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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Good and quick booking. Asked for feedback but will give once stay completed
Friends staying there
Confirmation email went to my junk folder but I did receive it
Seems pretty clear to me - but I will let you know if there are any problems
Easy to book the hotel and pay, received my confirmation right away. No issues for checking in.
Very easy to use and reserve our reservation with.
Very efficient quick response fair prices will use again
Simple and clear booking process with a competitive price for Edinburgh.
Previous stays were good, hotel has an excellent central location.
The booking experience was an easy process without any problems.
Convenient location
First time using this type of booking.
Had no problem to date.
We booked four separate rooms - much quicker and smoother than phone bookings.
This was the site that popped up when booking rooms at the Marriott on Wolf Rd., in Albany, NY
Website easy to navigate and received confirmation really quickly.
Excellent, user-friendly, though I had to chase down this confirmation.
Ok fast service I didn't have to do too much and the rates were same
Place casino
Tell you after breakfast, I haven't attended as of yet
Didn't I tried to book the Jurys Inn, the search took me to you
Very Easy to book.
Great rate.
We would use Hotel One again
Came up on the Shaw Hotel search
I don't like the idea that there can be no cancellations.
Easy website. Confirmation sent straight away. Provides lots of information
Booked direct
It was fast and easy. No problems at all. Took less than 5 minutes.
The booking process was fast and easy to navigate.
Great experience I booked on line and it was easy to do.
Fast to deliver follow ups and delivers info clearly
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
