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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,752 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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The representative was very patient and very kind.
Great and calming experience! Andres was very professional and pleasant!
I prefer to book hotel reservations over
On line method!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I suspect the Roosevelt might be busy at the moment with the sale of the tcm passes going on today. I wanted to adjust my reservation and Genesis was very helpful. She was cordial and helpful. Just in keeping with the beauty of the Hollywood Roosevelt.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
This guy pretended like he was at the hotel and gave me a Park n Fly package in Cleveland. I asked if it was free parking when we got to the LaQuinta hotel for our 1 night stay returning 4 days later. He said yes. Got to the hotel and they said Ed does not work for the hotel. The 216 area code was from Cleveland but was obviously a number directed elsewhere. I urge people to use Park n Fly which is legit or make sure you get the direct hotel number.
Greetings Ron,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I explained to you my need to stay next to the airport and with airport parking and you booked me a room downtown with No parking. You lied to me.
Greetings Jon,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Marco was awesome in helping me book my reservations! He was kind and patient and I appreciated his efforts to get a good deal. Give him a raise! Thanks Marco
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Speaking with Ethan, making my reservation reservations was very pleasant and he was very knowledgeable. He is a great employee.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
What could possibly go wrong if you make a reservation using AI and a live person at-the-same-time? EVERYTHING! What a disaster! I had to continually repeat myself. I kept getting live responses mingled with recorded so nothing made sense. The recorded voice kept repeating phrases that were irrelevant to our conversation. The process took at least three times longer than it should have. Please tell me this isn't the new normal!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I tried making a reservation with both the Hotel Indigo & Hilton near by but both were closed to reservations. I had a specific reservation with Amenities that were most important like room service, restaurant, pool, hot tub, bar, etc. I decided to call the number provided for reservation at Hotel indigo I thought but Cedrick answered & I explained my situation & he went right to work. I gave him my amenities request & area I would like to stay. He found the perfect reservation for me at the Marriott North Portland. It has all the amenities I requested & I purchased refund protection because I had just been released from the Legacy Salmon Creek Hospital. I wanted to rest & recoup for 6 days without cooking & cleaning. I just wanted room service, pool & hot tub. A bar for night drinks to relax and fall asleep. He found everything. What a gentleman & amazing help he was to me. It was welll worth the phone calll & I would have given him a nice tip if possible. 6Stars was my impression. Thank you Cedrick!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I paid for 2 nights at the Scottish Inn & suites in Tomball Tx it was 170.00$. After getting there the manager came knocking on the door and said that I owed 40.00$
More…. Because I had a down stairs room and 2 beds… that's what they gave me when I checked in… I am very upset about this!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Just excellent! Edgar did a terrific job! He was so patient and understanding with me, with regard to my incredible predicament: I had to evacuate my apartment due to a SWAT STANDOFF INVOLING MY NEIGHBOR UPSTAIRS IN APT 21, LASTING 4+ HOURS. EDGAR GETS AN A+. MANY, MANY THANKS, EDGAR!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
This agent was pleasant and thorough. She was able to help me find another lodging when the first was sold out. The charges made on my card for the first venue were properly credited back to my card, as well. I'm very glad she was the agent who answered my call!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was nervous having never been to OK before. Mira put me at ease and answered all of my questions. Everything was explained and thoroughly understood. Thank you again.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Sarah did a great job. She was professional and patient as I tried to input my reservation information. I appreciated her friendly tone. Thank you!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The representative I spoke with was professional, pleasant, and was able to book my room with no delays or issues or concerns. I was very pleased with how she assisted me.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ben was kind and very quick to make my booking. He was articulate and very knowledgeable, and arranged for my room in short order. I consider his support as excellent. Best service I've ever received for this kind of phone service. Best regards!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Hugo helped me make reservations for both our room and the couple we will be staying with. I don't travel, so he was very nice and helped me with all my questions, and helped walk me through the whole process.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Victor took my request for a reservation for HIE at KC. He was friendly, knowledgeable, and efficient, getting me the best price possible. It was quick and stress-free.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very friendly and professional staff. He answered all of my questions and was very knowledgeable about other hotels in the area.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Gabriela took care of our reservation, along with a cancellation of "cancellation" we did not order.
Thank you Gabriela,
Shirley Rau
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles