HotelPlanner

I could not be more pleased with the agent that helped me very informative. And went out of his way to make sure that I was happy.

Diego was great & very helpful with my booking. He answered all my questions and made sure I got a room even late on a Friday night.

My reservation was made quickly and easily with Hotel Planner. All my questions were answered. Would definitely use again!

We spoke to Humberto. Really nice guy with a great attitude and sense of humor. Very helpful and efficient.

Hotel booking experience with front desk Lindsey was outstanding! Great customer service! Looking forward to staying at the hotel!

Julio was very polite and efficient. Nice to work with and hope my next experience is as smooth. Thank you!

Calling the corporate office. The customer service has been horrible. I have been hung up on three time. Trying to get my confirmation number but guess what I can't get it with out having it. This place is absolutely ridiculous. Having to google the corporate number to have someone actually help. Seriously train your staff more.

I really appreciated the time and effort given in helping me find an affordable hotel. I've never traveled to Massachusetts before, and the lady who spoke with me on the phone was incredibly helpful and supportive, and made me laugh!

I was cheated by this organization. When I found out that my reservation was non-refundable and that I was charged for a refund plan. I spent two hours calling to get a refund for the ticket, instead I got an email that says I will only get credit versus a refund. I don't want credit, I want my money back $612.66.

Humberto (when specifically ask, said he was not working for 3rd party reservation company that he was working for the hotel directly and the charge was $278. When we checked in the actual hotel cost was $129. And hotel staff said he was NOT their employee. You agency teaches their staff to lie and steal

I was unable to stop by the front desk and this was handled over the phone. My experience was very smooth and pleasant! Thank you for being so nice and efficient!

Called for Room Rate. Was very satisfied with the Rep. That helped me out. Very friendly and polite.

Brian was fantastic and I would definitely recommend him! Great service! Wonderful job! He went over and above

Professional, informative and courteous! All of my questions were answered. Great experience. I'm looking forward to my stay!.

Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!

Very professional, friendly, and courteous helped make reservations for backup hotel for wedding. Resolved credit card issue. Your review process is unnecessarily time consuming and confusing

Hugo is an amazing employee, I was so pleasantly surprised to have someone in his position who was so professional, helpful, kind and courteous! I give him the highest accolades!

Gustavo was very proactive in finding me another place to stay in Rockland for me and my grandson. First, there was no availability at the Comfort Inn and he got us a room at the Best Western instead.

Marsha did an outstanding job getting my wife and I a senior rate for the suite we will be using in August with our kids and grandkids. Extreme friendly and efficient.