• HotFootballTickets

HotFootballTickets

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Overview

HotFootballTickets has a rating of 2.5 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotFootballTickets most frequently mention customer service, credit card, and premier league problems. HotFootballTickets ranks 39th among Tickets sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    6
  • Quality
    8
5
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How would you rate HotFootballTickets?
Top Positive Review

“Made up my mind to go see Chelsea beat Everton”

Michael D.
2/26/14

Made up my mind to go see Chelsea beat Everton. Booked the tickets on short notice, and still got them three days before the match. So glad I did this: good seats and good game. Will definitely make another booking.

Top Critical Review

“Awful - do not use”

David R.
11/26/16

Please do not use this website. Flew to Liverpool after buying Anfield tickets. Promised delivery Friday. Didn't happen. Promised a meet Saturday. Offered refund 10 minutes AFTER game had started. Awful, terrible service and heart breaking for my 11 year old son on a trip of a lifetime. Disgusted

Reviews (135)

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football tickets (21)
Thumbnail of user stuartd11
GB
1 review
17 helpful votes
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March 16th, 2014

Bought 5 x tickets for Barcalona v City champions league game at the Nou Camp. We are city fans & tickets should of been in away section as advertised. We would not have paid £275 each for a ticket in the home end. I paid £1375 on my credit card and they email great with confirmations etc. I had concerns as they were shipping tickets 3 days prior to the game to my address in the UK. I then received an email saying delivery would be made to my hotel in Barcalona. I then received 2 x phone calls day before game saying delivery would be made the morning of the game. I then received a txt on the morning saying it could be upto 4pm.
The tickets did arrive & I video'd the opening of the envelope lol not convinced there was 5 x tickets inside.
I read most reviews after I had made my purchase & that made me suspicious for a month, will they wont they.
After the game I emailed hot football tickets asking for a refund as they did not supply what they advertised and what I paid for. I have not heard from them since.

To sum up, paid over the odds for tickets in the wrong end with a few sleepless nights.
If hot football tickets would like to improve their service please take on board some of my comments from a fans / customers point of view.
I also feel sorry for anyone who didn't receive their tickets & hope they got refunded some how.
Many thanks for reading my review
Stuart City fan from Blackpool UK

Thumbnail of user georgec54
George C. – HotFootballTickets Rep

Thank you for your feedback.

We are truly sorry to hear this was your experience.

We have your order number and are investigating this matter in order to make it right.

We would very much like to resolve this issue to your utmost satisfaction.

Thank you

Thumbnail of user robertsb
Hong Kong
1 review
0 helpful votes
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December 25th, 2017

The process was incredibly smooth and would order from HotFootballTickets again! Thank you so much! I will also make sure to recommend your site to others four different activities and venues!:-) thank you again!

Thumbnail of user laurap711
GB
1 review
2 helpful votes
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October 8th, 2020

Cant believe this company is still allowed to sell tickets for events - they are rude ignorant and take your money without a care in the world - no English speaking to help at all - said I'd get a refund for a game that was cancelled due to covid then played behind closed doors! Fobbed off that their bank is at the back of the list for refunds (haha) never heard anything as stupid if a refunds been processed it goes in end of! Honestly avoid!

Thumbnail of user olgab6
RU
2 reviews
0 helpful votes
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April 17th, 2014

I bought tickets for me and my husband. We come from Russia and we wanted to see a match when we traveled in UK.
I did really understand what to buy, so when I got online, I made a mistake and bought the wrong match.
So, I called the customer service, they helped me change the order to the match I originally ordered and that was so easy. They were very helpful because I don't really understand in football but I wanted it to be a nice present to my husband.
So the tickets were waiting for at the hotel when we checked-in... It was really good, and they even called to make sure I received the tickets.
Very nice... Thank you...

Thumbnail of user antoniof45
California
1 review
13 helpful votes
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October 1st, 2018

This company did their best to RUIN my World Cup Experience. The ONLY communication was through lies and misinformation. I was forced to run all over 2 major Russian cities to find the "ticket guy" to pick up my ticket, which was paid for 3 months earlier, just hours before the game. The last game ticket was sent to a totally different city, so I missed the game completely. They never responded to this $443 complaint and only after I complained to Visa, was the money reimbursed. Stay away --- stay far away from this company!

Thumbnail of user remcos10
Netherlands
1 review
2 helpful votes
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April 11th, 2014

Please do not ever buy any tickets of this corrupt site. This site is really scam. I ordered my tickets and everything looked okey. I had contact on the phone and email. Then i paid en after a week they canceled the order due to problems with the price at that moment and the money should be refunded in 6-7 days. But they never did. I called couple of times send lots of emails but they don't respons anymore!
Please don't believe the fake reviews!

Thumbnail of user thelmar
GB
4 reviews
4 helpful votes
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February 27th, 2014

This site was recommended to me by a friendwho said: "The best site for getting tickets for any game, any time". It lived up to it's expectations because next week I'm going to see Tottenham vs. Cardiff.

Thumbnail of user stevew265
GB
1 review
15 helpful votes
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January 19th, 2018

Read the small print. They do not guarantee tickets together. If you buy more than 2 tickets then they only guarantee a pair together - even if they advertise them as together!
I bought 3 seats "together" to take my two young sons. Tickets arrived as one pair and one separate seat miles away.
Have bought tickets again from a more reputable website that does guarantee together. No refund on HotFootball Tickets tickets.
Also the delivery line is non existent I was on hold for an hour on the phone before giving up. No response to email, no response to messages left on "Emergency voicemail".

Thumbnail of user janined10
GB
1 review
4 helpful votes
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November 27th, 2016

We bought tickets to bring my 11 year old to his first game. We were promised delivery of tickets the day before, this then changed to the night before then subsequently just before the game. There was 8 others in the exact same position as us. All totally disappointed! Con men the lot of them.

Thumbnail of user masonc21
Canada
2 reviews
1 helpful vote
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March 30th, 2018

Everything was fast & easy to navigate through. I was very glad to be able to get through the process with ease. I wish the fees for the site were lower than what I paid. Hopefully in the future they will be reduced.

Thumbnail of user davidl127
GB
1 review
1 helpful vote
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May 8th, 2014

Purchased tickets to Liverpool vs Newcastle in February to see the mighty reds play which my partner bought me as my birthday present! As I was in the departure lounge at Melbourne airport ready to depart for the UK received a call from hotfootballtickets to advise they hadn't been provided with the tickets so we're unable to provide them to me. They offered me tickets to another premier league match which was pointless as was probably to a terrible match no one wanted to see & I already had accommodation booked in Liverpool and my whole trip was based around seeing Liverpool play & potentially win the title for the first time since 1990! I suspect the tickets are being resold at an even greater inflated price I paid for them!

Will never go anywhere near hotfootball tickets again!

Thumbnail of user georgec54
George C. – HotFootballTickets Rep

We are very sorry to learn from your review that you were not happy with our service.
Please accept our sincere apology.
We are aware of the problems we experienced with this match, we have apologized and refunded you.
We would appreciate if you would remove the review as we have done everything in our power to the get you the tickets, and we admit that we couldn't and therefore we contacted you.
Please contact us in regards to your order.

Jack Dover
contact@hotfootballtickets.com

Thumbnail of user robertcc
2 reviews
1 helpful vote
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March 30th, 2018

Ordering tickets through Event Tickets Center is very easy and quick. I would certainly purchase tickets this way again. The website was very user friendly, I was able to locate the tickets and select my seats with very little effort.

Thumbnail of user sianm4
GB
1 review
2 helpful votes
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April 22nd, 2016

* Overcharged
* Tickets not received
* 4 months to get refund

Customer service is appalling, verbally abused over the phone, hung up on!

I have evidence of everything. They blamed it all on me and my bank, when the truth is they are unfit to be a company!

STAY WELL CLEAR!

Thumbnail of user amyrach
GB
2 reviews
1 helpful vote
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April 29th, 2016

Brought the tickets on the HotFootballTickets.com. I was able to view my seats for the venue easily. The tickets I picked were great, really good view of the band.
We had a very good view from our seats.
I would have liked to have tickets posted.

Thanks again

Thumbnail of user juany10
Indiana
1 review
0 helpful votes
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July 31st, 2018

I paid with my credit card for two tickets back in May for a game in Russia. Traveled from the US to Russia and they are liars and believe I am stupid. The tickets were never delivered and today, July 31st 2018, I still waiting for the refund. Terrible! Flight, hotel and everything.

Thumbnail of user matthewns
Germany
2 reviews
1 helpful vote
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March 30th, 2018

Wish I could see the seats that I am getting or picking. That is the only thing that I dislike is not being able to pick the seat that I want. I am only able to pick the row. Looking forward to the concert.

Thumbnail of user adaml46
Switzerland
2 reviews
0 helpful votes
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April 16th, 2014

I love football, I grew up on it... Therefore, when I wanted to purchase some tickets for the FA cup while I was visiting UK, I decided to check the market for tickets.
I saw the website, and the prices were good, so I decided to buy online. Unfortunately, there was a temporary technical problems when making purchases online, so I called the called center to purchase on the phone.
Even though they could not guarantee me the section I wanted and I was prepared to seat in the section I did not want, I received what I hoped for...
The tickets were delivered to me apartment in UK with a courier on time, everything fell into place. Even though I had my doubt when buying things online... I was prepared to be disappointing, but I sure wasn't...
It was a great experience seating with the fans, the atmosphere was thrilling.
Thank you for a well worth experience.

Thumbnail of user larryj17
GB
2 reviews
4 helpful votes
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October 2nd, 2013

We were planning our trip to Barcelona and wanted to watch live the FC Barcelona legendary team. Much to our disappointment we couldn't find tickets at reasonable prices and most popular games are sold out anyway. Then we came across HotFootballTickets.com which is a great website, very easy to navigate and find what you want as all they do is reselling football tickets. At first sight I thought it's too good to be true but pleasant surprises do exist in life:-) when we arrived to our Hotel not far from la Ramblas in Barcelona the tickets were waiting for us. At camp nou stadium the home of Barça you can feel the excitement and the electric atmosphere in the air. We were very happy with the service we got from HotFootballTickets.com.

Thumbnail of user rogerw88
GB
1 review
2 helpful votes
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February 26th, 2018

I booked 2 tickets for the Liverpool v West Ham game on 24/2/18. Tickets never arrived. I had to contact Hotfootballtickets by email to be told that ticket would be at Twelth Man Pub outside the ground by midday of the match. I went to the pub and made phone contact to be told that tickets would be with me within 15 minutes. I continued to wait until immediately before kick off, still no tickets but a promise that the tickets were on their way. Still no tickets, by 3:25,25 minutes after kick off agent admitted that there were no tickets available. I am still waiting to hear from agent about a refund. At present I am £304 out of pocket + cost of the train fares to Liverpool. I will never use this website again.

Tip for consumers:
Never use this website

Service
Value
Shipping
Returns
Quality
Thumbnail of user fernandoy3
Indiana
1 review
0 helpful votes
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August 17th, 2018

NEVER do a transaction with this website. The worse customer service in the planet... They are cyber thieves. Took my money from my credit card in 5 minutes, never got the tickets and still... almost 4 months and money still netback...

Thumbnail of user radub2
GB
1 review
11 helpful votes
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January 25th, 2019

Avoid Avoid Avoid, this website is a scam. I bought 2 tickets in November, i got a call from a representative on the same day, he decided to cancel my tickets £244 and still waiting for a refund after 2 months. This is a joke website with the idea of scamming people.

Thumbnail of user michaelm2297
GB
1 review
0 helpful votes
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June 3rd, 2019

On 8th May I purchased 2 tickets in good faith from Hotfootballtickets.com to the Champions League final. I paid just over £7,300 and on many occasions this company confirmed the tickets would be delivered to me in the UK, as it got closer to the match they changed their story and said I would have to collect the tickets in Madrid. Just before midnight on Thursday, 30th May (less than 48 hours before the match and 3 weeks after the tickets were fully paid for), they emailed me to say they would not be providing the tickets. Together with the cost of the tickets I am £10,000 out of pocket as I have lost the cost of flights and hotel accommodation.

This company is a total disgrace and should be avoided.
Michael

Thumbnail of user petert267
GB
1 review
0 helpful votes
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March 14th, 2019

Good Service.

I ordered some tickets for tonight's Arsenal game on Tuesday and as promised, they arrived, special delivery before 1pm. Don't get me wrong, the spelling mistakes on this site put me off, I did question myself after purchasing the tickets and spoke to some less than nice guy on live chat, but I came to this site to get football tickets, I got a call from a decent guy called Steve who assured me that the company was legitimate, I checked linkedin for current staff, and what that matters is, I got what I paid for in time.

How can I give anything but 5 stars and say I 100% trust this company. Its easy to give a bad review, but this is not anything but a good review.

Thumbnail of user puechguirali
France
1 review
1 helpful vote
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March 15th, 2018

We live in the South of France. My son and his friend went to Barcelona yesterday (4 hours to go).
They were at Barcelona at 1.00pm. They have waited the whole day to have news from you to get their tickets. They stayed hours in front of the stadium but couldnt go into of course without tickets!
We payed for that 308 euros (youve the proof below and the receipt).
They had to come back home after 12 hours in Barcelona for nothing! Despaired and so sad!
These tickets were for his birthday: 20 years old. How do you explain this situation?
Im waiting to hear news from you and a re-imbursement!
My phone number: *******847

Service
Value
Shipping
Returns
Quality
Thumbnail of user francescof17
GB
1 review
14 helpful votes
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June 16th, 2018

I bought a ticket for the stadium, just to discover that the ticket it wasn't a valid ticket as advertised. I had to buy a ticket at the stadium to get in and assist to Arsenal Man City, apart from the money spent on this fake website. The customer support is a joke, after more than 3 months I'm still waiting for a refund and they don't reply at all to emails and phone calls. Stay away from this website, they maybe send some real ticket sometimes to get a positive review, but they just take money from the others for nothing. Embarrassing.

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Get Football tickets for European Leagues, Cups & Championships plus National teams matches at excellent prices. Get Football Tickets even if it? ۪s officially sold out.

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Thumbnail of user adamc38
Adam C.
CRM at HotFootballTickets.com
HotFootballTickets.com was created to provide Football fans in Europe as well as fans from all over the world an easy and simple way to purchase online from the convenience of their home or Offices, football Tickets at excellent prices with delivery directly to their Home or Hotel.

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