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Hottexhaust has a rating of 3.9 stars from 782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hottexhaust most frequently mention customer service, catalytic converter, and great price. Hottexhaust ranks 883rd among Auto Parts sites.
This company responds to reviews on average within 1 hour
3,958 reviews
I needed a catalytic converter for my 1987 BMW 325i. Hottexhaust had the Magnaflow brand in stock, and on sale (!) while other distributors said it was a special order that would take 3 to 4 weeks to receive and at much higher cost. The unit shipped quickly and arrived at my independent BMW garage in Montreal a couple of days later. Overall, a good experience with Hottexhaust.
Try to call them and speak with someone, good luck with that. Sell you product they don't have and never contact you with saying there delayed. Magna flo co also said they have many complaints about hot exhaust. Pay more and order from magna flo
Received in a timely manner and in good condition...////
Muffler has scratches and dented, catalytic converter has dent in canister. Needs better packaging for 1500.00 Part. I expect it to be undamaged
Good luck trying to return anything. The cat I got was missing holes for the oxygen sensor when I called they said all you can just drill those yourself sometimes that happens even though it clearly says on the box if you mess with that manufacture warranty voided. Worse when you call you can transfer to help ordering a catalytic converter or customer service interesting they would be different the difference is they actually answer the phone at ordering a catalytic converter left three messages hoping for a return phone call this time
No problems with ordering and shipping - very helpful and easy especially considering that it was sent to Europe, very quick! Fitting needed a bit of work as the hanging brackets on the centre pipe didn't match and required some insightful adaptation... End tips do hang out more than stock, I appreciate the look, but it does draw more attention. Sound is hardly changed at all, it is slightly better, especially at the start of the torque curve, but I was hoping for more. On the plus side, there is no drone at all in the vehicle.
I ordered 2 Cats. On 12/01/20 and was charged for them. I received an email that says please confirm you received your order by clicking on the link below. This is where it brought me. NOW WHAT? If you ask me, leaving your customers wondering like this is a bad business practice.
Hello Steven
On December 1, an email with an ETA Update was sent to you providing the estimated time of arrival
From: Hottexhaust-Sales <sales@hottexhaust.com>
Subject: Re: Your Order From Hottexhaust (#85642)-ETA UPDATE
Date: December 1,2020 at 6:30:29 PM EST
To: wfhsteven1@yahoo.com
Hello Steven
item ordered is in a factory build, your order is in the factory direct ship queue
Scheduled to complete and ship December 18
You will receive a tracking email the morning after shipping
Order 4 CATS over a month ago. 3 were delivered one is still on back order, I have no idea when it will be delivered. They hardly every answer the phone. When they do they lie about the delivery schedule. If you leave a message they NEVER return the call. Thy aren't even responding to my emails. I'm going to have to call my bank and lodge a dispute, Maybe that will get their attention. If you have ANY other choice about who to order from AVOID these guys!
Tip for consumers:
DONT BUY FROM THESE GUYS
Products used:
Catalytic converters
The price was the best I found anywhere. The box was not factory sealed, but all parts were accounted for and appears that it uninstalled. Shipping time would have been fine, but UPS seems to be slacking off as of late and this is not do to the normal holiday rush. Hottexhaust.com has done well!
The exhaust looks perfect, I live in Quebec, so I am waiting for the snow tire season to pass to get it installed, i'll let you know if I like the sound later. It was packed very well. Delivery was quick, no shipping fee. Thank you.
I ordered a Stainless Steel exhaust, however what I received looks like it was assembled 4:30 on a Friday with leftover scrap piping with what looks like 20lbs worth of welds to fill in gaps from the extreme differences in pipe sizes. Top it off with the fact customer service is non existent as I've called twice and emailed over the course of a week and have yet to get a response.
Had to call and get a refund after several business days with item not even shipped. Could have ordered on ebay with a guaranteed delivery date. I ordered through hot exhaust because it was a few dollars cheaper. Next time I will pay the extra few dollars to get my exhaust.
Overall excellent. OEM quality California Compliant GM Catalytic Convertor system by Magnaflow. Perfect fit and everything necessary for the installation is included. Price was far lower than the dealership and core credit issued quickly.
Tip for consumers:
Don't throw away the old parts, you might qualify for a core credit.
Products used:
California compliant magnaflow catalytic convertor system
The worst service dont return calls or email sent wrong part and lied about the shipping. And now cant get any call or emails to make a return and vehicle I have to drive around illegally because it wont pass smog because of parts being wrong they sent
These guys came in clutch when no one else would. I live in California and it's hard to get a catalytic converter at a great price with all the requirements for the state I live in. Thanks hott exhaust!
Tip for consumers:
Nothing
Products used:
Catalytic converter
Avoid this business. I had to cancel my order through my credit card company. I received an email stating my catalytic converter had been shipped on 9/02/22 but the tracking number indicates that only a label had been created. When I called and finally got thru to a rep, I was told that it was drop shipped as a large load from Magnaflow and a tracking number would not be available. Also KNOW that a signature is required for delivery so if you can't take off from work, you won't be getting your delivery. No tracking... how will you know when to be home to receive delivery and to sign? BOGUS BUSINESS.
Tip for consumers:
Don't use this site.
Products used:
None.
Got a Magnaflow Overland for my 2109 Chevrolet Colorado ZR2. Bought it Sunday and got it Wednesday, super fast. Love the price and the free shipping. Would definitely recommend to anyone shopping for any exhaust they have on their site.
Products used:
Magnaflow Overland 19569.
I knew what exhaust I wanted and just googled the part number. Of all the places that had it for sale, hottexhaust Had a very comparable price but when I logged into the website They gave me a discount code immediately and it knocked the price down lower than any other website including eBay and Amazon. I researched the website hoping it was not a scam. Reviews were mixed but since they allowed me to pay with PayPal I assumed it would be safe. My exhaust was delivered about one week after it was ordered. I had an email with a tracking number 2 days after my order was placed. The package wasn't beat up or damaged at all. All the parts were there and I am happy with the purchase and the purchase experience.
This company processed and shipped my order from stock in a day and it arrived at my door in Florida 3 days later. From Canada! Most companies I have delt with in the state take longer just to process the order. Also most companies especially on Ebay, dont stock anything they just order from someone else and have them ship the item. That tasks a long time sometimes. HottExhaust stocks what they sell and will tell you if they dont have it in stock. They had a winter sale going on and with the discount the price was excellent. They use Fedex (my fave) and it arrived with no damage. That alone was amazing. So if you need an exhaust system without the exhausting wait times this is the place to get it.
Tip for consumers:
just the facts
Products used:
Flomaster cat back exhaust
I've used this company twice and the prices and processing are the best.
I got a magnaflow for 18 Ram Hemi 6.4 and was originally going to go with a full cat back, so I went with the muffler direct replacement system, super easy install less than an hour, and I'm thrilled with the quality and sound, not to loud... just right. Not to mention I saved $800. Going this way. Very happy.
Products used:
Muffler
I was hesitant buying an exhaust online. So i called the 1 800 sales number. I spoke with a gentleman named John Grohovaz. Soon as I started talking to him I knew I would be buying my exhaust from them. John was polite, knowledgeable and answered all my questions with out hesitation. One of the best sales experience I have ever had keep up the great work John.
Thanks
Manny
Products used:
Exhaust
Very friendly and helpful. I have purchased from them before today and will continue to give them my business and refer my friends as they are the best and only company you ever need to deal with when it comes to exhaust. John is very courteous and helpful.
Looked for a while at a particular exhaust for my truck. Came across Hottexhaust on another forum and decided to give them a shot. There was a 20% Black Friday coupon and that was huge. I immediately placed an order. Communication wasn't great and the order shipped directly from Magnaflow about a week later. I received the system today, unpacked it and saw that one of the ends is bent up pretty well. Not much protection inside the large box, which is surprising, given the cost of the system. Kinda bummed about the piping but I can work with that. I'm not sure I'd order from them again to be honest.
Products used:
Automotive
Hot exhaust does not stand up to what they say. They agreed to send a return shipping label for a part that ends up being a dealer only part. Despite many emails they have not sent it. I will not buy from them again.
Ordered on the 5th of December. I called today the 16th and was told it won't be shipped until the 30 of December now. I could have gotten it on Amazon a lot faster. So the guy in customer service says well I cancel the order and refund your money. Yes cancel my order and Ill order from someone who actually has it in stock. I wanted this new muffler sooner than the 30th. Even with the Black Friday discounted price its not worth the wait.
At first I was nervous from some of the reviews I've read. So, I called and spoke with John (who knew his stuff) about replacement Catalytic converter‘s (CARB version) and a muffler. I got the Magnaflow front and rear Cat's for my 2002 Toyota 4 runner and muffler for a great price. And I shopped around 1st but Hottexhaust had the best price.
Received everything in a few days. Everything was sent from Magnaflow.
Very fast service. I had zero issues with
Hottexhaust. For me, I highly recommend them. Maybe the customers who had issues
Didn't call 1st to make sure they had the items in stock? All Icall tell you is Hottexhaust was a great, fast experience for me.
I ordered an exhaust. I recieved it yesterday. I am happy with it, although it took 4 days to ship instead of 3 days like it says on their site, but im not even tripping over that. What i am tripping over is the customer service. It is the absolute worst i have ever had. In my situation it is nearly impossible to get ahold of anybody if you tried to call or contact them and then when you do call them and leave a message for them to get back to you they don't. I have left them about three or four voice messages exactly with my name and number and I still haven't heard anything to this day. For this fact alone i will never order from them again just incase my next purchase the item is broken or lost i wont be able to get ahold of them. Once again, the item was good, but customer service is a even more important factor for me. I rate a 1.
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Hello Chuck, the item ordered is listed in the California Air Resources Board database for your vehicle. The item does NOT come with and is not pictured with or described as having oxygen sensor ports. As it is a Universal fit catalytic converter, professional installation is required as cutting, welding, pipe forming, accessory adding may be required, adding oxygen sensor ports in factory locations is a service which a professional exhaust installer would perform. Your return request was administered via email, please follow the email instructions to complete your return.