• HotelsOne

HotelsOne

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Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

Instant Feedback

67,540 reviews

3
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How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user pierreg103
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Rien de particulier à signaler
Réponse simple et rapide

Reason I chose this product:

Pas de raison particuliere

Service
Quality
Thumbnail of user michels106
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Facilité de réservation. Rien d'autre à ajouter. Merci.

Quality
Thumbnail of user patriciad2246
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Rapide et facile ä utiliser. Nous avions déjà eu une bonne expérience avec ce service.

Reason I chose this business:

Le service et la qualité des chambre

Reason I chose this product:

Pour loisir

Quality
Thumbnail of user carolinec474
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Ok. J'ai fait une réservation en ligen et ce la c'est bien passé.

Quality
Thumbnail of user mariepauleguerinq
3 reviews
0 helpful votes
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October 13th, 2022
Verified purchase

Par téléphone je n'avais pas l'option de parler en français

Reason I chose this business:

Je suis arrivée sur ce site en voulant faire une réservation

Quality
Thumbnail of user cindyb1489
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Super, beau, propre. Frigo pas très froid. Les gens a l'accueil sont chaleureux

Reason I chose this business:

Vous êtes près de tout

Reason I chose this product:

Seule chambre qui restait pour notre réservation

Quality
Thumbnail of user jacinthem4
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Bon, la réservation a été rapide. Merci beaucoup, je vais l'utiliser à nouveau.

Quality
Thumbnail of user lothars6
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Mit HotelsOne gab es eine problemlose Buchung. Schnelle Abwicklung. Gerne wieder

Reason I chose this product:

Es war eine relativ günstige Übernachtungsmöglichkeit.

Quality
Thumbnail of user leanneh136
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

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Reason I chose this business:

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Thumbnail of user michelei74
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Bonne expérience. Recherche facile. Je ne connaissais pas, bravo

Reason I chose this product:

Parce que j’ai l’habitude de m’arrêter dans cette hôtel

Quality
Thumbnail of user mc1214
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Good, good, good, good, good, good, good, good, good

Thumbnail of user martialp1
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Okconnais deja le site depuis plusieurs années merci

Quality
Thumbnail of user monikas173
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Sehr gut hat uns der Service per Telefon wegen einer Änderung gefallen

Quality
Thumbnail of user eduardot70
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

MUY RAPIDA Y MUY SENCILLO, PAGUE CON TARJETA DE DEBITO.

Reason I chose this business:

CERCA DEL CAS.

Quality
Thumbnail of user nathaliem95
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

HÔTEL TRÈS PROPRE, LIT CONFORTABLE. PETIT DÉJEUNER TRÈS BIEN.

Quality
Thumbnail of user stephenl1324
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

...

Thumbnail of user amyh2016
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

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Thumbnail of user christinw24
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

..,...

Thumbnail of user leblayl1
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Que le mail de confirmation soit rédigé en FRANÇAIS svp

Quality
Thumbnail of user stphanet1
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

Bien. Site clair, facile de faire a réservation.!

Quality
Thumbnail of user mijinb
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Bon
Réservation faite mais séjour a venir...

Quality
Thumbnail of user tomt1033
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

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Thumbnail of user johnr5471
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

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Thumbnail of user samn509
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

?$$$@&@@&&$7&&&&@&&&&@@@@@@####%%%%%%%%%

Thumbnail of user ianb801
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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