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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Nadia took very good care of me and carefully ensured I understood all my charges.
Went simple and easy. I'm slow with electronics but Mike very good helping me.
Greetings Connie,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called in and the call was taken within a minute. Miguel Angel was the agent working with me. I thought he was very competent. He had the character to ensure all my data. The chemistry was beneficial as I made mistakes throughout and he was patient and helpful.
Michael P. Stenson
Hello Michael,
Thank you for taking the time to provide us with valuable feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Miguel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Reservation went smoothly…. Very professional man and well informed…. TY
Hello Stanley,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Eric was very helpful and friendly. Was nice to deal with someone knowledgeable and competent plus friendly!
Greetings Allene,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Excellent - Angelica took all my questions to be answered very efficiently
Greetings Valerie,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Shawn spoke clearly and slowing. Very helpful. And we understood him. Pleasant
Greetings Melody,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very pleasant, professional and a pleasure to work with. Made it a breeze!
Greetings Louise,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I had trouble booking online, but Herbert was very patient and thorough and got me taken care of …with a better rate to boot!
Greetings Todd,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great! Accurate and to the point- very helpful! Many rooms not available- yet Carlos was able to nail one down- thank you!
Greetings Dale,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Joyce was very thorough. She described the room and allowed my AAA discount to be applied.
Greetings Paila,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called for a 2 night stay beginning 9/2/25. Was told no rooms and young man told me they were fully booked and checked other close hotels, also booked. I told him my hotel preferences. He suggested I call back in the morning to check for cancellations. He was very nice and helpful.
Greetings Judy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very nice and honest. We just had a bad experience w another hotel last month... this guy was very nice courteous honest genuine
Greetings Cassandra,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Luis was very helpful and kind. He is very professional and easy to work with.
Greetings Tammy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
On the actual website for hotel it says half due at booking and rest due on arrival, should apply for any website trying to grab money from customers
You made yourself out to be the hotel directly not a booking site. When I asked about the cheaper rate on line you said that they were sold out which was true. Will not use this site again
Greetings Terri,
I'd love to help! Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Alex quickly and efficiently took care of a reservation that wasn't able to be completed online. His communication skills were outstanding
Greetings Cheri,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The Rep was so knowledgeable and answered all my questions where I understood
Greetings Avis,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ruben got me in a hotel right by my dear friends wedding venue the week of and I'm so grateful for it. Y'all gotta keep that guy around for sure. Really appreciate all the help
Greetings John,
Thank you for taking the time to provide us with valuable feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ruben, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel plans!
Kindly,
Melanie Planelles
I called and booked my room for two nights the exchange was easy and trouble free.
Kim was polite, efficient, and very nice.
Greetings Kirsten,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Patricia,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles