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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
A very quick and easy experience with instant booking results allowing me to get on with my job.
It was sent to me by my partner for a particular motel that I need to book.
I have not yet stayed at the hotel and booked online no feedback to provide at this time
Great way to book a hotel! Fast and convenient! I will use HotelsOne again for for sure.
Saw it online.
I booked a hotel with HotelsOne for the first time. The online process was smooth and easy.
No particular reason
The hotel received two bookings when I had only made one booking. I cancelled both of them.
They couldn’t help me and told me to contact the hotel. The hotel had a cheaper rate for parking so I cancelled my HotelsOne bookings. The service was very poor and I couldn’t understand the operator who did not speak clearly into the phone.
I didn’t, I won’t again. I was trying to book on the hotel’s own website.
Good Experience! Great follow up! Seems like they are trying to make an effort to do better.
I didn’t pick it. Web tricked me into using it. Thought I was clicking on the Murray hotel website.
Did not receive my confirmation email but found it in my spam folder. Booking was very easy.
Availability
Great job over all. I would recommend them from my experience. Hope all goes good with others
Was great to find accommodation close to Wellington city which looks good and is a reasonable price
Had accommodation available without having to book 2-3 nights when only one was required
It was quick and easy, but did not like the countdown i am not that fast typing..
I like to talk to a person it helps with making sure you get the reservation correct
Easy to read form and great photos of the rooms to help decide which one suits.
Great, except felt a bit pressured and didn't have time to ask about a senior rate.
I didn't. I thought I was booking directly with the hotel. I will call them now to see if all is well.
Great to get a referral from site fully booked and was easy to find alternative location
Site was simple enough to use. Found that pricing was better than I could find elsewhere.
Close to location needed
So new at this and will let you know if all goes well at property check-in!
Pop up on hotel website
Thanks for confirming our reservation - it was easy to do and helped round out our trip.
Used by hotel provider.
I booked multiple reservations that day. Adding the reservation date to the notice would be helpful
Found it really easy to find what i needed and the follow up was really good.
The reservation process and follow up we're good. Looking forward to our stay at the hotel
Needed a last minute booking and less than an hour before arrival we found a place
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
