• HotelsOne

HotelsOne

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Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

Instant Feedback

67,540 reviews

3
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How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

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Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user alainw15
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Bien kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Quality
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1 review
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October 8th, 2022
Verified purchase

Good vvvvvvvvvvvvvvvvvvvvvvvvbbvbbbvvvvvvvvvvvvvvvbvbv

Thumbnail of user oliviav188
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

_____________________________________...>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Reason I chose this business:

------------------------------------------------------------------

Thumbnail of user deann95
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Okmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Thumbnail of user svetlanag36
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

*******222*******222*******222*******222*******222**************222

Service
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1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Fwrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrh

Thumbnail of user philipa320
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb. B

Thumbnail of user brads891
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

ESDGVBSAGDFasghdfzASDFsdfbhfsdfbhzASDFbhfsdbhsdafbhfabhf

Thumbnail of user jeanr610
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

ATTEND DE VOIRRRRRRRRRRRRRRRRR
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Reason I chose this business:

PAR INTERNET

Reason I chose this product:

POUR LE COUCHAGE ET PROPRETE

Quality

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

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Mila W.
Typically does not respond to reviews

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