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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
We had very easy time booking our stay at the Gaylord Opryland Hotel. The transaction was professional and quick.
How it was advertised
Online process simple to navigate. At first I didn't realize I had to spend two nights instead of just one.
Recommendation from a family member.
Online booking was very smooth. It was customer friendly and got me through to the confirmation in very little time.
Location, Cost, Amenities
Great way to book very quick and easy. The hotel has obviously been upgraded by the look of the rooms.
I like the handiness to all central areas.
The confirmation document should be like a booking or Agoda document, it will be fine even when printed, good design
The website made it a wonderful and easy process to book my hotel rooms and I received a prompt confirmation.
It was available while booking my reservations
It was quick to get everything done.We stayed there once before and remembered by the pictures how nice it was.
We stayed there before.
Just needed a nice affordable place to spend the night before going on a cruise and parking for the duration.
Parking availability
You should not in anyway disguise that you are a third party site - I am disapointed and will never use your site again
Excellent! We reserved two rooms and called back next day to upgrade one of the rooms. Change was handled very nicel and quickly.
Price & location
The Rimrock is a beautiful hotel and should not have to 3rd party their bookings. It feels shady and against the brand of elite personal service.
I thought the site was user friendly, it provided me with all the information about the hotel that I needed to make my decision.
As expected, booked what I needed directly online & rang hotel directly to ensure it was confirmed & correct.
Accidentally booked, thought I was on hotel site directly. Was nervous when I read lots of poor reviews.
Strange to be asked to confirm a link that the confirmation has come through... otherwise a relatively good experience
Came up as showing availability of hotel I required
No hassle booking. We were pleased with the process as we were arranging our trip from a remote area.
Used it before,
No problem booking. I haven't stayed there yet so I'm afraid I cannot rate the hotel until I experience all the amenities listed.
I had heard about this boutique hotel and location and ambience sound very good.
I booked 3 rooms for the same weekend, but I had book them one at a time. No way to book multiple rooms.
Hotel site sent me there
On line booking easy to follow and complete
Look forward to our stay and the opportunity to provide further feedback at that time
Seemed value for money. Positive reviews
This website was definitely easy to navigate. I'm not as savvy on the websites usually, but, this one was so easy! Great experience!
Tried it out because it was recommended! Definitely proud I did!
The booking process was clear and easy to follow. Thanks for following up to be sure we received the confirmation from the hotel.
We chose HotelsOne because it was connected to the hotel that we wanted.
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
