HotFootballTickets

Hard to tell at this point. This company adds additional fees for each ticket purchased, and forced us to pay an overnight fee for our tickets; whereas, tickets would have arrived (via snail mail in 4 weeks) or 2 days before event date.

I purchased two tickets for a Premier League match back in May. The tickets were never delivered to the hotel address I provided. I've been waiting since then ( over a month now) to get my money back and after hundreds of calls and emails, all they keep saying is that account department is dealing with it but nothing has been done! Worst service ever!

I absolutely not recommend this ticket portal! Avoid it if possible. They are stolen my money!

I am writing to you in order to make a complaint because of not refunding me the
Money for the Tottenham Hotspur- Everton football game which was played without an audience on 4th July, 2020.
The 30 working days are over, and though I was promised by you twice that I would get the refund, it has not been transferred yet. I was told that the information and my details have been sent to the appropriate bank who is supposed to send me the money.
I hope the issue will be resolved soon or I need for taking legal actions.

I would NOT bought from a company that is...

1. Just 2 month old
2. Anonymous registered in Panama
3. IP registered in Romania
4. Has zero company information on their website
5. Has no payment gateway

http://whois.domaintools.com/hotfootballtickets.com

If you bought anything there, change your credit card immediately!

5 tickets for Tottenham ordered.
Ticket delivery was extremely tedious.
5 tickets received in 4 different sectors!
2 tickets were invalid and we could not go to the stadium!

Even after repeated complaints no apology or price refund received.

We have used this site twice so far and have been more than pleased with the efficiency of the service. We will certainly continue to use this when booking all our match tickets. Seat were great both times.

I bought tickets from this website on 22/7/17 for the Porto game on 6/5/18. On the 2/5/18 I received an email on their website to say my tickets were cancelled and I would receive an full refund within 30 days. It is now 37 days and refund has been received even though they took this money over 10 months ago, I have emailed different departments 3 times since last Monday and no reply from them. My credit card company is now pursuing this under section 75.

I have a friend visiting from another country and I thought it would be great to take him and my 9 year old son to a Chelsea game. First they sent only 2 tickets and then the third arrived on the morning of the game but was in a different section. So disappointed. And forget trying to contact them the mail box for the so called emergency number is full!

Avoid these scammer. I wrote a post before about this site and now can confirm they are fraudsters. The envelope delivered to my hotel included two old and cancelled membership cards- no tickets. I will post a review everyday to prevent these fake reviews from masking the truth and ripping people off.

Paid 347 euros for 2 liverpool v crystal tickets and the tickets never turned up, explain that to a 9 year old boy going to his first game all the way from ireland, wasted over 1000 euros on flights hotel and imaginary tickets.

Was promised on order that tickets would be in hotel by 22hrs a day before but guess what... nothing yet... we travelled from the mediterranean to watch man utd. Sent emails today but no reply. By phone line is off... by the way tickets were ordered 3 days ago...

I have purchased 3 tickets for Argentina vs Iceland match on 13th March 2018.

On 15th June, one day before the match, the delivery department cancelled the order and informed over mail that full refund will be made to me within 30 working days.

I have mailed 6 times in between, the latest being today with refund request, but no refund has been made. I have called multiple times to the Delivery Department, without any assurance.

I have lost trust and this is an appeal to help me get my hard earned money back.

Bought 2 tickets for Liverpool v West Ham 24/2/18. Tickets were not delivered on time. At last minute they said they would deliver to our hotel in Liverpool the day before. Then we were told to pick tickets up from a pub next to football ground 12 noon before match. Luckily the tickets were there. But not £300 tickets I bought for Central longside between penalty boxes. We had tickets for the top corner as far up as you can go! I feel completely conned! Can't get any response now! Don't trust this site.

My company used this site. I brought 2 tickets to a football match but on delivery I noticed that these tickets were peoples season tickets. I was stopped at the stadium because the gate would not open and I was told I was commuting and illegal act. After the embarrassment of discussing this with officials I was able to justify that I brought them in good faith however if I had entered the stadium with these tickets I could have been prosecuted and sent to prison. Dont be stupid stay away from these people. Every time they get an honest review this site put up 4to5 fake reviews to boost the average shocking. Chelsea FC and the premier league have their group companies on their sites as illegal as well.

Do not buy tickets at https://hotfootballtickets.com because:
- Do not refund if you want to cancel
- Offer credit but you can only 25% for other purchases,, meaning that you must give them more money
- terrible & rude customer service
- not sure you receive the tickets you have bought

These people are liars and frauds. Took our money and never delivered the tickets in spite of sending us a fraudulent Royal Mail tracking number and called us saying they'd take care of it and never came through. Stay away from these frauds at all turns.

Terrible. I bought tickets for the world soccer cup. MY order was cancelled 1 hour before the game, after I paid for the tickets almost 2 months before the game. Spent all the money traveling to Russia... and guess what... the money is not back to my account. Conclusion: this website is a bunch of cyber thieves. Even worse... I sent to this date 17 emails asking for my money and NO response

They don't give any information about who they are, or where they are.
They don't even list an email address?

( Yes, I do see they have a email contact form. For all the credibility that has...)

Then using privacy protection on the domain? Makes it even worse.

Why would anyone deal with them, when they could disappear with your money overnight without a trace?

Be careful dealing with them. Bought tickets for a match that then got postponed. They said i could get full value of the tickets for another match the same weekend. When i requested another match i got another email saying they made a mistake and that i could only have 75% value. Seem like a totally unprofessional outfit who lack customer service and interrogatory. Steer well clear of them.

Cant believe this company is still allowed to sell tickets for events - they are rude ignorant and take your money without a care in the world - no English speaking to help at all - said I'd get a refund for a game that was cancelled due to covid then played behind closed doors! Fobbed off that their bank is at the back of the list for refunds (haha) never heard anything as stupid if a refunds been processed it goes in end of! Honestly avoid!

I paid two premium platinum tickets, seating together for Ghampion league final2019. I got tickets from category 3, separate seats. Delivery was at last moment. The are cheating people, steal money. Don't buy tickets there!

I booked the seat on Sir Kenney Dalglish stand but when I went to pick the ticket up on the day of match 16th Dec 2018. I got the seat behind the goal on Anfield Road Stand.
I paid a lot for the ticket so I was very disappointed with the seat and I will not but a ticket from them again.

BE CAREFUL ADDITIONAL FEES, CURRENCY CONVERSION CHARGES AND then CHANGED FEES WHEN THEY SEND THE FINAL CONTRACT. IF you're comfortable with all that, then use this service.
Did I receive my tickets? Yes. Delivered as promised, BUT and there is a but, when I completed the transaction online I was told that I was paying 681 Sterling. When I was sent the official contract to pay this amount, the amount CHANGED to 792 Sterling. That is the difference of 111 Sterling change in price. On top of that, this company is in the USA and then converts your order to USD. It does NOT give you a choice to purchase in USD when ordering. I was therefore charged another 23 Pounds to convert to USD, with no say in the matter. In my mind, this is an overcharge of 133 Sterling. (This converts to $217 USD plus 23 pounds conversion of course:)

In all seriousness. Good place to get ticket, but be prepared to be overcharged by hidden, or blatant fees.