HotTopic

Overcharged. Paid $45 for shipping only for it to take 5 weeks for half my order to arrive, the other half never arrived and was lost. One of the shirts that did arrive came with a big hole in the seam. Will never shop here again

I have tried to buy clothes off their website a couple times, and I gave up and closed out both times. The first time, I was baited with free shipping and discounts that turned out to not work in my location. I accept that free shipping doesn't apply everywhere, but why even offer it then? Mind you but shipping was expensive too. I live in a major Canadian city with multiple hot topic stores yet shipping costs $30ish bucks?The second time I tried shopping online with them, they had a buy 2 get 1 free promo. Problem was that it didn't apply to all the clothes, and that some of the dresses that it did apply to were not available to me...because reasons? I'd click on something, they'd have it in my size, and somehow it was unavailable for both shipping and in store pick up. I gave up trying to find a third dress that could complete the buy 2 get 1 promo. Like why even put that on your website if it's not really an offer that actually works?

Ordered two items on Sept. 9th. I was only shipped one item with the packing list indicating my order had two items in it. Called to get it replaced and was surprised how fast the new order was created for me, only for them to take a week to even begin my 2nd shipment. Now from original order to delivery it will be a total of 20 days to get my whole order of 2 sweatshirts. Obviously not staffing there order fulfillment well enough to handle a basic order. And did nothing to rebuild trust with their consumers after they screw up the process in the first place.

Shopping at hot topic on Christmas Eve the cashier told me I had to get in line and she said the line was down the center store and to the right there was no line but one lady waiting behind me so I just put my items down and left then my son tried to buy something and they wouldn't ring it up for him because he didn't have a phone number and he's 12 years old so he put his items down and left. What a joke of a store we wont be back.

The store is great. Merch is great. My package got sent back from the place I sent it too - long story - and I can't get it resent. The customer service is HORRIBLE. The people tell you what you already know and don't help at all. I wasted 23 dollars here and am not buying anything online from them ever again.

Never purchase anything from them online. I recently purchased items online. AFTER the order they starting emailing me that things were out of stock. I called to cancel but they refused and LIED to me saying they eventually cancelled it. They never did. There is no manager or loyalty department to help you. NEVER AGAIN!

I also had a bad Black Friday experience. I ordered three shirts, and when I checked the tracking, it had said "label created," for two weeks. I attempted to call the customer service number, and got cut off the first 7 times I tried. Finally, the 8th time, I got through and spent more time on hold while they "looked into it." By the end of the phone call, I was told my order would be shipped out overnight for no extra cost, and they apologized. Here I sit almost 3 days later, and it is still pending. Now I also received a new email saying one of my items is no longer available... (it was when I ordered it...) So needless to say, I am NEVER ordering from their website again, and I don't recommend it to anyone. It's a headache and a scam. I am extremely disappointed.

Ordered a pair of shoes seven months ago, since they were on sale. Received a confirmation email and that's about it. Seven months and it hasn't even been shipped. They aren't responding to the emails so I can't get a refund. Ripped me off of $40. Don't waste your time.

My daughter and I have spent thousands of dollars here over the years but its all changed. Management at corporate and store level is terrible. They don't care about customers anymore. You can't get help from ANYONE. The bank that has their credit card, COMENITY BANK, is the worst! I would rate them "0" but that isn't an option. I won't do business either again. They just lost 2 more customers. Whatever you do, don't go to he one at Town Center Kennesaw, GA. Save yourself a headache and rising blood pressure!

Bought an item for Halloween. Shipment date was delayed a week. I received an email today that the package was delivered. There is nothing in my mailbox or mailroom. Customer service is unhelpful. Awful awful awful service. Do NOT purchase from this company.

If a review calls them out for false advertising of a product which is common for them they will either remove the review or say it can't be posted. They will never respond to emails or complaints. This site is run by f***ing children.

I'm Canadian and I was doing some online orders, and I kept running into one problem after another. First, all my items were highlighted in red stating that they couldn't be shipped, so I checked in with live chat who fixed my problem. So I started over again, same problem, and same problem even though two staff members stated that my items could be shipped. Fourth time I contact live chat they tell me that the items I've been after are no longer in stock and one item is "too big to ship." They gave me the run around, and the final excuse of being too big to ship? They literally sent me a big box… for one small square item so I don't believe their "too big to ship" excuse because these were boot slippers…

I ordered a t shirt and a cap and they only sent the cap and they charge me for all the delivery and the cap is of a poor quality they sell you an image on the page and it really sucks I do not recommend this page $#*!.

I've been shopping at hot topic for a couple years now and every time I go to the pants area they never have plus size. I've only found pants that fit me once and it was the only plus size in the store. I think it's unfair that they don't have sizes for everyone and the only way you can get them is by buying them online, they should have them in store like everywhere else.

DO NOT BUY HERE!
These people are scammers. I ordered a package online. First they sent me the wrong order and when I asked to please send me the right one, they told me that some of the things I ordered were no longer on stock. They told me they would refund me the money but they never did. It is a shame that they have such a poor organization, so dissapointed. If you don't want to loose money please don't buy here.

This company is a nightmare to do business with. I ordered a gift for my grand daughter and was charged 3 times on my Credit Card. I called customer service 4 times and each time I was on hold for over 1/2 hour and then connected with a person who could hardly speak english. I then called the Corp. Offices and was transferred back to CS and a non english speaking person.

Love this store. Cute things. I'm a repeat customer. The only thing I wish they would change is how to use their "HotCash." There's always a discount on the site & you can never combine with the hotcash. Kohl's allows you too. When you want to use your hotcash the items are full price & way more expensive. So I always have to throw my hotcash away. Wish they would change that.

Staff in Alpharetta, Ga don't know their own return policy. Wouldn't let me exchange the same exact shirt for a different size two days after the 30 day mark. Permissible exchange based on receipts language. Manager called me a liar to my face and wouldn't help me out because it's "corporate policy." Obviously taking care of the customer doesn't matter to this $#*! hole. Never shopping here again and complained to their district manager.

I placed an online order which was cancelled on their end and I was not provided a reason for cancellation. I emailed their "order status" email and they replied that they weren't sure why it was cancelled and that I should call. I called and waited on hold for 49 minutes, the agent told me it was cancelled due to a glitch in the system, she apologized and recreated my order. The next day I received another email stating that my order was once again cancelled, I'm still not provided with an explanation of why. And now its 9 days to Christmas in the midst of a pandemic where I can not enter a store to shop and I'm left trying to find something else and hoping it will reach me in time to be under the tree on Christmas morning, when our mail delivery is so backed up that it likely won't make it.
Incredibly disappointing.

I recently purchased a nose ring from here that wasn't even capable of going into a piercing. Totally flawed jewlery. I tried leaving a review to warn others about buying the product for an actual piercing (I even recommended purchasing if you just wanted a fake clip-on style ring) and they keep telling me my review has been moderated and doesn't meet their standards. Sounds to me like someone is just trying to cover their $#*!.

Do NOT purchase from this company. Save yourself the time and money. I ordered a pair of shoes from them. I ordered the size I normally wear since there is NO indication of them running a size bigger. When I received them, they were huge! I asked to swap them for a smaller size and was told that wasn't allowed even though the smaller size was in stock online. I then asked to return them and was told that's not allowed either. They offered no solution to the problem. Customer service seemed to not care at at all about the customer. I will never shop there again.

I've been going to this store since I was a little kid! And I love it. Yesterday I went with 4 of my friends, and we were digging thoughout the pins and searching for ones. My friend is holding one she wants to purchase, and she was fidgeting with it, and all of the sudden the little sticker tag peels off. This worker there immediately gets mad at her and goes off and asks why she was peeling on it, she simply replies it was an accident. We leave because the guy scared us. But later on we decide to go back in hoping he is off shift. We go on and immediately he is following us everywhere (thinking we are trying to steal things) and I think he even told some of the workers. We WERE NOT trying to take anything. We know the consequences. But the fact he kept on following us everywhere, can we browse in peace? How rude and obnoxious. I've never felt so uncomfortable in my life. It's sad.

I was going to order some clothes but thankfully i didint. I see so many terrible reviews. However, the website is very laggyand freezes every time i scroll down. Nothing is wrong with my internet or laptop.