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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Easy to book on line clear information lots of information about hotel good reviews.
Recommended
It was the first time using HotelsOne. L found the site easy to use.
Hotelsone gave the most info on our booking
Very easy and convenient to complete this booking online. Looking forward to my stay.
It’s close to the area I need
All good I stayed at this hotel previously good location for my business meeting
Stayed previously
Quick and easy.
Clear clarification of booking and an almost immediate mail to confirm.
Auto directed to site following search for this specific hotel and location (wedding).
The agents that helped me were very patient and helped with my multiple bookings
I didn't have a choice
Easy to look around on site to see tjhat this hotel was the one for us.
Location and cost.
Seemless transition from hotel website to booking process which was simple, clear and easy to use.
Directed there from hotel website
It went well. I am hoping to have a relaxing weekend. I am not very good at computer stuff.
Need a vacation. Time to relax is the plan.
So far I have no complaint, I hope it goes on like this.
Good prices
Close to airport best stay easy to get my flight the next morning
The system was easy to use. I have no complaints. It was fine.
Easy to use. All questions answered on site. Thanks for making it easy
Bass pro shop
It was very easy to make a reservation. The website was so helpful.
Great,no problems so far booking was easy. Hoping the rest will be easy.
It came up on the website
The website was set up well and booking room was easy.
Thank you.
Upcoming Wedding
Easy…. Very easy to book for my stay. Almost immediate confirm. Thank you
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
