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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Price was good, but I thought it was misleading to display a page that made it appear as if I was on the actual hotel's site.
It was great! She was very professional.
Thank you so much for the great service and customer support!
Making our reservation was seamless and about as easy as it can get. Nothing negative about out experience.
It is where my search for lodging took me.
Relatively easy to book. Only thing I would change is to make clear your cancellation and/or change policy.
Quick and easy but sneaky and excessive "tax recovery charges and service fees" were added that were not in the advertised price.
Have been here before
Have been here before
So far not so impressed. I (Charles Ritter) made the reservation and somehow my wife's name (Maureen Robinson) got on the reservation.
Price. This will be my first stay at the Rockefeller Center Apartments so I'll have to wait to make a post stay evaluation.
I found it very easy to book using the site. The confirmation email arrived in a few minutes and I printed it as instructed…easy.
It was very easy to use the website, find what I wanted/needed and complete the booking, especially with the help of autofill.
Stay af BW whenever it is available.
I had to call the hotel a few hours later to find out if I did have a reservation because I did not get a confirmation from you for sometime.
Because that is what I was directed to when I hit on the hotel. I totally dislike third party booking companies for pretty much anything.
The experience using the booking app was easy. My only issue is that it was not the cheapest price up there.
Thank you Hotels One for the prompt repayment of the cancelled booking for a hotel in Melbourne. We appreciate the service.
Easy to navigate on site to find what's needed as looking for pet friendly rooms and the site ticked the box
Thank you very much was lovely dealing with you
It is annoying me that you are making me write 50 words
Simple, straightforward. No hassles. Easy to follow instructions. I was only talking to the computer so there was no inter-person discussions.
It is close to our son and to the beach
Quick and easy. Got a really good price on the room. Nice pics and description of the rooms and what's included.
We had a really good experience booking with HotelsOne. A quick and easy process to secure a room well suited to our needs at a good price.
Chosen for your online prescence
I didn't realize it was not the hotel site. Not sure if it was a good deal or not. No senior discount at etc.
Booked a reservation with HotelsOne. Charge was $32.67 more than advertised. Actual charge came through with Expedia.
It was quick and easy to book the dates we needed. The confirmation was not sent to my email but I had printed it out so it was not a problem.
It was fast and easy. The website was easy to use. Received my confirmation right away. Hoping the stay is just as nice as the site.
Was on the beach
Website easy to get around i was easy to do on line which I appreciate. Got my reservations done quickly
The pages were easy to navigate, but I still prefer the personal touch of speaking to someone on the phone.
It was the first website to come up.
Using HotelsOne was very easy. I was able to find an affordable place to stay on short notice on a very busy weekend.
It gave me a good price.
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
