HotelPlannerReviews 2,637

Very pleased with Ms Sierra. She was poised, thorough and affable

Hugo was very professional and explained all the conditions in detail for our stay.

She was very professional and helpful today when she assisted with making a reservation.

Excellent at booking 2 rooms. Attentive and extremely polite and caring

Jose did a wonderful job helping us reserve two rooms at the Hampton Inn on electric Road in Salem, Virginia. He was professional. He was kind and did a great job. Hampton Inn is very lucky to have a person like him working for them..

The best experience I've had with a telephone representative, very professional, friendly, and dedicated. He explained everything very well so that I could make a good decision. He met my expectations and clarified my doubts. Thank you.

I was informed about the availability of a walk-in shower. However, upon checking in, I found no walk-in shower on the first floor. In fact, none in the building. This feels misleading. As a disabled Vietnam veteran who has lost the use of my right leg, I rely on accommodations like these. I've been a loyal Hilton customer for many years, and I am not accustomed to being misled.

Experience was great the gentleman was very helpful and made sure all my things were correct in the reservation

Bad you sent me a number that doesn't work Why is it so hard to give a gift for any date they select? I could give you a credit card number and you charge it when they call in

Called for reservation and booked. Needed to alter my reservation and they took information but never contacted me or confirmed.

Couldn't book on line. Gott cut off twice with James. Diego completed my booking easily. Diego gets 5 stars

My fiancee and I called and spoke to Ceasar regarding our room reservation and he was very professional. He explained everything clearly and was very nice.

Jonathan was able to assist me to make a reservation when I was unable to complete the reservation online. He was very professional.

Brandon was very good at getting my reservation set on such a quick notice. He called me back when he said he would and was very polite.

Great! Jonathan was very knowledgeable and polite!

Eugene was very congenial, helpful, and professional. He went out of his way to answer questions for me. We established a great rapport with lots of laughter and conversation.

Eduardo EXDEEDED Any Standard currently in place. He OVERSTOOD By actually Listening to What & WHY I called & Answered ALL My questions thoroughly. Versus the TWO previous call takers, where the HELP Sign is still in the window. The reps could barely speak the language let alone think outside the poorly designed script, leading statements & questions that led to NO-Where!

Comfortable easy going. Respectful, kind, informative

Nadia took very good care of me and carefully ensured I understood all my charges.

Went simple and easy. I'm slow with electronics but Mike very good helping me.