HotelPlanner

Lauren was especially courteous and efficient. She explained everything very clearly and did a great job.

Leobardo went above and beyond La trying to find an available room for me Very professional and compassionate

Quick. Easy. Polite. Great experience! Got a room for same day at a reasonable rate and would recommend to anyone!

Emily represents the gold standard of Customer Service.

I wanted so very much to express my gratitude for the outstanding service Emily provided.
I travel the country for a living so I am constantly on the road, staying in hotels and airbnbs along the way. Over the last 3 years I have worked in 41 of our great states so as you can imagine I have had a multitude of different experiences when it comes to customer service.
Today I arrived in Portage MI, quite a drive from my home in Tampa Florida. My gps must have been on the frits because when searching for hotels near me google presented options about an hour north of my position in Grand Rapids. Unknowingly I called the first hotel that popped up and Emily answered the phone. Realizing my mistake I apologized and told her I would have to find something closer to my position. Emily went out of her way to find me a sister hotel that would fit my budget and even booked everything for me right there on the phone. As exhausted as I was it really meant a lot that she would do that. Besides keeping me in the "hotel family" which is good for business she left an impression on me that will keep me on the lookout for your hotels in the future.
Thank you Emily
-Jay

I am completely dissatisfied. I am mad, it was in a bad location, no where to park. You charged me 252... dollars and I finally got back 153. I want my full payment refunded. It was in the worse area you can find
Feared for my family well being. Cancelled within the fist 5 minutes.

I unexpectedly had to cover a symposium in York, Pa. And urgently needed a room. Your agent was so supportive and helpful.

Very pleasant, helpful and professional. Was able to answer all.my questions. Reservation was completed In minutes.

Rosangelica was awesome, patient and helpful. She presents a good image over the phone for the hotel

I was very happy with the telephone conversation. My question was answered promptly and courteously.

Pet friendly on one site and no pets on hotel website. Erin was very helpful and called other hotels to confirm.

I called the first time the 800 number and the guy hung up on me. Amanda did a terrific job one to 10. Obviously it is a ten.

A very pleasant experience! Sarah Jane was very helpful and secured our reservation quickly. Thank you!

I entered the Days Inn in Pauls Valley and met a very helpful person behind the desk. She answered all my questions and even more. She is a keeper!

Alex was very very patient and kind. He was the one who noticed my mistake with the dates! Oh it could have been bad if nit fir Alex! Thank you again Alex!

We called home 2 suite in Charleston, Piper Glen & found Edward to be very helpful & very professional. We booked for one week. Betty & Arthur Levy

My brother was discharged unexpectedly from the hospital he had no place to stay I called to try to book him a room until I could get up there in three days. Unfortunately your reservation does not take payment over the phone they said I had to be there. But the gentleman I spoke to was kind enough to give me the phone number to the front desk of the hotel so I could call and explain what was going on and see if I could possibly get my brother around booked for three days till I could get there so he does not have to sleep in the woods

Spoke clearly and his mannerisms was very good. He took time with me and if I didn't understand something he explained it to me.

Carlos made it quite easy to reserve a room. He was polite and patient. He spoke in a voice I totally could hear

Ramon handled my reservation fantastically despite aome kind of computer glitch with my card. 5 stars

Doesn't want to do his job and at all and in fact is stealing company time and money by not doing their job

Mr Herman was very pleasant during the entire conversation.
I was very pleased with everything being thoroughly explained.

Associate provided detailed information and amenities of the unit. Was very knowledgeable of all pricing options including parking. I promptly scheduled an in-person tour based on my high interest in this property.

Tyler helped me book a room for my mom during a flood event. I was panicking and he was calm and patient.