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HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.
Proactively asks for customer feedback
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67,540 reviews
Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.
Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!
Really easy to use. No major glitches and the site works
It was on the website
Good experience and happy so far. Thank you for asking.
Easy and fast. Thanks. I am often shot on time so your booking process worked well for me.
Recommendation from friend
Good, although confirmation email was a little confusing.
Convenience
Simple, straight-forward booking process. More words to fill 50 characters.
Clicked the Ad
Very Easy! But the review process requiring 50 characters is unreasonable.
Referred by the facility website.
All Good! The Team were very knowledgeable and helpful!
Very Helpful,thanks
Best Western
There are so many booking sites these days I liked the ease of using this one.
Looks good on website
Thanks for checking in, this was a very easy and stress free booking
Convenience
Quick and easy don't need to answer more 50 characters as not needed thanks
The website was simple and easy to use.
Follow up confirmation quick.
Great experience, easy, fantastic service. Would recommend
Experience good until i got this time consuming rubbish
Pricing was amazing and the choices were good ones.
A friend landed on by surprise
It was very quick and easy to do. I would recommend HotelsOne.
Good booking experience, great value, especially cup week. Thanks
Like the location and convenience of the Victoria Hotel when in Melbourne
Easy to navigate website. Very informative Highly recommend.
Very easy to book and secure lodging in a timely fashion. Thank you.
It popped up while I was browsing!
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Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.
