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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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RJ, answered all my questions and explained in detail all about the reservation and amenities of hotel, also how far downtown was. He was very professional and courteous.
Agent was very misleading. I assumed he was with Grove Park Inn instead of Expedia. Did not explain cancellation policy that was highly unusual. I told him I might need to cancel if I couldn't get spa reservations for that date, which turned out to be the case. Looks like I am out $2000 because cancellation policy requires documentation of illness, weather, etc to cancel.
Hello Linda,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request! If you have any immediate questions or concerns, please feel free to contact us at reviews@hotelplanner.com.
Kindly,
Melanie Planelles
I told the representative who pretended to be a Marriot employee that I did not want a nonrefundable reservation twice and she ignored it and went ahead and gave me a nonrefundable reservation. Then it took an hour of my time to try and cancel the reservation and receive a refund and I still don't know the outcome.
Greetings,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $216.16 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to reviews@hotelplanner.com.
Kind regards,
Toni Jackson
When I booked I said I wanted early check in from 12-1 pm he never told me it wasn't allowed and i mget there to find out… Totally messed up my schedule
Greetings Charles,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your concern and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to escalate it to reviews@reservations.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
Very polite and knowledgeable. Helpful navigator throughout the process since I don't do this often. Felt completely satisfied when finished.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that our team was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Spoke to Noe about my reservation and she was extremely helpful! Polite, respectful, and highly professional!
Top notch customer assistance!
Greetings,
Thank you for sharing your experience. We're delighted to hear that Noe provided you with helpful, professional, and exceptional service. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Best regards,
Toni Jackson
The gentleman Frank that I dealt with gave me outstanding customer service. It took me three times with being hung up on once to get somebody that really truly gave me excellent customer service.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Frank was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Joyce did amazing. I had a 2 day meeting and the hotel was booked and she found a room at a different hotel extremely close and made sure I knew all the details about the hotel and how close it was. Just amazing service
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Joyce was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
He was very pleasant and so kind.He made some great suggestions. He is indeed the kind of person you need to take you reservation and enjoy yourself while your doing that. I was blessed to have him.
Greetings,
Thank you for your feedback. We're delighted to hear that Daniel was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called a Hilton phone number to book a reservation at the Hampton Inn and Suites in west Amarillo for this evening, specifically making sure it was the one we stayed at 2 weeks ago and mentioning a favorite restaurant close by. He said no problem he had our record and knew the restaurant. When we arrived to check in there was no reservation for us but the desk person there was able to determine that our reservation was at a new Hilton property called Spark about 2 miles along I-40. About an hour later we were able to locate the Spark and checked in. No confirmation message had been received; only this request for an evaluation of the service. Disappointed indeed!
Greetings,
We'd love to further assist you! Please feel free to escalate it to reviews@reservations.com with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Rizza did an amazing job and was very efficient and nice. She verified all my information several times which made me feel very confident and comfortable. Thank you!
Scam. Completely fraudulent booking service. Booked a hotel reservation through them. Ended up having to travel on business. But I purchased refund protection, and provided the proof they required to receive a refund before the date of the reservation (the paid receipt for a flight, as THEY asked for). They denied my request. I filed a complaint with the BBB. They then just blamed
The HOTEL and said THE HOTEL refused to provide a refund. I paid for refund protection with HotelPlanner, not the hotel. Do not book through this company.
Greetings Brett,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to reviews@hotelplanner.com.
Kind regards,
Hotel Planner
I have a last minute notification about the hotel for the AZ Special Olympics Golf tournament so I'm happy I was able to get a room for myself and partner.
Greetings,
Thank you so much for your feedback and for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
My experience booking a room at the Hilton was a breeze. My customer service agent was friendly, fief, efficient, and knowledgeable, and worked very well with me
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
David was able to help me find a room that works for myself and daughter for an upcoming tournament. He was personable and professional in making sure accommodations were available that met our needs!
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that David was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Many thanks for the excellent communication, information and speed. Also must say such a polite. Professional and friendly young man
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called to inquire about the parking policy while I was away. Oscar was extremely helpful and walked me through the entire reservation..
Greetings,
Thank you for your feedback. We're delighted to hear that Oscar was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Blossom Pearl, my customer service representative, was able to take me from a place of heightened anxiety—especially after two previous representatives disconnected from our conversation—and genuinely help me. Even though the other agents told me the same thing about my request, it was Blossom's professional tone and calming presence that made all the difference.
You can't teach that kind of natural ability. No textbook or training material can create it.
I'm incredibly fortunate that Blossom was the one who took my call.
Happy Holidays,
Rcv
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Blossom was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I was trying to book a room for the night since I plan to stay overnight after a 6-hour Drive to bring my son back to college at SUNY Plattsburgh. The representative I spoke with was super nice, professional and very helpful. He knew immediately all the information that I had questions on in regards to the facility, hours and the rate of the room. The experience was fantastic and I would recommend others to book a room with Pedro Antonio themselves.
Greetings,
Thank you for your kind words and support. We’re delighted to hear that Pedro provided you with excellent service and helped make your experience a great one. We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Toni Jackson
Jacob did a phenomenal job in helping me book my reservation after I was inadvertently hung up by one agent and did not receive a callback and then another agent was not proficient with knowledge of booking, Jacob saved the day.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Jacob was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles