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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 4th among Hotels sites.
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Augustin was professional and extremely pleasant and helpful. He looked for other hotels in the area when others were fully booked
Booking was absolutely amazing. Hugo took care of business like a champ. Very professional and friendly
Hello Ron,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very wonderful experience no worries no problems. Just look forward to being there. We love this place.
Hello Julie,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Booking from out of town with no knowledge of the area. Juan was patient and informed. Professional and courteous during our entire call. Looking forward to the stay.
Greetings Mary,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Juan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Eugene was so great. Called from the road while traveling and he was so nice and so helpful.
Hello Rhonda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The lady who took my reservation did a great job! Very helpful. Explained everything very well!
Hello David,
Thank you for your feedback! We're so happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing Hotelplanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jorge was very courteous, accommodating and efficient. It was a pleasure to make our reservation with him.
Hello Becky,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Ozmin Ivan searched quickly to give me several options. However, they weren't a good fit for the experience I'm looking for.
Hello J. D.
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I very much appreciate your help and quick response during this very frustrating time with out flight changes. You were very accommodating.
Hello Tina,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very friendly and professional but the rates are just way too high to stay here. We loved our previous stays at The Gateway Inn but the prices have gotten too expensive.
Hello Bob,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing Hotelplanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We always have a pleasant time making reservations, and we always love to visit
Greetings Sharon,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called twice and both times the women were short. The second call was with Jennifer and she was rude.
Hello Michele,
I'd love to help! Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Terrible experience. After receiving the confirmation receipt I noticed the date on the refund conditions explaining booking charges was 3 days earlier than the day I booked. According to the hotel it was booked through Expedia. Be careful!
Hello Allene,
Thank you for taking the time to reach out! I am pleased to inform you that a full refund of $500.68 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at melanie.planelles@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Pleasant, kind, efficient, knowledgeable. I true pleasure to speak with
Hello Deborah,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very. He went out of his way to line up my reservation and explained everything as we went.
Hello Robert,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Giselle was very helpful in making my reservations! She deserves a five star rating!
Hello Shawn,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jonathan was very cordial and helpful. Answered all my questions.
Hello Roberta,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hunter assisted me in booking my reservation at the Quality Inn Cheyanne. He was personable and professional. Good experience.
Hello Keri,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Gaby was very helpful in gaining a room for a football weekend at College Station. Thanks!
Greetings Mary,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I've been on the phone with the ai bot forever. All it took was on outstanding professional to help out. Lose the AI and promote this individual.
Hello Stephen,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles