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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
I easily found a very reasonable nightly rate at a pet friendly hotel. The booking & confirmation process was virtually instantaneous.
Google Search
I easily found a very reasonable nightly rate at a pet friendly hotel. The booking & confirmation process was virtually instantaneous.
Google Search
Quick and Easy, keen to stay here due to 2 previous stays. Great location, top staff, could not be more helpful
Previously stayed last month, very well located, great staff
Previously stayed last month, very well located, great staff
I was searching for 2 nights of accommodation close to the airport, looked up the Ibis budget and took your deal
Was easy to use and book. Gave me an overall view of what was available quickly on the dates I needed.
Fine... as long as you don't send me any more emails that I have to spend time filling out and submitting.
Didn't - it came up automatically
Fast and efficient Everything went really smoothly and quickly very happy with the service would use it again no problem
It worked wonders, very fast and simple and was able to find the hotel I am interested in staying. Great!
I liked it as Bing was showing it as a great choice
Your AD stated you would not charge us right away but did. Still keeping our reservation through HotelsOne but misleading!
I do understand that that one needs to know if technology is working okay... but people's time is money -- how much are you paying for this survey?
Been here before and enjoyed the stay
Web site was very easy to use
Pricing seams fair
Looking forward to our visit at this beautiful hotel
Made my online reservation. Very easy. I did place a call with regard to the cancellation police. Very satisfied.
Nephew Birthday Celebration
Making reservation was efficient and received confirmation email quickly. So far so good. I have not checked in yet.
I did not choose this site. It was sent directly from the hotel of choice.
Was directed to website while using Google search engine.
The process was clear & easy. Cancellation policy clearly stated.
Was attempting to book a different hotel in HotelsOne, however other hotel was fully booked. Was then directed to alternate choice.
I was charged over 100$ for taxes and service fees but the breakdown of "service fees", was not provided.
Directed from bnb website.
Staff and room was great. Hiccup with check in but it's being taken care of. Other than the check in part I would give 5 stars.
I live in a flat and can't put my correct address in. It is 10/25 Tylers Road. Please make it easier for us oldies to book.
It's next door the club where I will be attending a function.
Booking went smooth. The full amount was removed from my visa which I'm not used to so that was a surprise but otherwise good to go.
The link was on the Deer Foot hotel website.
Thought I was booking directly w hotel when really I was on your site... ended up paying more and no easy way to modify
Never again!
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
