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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Good - look forward to the amenities of the hotel on lake
Site was easy to use to find and book my accommodation.
Found it on the internet.
Answered query promptly and efficiently, explained everything simply and in detail
Google search
Booking was easy and the price was lower than anyone else.
Price and ease of use
All good - I don't have 50 characters to say to you
1st one on Google
Quick and easy to use. Very fast response and follow up.
I’m came up when I searched for this hotel
Easy to make booking as website accepted the dates as requested
Recommendation
The confirmation was very quick and all the details are correct
Quick and easy sight to navigate. Quick email response. Happy customer
Used it several times before.
Clearly set out. I thought I was booking direct with motel.
Great place to stay. I don't know what else to say
I was just searching online and this is the one that came up.
Fast and convenient and the choice of rooms was well presented.
By accident.
Simple and efficient booking.
Very self explanatory and easy to understand
Already have another booking for later date.
It's always a pleasure to book on a user friendly website
Found it on the internet
No issues, it was very easy to make my booking and pricing was very reasonable
Novotel was booked
I need to change the departure date on the trip. How do I accomplish this?
I need to change the dates of the trip, and have not been able to do so.
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
