• HotelsOne

HotelsOne

Write a Review

Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

Instant Feedback

67,540 reviews

3
See all photos
How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user maradelcarmena
1 review
0 helpful votes
  • Send Message
August 18th, 2022
Verified purchase
Quality
Thumbnail of user richardm4029
1 review
0 helpful votes
  • Send Message
September 24th, 2022
Verified purchase

Accueil très bien, la propreté des lieux s'est vraiment très bien et tranquille. A recommander.

Reason I chose this business:

Pour l’emplacement

Reason I chose this product:

Besoin du moment

Quality
Thumbnail of user christians602
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

J'ai fait ma réservation en Français et j'ai reçu une confirmation en Anglais et ce au Québec, INACEPTABLE!

Aucune réponse!

Reason I chose this business:

C'est la dernière fois.

Service
Quality
Thumbnail of user andrannec
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

Nous avons été très bien accueilli et très bon service

Reason I chose this business:

Une simple recherche et c’était facile d’y accéder

Reason I chose this product:

Besoin d’hébergement à l’extérieur de chez moi

Quality
Thumbnail of user rjeand
1 review
0 helpful votes
  • Send Message
August 28th, 2022
Verified purchase

1expérience pour réserver en ligne à voir pour la suite

Reason I chose this business:

Déjà une idée pour hôtel hôtel connu

Quality
Thumbnail of user josegerardoe
1 review
0 helpful votes
  • Send Message
October 17th, 2022
Verified purchase

Todo bien hasta ahora... espero todo siga igual de bien en mi proxima estancia.

Reason I chose this business:

Buen precio en la tarifa

Thumbnail of user darchise
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

La réservation est rapide et le site est bien. Bravo

Quality
Thumbnail of user danyc23
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

Pas reçu de facture salle de bain à refaire je ne retournerai pas à cette hôtel

Quality
Thumbnail of user louisr312
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

Pas de personne ne parle français donc pas de possibilité de répondre a mes questions

Pas personne qui peuvent m aider en français

Service
Quality
Thumbnail of user claudep76
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

C'est bien c'est facile d'accès et c'est clair et finalement on a eu un bon prix

Reason I chose this business:

Trouvez sur internet

Quality
Thumbnail of user rolandj64
1 review
0 helpful votes
  • Send Message
October 29th, 2022
Verified purchase

Deux demandes de paiement pour une réservation. Visiblement une de trop

Reason I chose this business:

Proximité de la gare

Quality
Thumbnail of user antoineb83
1 review
0 helpful votes
  • Send Message
August 10th, 2022
Verified purchase

Tres bien. Hotel propre bien repondu acceuil parfait

Reason I chose this business:

Proche centre achat

Quality
Thumbnail of user xxxx38
1 review
0 helpful votes
  • Send Message
December 9th, 2022
Verified purchase

Je n'ai pas encore effectué mon séjour donc pas encore d'expérience

Reason I chose this business:

J’ai choisi une résidence précise par rapport à un lieu

Reason I chose this product:

Séjour familial

Quality
Thumbnail of user brunor76
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Expérience agréable utilisation facile agréable à utiliser

Reason I chose this business:

Relayée par le site d’origine

Quality
Thumbnail of user jacquesb98
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

Réservation facile en ligne, réponse immédiate
Facturation en ligne.

Reason I chose this business:

Pour la facilite

Reason I chose this product:

Satisfaction garantie

Quality
Thumbnail of user julieg1112
1 review
0 helpful votes
  • Send Message
August 18th, 2022
Verified purchase

Simple et rapide! Description complète et détaillée

Quality
Thumbnail of user laral103
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Fine no no no no no no no no no no no no no no no no no no

Thumbnail of user ameliar114
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Fine ………………….,,,,,,, xx xx………………………………… xxx so………..

Thumbnail of user tristramk
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

Good good good good good good good good good good good

Thumbnail of user davids8861
1 review
0 helpful votes
  • Send Message
September 11th, 2022
Verified purchase

Xxxxddd xxxxxx xxxxxxxx xxxxxxxxxx xxxxxxxx xxxxxxxxxxxx xxxxxxxxxx

Reason I chose this business:

Xxxxxxxxxxx xxxxxxx

Thumbnail of user josephs3027
2 reviews
0 helpful votes
  • Send Message
September 9th, 2022
Verified purchase

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

Thumbnail of user isabelleh62
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Réservation d'une chambre en ligne au Castel de Granby

Reason I chose this product:

Retraite annuelle MaryKay

Quality
Thumbnail of user jeant440
1 review
0 helpful votes
  • Send Message
August 28th, 2022
Verified purchase

Tout c'est passé facilement. Réponse rapide par e-mail.

Reason I chose this business:

Pour les services et sa proximité.

Reason I chose this product:

Pour les services.

Quality
Thumbnail of user melt76
1 review
0 helpful votes
  • Send Message
November 5th, 2022
Verified purchase

Bien heureuse d'avoir pu trouver une chambre a la dernière minute!

Reason I chose this product:

Car il est près du spa Strom.

Quality
Thumbnail of user andrg6
1 review
0 helpful votes
  • Send Message
August 28th, 2022
Verified purchase

Satisfait, cela a été rapide, sans problème. Merci.

Reason I chose this business:

Par hasard.

Reason I chose this product:

J’ai déjà utilisé le produit

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Save up to 75% on hotels in 15,000 destinations worldwide. Read hotel reviews and find the guaranteed best price on a choice of hotels to suit any budget.

Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

How do I know I can trust these reviews about HotelsOne?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HotelsOne?