HotTopic

I have shopped at Hot Topic for 20 years at this point. Always has fun items you can't find anywhere else.

All the employees were very kind and helped me find perfect school appropriate outfits for back to school shopping! <3

I like the chain a lot but I was very uncomfortable at this location and won't be going back. Good customer service is one thing but the Assistant Manager takes it to a whole new, creepy level. He is married and so am I but he really laid it on thick, constantly flirted with me, and somehow always found reasons to be near me (looking through items at the same places I was looking through them, rearranging stock at another location where I was, etc.) and talk to me. A friend was with me and she can corroborate this.

He used a ladder near my dressing room while I was trying on bathing suits, so he could easily have seen over the door. He also invited me into the back room, which he calls the "inner sanctum". The icing on the cake, though (yes, I'm being sarcastic) was when he sent me selfies that were taken in the Hot Topic bathroom. In the pictures he was wearing underwear and a smile, if you catch my drift.

I went to another store to have my personal information taken out of the computer system so he had no way to contact me. That store's Manager had his District Manager get in touch with me. I told her what happened, but when she spoke to him he lied and denied everything.

I also blocked him on all social media (or so I thought). On 5/26/16 I got a threatening message on Yelp from the person I mentioned in this review, and his wife made a new Facebook profile just to harass and threaten me (I have blocked those profiles and reported him to Yelp). He's trying to shut me up because he doesn't want people (especially his wife) to hear the truth about him.

I have gone to the police and filed a harassment report. I also had my lawyer send them a cease-and-desist letter, demanding that they leave me alone. If either of them gets in touch with me again, I will be pressing formal harassment charges.

I'm a grown woman who can easily handle unwanted attention, but I can't help but worry about the underage female workers and customers who may easily be intimidated by him, especially if he is their superior.

Best shop I have ever been to. Amazing products and good prices. Staff and website, never had a problem. Nothing more needs to be said :)

Horrible customer service. Would not allow my return of a defective product within a two week time period.

Couldnt get in with face shield but could get in every other store in the mall! Pretty $#*!ty of you i never asked for breathing problems! I shopped here alot but NEVER AGAIN!

Several weeks ago I ordered a dress from hottopic.com for my daughter to wear two days from now to her graduation. I was charged $34! Shipping for one dress, but we live in the Virgin Islands, shopping is limited for what she likes to wear, and hottopic.com didn't give me any shipping options, so I bit the bullet and bought it. When it hadn't arrived by last week, and I re-checked FedEx and saw it wouldn't arrive until June 9, six days after graduation, I called customer service. The young woman was very nice and said she would send out the dress overnight. (No longer had my daughter's size in that dress, so she had to pick out another.) Great, I thought, overnight. Not great. It didn't arrive overnight but it was Memorial Day weekend so we were sure it would arrive Tues. Nope. FedEx website said by Wednesday. Nope. Now FedEx website says June freaking 23rd. Back on the phone with hottopic.com and after at least 30 mins, Emele tells me they don't ship FedEx overnight to the VI. (I told the first cust svc agent that, because it's too expensive and she said, "well that's how we ship.") I thought perhaps it would go USPS - why not use USPS hottopic.com?? It was at this point in the conversation with Emele, when I asked couldn't they ship it Express Mail, that she hung up on me, xferring back to the initial call-in recording. Graduation is in two days and no dress. Thanks for, literally, nothing hottopic.

Great company and awesome products! Always find what I'm looking for plus more. Love the tshirts and funko pops!

You will be waiting and waiting for an order they can't fill yet they won't let u know they cant! Customer service sucks!

Very awesome store and the staff are very helpful. This is definitely my favorite store to go to anytime.

The fabric of the dress I got is great, and this site has lots of items for fandom. I was pleasantly surprised to find out that my dress has pockets.

Very friendly employees that helps u with what u need and is willing to find the right size and just all friendly

I was calling customer service to see if they would help me change my address but they didn't help me.

My 16 year old daughter visited the Westshore Mall Hot Topic Tampa store today and none of us will ever be back to this location or any other Hot Topic store based on the actions of a hateful evil employee and the lack of action from their bias liberal corporate office in liberal California! Unfortunately, She was shopping with another 16 year old friend only to be confronted with a psychotic hate fest of our President Trump, religion and the bible from a complete mental case employee along with him pushing his gay marriage and gay lifestyle on these two minors, This rant went on for quite sometime throughout the store until they finally had to leave because of his lunacy. They showed complete restraint and respect for this lunatic as that's how conservatives act and they were taught! I was informed of the employee's actions and called corporate headquarters to discuss the inappropriate conversation and rants of this employee! I was told they would obtain all the information from me and refer to the district manager to contact me back for further discussion. I provided all my information and she began to tell him what was said. He immediately defended the employee especially with his rants about the LBGTQ community and said that's not a concern of the company. I informed him that I have nothing against the LBGTQ community but I have a problem with him as an employee spewing his sexual preference with having a husband to my child while she is shopping. I'm sure my call will not go anywhere since corporate employees condone this type of employee harassment and beliefs pushed onto customers! Disgraceful and we won't be shopping there ever again! I wish I could give a zero star because one star is one too many!

They sell cool stuff for kids.My son shopped there a lot when he was younger.He looked great in them

My experience is regarding the Hot Topic store at Mapleview Mall, Burlington ON. This store in particular trains staff to discriminate against people. I have a medical condition that prevents me from wearing a mask and I have been harassed by their staff because of it. This is a direct violation of The Ontarian's Disability Act, The Halton By-Law and my Canadian Charter of Rights. I have never been met with such ridiculous acts of discrimination. I have called Hot Topic HEAD OFFICE *twice* to get in contact with the Mapleview Hot Topic district manager and have heard NOTHING back for weeks. My complaint is also regarding Hot Topic's head office who couldn't care less about their discriminatory polices going on. They also transferred me to U. S numbers (without my knowledge) so as so not deal with this situation in Canada, they have since bared ZERO responsibility for this crime. In addition to baring ZERO responsibility, Mapleview's Hot Topic manager continues to hide behind closed doors while they push their staff to do their dirty work for them. It's disgusting behaviour and you should be ashamed of yourself for even pushing your staff to be in such a horrible position to do something like that to another. You've lost a loyal customer for life, and I hope you (the district manager, and Hot Topic in general) understand, that I am enlightening everyone about this experience.

Sent in order for my granddaughter, they cancelled it. Ordered again, canceled again. I will never shop there again.

I recently purchased a hot topic exclusive Riverdale shirt and it looks AMAZING in person. I received the package after a week and I didnt encounter any problems!

If you don't like tv or music or goth stuff this place isnt for you. Not for old people just young stupid kids

I ordered 6 items from Hottopic and all 6 items were wrong items. Not a happy customer. I guess they wasn't paying any attention

Associate kenni went above and beyond to help us purchase items others wise we would have left without pleas e check her out

I wish I could give it a higher rating. I love everything about this store! Even in store people working there are amazing. LOVE LOVE LOVE

I placed an order with Hot Topic the other day because I noticed a "Big Sale" for the weekend. I ordered 2 t shirts, and 3 Funko Pop figures. TWO of which were the same. Later that day, I received an email that ONE of the Pop figures was shipped. Not the one I ordered doubles of. I checked my order on the website, and the Pop figure I ordered 2 of, read "Out of Stock". Generally, with other sites, that would include my order. As in, they became out of stock after fulfilling, or putting aside my order. I called to find out what the story was, and they said it's "back ordered" and the T Shirts might ship on Monday because they don't do shipping on Sundays.
I then received an email on Sunday saying the t shirts were shipped. I called again, and they said that they won't know if the pop figures will be available for One Week to 90 days. I said, I would've rather them wait to find out because if the pop figures wouldn't ship, I would've canceled the order completely.
The rep said if that's the case, I can return the items. BUT, returns are only good for 30 days after receiveing, but he would put a note saying that I can return if it takes up to 90 days to find out the status of my pop order.
He then explained that he would add 2 Rewards to my account that are good for $5 off any order. ($10 in total) that expire in a month and a half.
I explained that I appreciate that, but will not order anything from them until I know the status of my Pop figures. Again, added a note to reinstate those rewards should my status be determined after 90 days.
So... I may not be able to wear these shirts for 90 days, nor remove the other Pop from its box for nearly 3 months because they put an item on their site that was not it stock, that was marked IN STOCK when I ordered.
I have no faith in placing further orders in fear of the items I order not actually being in stock. It was a mess up on their end because they didn't update their site info. Now, I may have to hold on to 3 items I can't use for nearly 3 months because of it.