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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Very quick and able to book a room that I wanted and on the date I wanted.
Because we want to be at the treasury casino to celebrate 40yrs of friendship.
Easy process, if I can do it quickly you know it
Is easy. No problems! Thank you!
Easy reservations, got the room I wanted. I would be great to add visual of the room.
Didn't know I did. Just happened to be what I clicked.
CALLED TO CANCEL DUE TO ROAD CLOSURES TO GET TO HOTEL, THEY REFUSED TO REFUND! Beware dont book with them!
Very pleased, booking our hotel room was very easy
The web site was clear and it was easy to use the booking.
Never booked on line before, this was easy to understand and follow
Very easy to follow directions
Because of a memorial to be held
Very easy to use to book, we are looking forward to staying there.
We liked the look
Great experience good bed priced well and good location
Price and location and free airport shuttle
Booking is complete but I thought I was booking direct with the hotel
Great and fast! Easy to make the reservations with easy to navigate site.
It's a great hotel
Booking was easy and confirmation was received almost immediately.
Good
Easy to book
Quick response and good interaction
Accessibility to airport
Trouble free booking - I looked up the hotel i wanted, went to booking and it was trouble free.
It was the site that came up with the hotel i wanted.
When I stay there, I'll rate it. I only rate hotel stays, not reservation services and hotel stays.
I didn’t.
Everything was great with booking with hotel one! :)
First one I seen
It is very convenient. I could book the hotel I want very quickly.
Very easy to navigate. Site was very well organized.
The Event Planner used HotelsOne
It was fast and was to book- not sure what else to say
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
