while I was in a store parking lot. I wish all my phone support requests were as fruitful and simple as this call was

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles

Maryland
1 review
0 helpful votes
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Easy booking!
December 25, 2025

Mr Julio Antonio was very helpful. Last year I used a booking website with a private company and my reservation confirmation was confusing. Calling directly Mr Julio Anthony helped me pick my room and offered a discount. He was very reassuring and friendly.

Date of experience: December 15, 2025
Hotel P. — HotelPlanner Rep
2 weeks ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie Planelles