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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Leonel is amazing! He was, polite, accommodating, and friendly, I hope to book with him again. He is a valuable asset to your company! Give that man a raise!,
I had a wonderful experience, making my reservation for my hotel in Tennessee. Mario Alberto helped me and he was very patient, helpful, explained everything! He's a wonderful person to help people calling in to make hotel reservations.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Good communication. This person was I'm informed and conscientious and tried several times when I made a mistake with my credit card. You've sent me something to my phone and it worked all together a very enjoyable experience.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Really helped and give me recommendations on where I could stay. I just drove down from a long drive, and I did not know where to stay. Very fortunate to be able to speak with Jose Israel.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very friendly and professional. All information given to the hotel agent was exactly correct when he said it back to me. Received email confirmation promptly.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Brian was knowledgeable and thorough. Pleasant to talk to. Answered all of my questions to my Satisfaction. It was a nice experience thank you.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Tina was extremely pleasant, helpful and honest when assisting me on January 19th! She should be recognized and shown appreciation for her dedication to Hilton!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was here for business, but because of location, it turned into recreation. The hotel, itself have many things to do, that helps encourage social life. The suites were great, plenty of room, and very clean. I can't say enough good things. Only 7-minutes away from casino, movie theater, museums and zoo! Several upper end restaurants, and quick food stops as well. I got way more I expected, and the cost was affordable. Thank you.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I wanted to book a room for 2 nights to be able to watch our grandson play in a baseball tournament and celebrate our wedding anniversary. The only thing I forgot to ask if there was any discount for AARP or a senior discount I think it could have been offered
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Just got off the phone with Gwyneth Tyler. She got my reservation for our annual trip to NYC accomplished easily, apparently giving us a great rate with a comfortable cancellation time frame.
She handled the transaction efficiently and she concluded our conversation by remembering my request for our rooms to be located near each other. Great service. Thank you!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was greeted promptly and politely. All of my questions were answered quickly and thoroughly. The person who booked my reservation did an excellent job. They explained everything they were doing and were very polite. I don't see how it could've went any better!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Sophia was so friendly and helpful. She answered all my many questions. She was very knowledgeable and professional. She was also extremely patient with me and explained many things more than once. She was efficient in booking my reservation and I never felt like I was rushed. Sophia deserves a raise and a promotion for her excellent verbal communication skills and her top notch professionalism.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Cheerful, friendly, helpful, patient with 80 year old, thorough, kind -- perfect experience --made me feel welcome secure and valued-- great listener - I could hear him smiling! 😄
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I spent 45 minutes on the phone trying to deal with the AI phone program and finally hung up and called the hotel number and my reservation was completed in less than 5 minutes. Thank you to the young man who assisted me, he did an excellent job!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Juan answered the phone with such a pleasant disposition. He spoke clearly and repeated the reservation. Looking forward to staying there!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Joseph was not attentive in the beginning( until I said something)as I heard a lot of background noise that sounded like he was working from home. Also, I ran into some disgusting issue at the hotel I booked. Which lead to other financial lies that I didn't sign up for. I was charged insurance for a next day booking that I wouldn't have been able to use. I was also charged approximately $60 more than the actual cost of the room(which was $68). The total was $131.52 with insurance and shouldn't have been. Watch this shady reservationist. Charging for things that wasn't asked for and can't be used. Where did the extra money go if the room rate was $68?
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and processed a refund of $11.68 for the Refund Protection. You should see the refunded amount reflected in your account shortly.
I do see that you reserved at the cost of Nightly Rate: $89.99 USD and Tax Recovery & Fees: $29.85 USD.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly, Briana S.
I needed to find a hotel room, on a Friday, in the middle of the night. My husband and I were trying to see our grandkids, daughter, and son-in-law. He is a Marine in DC. We needed to be close to base. We needed a room large enough for a family visit, and, something close to the elevator. We are both disabled. Arya searched and found us EXACTLY what we needed, 2hrs before we arrived in DC, from NYC. She made our night, weekend, and trip worthwhile. The junior suite, right across from the elevator, was 5 minutes from the base! She was patient, caring, and very thoughtful!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The experience was great. The woman was fantastic and very helpful. It was with a sigh of relief that completed this. Thanks so much, Jessica!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Reservation Agent Humberto Oscar was very sweet and respectful. The reservation was setup so easy and smooth. Thank you for your excellence! 👍
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
It went from 7 rooms available at 150 to last room available at 220.
At no time was I told this was an Expedia site. Finally ended up with a room at a different hotel- I arrive and they tell me it's a handicap room-unable to switch it to another room. Don't know what the total price is and the clerk couldn't tell me. That's when I found out it Expedia. If this is what we have to look forward to using AI, I shudder to see what comes next.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles