• HotelsOne

HotelsOne

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Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

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67,540 reviews

3
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How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user ericl1370
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Propre mais dispendieux pour une hôtel sur le bord de l'autoroute!

Reason I chose this business:

Le site que l’hôtel utilise

Reason I chose this product:

Prêt de mon évènement

Quality
Thumbnail of user patricia.g
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

Je ne sais pas si ma réservation a été pris en compte

Quality
Thumbnail of user suew618
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Good…………….,,,,……………….,,,,,,.,,,,,,,,,,,,,,,,,,,,,,?,?,,?,,,, ……..

Thumbnail of user nancyg2424
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Demasiado rápido su respuesta al separar un cuarto del hotel

Quality
Thumbnail of user realr15
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Le message de confirmation est arrivé dans mes indésirables.

Reason I chose this product:

Pour me repose en route vers Paspébiac en provenance de Souris.

Quality
Thumbnail of user sylviem48
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Nous avons fait notre réservation par Internet. Et ça bien été.

Reason I chose this business:

C'est un cadeau.

Quality
Thumbnail of user stevec2229
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Bien ……………………………………………………………………………………………………………………….

Quality
Thumbnail of user rogert404
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Réservation facile et efficace a faire. Rapidité de réponse!

Reason I chose this business:

Déja connu!

Reason I chose this product:

Belle chambre et bon restaurant!

Quality
Thumbnail of user nadinev37
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Le séjour n'est prévu qu'en Novembre, je reviendrai vers vous

Quality
Thumbnail of user vroniquej
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

1 nuit dans un hotel de bas niveau mais lit confortable et chambre correct

J'ai demandé une facture en bonne et due forme

Service
Quality
Thumbnail of user jacquesc56
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Facile à naviguer sur le site, les photos étaient claires et précises

Quality
Thumbnail of user joeys228
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Il est facile et très rapide de réserver en ligne.

Quality
Thumbnail of user yvesg29
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Je n'ai pas trouvé l'endroit sur le site pour réserver les petits déjeuners.

Quality
Thumbnail of user deand296
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Good good good good good good good good good good good good good

Thumbnail of user gilbertg143
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Site bien conçu - réservation facile - informations nécessaires accessibles

Reason I chose this business:

Proximité à Marseille

Quality
Thumbnail of user lucp40
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Tout était parfait. Bel accueil et propreté des chambres. Très bon restaurant Pacini dans l'hôtel.

Reason I chose this business:

C’était le site de réservation suggéré et ça très bien été

Reason I chose this product:

Ancien Auberge Des Gouverneurs que je connaissais

Quality
Thumbnail of user sylvainr27
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Ça aurait été bien qu'ils me répondent en francais

Quality
Thumbnail of user nathaliev48
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

A suivre destination mi septembre on verra
Hâte d'y être

Quality
Thumbnail of user frederics39
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Parfait……………………………………………………………………………………………………………..

Reason I chose this business:

Facile à réserver

Quality
Thumbnail of user liseb41
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Merci pour le service rapide et efficace
Facile à utiliser

Reason I chose this business:

Propose sur le site de lhotel

Quality
Thumbnail of user craigw703
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

A aaaaaaaaaaaaaaaaaaa a aaaaaaaaaaaaaaaaaaa
A aaaaaaaaaaaaaaaaaaa a aaaaaaaaaaaaaaaaaaa

Reason I chose this business:

A a aaaaaaaaaaaaaaaaaaa

Thumbnail of user jeanm1130
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Bonne impression pour le moment je verrais après utilisation

Quality
Thumbnail of user isabellel89
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Très rapide et facile d'utilisation. Les prix sont bons

Quality
Thumbnail of user brigitteg255
2 reviews
0 helpful votes
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September 6th, 2022
Verified purchase

Bonne réservation
Frais élevés pas indiqués sur la facture.
Juste mis avec les taxes.

Reason I chose this business:

Me pensait sur autre site

Reason I chose this product:

C est pour mon séjour vacance

Quality
Thumbnail of user cathyb782
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Lit inconfortable et bruillant. Il craque a chaque mouvement du corps

Quality

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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