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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Sergio was extremely professional.
When I called for an earlier check in time I was told that i did not have a reservation. Please clarify.
I spoke with Arlene, I can say that she was awesome and made sure I had my reservation and itinerary number for my reservation. She texted and emailed me, which I thought was awesome. I give her two thumbs up and 5 stars.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
When the site failed while trying to book rooms. I called directly, spoke with Tarren. She was very helpful and upbeat. There is nothing better then getting to talk to an actual person that is courteous and seems to enjoy their job. Thank you so much!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called in to make reservations for a hotel with Tru hotel. The young man I spoke with was very nice. Very respectful. He made it very simple and easy to make my reservation..
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Res. #*******.
Booked room in Abilene Tx for 3/28/2026.
Was quoted a price of $170., and $193. Including tax & charges, but was charged $265.74 on my credit card. What happened? Please let me know. Thank you.
Wayne Reiter
*******123
*******@reiterco.net
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Brian did a great job taking the reservation and providing us all the details we need. Thanks again and look forward to seeing you soon.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called the motel and spoke with Tasha She was very friendly and answered all of my questions And knew about all the information that I was asking about Very Very friendly lady Wish every motel had someone like her working there
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
We nave travel to Key West as ex Military buddies for the past twenty years an have enjoyed our RON in Sebring at the INN On
The Lakes on most trips. What a wonderful Hotel with exemplary service and hospitality! We're on our way in February again and Kirk made it happen again! Kirk's outstanding customer service was! We, as retired members of the Armed Forces really appreciate employees like Kirk who go beyond the call of duty! Better hang on to the employee because they are becoming extinct in the world of hospitality!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
AI voice not accurate on tub info at first but she corrected it. That was an essential for this booking decision. I don't think she ever did get my email address right. Way too much time to do this.
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Rachel was very professional and courteous. She is very experienced and efficient at her position. I was extremely impressed by her knowledge of her work
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Joshua was so helpful in adding an additional night to my reservation and insuring that we will be able to stay in the same room our entire stay. What a professional. Kind and efficient. What a breath of fresh air.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ms Tyler answered all my questions in a professional way. She's surely an asset to your company 👏🏼👏🏼 Thank you so much for helping me.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Only thing I have to say, I was told I could cancel if I needed before Jan21. I wasnt told I would have to pay for one nite room if I had to cancel. This was on my receipt I received per email. I call the hotel where Im book & ask them about this policy & told them I was not td this or I wouldn't have booked with their hotel. We never know what can happen in our lives. She said I had to give a 24 hour notice; & no I wouldnt be charge a nite rental. So which is it? You will or you wont? I dont like a place who dont have all their ducks in a row! Sincerely, Deborah Mayfield
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
My partner and I couldn't believe it. We called the hotel customer service to ask some details about the rooms before we book a six night stay during Mardi Gras and the agent named Jose answered and said to us if you're not ready to book immediately and slammed the phone in our ear, we called back, hoping to speak with him about his inappropriate customer service ethics we got the lovely Danielle. She was helpful lovely and we have now booked our room for six nights during Mardi Gras 2026. Thank goodness you have agent such as this because if left to Jose, you would have zero bookings. I hope you can track him down and retrain him on customer service! He was awful. And also Danielle Isabel deserves a raise. She was wonderful, helpful and we continued with our booking in your hotel.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to get a room for graduation and there were none. However, Ruben asked if he could help me find one. I said yes and he did just that! He also booked it for me! I was very happy for his kindness and help.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Staff member was very polite, helpful and was careful to ensure information was correct! Lovely experience!
Rate quoted was USD not CAD. Not sure why USD.
Initial email confirmation shied USD rate and converted it to CAD - higher amt than I was expecting.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
John was OK a bit hard to understand but after getting off the phone with him, I called the Hotel direct and he kept telling me no I could park my car there for the cruise the whole time and they said no you have to make a *******@cruiseterminals.com. He kept telling me no you'll be able to park there thank goodness I had stayed at that hotel before and cruised or I would've been out parking. This does not make me very happy. That's why I gave him a low score. Also, I have not got a email of my confirmation of my hotel stay I only got it on my phone but when I called the hotel, they did tell me I had a reservation so that made me a little bit. Happier again your people need to know that if you were going on a cruise, you need to make a separate reservation for parking.!
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
My service rep, Cassie, was very helpful. She provided me with options to modify my reservation, and then she handled all of the details for me. One of the best experiences I've had with dealing with hotel lodging.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Too many issues booking with an outside source so called the hotel direct.
Got info and pricing, Joelle was quite cheerful. And it didn't take long to make reservations. My only issue was the call kept cutting out so I missed what she said and she had to repeat it, and she talked very fast. I have hearing loss so that was kinda hard. Otherwise she was very helpful!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Susan was very helpful in arranging my reservations for our State Bowling tournament in March. She is very pleasant on the phone.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.