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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Very pleasant person. Gave best deal offered. Had a great sense of humor and polite. Nice to talk with someone with a personality
As the Beresford is an old family favorite, it has been many years since I have reconnected. Luis made my experience memorable and served me with the utmost courtesy.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
This experience was nerve racking- the customer service agent wouldn't let me speak - talking over me while I was trying to give her information I thought I was dealing with a robot. My suggestion is calm down slow down and listen. Allow customers to answer your requests for information. Got my email wrong even after all of that 🤦
We appreciate you bringing this matter to our attention. We will thoroughly reviewed this situation and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Calvin answered the phone, "Hampton inn", so I thought I was booking with the front desk. I asked for the government rate, he quoted me $179/night. When we got to the hotel, they said it was booked by a third party and the government rate was $109. I'm furious at the deception.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and processed a refund of $70. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
However … would suggest not to represent or endorse this hotel. Hotel is extremely in run down and not clean! Very disappointed but you already have charged my card. The hotel cannot refund since payment was made to a third party. I thought I was speaking and booking with Wyndham.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Excellent intelligent informative conversation! Friendly and patient because I am elderly with health conditions. Explained everything in great detail! Extremely happy with this easy process to reserve a room at the Intercontinental Hotel
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Sergio was extremely professional.
When I called for an earlier check in time I was told that i did not have a reservation. Please clarify.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I spoke with Arlene, I can say that she was awesome and made sure I had my reservation and itinerary number for my reservation. She texted and emailed me, which I thought was awesome. I give her two thumbs up and 5 stars.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
When the site failed while trying to book rooms. I called directly, spoke with Tarren. She was very helpful and upbeat. There is nothing better then getting to talk to an actual person that is courteous and seems to enjoy their job. Thank you so much!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called in to make reservations for a hotel with Tru hotel. The young man I spoke with was very nice. Very respectful. He made it very simple and easy to make my reservation..
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Res. #*******.
Booked room in Abilene Tx for 3/28/2026.
Was quoted a price of $170., and $193. Including tax & charges, but was charged $265.74 on my credit card. What happened? Please let me know. Thank you.
Wayne Reiter
*******123
*******@reiterco.net
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Brian did a great job taking the reservation and providing us all the details we need. Thanks again and look forward to seeing you soon.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called the motel and spoke with Tasha She was very friendly and answered all of my questions And knew about all the information that I was asking about Very Very friendly lady Wish every motel had someone like her working there
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
We nave travel to Key West as ex Military buddies for the past twenty years an have enjoyed our RON in Sebring at the INN On
The Lakes on most trips. What a wonderful Hotel with exemplary service and hospitality! We're on our way in February again and Kirk made it happen again! Kirk's outstanding customer service was! We, as retired members of the Armed Forces really appreciate employees like Kirk who go beyond the call of duty! Better hang on to the employee because they are becoming extinct in the world of hospitality!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
AI voice not accurate on tub info at first but she corrected it. That was an essential for this booking decision. I don't think she ever did get my email address right. Way too much time to do this.
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Rachel was very professional and courteous. She is very experienced and efficient at her position. I was extremely impressed by her knowledge of her work
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Joshua was so helpful in adding an additional night to my reservation and insuring that we will be able to stay in the same room our entire stay. What a professional. Kind and efficient. What a breath of fresh air.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ms Tyler answered all my questions in a professional way. She's surely an asset to your company 👏🏼👏🏼 Thank you so much for helping me.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Only thing I have to say, I was told I could cancel if I needed before Jan21. I wasnt told I would have to pay for one nite room if I had to cancel. This was on my receipt I received per email. I call the hotel where Im book & ask them about this policy & told them I was not td this or I wouldn't have booked with their hotel. We never know what can happen in our lives. She said I had to give a 24 hour notice; & no I wouldnt be charge a nite rental. So which is it? You will or you wont? I dont like a place who dont have all their ducks in a row! Sincerely, Deborah Mayfield
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
My partner and I couldn't believe it. We called the hotel customer service to ask some details about the rooms before we book a six night stay during Mardi Gras and the agent named Jose answered and said to us if you're not ready to book immediately and slammed the phone in our ear, we called back, hoping to speak with him about his inappropriate customer service ethics we got the lovely Danielle. She was helpful lovely and we have now booked our room for six nights during Mardi Gras 2026. Thank goodness you have agent such as this because if left to Jose, you would have zero bookings. I hope you can track him down and retrain him on customer service! He was awful. And also Danielle Isabel deserves a raise. She was wonderful, helpful and we continued with our booking in your hotel.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.