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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,358 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 7th among Hotels sites.
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Emilio made my booking experience extremely pleasant. He was professional, personable and pleasant. He brought a smile to my face. You have an amazing employee.
Miguel took my reservation and he was very efficient and professional in every way
Good Morning Mitchell,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Luis Miguel was professional and friendly in the reservation process.
Hello David,
We appreciate you taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very pleasant and accommodating. I am glad I chose this site to book my hotel stay. They have a bar & grill which is definitely a plus in my book.
Greetings Kevin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The agent was very quick in accommodating me for 2 day reservation at the last moment!
Greetings Joyce,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Tried to book a room. I quoted her the rate I could get online Patricia couldn't even get close to the same rate. Said thank you and hung up on me. Not even a goodbye or thanks for calling.
Greetings Linda,
I'd love to help! Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Cesar quickly and efficiently answered all of my questions
Greetings Jason,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
It was a very smooth experience top quality customer service
Greetings Jodie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Greetings Diane,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I spoke with Johnathan yesterday from 1906 Comfort Inn In Griffin GA to reserve a room in Sept for my friends wedding on the 27th. He quoted me a price that was too expensive for my 3 day short stay. He then went above and beyond to accommodate and find me another hotel which was American Best Value Inn & Suites which was in my budget in Griffin. Thank you for having such a valuable awesome pleasant employee in your service I will not forget him
Greetings Carol Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jonathan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was exceptional! He addressed every question and was so very kind and accommodating. Can't find people like that anymore. It was an extremely lovely experience to get all the right information and get the job done. I think he needs a raise. Keep this young man on.
Greetings Nancy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was looking for a hotel reservation and Gisell Enedina was exceptionally helpful. She checked the availability of several different hotels until she found one that met my accommodations needs. I'm so thankful for her assistance in locating a hotel for me.
Greetings James,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gisell Enedina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Huggo helped us fix and rebook an entry error on our reservation. He was pleasant, personable, and happy to assist.
Hello Samantha,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to reserve a room for a week for my son for work. Mario was very helpful. He was efficient, thorough with the information, very courteous and friendly.
Greetings Sylvia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was great and helped me find a hotel within my price range and budget
Hello Akintola,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Extremely fast assistance to re-book another night for my husband while working in Toledo. Pleasant as well.
Greetings Kim,
Thank you for your feedback! We're happy to hear that our team was ale to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was trying to book a hotel room that was close to Wake Forest North Carolina. This company put me 35 minutes away in a whole different hotel that wasn't affiliated with Holiday Inn.
She was very helpful and explained everything to me. She deserves a raise. She spoke slowly but not slowly that I felt bad. Thank you Myrna for your help. God bless
Greetings Belinda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
King was Incredibly helpful! He tried over & above to get me the area I Needed!
Greetings Anita,
Thank you for your feedback! We're happy to hear tat our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I made a reservation on line to reserve a room and pay at hotel. I call the reservation line because there are no numbers available directly to the hotel. They said I do have a reservation but they are booked solid for that weekend. Mt. Dora Florida. But they can get me at a closer hotel in Traverse Florida for the same rate. I said great but in was 65 dollars more not the same rate. I made the reservation I ask the guy before we proceed I need to transfer money to account he said no problem he'll just get the the number to start. Midway threw I asked again don't change me please till I transfer money over he replied ok no problem. After I give him the numbers he proceeded to charge it. He ask did you get the confirmation number? I asked I told you not to charge till I transfer money money over correct he replied yes sir and you went ahead and a charge me correct? He replied yes sir yes sir. I don't know how to better explain the situation. Its clear. Then he hangs up. I call back again to explain it to a young lady about the situation. Not very bright I might add. After 10 minutes of going round and round with no success she hung up. So I called back again with a simple question of is it possible I can check in early around 12 pm young lady replied let me call the hotel and as. Few moments later she replied yes but call them directly and not the reservation line. I mentioned there is no direct line available could I have the number. She replied yes no I don't have that number available. I asked you just called the hotel directly yes. Reply yes sir I did. Great can I have that number to call she replied no I don't have that number available. But if you call the direct number they can help you. I'm at a complete loss with your hotel and customer service. I know this is a completely wasteful time in writing this and I'm 100 percent sure no one would call back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Gina,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emilio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles