- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Booking process was very easy to understand.
The person answering the telephone was pleasant and knowledgeable.
user friendly and knowledgeable
We choose this hotel because they allow dogs and the picture showed a quality establishment.
It was easy and fast to book a room, very good. The price was good as well, so it is a good option in Chicago.
Price and location
I didn't feel like I was told about additional charges like internet. How much is that. What other charges might I expect?
Google sesrch
Very good and easy experience. Process was easy on line and it didn't take long and received confirmation immediately.
Price and location
We used to go there. We haven't been in a couple of years and will review it when we have been there.
Near Daughter's home
I quickly made a reservation and all worked well. But I haven't checked in yet. Hoping all goes well.
When I found the name of the hotel, it was honestly the first link that popped up.
I got a confirmation on screen, but never got an email like the site promised. I hope the confirmation works when I show up.
I wanted to stay at that particular hotel.
You give updated and emailed slow not right away. Just give updated after right away so that customer will be satisfied that is all
This is my first time to have this, hopefully will be better.
I went to the hotel web site, checked availability for the days I needed, and booked the reservation.
It was the hotel's default booking software.
The site was simple and easy to navigate. My booking was quick and a confirmation was promptly sent.
It was the first ad to pop up.
The overall experience was quick and easy. The check-in information was not correct. I called hotel direct and received correct instructions.
Random selection
It was difficult to fine the confirmation email. Because i had forgotten the in which i used to book the hotel.
Other sites didn’t have the date i needed
It was excellent. The booking was made by phone and the lady I spoke to was very pleasant and efficient
Just happened upon it
Fast and simple booking - you can login and review your accommodation anytime and make changes after you have received your booking confirmation.
Cheapest rate
You! I assumed it was directly with the hotel.
Hard to describe the experience but the hotel website was good.
I didn't you chose me. It would have been nice to understand that I was being redirected.
Otherwise, I can't write a review until we actually stay at our hotel. Sure hope it's good as my brother says he'll grab a room there, too, so we can visit family and carpool.:-)
Delighted to be able to book what we needed when we needed it. We are looking forward to our time there. Thank you.
In the town where my siblings live
As this is my first booking with this company, I can't give a review at this time as my booking is for a future date
Simple experience to find what we wanted and book. We knew the hotel we wanted to book as we had stayed there before.
It was automatic on teh hotel's booking system
It was easy once I found the correct link. Finding the correct link to make the reservation was not that easy.
Because it was easy to book here.
Because it was easy to book here.
Process end to end was easy and efficient. Best price easy to find and book and confirmation received immediately.
Google search
Do not like companies seeking self gratification--- just shows a lack of class
All service should be 5-star--why would you provide anything less?
It was the only option provided---- I like dealing directly with the hotel---not an intermediary.
Intermediaries only increase the price and are never accountable for performance at the Hoel.
Had to dig my confirmation out of Junk folder which I found unusual. Other than that seems like an oK service thus far.
Linked to hotel
Gain trust and grow your business with customer reviews.
Save up to 75% on hotels in 15,000 destinations worldwide. Read hotel reviews and find the guaranteed best price on a choice of hotels to suit any budget.
Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
