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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Site was easy to follow and use. All went as expected.
Used it before.
Very easy and straightforward. A repeat stay, satisfactory in the past.
Stayed before. Happy with experience. Several times
First experience. Can't comment yet. Booking was easy.
Through search engine
Really enjoyed it. Well organized and easy to use. Two thumbs up!
Recommendation from friend
All went smoothly with looking at availability and booking the room. Thanks
Was the website for the Motel
Booked on lin. The website was easy to navigate, no problems.
Have stayed at Novotel before, as we have a connection out the next day. It has proved to be very seamless.
I didn't spend any time looking at the site because my sister has booked here already
No problems experienced. Site was easy to navigate.
No reason - it was just coincidence
I was unfamiliar with the site so pressure tactics were not appreciated.
Thought I was booking directly with Marriott not sure who hotels one is?
It was easy to follow the instructions and book my stay.
Came up on Google. Happy for the experience
Being my first time using this site I'll know more once I arrive at the hotel.
Directed to the site by the hotel
Easy to use and no problems just looking for somewhere nice
Been here before
The website was very user friendly and easy to use. It made for a stress free process.
Great service! It was easy and convenient for me. Thank you
Great rates
When checking web site it was easy to complete our booking and Hotel looks good
It came up.
I went onto the hotel site and booked our stay with no problems.
I chose HotelsOne as the site is very user friendly and efficient.
Easy site to work with, everything went through fine.
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
