On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
I requested a gulf front room. Nadia indicated that I was booking what I requested. Not true, I got the complete opposite. You deceived me! Very disappointed! You could have been honest with me!
It was good! The conversation was breaking off sometimes cause I had bad service where I was calling from! But it was completed!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Anthony was so kind and helpful! He answered all my questions, book my hotel and sent confirmation quickly. He deserves a raise!
Thank you so much, Anthony!
Merry Christmas
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called for a room reservation. Ivan helped me out. He was very courteous and was able to take care of me with no issues. I was very appreciative.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I got treated very meanly on the phone by the Hampton Inn and hung up on when I kept asking if this was Perry Florida. Joseph was a blessing and thank you thank you for letting us be able to be there. Y'all have a happy holiday.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I needed to book a hotel with shuttle service to the airport in Asheville during the Christmas weekend. I didn't realize that the hotel I was thinking of booking in was sooo expensive because of the time of year. But this wasn't a problem. They were able to find me a similar room in my price range offering shuttle service to the airport quickly and then sent me via text and email all the confirmations. It was so helpful and made what could have been a stressful situation a pleasant one.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
There was a mess up in my reservations and they spelt my last name wrong and you got it correct and now I have my reservations and I'm satisfied with the experience that I dealt with the customer service
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Traveling home from Colorado after the holidays and needed room for one night with pets. Anna was very friendly and efficient.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was not told that there would be a service fee of $7.99 that would be taken out from my account. I was just told that I made my reservation and I would be able to pay for it once I get up dear, but taking money out of my account was not told to me and I don't appreciate that.
Phoned in this morning for spontaneous visit to Toronto-clerk was superb, friendly, knowledgeable and ready to help. We visit TO several times a year, first time at this property and looking forward to it
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Had emergency. Needed a room for one night including a big dog. Emily handled all my questions. Very efficient. Very professional. Thank you for such service.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was able to book me a room after many calls with no luck. I was disconnected 3 times prior to getting Christian on the line. He also explained why I was told I couldn't get a reservation. Excellent customer service
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Rochie was completely helpful in both helping me book my hotel room, figuring out the parking system and making sure that I knew how to follow up with everything
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Edwin helped me make a last minute reservation and it was painless. I've made plenty of reservations and I would rate this experience at the top!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Marc Gerome was knowledgeable, polite, and professional. With family criticallly ill in the Oshner ICU, his assistance was priceless.
My family and I appreciate his efficient, speedy, compassionate service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very helpful, quick and easy to make reservations for my upcoming hotel stay. My first and only request was for a room with a bathtub which she assured me it will have.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
My experience with this operator was great and she had plenty of patience considering I was pissed over issues with another reservation the other gentleman that took original reservation needs to be fired because he is an idiot and doesn't listen and can't spell and booked us at the wrong hotel and because he spelled my last name wrong that reservation was cancelled his job needs to be reviewed and hopefully terminated this is not funny when a person books a room(s) in advance to get a cancellation notice 2 days before reservation which put me in a tight spot and cost me more money when your employee created the issue due to his incompetence I will get with holiday in corporate over this issue also and I'm sure they will have concerns also and I will expect compensation for your employees mistakes which caused me a lot of stress and mental anguish feel free to reach out to me my number is *******667 thank you operator on this reservation was great helping fix the
Problem
Please take this complaint serious
James Reese
*******667
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and apologize for the inconvenience caused. We found that the new reservation cost less than your original reservation and was rebooked with a voucher we provided for the original reservation. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
When we called the number listed on the hotel website we explained that we were traveling with a pet and we booked our room to included the pet fee $75. When we arrived at the hotel they said the pet fee was not included and they charged us again for the pet.
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
I called to book a room at Holiday Inn. While booking, was told room was no longer available so she would book me in another hotel. The price she gave me "as a discount" was more than $80 more than booking.com. I could have booked that myself. She did NOT do me a favor and I paid way too much money for a hotel I didn't want
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Danny was very friendly and his positive vibes lifted my mood and made me feel like he really wanted to help me. Though my first choice was not available, he did help me find a suitable alternative. Thank you, Danny!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.