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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,371 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I called my local hotel number and was immediately transferred to a call center. I specifically asked to speak to a hotel staff front desk, the woman said I was unable to do that since the hotel didn't accept incoming calls. (Have since learned this is a lie) I asked about a room with 2 beds and asked 3 times to confirm the hotels pool and hot tub were in working order. She LIED and said it was after each of the 3 times I asked. Guess what- pool and hot tub are closed for 3 months! I'm so incredibly dissatisfied with this company and employee. Called back when I was inside the hotel lobby and asked for a manger and the man who answered my call said that was impossible as no mangers are there or no way to transfer.
Israel assisted me with making a 4-night reservation, and I had a very positive experience. He was friendly and quick to answer or address any questions or requests but was also very efficient!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Needed a room at the last minute. Robert was very helpful and accommodating. Answered a few questions for me and assured me that our pet was welcome as well.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
They have taken the money out of my account before I arrive, they don't know if I am going to make it or not, this is a reservation and the my money wasn't supposed to be touch until i make it there because anything can happen before I get there.
Greetings,
Thank you for reaching out to us regarding your reservation. I see that it was booked as a pre-paid reservation. If you would like to change it to be paid-at-hotel we would need to cancel this reservation and assist with re-booking. Please know that your current reservation is non-refundable and refund is at the hotel's discretion and is not guaranteed.
Kindly,
Briana S.
The agent was extremely helpful, I had been trying to confirm a reservation I made awhile ago and lost all the information. I wish your other agents were as helpful as he was to me!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Oscar was very polite and patient with me in that my Canadian credit card did not go through but he persevered with my debit card. He seemed to appreciate my business and was very respectful
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Called for a reservation, but check in time wasn't in my arrival window helped me find another hotel in the area with the same pricing and got me booked with it. Appreciate all the help.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I hope this is not the way of the future. Nothing beats a live person. I found the virtual agent extremely annoying to work with. We kept speaking over each other and she would start again. I think it took much longer to make my reservation and I got off the telephone in a bad mood.
Greetings Donna,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Just booked a room with Springhill Suites with the help of Jorge. He was professional, efficient and made the booking experience enjoyable! Excellent customer service!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Needed quick and easy reservations as I was on the road to a location for work and did not have a lot of time available. The agent or person that assisted me was very professional and easy to understand and work with, and absolutely accommodating.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I had a good experience with the representative. She helped me get a room the night before our 20th wedding anniversary trip to Cancun.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Trying to reserve room at specific Marriott for wife's surgery. Typed in specific Marriott and clicked on reservation and presumed I was speaking with the hotel itself, which turns out I was not. Price gentlemen gave me was much higher than the price I had seen the day before, but since reservation was for that evening, I assumed the price difference was due to that fact.
Of course I find out when I check in it was not through the hotel and I wind up paying substantially more.
Misdirected advertising and will never use your sites again.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
We are very pleased with our room. Eric went above and beyond his job to help us find what we needed. Eric was very professional we need more people like him to take care of the public. Eric is awesome!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Your agent was great but I would highly recommend that you do not book with this hotel again. It was a dump and I would not use your service again because the hotel was creepy and nasty I can't trust you.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I spoke with Jeyoung to book The Francis Marion Hotel in Charleston. He was very pleasant and helpful. He had such patience checking all the options available for my stay. Great experience!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Meanie Planelles
Jim did an excellent job! I was totally impressed! I'm so glad I got a hold of him because the previous person was awful and told me she could not take my credit card over the phone, wanted me to use a keypad and then ended the call after 14 minutes.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Meanie Planelles
I didn't realize I was calling a third party. I wanted to talk to the hotel direct. I asked if it was the front desk at Ocean Reef and he said yes. I requested the Oceanfront king room and he said I got the last one. He quoted me the total cost and said that was the final amount. When arriving at the hotel, my reservation was for 2 queen beds. Also, said I owed $208 more dollars, which cut our trip money short. Our check in date was 12/31/25 and check out was 1/05/26.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and see we have processed a 15% courtesy refund. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
Gustavo Adolfo made our reservations for January 26 and leaving on the 30th. He did a great job in helping me get everything I needed for this day.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was told that the hampton inn at Rock hill was not available
I then, had him book me in to the Hampton.Inn in colombia, where he said there was only seven rooms available. This meant driving longer for us and also in the dark. When we got there, the attendant said they were not busy at all. And in fact, the next morning, I learned that they were only seven people who had been in the hotel and were checking out. I also, do not understand how our bill could be $182.When the price of the hotel was $116. I think a cancellation fee was charged and I did not ask for this.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and processed a refund of $39.73. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
Georgina flor A great representative and she has been helpful and very patient helping us out and I think she deserves a raise
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.