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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
It was easy to follow the instructions and book my stay.
Came up on Google. Happy for the experience
Easy to use and no problems just looking for somewhere nice
Been here before
The website was very user friendly and easy to use. It made for a stress free process.
Thanks for checking in, this was a very easy and stress free booking
Convenience
Really easy to use. No major glitches and the site works
It was on the website
Easy to use, quick and all information provided. The site is self explanatory & well set up.
To book on line with Crown on Darby
I can never log back into my account to check in on-line. It is very inconvenient
Great very easy took no time! I will totally use again
Love the layout and easy site navigation. I would definitely book here again.
Location to wedding venue
I went onto the hotel site and booked our stay with no problems.
I chose HotelsOne as the site is very user friendly and efficient.
Simple, direct and easy to fill out reservation form.
Close to the area of my conference.the price is reasonable when comparing nearby areas,
Easy site to work with, everything went through fine.
Customer friendly website, follow- up to check if confirmation of booking was received.
On- line search
No senior or military discounts offered for this reservation
Reasonably easy to book, thanks. Will not enter anymore. Review should be my choice!
It was there...
Easy to use! Several choices of rooms, etc. Got excellent reviews.
Easy to book, prices are definitely cheaper than the hotel's site.
By a happy accident
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
