business logo of HotelPlanner

HotelPlannerReviews 2,054

4.3

About the Business

HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...


hotelplanner.com
Founded in 2003
How would you rate HotelPlanner?
grey star
grey star
grey star
grey star
grey star

HotelPlanner Reviews Summary

HotelPlanner has a rating of 4.3 stars from 2,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.

This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
Follow Yolanda M.
Unfollow Yolanda M.
Send Message
Share Review
Report Review

Efficient reservations
June 24, 2025

Great experience in reserving. Very professional Very easy to make reservations

Date of experience: June 14, 2025
Hotel P. — HotelPlanner Rep
3 weeks ago

Greetings Yolanda,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be apart of your travel plans!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
Follow Phyllis H.
Unfollow Phyllis H.
Send Message
Share Review
Report Review

Reservations
June 23, 2025

The reservation process was easy. Christian was careful to explain everything, going over the details of the reservation.

Date of experience: June 13, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Phyllis,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Christian, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Ohio
1 review
0 helpful votes
Follow VerDon H.
Unfollow VerDon H.
Send Message
Share Review
Report Review

Thank you!
June 23, 2025

Amia was very helpful. She answered my question and went the extra mile ( and a half) to check out another Wyndham.

Date of experience: June 13, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings VerDon,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Amia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Minnesota
1 review
0 helpful votes
Follow Don M.
Unfollow Don M.
Send Message
Share Review
Report Review

Nice, felt good with reservation
June 23, 2025

My experience was great
Easy and fast, well done Professional assistance Made this easy for me, thanks

Date of experience: June 13, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Don,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Kansas
1 review
0 helpful votes
Follow Venita S.
Unfollow Venita S.
Send Message
Share Review
Report Review

Airy the angel
June 22, 2025

I was quite upset and army was so patient. I really appreciated her.

Date of experience: June 12, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Venita,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Illinois
1 review
0 helpful votes
Follow Tonya T.
Unfollow Tonya T.
Send Message
Share Review
Report Review

Very nice gentlemen
June 22, 2025

I spoke with Leonel on the phone about booking a room for my mom's open heart surgery at north western memorial hospital. He did an amazing job he took his time and patience out to help me find one close to the hospital.

Date of experience: June 12, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Tonya,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Leonel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Arizona
1 review
0 helpful votes
Follow Melanie P.
Unfollow Melanie P.
Send Message
Share Review
Report Review

Great customer service
June 22, 2025

So helpful and patient. Great service. He was so helpful and kind

Date of experience: June 12, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Melanie,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Georgia
1 review
0 helpful votes
Follow Xaviour S.
Unfollow Xaviour S.
Send Message
Share Review
Report Review

Marvelous Mae!
June 22, 2025

Mae was very helpful and went the extra mile for information on location of your hotel to the point I needed to be. Very patient and friendly.

Date of experience: June 12, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Hello Xaviour,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Oklahoma
1 review
0 helpful votes
Follow Peggy Z.
Unfollow Peggy Z.
Send Message
Share Review
Report Review

Customer Service Brandon
June 22, 2025

Brandon should be recognized for his outstanding customer service skills and friendliness. He handled my reservation in minutes whereas before other customer service specialist were not helpful.

Date of experience: June 12, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Peggy,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brandon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Mississippi
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Send Message
Share Review
Report Review

Excellence drives the way
June 20, 2025

Was looking for something special and my man delivered the perfect room… not too far away from where i usually stay but whom was fully booked but we ended up loving the new place. Thanks

Date of experience: June 10, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Daniel,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
MElanie Planelles

Utah
1 review
0 helpful votes
Follow Natalie R.
Unfollow Natalie R.
Send Message
Share Review
Report Review

Amazing customer service
June 20, 2025

Overall an amazing g experience for my booking. Very courteous and helpful James addressed all my concerns

Date of experience: June 10, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Hello Natalie,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

New Jersey
1 review
0 helpful votes
Follow J L.
Unfollow J L.
Send Message
Share Review
Report Review

Great job!
June 20, 2025

Super polite, clear, concise and efficient. Eboni was a breath of fresh air when it comes to booking reservations.

Date of experience: June 10, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Hello J L.

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
Follow RACHEL L.
Unfollow RACHEL L.
Send Message
Share Review
Report Review

Carlos was good!
June 20, 2025

Good experience, he was patient with me and explained everything but the price in the end when I asked in which was $100 more than I intended to pay per the website.

Date of experience: June 10, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Hello Rachel,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Ohio
1 review
0 helpful votes
Follow William D.
Unfollow William D.
Send Message
Share Review
Report Review

Very courteous and patient
June 20, 2025

Amia was very courteous and helpful. She answered all my questions and got me the best rate available

Date of experience: June 10, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Hello William,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Pennsylvania
1 review
0 helpful votes
Follow Cynthia N.
Unfollow Cynthia N.
Send Message
Share Review
Report Review

Reservations
June 19, 2025

Johnathan was very kind and thorough. He was courteous and reviewed my request for accuracy. He was professional. I had no issues with his help and advice. Thank you!

Date of experience: June 9, 2025
Hotel P. — HotelPlanner Rep
4 weeks ago

Greetings Cynthia,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jonathan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Arizona
1 review
0 helpful votes
Follow Aly L.
Unfollow Aly L.
Send Message
Share Review
Report Review

Miss competent!
June 18, 2025

Complete and courteous and very eager to satisfy. Had every answer that I ask a question of.! I would recommend the assistance as well as the hotel personnel any day of the week!

Date of experience: June 8, 2025
Hotel P. — HotelPlanner Rep
1 month ago

Greetings Aly,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Washington
1 review
0 helpful votes
Follow F B.
Unfollow F B.
Send Message
Share Review
Report Review

Tricky unaware
June 18, 2025

I was calling the comfort inn direct or so I thought based on the internet. When the phone was answered I asked if comfort inn in pueblo. The reply was yes. When I reached the hotel, I was told it was a 3rd party billing an a charge of 100.00 room would apply. Of course I could not cancel and book with the hotel. At check out I could not get a receipt as it was a third party billing. Not happy as I feel I was tricked. Learned a valuable lesson. I hope the 200 is returned.

Date of experience: June 7, 2025
Hotel P. — HotelPlanner Rep
1 month ago

Greetings F B.,

I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at melanie.planelles@hotelplanner.com. I look forward to hearing back from you and assisting!

Kindly,
Melanie Planelles

Texas
1 review
0 helpful votes
Follow Barbara T.
Unfollow Barbara T.
Send Message
Share Review
Report Review

Review1.6/6/26
June 16, 2025

Customer Service person did a good job. I was having problems with my phone. We were driving in the car. I was having trouble hearing him. I was having trouble getting into my text message screen to read my confirmation code to him. He was very patient & helpful.

Date of experience: June 6, 2025
Hotel P. — HotelPlanner Rep
1 month ago

Greetings Barbara,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Florida
1 review
0 helpful votes
Follow Jeanie M.
Unfollow Jeanie M.
Send Message
Share Review
Report Review

Booking at LuPine inn
June 16, 2025

Julie was the best! So helpful and patient!
Gave me other options when one hotel was out of my price range!

Date of experience: June 6, 2025
Hotel P. — HotelPlanner Rep
1 month ago

Greetings Jeanie,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Vermont
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Send Message
Share Review
Report Review

Wonderful!
June 15, 2025

Jose Martin was kind, attentive to my needs, explained everything clearly! Jose did a great job! I look forward to my stay at the Comfort Inn.

Date of experience: June 5, 2025
Hotel P. — HotelPlanner Rep
1 month ago

Greetings Kathleen,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jose Martin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles