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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Needed a last minute booking and less than an hour before arrival we found a place
I did not receive an email with details just this email that I'm replying to now
The reservation process and follow up we're good. Looking forward to our stay at the hotel
So new at this and will let you know if all goes well at property check-in!
Pop up on hotel website
I booked a hotel online and now I'm asked to do a survey. Wasting my time
It was the site the hotel used
Every time they have good prices. It is easy to compare diferrent hotels prices in the same area.
I have good experience all the time.
I have tried three time to cancel booking... no response to emails. International calls
I DID NOT REALIZE THE DIFFICULTY OF CANCELLING...
We were able to get a room on the spot when we had our dates mixed ul.
I was reassured that we could cancel the wrong date and our money would be reimbursed.0
We have stayed there before and it is convenient for us. p
Fast and easy booking.
However, I don't work for you, so don't give me assignments.
Bought it from US for my grandchildren in Canada. It was very easy and quick.
When on website for a particular hotel and was directed to it.
It was fine I didn't have any trouble. I will probably use this service again
Totally disappointed. Not in NZ$ and was not given the opportunity to covert or change.
Unhelpful.
Website Online.
All good so far. Communication with hotel was good when I explained expected arrival times.
Proximity to destination
Motel rated a "3" while the restaurant is was a"5", given the Inns remote location
Came up first in my browser
It went just fine. I thought and still hope that I did. All looks good.
I just got on line and made the reservation. About as easy as it gets
All good, yet to stay at our selected dates, looking forward to staying with you
Competitive prices
Quick, Easy and convenient. The staff member that I dealt with was helpful and friendly.
The staff member that I dealt with was helpful and friendly.
No preference.
No preference.
Website easy to use, clear instructions re finding accomodation and general info re hotel resources
Used in conjunction with general werbsite search
I experienced no problems during the booking process, so everything ran fine with the website.
Convenience for the railway station in addition to Mercure hotels being of a good standard.
Easy booking, can't wait to visit tomorrow. October 3 through October 5... celebrating a birthday
Family members have stayed there before
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
