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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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I made reservations with tropical Shores resort in Siesta Key, Florida. Jorge was very efficient and knowledgeable about this hotel.
I was able to make reservations for a conference. It was quick and easy and the person (Luis)I spoke with was very friendly and helpful!
Greetings,
Thank you for your feedback. We’re pleased to hear that your booking process was efficient. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
When calling the Inn on Destin Harbor we were pleasantly greated by an employee named Roseann we were very impressed with her. She greated us well and from beginning to end she made us feel very confident that we chose the right place for our little getaway. Everything was explained and she was so pleasant that there was never a doubt we picked the right place to stay. Thanks so much for making us feel comfortable and again thank you for a very thoughtful person towards her customers and making us feel welcome to this Hotel.
Greetings,
We appreciate you taking the time to share your experience. It’s wonderful to know that Roseann delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
Had the pleasure of booking my reservation with Roberto Carlos. He was very professional, knowledgeable and went above and beyond to secure my reservation. Because of Roberto I feel confident to refer others to your hotel. He is truly an asset to your hotel.
Greetings,
Thank you for your feedback. We’re delighted to hear that Roberto was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to assisting with your future travel needs!
Kind regards,
Toni Jackson
Pedro accurately took down my information, offered me a Veterans discount, and clarified things if he misunderstood. Very polite.
Greetings Dean,
Thank you for sharing your positive experience with Pedro. We appreciate your feedback and are glad to hear our team was helpful and respectful. We look forward to assisting you with future travel plans.
Kind regards,
Toni Jackson
It's a nice place but those of us that r crippled get no help carrying baggage UP a Long set of stairs. I had a room held, I am disabled n had 4 pieces of luggage 3 boxes n a lg bag. I have a considerable amount of pain just walking. Do they not offer to help anyone?
They have a grand staircase. No Elevator. No freaking elevator. No help absolutely no help, he just walked off. I had to make 4 trips n left the rest in the car. N luggage cart either!
I will not stay here again. This is bs, Bob the builder must have been on n nobody wanted to work.
Greetings,
I'd love to further assist you! Please feel free to reach out to me personally at toni.jackson@hotelplanner.com with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in H for your reservation in the email. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
When holiday plans change I expect accommodating them to be a hassle. But thanks to Annie Lin that was not the case. Her patience, attention to detail and warm demeanor made updating our accommodations easier than expected. Thank you for employing people like Annie Lin.
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Annie Lin offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Got to my hotel & was told I only had one night booked even though I booked two. Found out the third party I called (& didn't know it as I hit the call button under the hotel on Google) had booked two separate reservations for two separate nights. Front desk lady was very helpful, thankfully.
Greetings,
Thank you for taking the time to share your valuable feedback. If you have any questions or concerns, please feel free to reach out to me personally at toni.jackson@hotelplanner.com. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
The person I spoke with was not Therance, but a nice young lady, however they were very professional and did a great job helping me with what I needed. We haven't stayed there yet, however the booking was a good experience
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that our team offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Quinton was very helpful, provided accurate information and listened to my needs regarding this reservation. His directions provided were clear and concise. Thank you Quinton.
Greetings,
Thank you for your feedback. We’re delighted to hear that our team was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to assisting with your future travel needs!
Kind regards,
Toni Jackson
She was very good in what to do she was nice and listened to what I needed and helped so much I'm old and couldn't get stuff to work very pleased with the help very sweet and a awesome person to work with thank you
Greetings Deborah,
Thank you for your feedback. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I had four lost phone calls before I was lucky enough to get Mark. He was able to figure out what I needed and took the time to get what I thought was happening to happen. Once again, thank you Mark.
Greetings,
Thank you for your feedback. We're delighted to hear that Mark was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Was lied to about my booking and charged double for a single nights stay. Outsourced, lying $#*!, $#*! company. If I could give negative stars, I would!
Greetings Jeremy,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $215.61 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
He was very helpful, I knew the room I wanted as this will be our 6 stay at the Tides. And since it is sans kids and dog, we wanted this to be a mini adult stay-away.
Thank you Jacobo
PS I appreciated him noting that we are hoping for an earlier check-in
Greetings,
Thank you for taking the time to share your experience. We're pleased to know that Jacobo was able to assist you in a professional and helpful manner. We look forward to serving you again soon.
Kind regards,
Toni Jackson
Vladimir assisted with my room reservation this afternoon, he was very polite, professional, and provided the best customer service. Thank you so much for working with ease and knowledge.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Vladimir was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
The young woman on the phone was so, so very helpful. She went above and beyond to find a room for me and a very nice room it is. Thank- you very much for having such personable people working for you
Greetings Karen,
Thank you for your feedback. We are delighted to hear that our team provided exceptional service. We truly appreciate your feedback and look forward to assisting you again soon.
Kind regards,
Toni Jackson
Mark was very helpful and worked on the reservations until he was able to get a good price. It was a perfect outcome.
Thank you Mark
Hello Elaine,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello Maria,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I made a reservation online at the Inn on Lake Superior. I hit confirm then noticed it was the wrong room. I called the the reservation number and Prince helped me book the room I wanted... the one with the view of Lake Superior. Thank you Prince.
Greetings Donna,
Thank you so much for your kind feedback and for choosing HotelPlanner. We’re delighted to know you had a positive experience and hope to assist you again with your future travel plans!
Kind regards,
Toni Jackson
We were on 95 headed north to go home from vacation. We went online to find a place to spend the night. This Days Inn had good reviews, was moderately priced and offered breakfast. We made a reservation over the phone and headed to the establishment. The girl who took care of us behind the counter was very pleasant, gave us a room, and we went upstairs to rest up before we hit the road the following morning. Unfortunately, when we got to the room, the phone didn't work, the TV didn't work, and the room was disgusting. It was not clean, the bathroom, shower and tub was not something you would want to even step into. Also, the bed was all lumpy and we knew that we could not stay there. Also, we found out they did not have breakfast as stated online. We went back downstairs to speak to the young lady, but she said we needed to call who we had made the reservation through. We made the call the gentleman that took care of us was extremely helpful and we were able to resolve the issue, get our credit and move onto another facility. I was very happy with Mr Jesus handling the cancellation and refund. Great customer service!
Greetings,
Thank you so much, Cathy, for taking the time to share your experience and for recognizing Jesus’s exceptional assistance in resolving the situation. We truly appreciate your feedback and look forward to helping you with all your future travel plans!
Kindly,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Raymond,
Thank you for taking the time to share your experience! We're glad Jorge could provide the knowledgeable and seamless service for your reservation. We can’t wait to assist you with your next trip!
Kind regards,
Toni Jackson