- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
The experience was good but booked 2 rooms minutes apart and charged 2 different rates.
Wish I was able to book 2 rooms in one go
One was 228.65 and second was 276.15.
Doug Fatum
It was the on line booking available for the Waring house,
No direct line available for the Waring house.
Also could not ask for seniors rate.
Disappointing! The booking seemed reasonable straight forward. However I found the booking was via site jabber!
So I cancelled the booking! That was an unhanded way of doing business!
I didn’t choose HotelsOne! It accessed Bookings.com.au.
My booking is cancelled via.
When in Newcastle, we always stay at the Great Western Apollo.
It was quick and easy and I had no issues. I did think I was on the hotel site and didn't realize I wasn't until after I booked. I confirmed the booking with the hotel so this worked fine.
When I looked up my hotel choice this came up first. I thought I was on the hotel site but this worked quickly and well. I confirmed my reservation directly so the site worked fine.
As expected for a hotel booking confirmation. A little disappointed when I realized I was booking through a 3rd party site as it looked like hotel website.
The hotel I wanted was unavailable and I was directed to a nearby hotel on their site.
I recieved a quick response in my email about whatever adjustments and changes i wanted to make to my booking when i saw the error that was made and was told that i was updated and confirmed.
Someone recommended to try them
Book directly with the hotel. Cancelation required because the airport was 45 minutes away, but the hotel was advertised as serving the airport. Different booking was required for travel.
Received a confusing email with multiple options funneling mw into leaving this review on the premise that if I don't respond my booking which they've taken payment for will be cancelled.
Only option for this hotel
This is a great location. Nice staff. Free parking. They offer a shuttle to the Grand Old Opry and the General Jackson Showboat -- both are located across the street behind the Gaylord Hotel.
We have always received great service.
Would have given 5 stars but there was no explanation for the fee breakdown. Found out could have got sale ton cheaper directly from hotel.
I thought it was the website for the hotel and after getting room found out it was not. Kinda misleading.
Quick and easy booking. Nice clean room. Room faced busy highway, but did not hear any road noise. Good hot breakfast. Would definitely book again.
Star rating
Easy as to book online. Cannot complain, other than why do I have to type in 50 when 18 said it all for me?
I did not choose, it came up when I went direct to Book a Room Overnight at the Hotel of Choice. Thank You
Our reservation was quickly confirmed. We have not stayed at the property yet and cannot review on anything other than that. So far, so good!
It is annoying. I would have given 5 stars and been done with it but now I'm typing into a box for no reason
I didn’t. The hotel I wanted to stay at did
Arrived to find we had a double rather than king bed. Hotel tells me I need to deal with you as it was pre paid and they can give refunds.
As outlined above
By accident and from now on I will book directly with hotel rather. Than thru a booking service such as hotel one. Probably tell my friends to do same.
The booking seemed to go through without hassle.
Not sure why we are being asked for a review as we haven't stayed there yet.
We have stayed at High St Living before.
I booked on line for a trip in december hopefully we will not hav any issues with our room as it was the last room available
It all went very well end-to-end - no issues whatsoever. I was able to book what I wanted and received the confirmation almost instantly.
It came up in Google.
Website is straightforward, was able to book the days and times I wanted without any issues. Overall, very easy process which I appreciate.
It was on google.
Good except I need a pet room and there was no spot to include that info, so had to call the hotel directly.
Had the best prices was very easy to do the booking on our available dates, thanks for everything I certainly appreciate it
Was easy to use and book. Gave me an overall view of what was available quickly on the dates I needed.
I easily found a very reasonable nightly rate at a pet friendly hotel. The booking & confirmation process was virtually instantaneous.
Google Search
I easily found a very reasonable nightly rate at a pet friendly hotel. The booking & confirmation process was virtually instantaneous.
Google Search
Fine... as long as you don't send me any more emails that I have to spend time filling out and submitting.
Didn't - it came up automatically
Gain trust and grow your business with customer reviews.
Save up to 75% on hotels in 15,000 destinations worldwide. Read hotel reviews and find the guaranteed best price on a choice of hotels to suit any budget.
Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
