HotelsOne

On 30/07/2017 i made a reservation for Dubai Ramada Chelsea Al Barsha hotel.
As per web site my obligation was to pay in the hotel:

"Pay Later! You will not be charged until you check out of the hotel. You can cancel this itinerary free of charge up to 1 day before arrival.
Pay Later! Your creditcard details are used only to guarantee your booking. You will pay at Ramada Chelsea Al Barsha during your stay at the hotel."

But after few minutes I have received a SMS from my bank that my credit card had been charged with 200 AED at CHELSEA TOWER, DUBAI.

I am very disappointed about the way that you treat your customers and I do not understand which kind of regulation you are using you and the particular hotel in ignore of your customers.

I have not yet had my stay. Don't know if I'll get the exact room I requested or if it all goes well with my booking when I arrive. Ask for survey after I get to hotel.

Booked wrong hotel by mistake and was going to book again the wright hotel but when i saw no refund because of the mistake will never again use this website..

Four days after making the booking I still had not received confirmation so required me to make a call direct to the hotel. Which I could have done originally and made the booking direct with them.

Had to cancel a reservation. Despite HotelsOne 'no cancellation fee' policy they took my $297.00 and never returned it. Confirmed with the hotel they did not intend to charge any cancellation fee, and the hotel itself never received a dime. AVOID THIS COMPANY, AND USE A MORE REPUTABLE FIRM TO BOOK YOUR HOTEL!

My husband and I had reservations at a hotel in Atlantic City for 1 night. My mother-in-law had a heart attack 2 days before we were to go 2 hours after the cancellation time of 6:00. I called the hotel directly to cancel and was told I have to call HotelsOne. I Called and spoke to a rep, explained the situation and was told there was nothing that could be done. I asked for a supervisor and again explained my situation. He then told me to hold and he will call the hotel to get their OK. When he got back on the line he told me they denied me a refund and there was nothing that could be done. I called the hotel directly again and spoke to the same woman and she said that she absolutely DID NOT get a call from anyone and that she is the supervisor, the only one there, and she would have no problem with giving me a full refund given the circumstances! Needless to say I HotelsOne back looking for the person who lied to me but was told they could not transfer the call! After I explained the whole situation again, quite upset now, she said to hold and would call the hotel again and get their permission and of course she did for a full refund! I called the hotel, spoke to the same supervisor and she did get that call and was more than happy to help! Now Im on the lookout for my refund! The bottom line is DO NOT use HotelsOne! However I would book directly to that hotel or any other one.

Quick and easy no difficulty although it was a istake that I didn't realise until too late that I hadn't gone straight to the hotel web site. I will be ore careful in future.

When making my reservation, it was listed as free cancellation. Only AFTER making the booking did they inform me of a 1 night cancellation fee by the hotel.

It was very convenient to use this reservation. The only problem I had was not being able to confirm a ground floor room as I have a disability and it is a little hard to do much walking.

I am yet to receive a receipt for the payment deducted from my credit card for our upcoming stay in Melbourne. Now I have to contact the hotel to chase one up.

I am surprised to see that a bill for the amount has been charged already to my credit card and that additional fees have been charged that were not advised at the time of booking

Easy booking experience but how does a survey company expect to get a customer's feedback of there stay when the inquiry is sent at time
Of there booking? Why not send at check out time?

Recommend removing this hotel from your site for travelers until they clean up their act. This appears to be a welfare hotel with skanky long term residents who smoke, leave cigarette butts everywhere and trash about. There are enough resident animals, including large dogs, for a barn. We asked for a pet-free hypoallergenic room and was told that all the rooms have had animals in them. Two unsavory characters walked through the parking lot, looking askance at my suitcase, one of whom disappeared through a hole in the fence. Security had to sit in front of the elevators in the evening. The building exterior is decrepit from many years lack of maintenance. The rooms have old furniture. Lack of attention to detail includes burned out light bulbs in the windowless basement breakfast room, with broken fridge and beverage dispensers. The elevator certificate had expired and the the elevator jolted at the top floor. We are grateful the elevator worked. The dryer was broken and the room littered and wet. The original building was well done and with renovation and remediation of the defects, this could be a much better place.

I thought I was booking my reservation directly with the hotel so I was quite surprised to find it was actually HotelsOne. Hopefully all will work out fine.

I was charged $70 over the hotel rate as service and tax fees. Paid in advance and when I got the confirmation, I was shocked that I had called Hotelsone.com. I feel ripped off now. Not cool.

I applied for a reservation online. My computer lost connectivity just as I supplied my credit card information. I called the hotel and was told 'yes' I do have your information.

Imagine my experience sleeping last night in the basement of the former Federal District Courthouse in Jackson (now Courthouse Basara) where as a new member of the Mississippi Bar I argued a motion before Judge Harold Cox 44 years ago! Attending the Mississippi Book Festival now as a retiree, evoked so many reminders of my 1970-90s years in Jackson—just across from the MS Governor's Mansion where I once spent a night and my law office where I first practiced in Jackson high up in the former Deposit Guaranty National Bank on Capitol Street, just a few blocks from the Mayflower Cafe. Such a nostalgia trip!

So far very easy. Handy.As I am not real good with all this technology I found it quite simple to do the booking online and was very happy with how easy it was so Thank you.

It was easy to make the reservation. I found the cancellation date information confusing. Is it really impossible to cancel with refund after a date in June?

Quick and easy. So far the experience has been great but haven't got to the room yet. We hope everything will go smooth and our room will be ready.
Best price and room.

Booked for a 3 night stay. There was a 10% off which I did not receive off my total and the rooms were 2 different rates which I did not know until after I paid for it. Disappointing

I was surprised to see a large fee tacked on the the final cost of the room because I booked with HotelsOne. I supposed I should have just called the hotel directly.

Fast booking, easy to get what I wanted, and see the room I was getting. I was super stressed out trying to book a room on a weekend that seemed to be completely sold out, so this was a huge relief.