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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Excellent and easy. Hopefully everything else is as easy
Very easy to navigate. Site was very well organized.
The Event Planner used HotelsOne
This was very easy process to follow. The site was very organized and easy to book my stay.
I am meeting my future daughter in law there
Not being a "techy", it was a challenge. But I made it.
Just by chance
Easy to navigate the site. Easy and quick to book a room.
Quick and easy, was good. Process was easily understood and designed, thanks.
Usually hotels charge my credit card after my stay, your hotel charged my card before.
Location near my event.
Very efficient, saved money, saved time and had a very positive experience!
Quick and easy booking experience. Email booking confirmation sent shortly after booking
Actually, I didnt. I thought it was the hotel's actual site and didnt realize till booking confirmation came that I had not booked directly through the hotel's site, but a third party app (and no refund available as I had to actually cancel my stay - but ended up gifting it a neighbour here in town)
Difficulty getting to booking section and phone no no easy to find
Recommended by son
Recommended by son
Easy to find on computer Wanted somewhere to stay close to airport
Close to airport
The filling out of the information was efficient, no repetitive information requested.
Friend's recommendation.
Fast and easy booking. Room selection and pricing were clear and easy to navigate. Thanks.
Easy, very easy, no hassle, no problems, went quickly, done in jiffy.
It just came up
Quick and Easy, Thanks! Was Easy to Navigate through the website and book the rooms.
Recommended by Guide.
Website was easy to use and easy to navigate
I would definitely use them again
Found it on the net
I had to telephone to request booking confirmation.
Acceptable.
Booking was fairly easy. Cancellation policy was clear.
Because that was what the hotel went through
Easy site and quick responses the site was easy to manipulate and the follow up was quick
Google first time
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
