HotelPlannerReviews 3,844

I was well pleased with Mr Julia comments about making my reservation for the weekend - He answered all my questions and concerns with respect and courtesy

I was trying to look at hotels that were in my friend and i's price range to go and at the end he tried to have me book the hotel right. Then I needed to talk to her and he got really rude

Sebastian was excellent; he provided me with exceptional customer service. Quickly resolving my issue and setting em up with a new reservation.

Victor is very professional, very respectful, helped me with calm, great attitude and made me feel very comfortable through the process of booking the room. Thank you Victor!

I made reservations (I thought) for 2 rooms at the Houston Marriott West Loop for this Sunday. I finally went through my email and saw a message from Trivalgo which stated, "We regret..." I called the Marriott and the gentleman handling reservations heard my story then quickly took care of reserving my 2 rooms for me with friendliness and expertise.

Interrupted several time while speaking. Was hard to understand Neil. If he interrupted me one more time I was going to hang up. We did get the reservation done but!

The fellow who helped me did not give me one rate and then change it three minutes later. He was honest, helpful, and patient with my questions. He helped us get what we needed for a decent cost.

Michael was excellent in describing the details of my reservation and included adjustments i needed for the reservation. I appreciated his ability to adjust my request in a prompt fashion with all my needs satisfied. Will no doubt use their services in the future, as a result!

I asked Ricardo to confirm the cancellation policy. He told me there would be no charge if canceled by 1/26/2026. When I received the confirmation email, it reads there is a cancelation charge of 1 night if canceled by 1/26/2026. This is the opposite of what he told me.

Obtaining a room for 5 nights for my wife to attend an evert. Brett was extremely helpful, knowledgeable and courteous assisting us thru the process. Thank you for the convention room rates.

I called to get help booking our hotel for a large group for Great Wolf Lodge. Miguel was so helpful with the process and helped us find the best deal.

It was a very enjoyable experience. Staff was extremely helpful in every way. The ISB charge port unit in my room did not work properly. Maintenance was on it in minutes and fixed it.

Mark lied about what the hotel had then I had a confrontation with the clerk and luckily they fixed your worthless employees mistake

I had a wonderful booking experience with Tnesha. She was friendly, prompt, and attentive to questions pertaining to my handicap accessible reservation.

I really appreciated how Manuela worked hard on my behalf to get me a great deal at just the hotel I wanted. I've had very good experiences with your service!
Thanks much!

The service I received from Ben was spectacular. He was kind, efficient, polite, and friendly. It's nice to know that Customer Service still lives. He was a prime example of what every interaction should be like when you deal with a hotel reservation thank you Ben.

I had a phenomenal experience. I called last minute for a reservation and the hotel I was interested in was fully booked. She got me into another hotel while I was in a store parking lot. I wish all my phone support requests were as fruitful and simple as this call was

Mr Julio Antonio was very helpful. Last year I used a booking website with a private company and my reservation confirmation was confusing. Calling directly Mr Julio Anthony helped me pick my room and offered a discount. He was very reassuring and friendly.