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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Excellent, Ruth is both friendly and efficient. Very articulate and repeats the information back to me.
She is the reason I booked. Very valuable employee.
Neal was very professional and informative.
Described rooms and views etc as we are celebrating our first trip in a year from having a transplant. Was very kind in explaining hotel amenities etc
Our first trip to the area and we feel we made a great choice on where to stay because of Neals kindness.
Greetings,
Thank you for your kind words, Patricia. We're delighted to hear that Neal was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
Jesus was extremely helpful and pleasant and thorough. He assisted me in making 5 reservations in 5 separate cities in 15 minutes.
Greetings,
Thank you for your feedback. We are glad to hear that Jesus was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
Mark didn't bother to tell me there was no bathroom when I ordered my stay very poor on his part, caused a lot of confusion for the motel and for us, i'll try to avoid Expedia when ordering stays.
Greetings Roger,
Thank you for taking the time to reach out and providing us with valuable feedback. Please feel free to reach out to me personally at toni.jackson@hotelplanner.com if you have any questions or concerns.
Kind regards,
Toni Jackson
When I called for a hotel reservation, I looked up the Hampton Inn in Seneca Falls and called the number that popped up for their listing. I assumed, when you answered, Elsa, that I was talking directly to their front desk because you never identified yourself as a representative for another company. If you had, I would have hung up because I prefer to speak directly to the hotel clerk and not another company trying to make extra money from me. You said that you did not have any rooms left at the Hampton Inn but would Check with other hotels in the area. You said that the Gould Hotel had a king room available and could make the reservation for me. You said the room would be $192.24 and that I'd also get Refund protection. We were going directly to the hotel so I didn't need to pay extra for that but you said I wouldn't because it's included! When we get to the hotel, they did not have a reservation for us under the confirmation number that you gave me, which was *******! I also found out that they did not have a king room available with a tv! And the price of their rooms was only $88.25 and Not $192.24, as you quoted me! And the confirmation you sent me included a rate of $17.08 for the Refund Protection Plan that you said was included but would Not be any extra cost! And you knew we didn't need to pay extra for this plan since we were going directly there! The hotel needed my credit card to pay for my bill because they'd not received any proof of payment from your company! I called you back but they said there was no one there by the name of Elsa Guadalupe! I spoke with "Kenneth" and requested that they please refund my Visa for the $192.24 since I'd obviously been scammed by your company and overcharged over $100 and charged for a protection plan that I didn't need! When you speak to people in the future, please inform them of what company they are dealing with so they don't assume that they're speaking directly to a hotel!
Greetings Lori,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $192.24 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
I was unable to use your reservation service because my cousin has booked a special party. And need to connect directly with the hotel and Fernando was great and gave me the number directly to call and reserve. He was very helpful and friendly! Great asset!
Greetings,
Thank you for your feedback. We are glad to hear that Fernando was able to assist you, we are always happy to help!
Kind regards,
Toni Jackson
One, you have not told me when I can expect to receive the entire $1,078.02 credit on my Visa credit card; and two, you have not responded to my claim, made in the five emails I sent you, that charging me a cancellation fee is contractually unwarranted!
Dear David,
This response is related to your reservation for Itinerary # H12865583.
Thank you for your message, and we apologize for the delayed response regarding your concern.
Please be advised that we made every effort to request a full refund for your reservation. Upon review, your refund has already been processed, and you have been charged for one night of your stay.
Kindly note that our ability to issue refunds is subject to the hotel's discretion. If you have the name of a staff member at the property who approved a full refund, we would be happy to follow up directly with them on your behalf.
Kinds regards,
Toni Jackson
I wanted to talk to a real person & not an AI booking.com bot. I called the Heber AR tel# & Luis answered. I needed to understand what accommodations we could reserve & also use of the conference hall for a family reunion. He was ever so nice & patient with this octogenarian woman. He explained everything to me perfectly.
Greetings,
Thank you for your kind words. We're delighted to hear that Luis was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
The gentleman at the front desk, Marco Antonio, was able to put two separate reservations together without any difficulty, include our member number, and confirmed our request for an early check-in due to a health operation at NYU. He was extremely polite, helpful, and reassuring. It is the reason we always try to book with Hilton and Marco was exemplary.
Greetings Gale,
Thank you for your kind words. We're delighted to hear that our team was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
Gimany was professional, polite and very kind to help me with this hotel booking. One doesn't find helpful kind people much in this world any more so it was a pleasure working with him
Greetings Phyllis,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gimany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was booking several rooms for a work trip and Mike was very helpful. He was accommodating, knowledgeable, and very friendly. I highly recommend using Mike for any Hilton reservation in the future.
Greetings Alex,
Thank you for your feedback. We are glad to hear that Mike was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
After refreshing our credit card on Westins system, the reservation went through. The gentleman making the reservation was nice, helpful and patience.
Greetings Carla,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I very specifically asked for a newer room for our missionaries who are coming to visit and he assured me the rooms I reserved were the nicest available!
Greetings Jennifer,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I thought I had reservations and I guess I didn't but Hugo made sure I got a room I got my email and text before ending the call very patient very nice person
Greetings,
We always strive to provide the best service and are glad to hear our efforts are being noticed.
Kind regards,
Toni Jackson
Called for a reservation for a room at the Rodeway Inn in Sumter, SC. Agent helped in a very pleasant and professional manner and even helped us with a few required preferences. Thank you!
Hello Scott,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Martin was great in helping with our La Quinta reservations! He was clear, patient, and efficient. Rare these days. Many thanks!
Hello Robert,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Needed help and she provided real assistance She's the only one who did.
Greetings Cathy,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Augustin was professional and extremely pleasant and helpful. He looked for other hotels in the area when others were fully booked
Hello Mary,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Booking was absolutely amazing. Hugo took care of business like a champ. Very professional and friendly
Hello Ron,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very wonderful experience no worries no problems. Just look forward to being there. We love this place.
Hello Julie,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for your feedback. We're delighted to hear that Ruth was helpful and professional in assisting you, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson