Overview
HotelPlanner has a rating of 4.3 stars from 1,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Julio was very polite and efficient. Nice to work with and hope my next experience is as smooth. Thank you!
Calling the corporate office. The customer service has been horrible. I have been hung up on three time. Trying to get my confirmation number but guess what I can't get it with out having it. This place is absolutely ridiculous. Having to google the corporate number to have someone actually help. Seriously train your staff more.
I really appreciated the time and effort given in helping me find an affordable hotel. I've never traveled to Massachusetts before, and the lady who spoke with me on the phone was incredibly helpful and supportive, and made me laugh!
Hello Suleeta,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was cheated by this organization. When I found out that my reservation was non-refundable and that I was charged for a refund plan. I spent two hours calling to get a refund for the ticket, instead I got an email that says I will only get credit versus a refund. I don't want credit, I want my money back $612.66.
Greetings Forough,
Thank you for your patience! I am pleased to inform you that a full refund of $612.66 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Humberto (when specifically ask, said he was not working for 3rd party reservation company that he was working for the hotel directly and the charge was $278. When we checked in the actual hotel cost was $129. And hotel staff said he was NOT their employee. You agency teaches their staff to lie and steal
I was unable to stop by the front desk and this was handled over the phone. My experience was very smooth and pleasant! Thank you for being so nice and efficient!
Hello Otha,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Called for Room Rate. Was very satisfied with the Rep. That helped me out. Very friendly and polite.
Greetings Lou Ann,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Brian was fantastic and I would definitely recommend him! Great service! Wonderful job! He went over and above
Greetings Shawnee,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Professional, informative and courteous! All of my questions were answered. Great experience. I'm looking forward to my stay!.
Hello Debra,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing Hotelplanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello! I had made reservations for the wrong weekend! Traveling from the Richmond Va area to Easton MD. A few hours in my trip got a text to confirm wrong weekend, pulled over in a panic as it was Easter weekend and go on the phone with Kathleen— even if she had not found me a room— I would have left that conversation feeling very happy — she was delightful. Calmed me down and was so helpful. Can't thank her enough for her service
Greetings Todd,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kathleen, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!
Hello Lisa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very professional, friendly, and courteous helped make reservations for backup hotel for wedding. Resolved credit card issue. Your review process is unnecessarily time consuming and confusing
Hello Bernie,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hugo is an amazing employee, I was so pleasantly surprised to have someone in his position who was so professional, helpful, kind and courteous! I give him the highest accolades!
Hello Bibi,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Gustavo was very proactive in finding me another place to stay in Rockland for me and my grandson. First, there was no availability at the Comfort Inn and he got us a room at the Best Western instead.
Hello Ellen,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gustavo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlnner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Marsha did an outstanding job getting my wife and I a senior rate for the suite we will be using in August with our kids and grandkids. Extreme friendly and efficient.
Hello Jeff,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marsha, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Shannon, took time to answer all my questions and was very knowledgeable. Great customer service. I have stated at this hotel many times and love it. Best place to say and best customer service!
Greetings Pamela,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shannon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Was very friendly, got in a room. Well done.It will be are first stay at the casino. In the Hotel, can't wait to enjoy it.
Greetings Barbara,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I requested a rate for the block of rooms for Sister's Scrapbooking which I told the agent is $90. I thought the total she gave me was high. She said the with $90 a night is including all taxes and fees. I just got my confirmation email and she charged me $141 a night! What a scam! I'm so pissed. I'll be getting some money back one way or another!
Hello Cynthia,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie. Planelles@HotelPlanner. Com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Polite and friendly and let us know was last room available... through well spoken thank you very much for the excellent service
Hello Cheryl,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very nice. Continued to look for a suitable price for me. Made conversation. You can hear it in her voice that she enjoys her job.
Hello Kristine,
We're so happy to hear form you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maureen,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles