• HotelsOne

HotelsOne

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Overview

HotelsOne has a rating of 2.6 stars from 1,649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelsOne most frequently mention customer service, credit card, and third party problems. HotelsOne ranks 27th among Hotels sites.

  • Service
    116
  • Value
    22
  • Quality
    163

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13

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67,540 reviews

3
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How would you rate HotelsOne?
Top Positive Review

“Great alternative for booking accomodation”

Jesper O.
1/3/24

Used it a few times when i was looking for some alternatives other than the more known ones, and this one worked perfectly. The thing that caught my eye the first time i ever logged on the site was their extensive language and currency preferencers, they are pretty easy to set and the website interface is a little bit old-school which like. You don't really want flashy animations and shiny illustrations, you just want to book your hotel, get your confirmation, check some info about the hotel and get on with it. This site is particularly cool for that, prices are competitive and the website often provides pretty good deals and discounts as well. So, simple and east, streamlined, supportive, competitive, it has all the good ingredients to be a really good alternative.

Top Critical Review

“This company is a criminal organization”

Carl K.
9/17/24

Never booked through hotelone.com these scoundrels will trick you into booking a non-refundable hotel room with zero warning. Once you book, they bill you the full amount automatically and then it's almost impossible to get your credit card company to even reverse the charge. I had a booking a month in advance on a trip I had to cancel a month in advance & the hotel refused a refund as well!

Reviews (1,649)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (84) credit card (179) booking process (369) booking experience (285)
Thumbnail of user melt76
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Bien heureuse d'avoir pu trouver une chambre a la dernière minute!

Reason I chose this product:

Car il est près du spa Strom.

Quality
Thumbnail of user lisab4277
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Rapide, efficace, plus besoin de parler à personne!

Reason I chose this business:

Super rapport qualité prix!

Reason I chose this product:

Cela convenait à nos besoins

Quality
Thumbnail of user gillesc31
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Message clair. Très facile de passer notre réservation.

Reason I chose this business:

Anniversaire de ma conjointe. Nous voulions quelque chose de spécial

Quality
Thumbnail of user nancyg2424
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Demasiado rápido su respuesta al separar un cuarto del hotel

Quality
Thumbnail of user jacinthel7
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Super j'ai hâte d'y aller sa sera ma première fois

Reason I chose this product:

Qualité prix

Quality
Thumbnail of user sophieb10
1 review
1 helpful vote
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April 18th, 2014

Prima boekingssite, werd getipt door een vriend dat ze wel eens goede deals hebben.

Thumbnail of user lucb64
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Site d'accès facile, clair, bien expliqué - les hôtels sont aisés à choisir

Reason I chose this business:

Diversité des offres proposées

Reason I chose this product:

Hôtel situé au coeur de l'aéroport d'Orly

Quality
Thumbnail of user mauriced103
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Extrèmement rapide pour faire une réservation, Bravo!

Thumbnail of user patricec112
1 review
0 helpful votes
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October 31st, 2022
Verified purchase
• Updated review

L'hôtel est propre bon service et pas trop dispendieux

Reason I chose this business:

Bon service

Quality
J'aime c'est rapide
September 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Tranquillité

Thumbnail of user clemilsonm
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Boa e rápida, não tenho muito que dizer sobre o site, é bom

Reason I chose this business:

Mlehor preço

Thumbnail of user douglasg521
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

Good. Good. Good good good good good good good good good good good

Thumbnail of user brunot38
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Très bon service et fiable! Je recommande fortement

Quality
Thumbnail of user maras106
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Gracias, todo fue muy rápido. Ya tengo ela reserva impresa.

Reason I chose this business:

Me lo recomendaron

Quality
Thumbnail of user nathalier71
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Bruyante
Les lits sont inconfortables
Le bain n'est pas propre

Quality
Thumbnail of user dianec1833
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Belle expérience, courtoisie, propreté, excellent service tout était au rendez-vous.

Super

Reason I chose this business:

Le lieu restaurant tout près

Reason I chose this product:

Pour le lieu restaurant tout près

Quality
Thumbnail of user pascales14
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Tout était très bien, l'hôtel ainsi que le restaurant Galopin.

Reason I chose this business:

Pour sa localisation tout près de la Gare de trains de Sainte-Foy.

Reason I chose this product:

J'avais une invitation au restaurant Galopin alors l'emplacement du Sépia était parfait.

Quality
Thumbnail of user huguettec3
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Je trouve fatigant de répondre au sondage. Surtout donner 50 caractères

Quality
Thumbnail of user richardm3973
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Ok …………………………………………………………………………::.::.:::::::::::::: :/: .

Reason I chose this business:

I did not choose hotels one. I chose a hotel which uses hotels one.

Thumbnail of user michaelb8953
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

………………………………………………………………………………………………………………………………..

Thumbnail of user sarahs3501
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

J'ai reçu le service. Tout s'est bien passé. Rien de négatif à mentionner.

Reason I chose this business:

J'ai trouvé le service sur Google search.

Reason I chose this product:

J'en avait besoin à titre professionnel.

Quality
Thumbnail of user marior341
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase
• Updated review

J'ai vraiment aimé mon expérience pour la réservation
Tout est clair facile et très bien expliqué

Reason I chose this product:

Je n'avais pas de raison spécifique

Quality
Très bien, er très facile pour réserver
September 2nd, 2022
Verified site experience
• Previous review
Thumbnail of user natachap11
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Très bien, site web pas compliqué
Arrivé à l'hôtel tout était exacte et c'était payer.

Reason I chose this business:

Déjà séjourné

Quality
Thumbnail of user mylenet4
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

C'est facile d'accès et pour la rapidité de réservation.

Reason I chose this business:

Google m'a proposé ce choix.

Reason I chose this product:

Voyage d'affaire.

Quality
Thumbnail of user thierryo1
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Tout c'est bien passé très facile de faire une réservation

Quality
Thumbnail of user user7624
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

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From the business

Save up to 75% on hotels in 15,000 destinations worldwide. Read hotel reviews and find the guaranteed best price on a choice of hotels to suit any budget.

Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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