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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Spoke with Lisa. She was very pleasant and helpful and answered all my questions giving me great tips and details. You should give her a raise! 😊
I phoned a British Columbia number to book a hotel in Nanaimo BC. The Buccaneer Inn website clearly shows Canadian dollars. I was told the total was $1,451.43. As soon as I got my confirmation I received a credit card charge for $2,051.16. I was not told I was paying in American dollars - and should not have been as I was booking a Canadia Hotel in Canada through a Canadianphone number. This has been a terrible experience for me. I am now trying to get the difference in money credited to my card. Very very poor service.
Greetings Joan,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been processed back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
Nice staff. Representative was very accommodating setting up reservation on phone and on arrival. Pretty lobby. Breakfast was nice, but my husband wasn't able to come down and signs said I couldn't bring any food back up to room so he missed out. Got room above 1st floor as requested, however, room was only 'ok'. Had several pieces of older, mismatched furniture with major scratches and 'dings'. Not what I'd expect from a hotel like this. Bed was comfortable. Also, when we came back from going out in the evening and turned on light, I saw a bug that was either a beetle or roach by the microwave. When I turned back from looking for something to hit it with, it was gone so I couldn't identify it. So it was unsettling and I kept my suitcases closed. Not sure I would return.
Greetings Mary,
Thank you for taking the time to share your valuable feedback. Please feel free to reach out to me personally at toni.jackson@hotelplanner.com if you have any questions or concerns. It would be helpful if you could attach the itinerary number beginning in H for your reservation in the email. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
Joeleen is a wonderful hotel planner. She was so friendly, knowledgeable and patient. She deserves 10 stars. Thank you, Nancy
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I had to call since I was not able to book online due to a glitch that kept changing the date. The agent had the same issue at first. But she was able to get it done.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I am not very knowledgeable of telephone n computer work. Had to add an additional day to my reservation and took Klynyl some considerable time to help me complete my order especially when adding my credit card info. Took several tries before I can finally do it
Greetings Blanca,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called a Canadian hotel number…. It goes to the Philippines! Was charged US funds …… plus an insurance for cancellation…. Which I did not ask for/ nor was I made aware of it! Absolutely dirty way to do business!
Greetings Henry,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
On-line booking failed, your regular reservation fix by Ms. Loretta failed and sent me into a circle of frustration. Eugene explained the issue and got me registered, all while being friendly and professional. A real credit to your company!
Greetings Patrick,
Thank you for your feedback. We are delighted to hear that Eugene provided exceptional service. We truly appreciate your feedback and look forward to assisting you again soon.
Best regards,
Toni Jackson
We had to book last minute, when my first choice was booked he found us a motel similar in price and close to where the original place. Very patient with an old person that is not tech savvy
Greetings Kathy,
Thank you so much for sharing your experience. We're delighted our agent was able to assist you promptly and make the booking process easy and comfortable. We truly appreciate your kind words and look forward to serving you again soon.
Best regards,
Toni Jackson
Jenny was helpful, expedient and explained the details of this particular reservation clearly. What she indicated would follow to confirm via email and text us exactly what occurred. We appreciated her capacity to execute the process. Thank you.
Greetings Joni,
Thank you for your feedback. We're delighted to hear that Jenny was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I was booking a room. The man told me to hury up. When I was trying to drive down the road and get my credit card out. We booked the room, for him to then tell me after he said he had one, that it was already taken. That we would have to settle for two queens and no bath tub. I explained to him prior to all of this my wife suffers from leg cramps due to radiation kemo therapy and needed a king with a tub. I had to cancel the intire reservation and went to another hotel. He was a horrible reservation clerk.
Greetings Irma,
I’d be glad to assist! Feel free to contact me at toni.jackson@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
The representative I spoke with, was very professional, kind and extremely patient, as I was dealing with and relaying the information to my elderly parents. I very much appreciated that.
Hello Diane,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Rep did not provide POSTED DISCOUNT! When we CAUGHT HIS ERROR, we had to spend hours calling, explaining and finally checking to see if the corrections appeared on our credit card. We received the 15% POSTED discount plus a credit for your reps mistake.
Greetings P D,
I come bearing happy news! I am pleased to inform you that a refund of $200.00 has been issued back onto the card used to purchase your reservation. If you have any further questions or concerns, feel free to reach out to me personally at melanie.planelles@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Miguel patiently and thoroughly answered all my questions about the property and rooms and provided helpful guidance on booking.
Greetings Megan,
Thank you for your feedback. We are delighted to hear that Miguel provided exceptional service. We truly appreciate your feedback and look forward to assisting you again soon.
Best regards,
Toni Jackson
Had a very frustrating time trying to book a hotel on my own on your website being that I'm a senior. Your website kept jumping to different dates and then I entered my credit card and nothing happened. Joyce told me that it was because the rooms were not available.
Greetings Susan,
Thank you for your feedback! We're thrilled to hear that Joyce was helpful and professional in assisting you. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
The man on the other side of the call had a gentle voice and tone, he was patient, informative, and helpful in every inquiry I had.
Greetings,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We hope you keep us in mind for your future travel needs.
Kind regards,
Toni Jackson
Wow, I spoke with Neal about booking a hotel room in Asheville, NC next May. The hotel did not have a room with a walk-in shower, which was a necessity for us. So, he checked with nearby hotels and found a room across the street! So thankful!
Greetings Robert,
Thank you for your feedback! We're thrilled to hear that Neal was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
Was very anxious to get handicap rm for my sister, her husband, & small dog. Dates were over a holiday & there was an event at hotel. Ricardo was very patient, repeating info as asked & answering my many questions. He got me exactly what I needed, & was kind & pleasant throughout the call, ensuring I received everything I needed.
Greetings Lynne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ricardo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I just got hung up on because I asked if I could be connected to the front desk for a question. If I could give zero stars, I would have opted to do that
Greetings Ann,
I'd love to help! If you have any questions or concerns, please feel free to reach out to me personally at toni.jackson@hotelplanner.com. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
Jorge was excellent- thorough and helped me locate a room for the night in Conroe. Effective communication, efficient, kind and got me a deal I needed for safety and convenient to my needs.
Greetings Lynn,
Thank you for your kind words. We're delighted to hear that Jorge was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Kaye,
Thank you for your feedback. We're delighted to hear that Lisa was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson