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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Wanted to book a specific hotel that was completely booked. The site gave me options, I was able to view rooms, availability. Easy choices.
It was through Hard Rock Hotel I was connected.
Quoted a rate that was $150 more than on your website, and when I asked about an AARP rate, they transferred me into thin air. I booked online.
It is what came up online. Will not use it again.
I had booked a hotel 21 days in advance in anticipation of my wife's birthday. For some reason I thought I had booked directly through the hotel's website but apparently I ended up on a 3rd party site under Hotelsone.com billed through EAN.com, my fault as I booked it while I was distracted with work. I called the night before and it was then that they told me I had booked through a 3rd party site as could not use my membership to get points, but the hotel confirmed that they had my reservation but check-in was at the earliest 3 pm. My wife and I showed up at 1pm hoping they would allow us to at least leave our luggage, and it was there they told us that Hotelsone.com had overbooked and we didn't have a room. The young lady at the front desk called every hotel within their company to see of any available rooms but I knew it wouldn't happen as this was a popular beach area that fills up fast. I took it upon myself to call the company. After 2 hrs they found a place but I had to travel an extra few miles away from the beach area. I told them they ruined my stay as they kept me 2 hrs from my fun in the sun. I did get a refund from the initial hotel and they did give me a 38.00 amount for distance difference if I would have taken a cab. I am just checking now if the other hotel charged me a higher fee. As it hasn't shown up on my billing statement. I suggest for anyone to avoid this company/website for any bookings.
In this day and time, not happy with no refund.
Your pricing is over the top & if we get covid bloody bad luck. Unfortunately we need to be there.
It was the cheapest (if you can call it that for 3 bloody days)
Looking gorward yo being back hope can get a lake view and be up high in a room
My 86 year old lives this place!
Lodge of 4 seasons
When we went to check in they couldn't find our reservation. I had to show them a picture of my confirmation.
OK. This survey however is enervating and pushy. I keep typing to meet your 50 word minimum, which is arbitrary.
It chose me
It was really user-friendly and follow up is ok. I will see algo reservation results once I arrive sfo
Hotel webpage
I typed in what I needed to... and then just followed the format / prompts. Couldn't have been much easier.
It had the hotel I was interested in. Appeared to be good value for money.
Went directly to a Sandman Inn website to book a room within walking distance of the event I was at redirected to these band of imbeciles. Got to the hotel after the event, no reservation at that hotel but one booked several blocks away (same chain) the clerk at the Sandman Inn said he could take care of that. 2 weeks later check my Visa statement I have been charged for two rooms at the hotel I stayed at plus the room that was incorrectly booked through HotelsOne.com. Visa says talk to Sandman, Sandman says to talk to HotelsOne.com, they cant do anything because of their 50 small page cancellation policy, Sandman cant do anything because it was booked through this crap company. No one is responsible no one is accountable, if you try to contact a hotel directly and it goes to a site like this - find a different hotel chain, this one seems like a total scam for the couple dollars I should have saved I paid $300 for nothing so a bad review for every dollar wasted seems to be fair. Horrible experience horrible customer service NO ACCOUNTABILITY this is a SCAM company
Review $1 of $300!
Quick and easy booking; received confirmation email right away. Have not heard from the guest house via email confirmation of any kind yet.
Very easy to use but now you want me to write more. Makes me think twice about using this again in the future.
Fit popped up
Quick and user friendly to navigate. Options given were good meeting our needs from location perspective and choices are within our price range
Recommended by friend
Looking for trusted and professional entity
Just stayed in a hotel they charged me $460 but i received my invoice and the cost of the room was only $360. They took the other $100
My wife and I book with hotels one and had no issues. They made it super easy, once the booking was made we just had to show up.
Had no choice that was just the booking service that popped up.
Very easy and quick. Available rooms were shown on the site and confirmation was received immediately.
Its our usual accomodation when staying in Goulburn
Fast and easy, although I thought I was on the actual hotel website I trust everything will work out fine. If Not I'll be back but so far so good.
I haven't had an experience yet. I need to enter 50 characters in my reply, so my second sentence is pointlessly aimed at acheiving this.
Because that was the booking service my chosen hotel uses
Kind of confusing for older people, you don't show what exactly has been booked, also you don't have that this hotel wants a cash depoist-$200.00
the lady at the front desk was very helpful and nice
Closet to what we want
Closet to what we want
Easy to schedule, but no notice that the full amount would be charged to my credit when the reservation was made, a month prior to our stay
Was directed from the Inn's website
Paid 660 3 months before my trip. Received email while flying down my reservation was canceled. Still trying to get my money back. Not to be trusted.
Tip for consumers:
Stay away from these guys
Very easy to navigate, ease of use as it was my first time booking online and i look forward to doing it again with Hotelsone. Thanks again.
Easy to deal with
Still waiting on confirmation from the hotel after sending the cc authority to ensure payment has been finalised for the person travelling.
Very quick
I have not yet checked into the hotel so will provide further comments once I have gone through that process
I did not choose Hotelsone
Thought I was dealing with the hotrl
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
