On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,890 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
We monitor reviews for authenticity
Great!, helpful, friendly, try's to work with you and help, patience, make me feel good and not dumb, answer my questions and help me out.
Didn't appreciate the fact that your a 3rd party! Feel like I got tricked. Don't know why the number took me to you and you lied to me and said their system was down! Not true as I spoke to the hotel about what had happened. BTW you obviously work from home as all I could hear was dogs barking in the background. Also I get a special rate for my business that is now void since you tricked me into using you. The hotel assistant told me it has happened to other people who have unfortunately gone through your little trick. I hope this review will help other people not make the same mistake I did. Shame on you!
Greetings Tanner,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
Knew his stuff. Booked me the room I couldn't find anywhere online on a busy weekend. He was efficient and kind and I appreciate him!
Greetings Danielle,
Thank you for your feedback! We're thrilled to hear that Neal was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
He took the time to help me find another room at another hotel since the one we normally use was full due to a reunion this weekend.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Ryan was very good at helping me with the reservations for my hotel stay. His language was clear, he repeated every thing and made sure I knew the dates and price for my stay. Great job!
Greetings Pamela,
Thank you for your feedback. We're delighted to hear that Ryan was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
It was such a frustrating half hour… Who knows what's going on in Kansas City but I was trying to book a hotel for a Sunday through Tuesday… Adrianne spent the time looking through several hotels with me and finally after trying three different hotels got me into a good option thank you for your perseverance and Your positive outlook.
Greetings Jean,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Adrianne, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
After a terrible experience with a different person who told me a) my hotel was sold out and b) there was nothing in the area that allowed a dog, I luckily got Lauren on the phone. Lauren helped me book me hotel room (not sold out) told me what I would need to do to extend my stay, if needed. 5 star service!
Greetings Kate,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Nadia. Unfortunately when it came to taking the cancellation option she said that if I cancel prior to the week off stay due to weather I would not get charge. When the agreement came in it did not say that. I immediately called with in the Hr. Unfortunately I will loose out on a full day charge if I cancel due to bad weather
Greetings Liz,
Please be advised that your reservation cancellation policy is Each room in this reservation is refundable with a penalty: Bookings cancelled before 11/22/2025 6:00 PM (Local hotel time) are subject to a fee of 1 night's room and tax per room. There is no refund for no-shows, early checkouts, or cancellations after 11/22/2025, 6:00 PM (Local hotel time).
If you wish to proceed with the cancellation, kindly let us know so we can coordinate with the hotel to update your reservation.
Please note that any refund will depend on the hotel’s discretion and is not guaranteed.
Kindly,
Melanie Planelles
melanie.planelles@hotelplanner.com
My hotel planner Jose was beyond knowledgeable and extremely patient with me and getting me organized and completely planned. He is definitely an asset to your organization.
Greetings,
Thank you for your feedback! We're thrilled to hear that Jose was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
The representative did a good job. He found me the room I wanted and was very patient with me as I was driving and using hands-free while on the phone. This individual actually provided good customer service.
Greetings Zed,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called in to make reservations for three rooms and the wonderful woman I spoke with was Ocean. She went through all the info regarding each room in clear and specific details and explained what each charge was for. She is a true delight and asset to your company. She deserves the best recognition you can offer her. I would recommend your company to others based on her service alone!
Greetings Michelle,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ocean, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Emilio was a perfect reservation clerk. He was very helpful, courteous and personable. Got the room we wanted for 2 different dates. All reservation clerks could learn something from Emilio.
Greetings Charles,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emilio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Being a Sr Manager for a publicly traded Co, I am picky. Hugo very patiently addressed snd found exactly what I wanted and within my target budget. Accessibility details, room, parking well explained- Hugo needs lunch!
Greetings,
Thank you for your feedback! We're thrilled to hear that Hugo was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do, and it's always rewarding to hear when our team members make a positive impact. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
Armando was a considerate understanding elderly on a phone with lots of patients. He was so professional on handling questions with easy to understand answers. This young man needs to be promoted to a trainer in your customer service division. His classes should to customer training skills! Thank you! Wayne Jensen
Greetings Wayne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Armando, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Online reservation didn't went through, call to the San Antonio hotel ph number and the person that get the call gave us the information and confirm breakfast was included. Now at the hotel they said they didn't process the reservation and it was a call center so we need to pay the breakfast because this hotel frint deskdidn't process the reservation and the was probably the call center did the reservation and lie to us so they won't let us ger breakfast if we don't pay additional, that is the worse response and service ever!
Greetings Alfonso,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review.
Kind regards,
Toni Jackson
Lenin definitely have the right attitude and demeanor for the hospitality field. He was very knowledgeable, understanding when I messed up giving my information. I felt appreciated with doing business with me. The red roof will be my place to stay. Thanks Lenin for being a good person.
Greetings James,
Thank you for your feedback. We're delighted to hear that Lenin was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
Toni Jackson
I called in to book a room, because, I am not at all good with the use of a computer. Joyce, was very knowledgeable and in fact went above and beyond to find me a room. She listened to all my questions and needs and she took the time to find the answers, if she didn't already know them. I am very happy with, her service, she also accommodated my disability. I am hearing impaired and she spoke up and spoke slow, so I could better understand her. Thank you, Joyce. Bye, now.
Hello Marths,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Representative Patrick has been a pleasure to work with. Although we had to end up cancelling our reservations due to needing pet- friendly accommodations, not knowing beforehand, his assistance was absolutely professional, friendly, & courteous. I would give him a raise & suggest anyone talk & book with him. Thank you Patrick for all your help!
Greetings Jo,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Patrick, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Gabriel was friendly and courteous. However a huge mistake made as I got charged for a room on a date i never made. Hotel and support working on refunding $450.
Greetings,
Thank you for your feedback. We're delighted to hear that Gabriel was helpful and professional in assisting you, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called to make a reservation at the express Inn and suites in Clovis. Diego told me there were no rooms at all available. I checked on my own and there were many rooms available!
Greetings Sally,
Thank you for taking the time to reach out and provide us with valuable feedback. Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with any further questions or concerns!
Kindly,
Melanie Planelles
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to provide us with your feedback. We’re always happy to hear that our customers are satisfied! We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson