• HotelsOne

HotelsOne

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Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

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Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

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67,540 reviews

3
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How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

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Timeframe

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Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user davidl4970
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

It was OK. I was able to use it so it must be simple.

Reason I chose this business:

It chose me. I just wanted to make a reservation.

Thumbnail of user dianeb2414
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Great! Easy to use. Takes minutes to complete!
Will use again.

Thumbnail of user scottb2664
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

This site was was easy to use and pricing was good!

Thumbnail of user robertd4048
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Quick and easy to do, easy website to navigate no problems

Thumbnail of user troyh338
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

It was Cool. It was Quick and it was easy.
I'll definitely be using them again..

Reason I chose this business:

Close to where I’m going

Thumbnail of user jaimem309
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Booking was simple and hassle free and the booking confirmation was sent immediately.

Thumbnail of user mathieup20
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Bonne experience, rapide. Je ne sais pa si d'autre aite ne voyais pas la disponibiliter, mais j'ai reussi a avoir ce qur je voulais

Quality
Thumbnail of user anthonyt1095
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Easy simple and great price. No pressure and price i liked

Thumbnail of user terig104
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Great to receive e-mail to verify confirmation received!

Reason I chose this business:

Cancelation policy

Thumbnail of user yareevn
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Quick and easy. Few clicks and it's done. Smart and intuitive

Reason I chose this business:

Search result

Thumbnail of user davidj2919
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Simple and easy to use, very quick to book and enter

Reason I chose this business:

The hotel selection is suitable to my needs

Thumbnail of user elizabethf1739
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

It was very good. Everything has been very good and more

Thumbnail of user abigailn134
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Very simple to book, would recommend the site. It made the process very simple.

Thumbnail of user kaleighm21
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

It was easy to find what I was looking for and easy to book.

Reason I chose this business:

I could book the hotel I wanted through it.

Thumbnail of user avish21
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

The Walk to the beach behind the Inn! You have got to do it!

Reason I chose this business:

Did not realize that I had.

Thumbnail of user jamesc5571
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Good booking online, good location, friendly front desk

Thumbnail of user lindap2757
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Easy, easy. I do not do well with computers.
Thank you

Thumbnail of user davidm8062
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Very clear and easy. The service was excellent and the room was clean and well equipped.

Thumbnail of user christyb287
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Very efficient and easy, computer program very easy to use

Thumbnail of user davek753
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

The whole process was easy and navigated good through the whole process

Reason I chose this business:

It just came up when i searched the hotel

Thumbnail of user cheryles22
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Very easy I like how easy it was and it's very easy

Thumbnail of user samisonim
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Easy to follow instruction, and easy to fill in forms

Thumbnail of user dianneh296
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Reservations were easy to make and very easy to understand

Thumbnail of user robertm7141
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

Good experience with no complaints. Good job with the website

Reason I chose this business:

It was easy

Thumbnail of user carolinef178
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Got a great room at a great price at the stadium Hotel

Reason I chose this business:

Just went online to the stadium Hotel for information

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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