• HotelsOne

HotelsOne

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Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

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Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

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67,540 reviews

3
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How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user dalel206
2 reviews
0 helpful votes
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September 9th, 2022
Verified purchase

No problems making reservations. Quick and easy system to manage.

Reason I chose this business:

Automatic service

Thumbnail of user brianc3106
2 reviews
0 helpful votes
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October 12th, 2022
Verified purchase

Very Easy to book.
Great rate.
We would use Hotel One again

Reason I chose this business:

Came up on the Shaw Hotel search

Thumbnail of user danielah63
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

The booking is simple and totally uncomplicated. Gladly again!

Reason I chose this business:

Recommendation

Thumbnail of user mernem
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Nice website which worked well for a quick registration process.

Reason I chose this business:

Best hotel option and rate... thanks!

Thumbnail of user jonathanf535
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

We booked a stay in the quaint town of Stillwater.

Reason I chose this business:

Just googled it online.

Thumbnail of user cindyb1141
2 reviews
0 helpful votes
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October 10th, 2022
Verified purchase

Very Easy! But the review process requiring 50 characters is unreasonable.

Reason I chose this business:

Referred by the facility website.

Thumbnail of user maryannl107
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Good, have stayed at the Cutty Sark many times and always return.

Reason I chose this business:

Didn’t, just happened when wanting to go to Cutty Sark Hotel

Thumbnail of user freddiep36
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Good so far. Nothing negative to report at this time. And. Hopefully. That experience will stay..

Reason I chose this business:

I chose Ramada Inn, Pinewood Park, North Bay, Ontario because we stayed there 2 weeks ago.

Thumbnail of user frankw927
2 reviews
0 helpful votes
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September 8th, 2022
Verified purchase

Very easy no problem s the online experience was good

Reason I chose this business:

I liked the property

Thumbnail of user jocelynr107
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

I found it very easy to book the accommodation for my visitors.

Excellent

Reason I chose this business:

Reasonable price and availability.

Thumbnail of user stevep1522
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

It was fast and easy. No problems at all. Took less than 5 minutes.

Thumbnail of user roberta3256
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Easy booking found exactly what I was looking for in a matter of seconds.

Reason I chose this business:

It popped up on google

Thumbnail of user bernadetteb177
2 reviews
0 helpful votes
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August 21st, 2022
Verified purchase

Everything I expected for 94 a night. Nothing fancy but very clean. Easy to book

Thumbnail of user peterv866
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

A friendly and simple website to use, an all-around great experience.

Reason I chose this business:

Frist time user, will be back again.

Thumbnail of user kimballs3
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Efficient and easy. Online instructions very clear.

Reason I chose this business:

Others from my party staying there

Thumbnail of user shahb9
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Very nice clean hotel with good service and great location

Thumbnail of user trishal66
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Very easy process and able to access good rates. Happy customer

Thumbnail of user morenah1
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Could not wait on the line, rang accommodation hotel direct and updated reservation

Thumbnail of user jeromep115
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Easy as pie to make a reservation with one of many top hotels.

Reason I chose this business:

Fairmont Hotels

Thumbnail of user douglasb860
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

VERY GOOD. NO PROBLEM EXCEPT THAT YOU ARE REQUIRING MORE WRITING THAN SEEMS APPROPRIATE FOR SUCH A SIMPLE REVIEW. WHY?

Reason I chose this business:

MY FATHER WORKED THERE IN THE 1930S.

Thumbnail of user lorih982
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

It was a great experience and I'm happy with the outcome

Thumbnail of user jefferyb222
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Making reservations for the desired dates was convenient and quick.

Thumbnail of user almav60
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Nice place, front desk could be more helpful. But love the hotel

Thumbnail of user lindaa2083
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Quick & easy
……………………………
$$$$$$&&&$$&$$$$$$$$&$&$&&&

Thumbnail of user junes390
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

Straight forward and no problems. Easy to use Web-Site

Reason I chose this business:

Recommendation from family member.

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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