On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
We monitor reviews for authenticity
I called a Hilton phone number to book a reservation at the Hampton Inn and Suites in west Amarillo for this evening, specifically making sure it was the one we stayed at 2 weeks ago and mentioning a favorite restaurant close by. He said no problem he had our record and knew the restaurant. When we arrived to check in there was no reservation for us but the desk person there was able to determine that our reservation was at a new Hilton property called Spark about 2 miles along I-40. About an hour later we were able to locate the Spark and checked in. No confirmation message had been received; only this request for an evaluation of the service. Disappointed indeed!
Rizza did an amazing job and was very efficient and nice. She verified all my information several times which made me feel very confident and comfortable. Thank you!
Scam. Completely fraudulent booking service. Booked a hotel reservation through them. Ended up having to travel on business. But I purchased refund protection, and provided the proof they required to receive a refund before the date of the reservation (the paid receipt for a flight, as THEY asked for). They denied my request. I filed a complaint with the BBB. They then just blamed
The HOTEL and said THE HOTEL refused to provide a refund. I paid for refund protection with HotelPlanner, not the hotel. Do not book through this company.
Greetings Brett,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to reviews@hotelplanner.com.
Kind regards,
Hotel Planner
I have a last minute notification about the hotel for the AZ Special Olympics Golf tournament so I'm happy I was able to get a room for myself and partner.
Greetings,
Thank you so much for your feedback and for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
My experience booking a room at the Hilton was a breeze. My customer service agent was friendly, fief, efficient, and knowledgeable, and worked very well with me
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
David was able to help me find a room that works for myself and daughter for an upcoming tournament. He was personable and professional in making sure accommodations were available that met our needs!
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that David was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Many thanks for the excellent communication, information and speed. Also must say such a polite. Professional and friendly young man
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called to inquire about the parking policy while I was away. Oscar was extremely helpful and walked me through the entire reservation..
Greetings,
Thank you for your feedback. We're delighted to hear that Oscar was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Blossom Pearl, my customer service representative, was able to take me from a place of heightened anxiety—especially after two previous representatives disconnected from our conversation—and genuinely help me. Even though the other agents told me the same thing about my request, it was Blossom's professional tone and calming presence that made all the difference.
You can't teach that kind of natural ability. No textbook or training material can create it.
I'm incredibly fortunate that Blossom was the one who took my call.
Happy Holidays,
Rcv
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Blossom was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I was trying to book a room for the night since I plan to stay overnight after a 6-hour Drive to bring my son back to college at SUNY Plattsburgh. The representative I spoke with was super nice, professional and very helpful. He knew immediately all the information that I had questions on in regards to the facility, hours and the rate of the room. The experience was fantastic and I would recommend others to book a room with Pedro Antonio themselves.
Greetings,
Thank you for your kind words and support. We’re delighted to hear that Pedro provided you with excellent service and helped make your experience a great one. We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Toni Jackson
Jacob did a phenomenal job in helping me book my reservation after I was inadvertently hung up by one agent and did not receive a callback and then another agent was not proficient with knowledge of booking, Jacob saved the day.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Jacob was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Jelyn was very helpful and compassionate about the original room we booked not being suitable and quickly and efficiently getting us a room booked at a new place and a full refund on our original booking. Very awesome customer service! 👌
Greetings,
Thank you for your feedback. We're delighted to hear that Jelyn was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Julio took our reservation in a professional way answering all our questions and even providing options he thought we would like.
5 stars!
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Leonardo helpful and very knowledgeable. He explained everything in detail. I appreciate his kindness and professional service. Thank you
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Leonardo was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I booked 2 rooms for 3 nights to get away and relax. I called the reservation line and spoke with Lydia. She was friendly and efficient. I came and checked in and everything went smoothly. I recommend for sure.
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
My flight was late so I missed the connection. I had to stay the night in Chicago to catch the next available flight the next morning.
I called the reservation number and was quickly able to make the reservation and receive the information for the free shuttle. I was so relieved to not be spending the night at the hotel.
Greetings,
Thank you for taking the time to share your valuable feedback. We hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Needed a room, gave the party planners name, but I got a room with no discount rate. They told me rooms were 100 dollars. For RSVP family which I am. I don't know if I have a room. Or not
Greetings Myrtle,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund has been issued to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
I would never even given 1 star but I had to In order to submit review!
First thing after spelling out our email 3 TIMES he still did not get it right and I received a text saying please correct your error! But then I arrived at the hotel which had NO information about us other than prepaid reservation: like I requested bottom floor because we had a dog. Nothing was said to me about the charge for dog($100.) or that parking for staying at the hotel was $10 a night. Plus I pre paid $148 for a room that was suppose to (as advertised) $106! So NO I AM NOT Happy with my experience AT ALL! If you want to hire people who work remotely then they should trained properly and not just left to their own devices and readily Steal money from someone by OVER CHARGING and then never do anything else about the reservation that needed to be done! Absolutely disgusting! I plan on getting to the bottom of all of this on my return home. It is plainly and simply NOT Acceptable!
Greetings Patrick,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been issued to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to reviews@hotelplanner.com.
Kind regards,
Toni Jackson
When ask about using my rewards points from IHG you specify told me when I asked that they could charge my points instead of using my credit card. Also I was to get 1 room as double beds and the other as a single bed. That did not happen either……
Greetings Desmond,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your concern and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to reach out to me at toni.jackson@hotelplanner.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
Mr. Bernardo was so patient. Takes me awhile to do things on my phone and at no time did he hurry me. Got right to the point. Courteous. I wish all customer service operators was a efficient.
Greetings,
Thank you for your feedback and for allowing us to assist with your travel plans. We appreciate your trust and look forward to serving you again.
Best regards,
Toni Jackson
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
We'd love to further assist you! Please feel free to escalate it to reviews@reservations.com with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson