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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Booking was smooth. Easy to navigate. Didn't see there was a parking fee until I got confirmation though.
Very user friendly. Our preferred room was available (did not appear on the hotel's website).
Price was competitive.
Google search.
They made my booking experience easy, provided multiple options, and and quickly followed up with a confirmation notice
My granddaughter recommended this service
I spoke twice with customer service. Both agents were understanding and helped me out with all my questions.
I found it while looking for hotels.
It was easy booking online after trying to phone but phone kept cutting out when going through reservations
Close to where we want to be
Ok. Don't know if my requested early check in will be available. Received no conformation of my request.
Didn’t appear I had a choice. No selection was presented to me.
I thought i was booking direct with Maclin Lodge Campbelltown and ended up with HotelsOnes and paying the accomodation fee straight away i had wanted to use a Stay NSW Voucher but was not given the option, pretty dissapointed
Booking was easy, all information seemed to be there. Received a confirmation email after booking. Totally adequate site.
It was total chance. Our stay is not for a couple of months, we’ll see how the hotel rates then.
Smooth. But hotel stank bad especially Hall way. But room was somewhat clean. Husband cleaned up under table.
Pet friendly
Easy. Time will tell
Pet friendly
Easy very efficient. The booking went very smoothly. Also wanted parking and breakfast one morning which was added.
Stayed there before excellent service
I generally like to book on line direct with hotel, or call hotel direct - I didnt expect to go to a third party when I thought I had clicked on the hotel website.
It was easy to book online and received confirmation immediately. Have not completed our stay, so will have to hold off on commenting until then.
As of this writing, we have not stayed in our reserved room. The booking and confirmation were quick and easy. Looking forward to our stay.
When browsing the internet for a hotel, it was automatically selected.
First time working with hotelsone. I found it very easy to work with and make changes when needed. Will use hotelsone again in the future.
I needed to modify my itinerary.
Website was easy to use. Lots of photos and information on properties available. Quick confirmation on booking.
Offered the type of property I needed.
The site was very helpful, lots of basic information, and easy to follow instructions, and fast results.
Came across three site, with Google hotel search.
Very quick and helpful. Needed to change our choice of staying the customer service helped very quickly
This is what was offered
Good experience - no issues experienced. Reservation was made successfully and confirmation email was received immediately after booking.
Really Fast! Completed the join in minutes! Can't ask for better service when we're pressed for time.
Had no idea the room was non refundable until I had paid. Then it was made clear. What rock did you hide this under?
Very easy and straightforward procedure is so helpful when workload is heavy and you just want to know the booking has gone through successfully.
Return guest, who was happy with the hotel on a previous occassion.
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
