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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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What could possibly go wrong if you make a reservation using AI and a live person at-the-same-time? EVERYTHING! What a disaster! I had to continually repeat myself. I kept getting live responses mingled with recorded so nothing made sense. The recorded voice kept repeating phrases that were irrelevant to our conversation. The process took at least three times longer than it should have. Please tell me this isn't the new normal!
I tried making a reservation with both the Hotel Indigo & Hilton near by but both were closed to reservations. I had a specific reservation with Amenities that were most important like room service, restaurant, pool, hot tub, bar, etc. I decided to call the number provided for reservation at Hotel indigo I thought but Cedrick answered & I explained my situation & he went right to work. I gave him my amenities request & area I would like to stay. He found the perfect reservation for me at the Marriott North Portland. It has all the amenities I requested & I purchased refund protection because I had just been released from the Legacy Salmon Creek Hospital. I wanted to rest & recoup for 6 days without cooking & cleaning. I just wanted room service, pool & hot tub. A bar for night drinks to relax and fall asleep. He found everything. What a gentleman & amazing help he was to me. It was welll worth the phone calll & I would have given him a nice tip if possible. 6Stars was my impression. Thank you Cedrick!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I paid for 2 nights at the Scottish Inn & suites in Tomball Tx it was 170.00$. After getting there the manager came knocking on the door and said that I owed 40.00$
More…. Because I had a down stairs room and 2 beds… that's what they gave me when I checked in… I am very upset about this!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Just excellent! Edgar did a terrific job! He was so patient and understanding with me, with regard to my incredible predicament: I had to evacuate my apartment due to a SWAT STANDOFF INVOLING MY NEIGHBOR UPSTAIRS IN APT 21, LASTING 4+ HOURS. EDGAR GETS AN A+. MANY, MANY THANKS, EDGAR!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
This agent was pleasant and thorough. She was able to help me find another lodging when the first was sold out. The charges made on my card for the first venue were properly credited back to my card, as well. I'm very glad she was the agent who answered my call!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was nervous having never been to OK before. Mira put me at ease and answered all of my questions. Everything was explained and thoroughly understood. Thank you again.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Sarah did a great job. She was professional and patient as I tried to input my reservation information. I appreciated her friendly tone. Thank you!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The representative I spoke with was professional, pleasant, and was able to book my room with no delays or issues or concerns. I was very pleased with how she assisted me.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ben was kind and very quick to make my booking. He was articulate and very knowledgeable, and arranged for my room in short order. I consider his support as excellent. Best service I've ever received for this kind of phone service. Best regards!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Hugo helped me make reservations for both our room and the couple we will be staying with. I don't travel, so he was very nice and helped me with all my questions, and helped walk me through the whole process.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Victor took my request for a reservation for HIE at KC. He was friendly, knowledgeable, and efficient, getting me the best price possible. It was quick and stress-free.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very friendly and professional staff. He answered all of my questions and was very knowledgeable about other hotels in the area.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Gabriela took care of our reservation, along with a cancellation of "cancellation" we did not order.
Thank you Gabriela,
Shirley Rau
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Jorge took great care of me. He was able to book the rooms I needed when I was unable to do so, and his assistance was very much appreciated!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Marjorie did a super job getting my hotel reservation for Little America. She took the time to make sure all the details were right, made sure I got the appropriate discount. And made sure I got my reservation confirmation. She's a great employee.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Marjorie was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
My customer service agent, "James," stated that the reservation was able to be canceled for free until the day before arrival. When I received my confirmation, i have been secretly charged for enrollment protection at over a hundred dollars.And the details said I needed to pay a knight's fee plus a recovery fee.And taxes that amounted to forty two percent of the bill. This is a scam organization and I contacted my credit card company with the information.
Greetings Vicki,
Thank you for giving us the opportunity to review this for you. We are pleased to inform you that a refund of $102.18 has been issued to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to reviews@hotelplanner.com.
Kind regards,
Toni Jackson
Michelle couldn't have been more helpful or friendly! And patient and went above and beyond to help me book my stay! Made my day! Thank you again!
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Michelle was helpful and professional in assisting you. We look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
I made a reservation and Emilio made the process super easy. He explained everything perfectly and was very nice. I wish everyone I dealt with over the phone was like him. He rocks!
Greetings,
Thank you for your feedback. We're delighted to hear that Emilio was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Your guy in the phone led me to believe he was with Holiday Inn express. I asked him specifically if he was with Holiday inn and he led me to believe that he was. Beyond that I was sold a king room and when I got to the hotel, they told me it was in either or. The rate you sold me is a bunch of bull$#*! you guys masquerade as the local entity with the phone number, which is what I called and then just lie to get the business. You're not a company of integrity you're a brutal vipers. $#*! you.
Greetings Jason,
We were able to locate your reservation and would be happy to assist. We are currently reviewing your request and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to escalate it to reviews@hotelplanner.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
When i was charged $177. For this room, I explicitly asked if the cost covered the pet fee. I was told yes. The room was explained as a remaining pet friendly room. I arrive today and I am charged an additional $25.00 pet fee. They explained that Expedia tells them to charge me $106 for the room and the $71.00 extra is for their company fee and does not include the pet fee. The way I see it, Expedia now owes me a refund for $25.00. I will tell all my many friends that travel to avoid Expedia for the deceptive pricing from this company. This one overnight stay now cost me $202. I don't mind paying the pet fee, but I do mind being told something deceptively wrong in response to my question! A large cost for a one night stay in Payson. Its not the hotels fault... its Expedia's pricing practice. Should have gone with Booking.Com my first choice.
Greetings Michael,
We were able to locate your reservation and would be happy to assist. We are currently reviewing your request and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to escalate it to reviews@hotelplanner.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles