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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Tell you after breakfast, I haven't attended as of yet
Didn't I tried to book the Jurys Inn, the search took me to you
Very Easy to book.
Great rate.
We would use Hotel One again
Came up on the Shaw Hotel search
I don't like the idea that there can be no cancellations.
Easy website. Confirmation sent straight away. Provides lots of information
Booked direct
It was fast and easy. No problems at all. Took less than 5 minutes.
The booking process was fast and easy to navigate.
Great experience I booked on line and it was easy to do.
Excellent job of confirming room!
Quick and efficient response
Fast to deliver follow ups and delivers info clearly
It was very easy and quick to book thru HotelsOne!
It popped up in the search
Very easy to book just a few minutes time on the internet
Had been advised it was good
Easy to use, quick and all information provided. The site is self explanatory & well set up.
To book on line with Crown on Darby
I was not provide it with any of my itinerary number
Or able to get anyone on the phone
Cannot get a hold of anyone
It was a add
Good thank you. Online Booking was simple and easy to follow.
Stayed at this hotel previously and happy with service & accomodation
Really easy to use. No major glitches and the site works
It was on the website
Good experience and happy so far. Thank you for asking.
Easy and fast. Thanks. I am often shot on time so your booking process worked well for me.
Recommendation from friend
Good, although confirmation email was a little confusing.
Convenience
Simple, straight-forward booking process. More words to fill 50 characters.
Clicked the Ad
Very Easy! But the review process requiring 50 characters is unreasonable.
Referred by the facility website.
There are so many booking sites these days I liked the ease of using this one.
Looks good on website
Thanks for checking in, this was a very easy and stress free booking
Convenience
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
