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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Done online, went smoothly. Hopefully the trip goes well.
Not sure I will continue with on line booking. Prefer to deal direct
I asked to change one of the rooms and be located close
Not addressed
Name of hotel
Booked thru Britannia Hotel website. Received confirmation e-mail straight away.
Wasn't immediately aware I was booking thru hotelsone as I was taken there from Britannia hotel website.
Very professional staff. Stayed their before and enjoyed my experience
Came up on the computer
Speedy fast very impressed thank you. Decent price and great hotel!
I landed on it
Our booking confirmation arrived promptly and was accurate. Thanks for follow up
We Googled the hotel we wanted to use and HotelsOne provided a good deal
Good. I don't really want to add any more characters, so accept this feedback
First time so was okay. I have nothing else to say.
The first one I came to.
Seemed pretty easy and would probably use it again...
Actually, i didn't know I was... just thought i was booking through the motel itself
Easy to navigate and do the booking.
Hotel costs via this site slightly less expensive.
Best hotel cost
It was a very easy experience, with all the details I needed.
I was making a reservation for the Gatlinburg Inn
It was extremely easy to use. Nothing hard about the interaction.
Just as it should be! Nothing hidden or solicitous!
Thank you!
I don’t think I chose HotelsOne, I just chose the Inn and HotelsOne popped up.
Easily done, smooth and easy to do. Will make the honeymoon so much better.
I did not choose hotelsone I assumed I was dealing straight with the Dream Inn.
Nice and overall process was smooth regarding booking
Recommended
Great site with a better cancellation policy than direct purchase from hotel.
Simple booking and same price as other sites can't beat this
Expedited! Thank you! Immediately upon requesting our reservations, we received confirmation.
Been there before. Cozy and comfortable. So pleasant.
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
