HotTopic

They will send you the wrong item, and refuse to pay for the postage to send it back to the US. Customer support also wanted me to phone them rather than emails. I will never use this site again.

I know that it's pricey but it's so worth it! I bought my items and two days later got all my packages in the mail in perfect condition! :D love this store online and in person.

I bought Potter Hufflepuff Girls Cardigan as a birthday gift and believe the receiver will be thrilled, I will find out this Sunday, I have not given it yet I can say the quality is excellent and arrived very fast, I will be buying more from them for Christmas gifts

I placed an order using my hot cash I earned for $30. It offered me a free shipping discount so I applied that code also. On my order review it showed both discounts applied so I submitted my order. They then charged me full price and only gave me free shipping. Contacted customer service, very slow and not helpful at all. Told me next time don't use 2 codes together. IT SHOULD HAVE STATED THE 2 CODES COULDN'T BE USED TOGETHER INSTEAD IT TRICKES YOU INTO THINKING YOUR TOTAL IS ONE THKNG THEN CHARGES YOU FULL PRICE. Extremely unacceptable!

The website ordering system is dreadful with loopholes they don't tell you about and then you call and the customer service does everything in their power to deny any wrong doing. I foolishly trusted them and made a pre-order on a purse from Loungefly. It was a gift, so I entered the address of the recipient in the 'Shipping' fields. I received an order confirmation and was told it would ship in 4 - 5 weeks when released.

Well that time came and nothing, no email, no tracking number, no purse. I contacted HotTopic only to find out my order had been cancelled and no notification was sent to let me know. Furthermore, it was cancelled because my shipping address didn't match my billing address and so the system rejected it. WHAT!? Why even give the option to enter a different address if you won't accept it? Why not even tell the customer that they can't do this let alone tell them you've cancelled the order?! I trusted that my order was confirmed and by the time I realized something was wrong, the item was sold out.

What makes it even worse is being on the phone with them for almost an hour while they profusely tried to get out of it and do nothing to make up for their seriously flawed checkout system and lack of communication. They actually expected me to be constantly checking the order status during the four weeks between the order and when it was scheduled to ship to make sure everything was okay. In other words, this was my fault, not theirs. Zero accountability, because I am supposed to know that I shouldn't trust them to contact me with any problems.

Absolutely done with this company.

WHAT EVER YOU DO, DO NOT ORDER ONLINE! THIS MAN NAMED JOSE I TALKED TO YESTERDAY WHEN I PURCHASED THE ORDER AND HE GAVE ME A HARD TIME AND TODAY I CHECKED ON IT AND HE SAID MY CARD WAS FLAGGED AND THAT THE ORDER NEVER WENT THROUGH. THATS TOTALLY BS. ANDDDD THE CALL DROPPED AND HE ACTED LIKE NOTHING HAPPENED AND THAT IT WASNT HIM ON THE PHONE BEFORE. I REMEBERED HIS NAME ON PURPOSE SO THAT THERE WAS NO FUNNY BUSINESS! THE RATING SHOULD BE NEGATIVE 100!

PLACED ORDER BLACK FRIDAY, CALLED TWICE TO SEE WHAT WAS GOING ON BECAUSE IT HADN'T MOVED, WAS LIED TO TWICE SAYING IT WAS GOING RIGHT OUT AND 15 DAYS LATER MY ORDER IS CANCELLED BECAUSE THEY "RAN OUT" - NO KIDDING BECAUSE NOONE BOTHERED GETTING MY ORDER READY IN 15 DAYS NOW I WON'T HAVE THIS FOR A CHRISTMAS GIFT, ALSO SAID I WOULDN'T GET BACK THE REWARDS I USED TO PURCHASE THIS, REWARDS I HAD EARNED AND NOW I LOSE THEM BECAUSE THEY'RE TOO LAZY TO GET ORDERS READY? ITEM WAS IN STOCK WHEN I ORDERED BUT CLEARLY AFTER 15 DAYS IT'S BOUND TO RUN OUT, RIDICULOUS, WILL NEVER ORDER FROM THEM AGAIN. NOONE ANSWERS THE PHONE NOW EITHER, MY "ESTIMATED WAIT TIME" HAS BEEN 10-20 MINUTES FOR THE PAST HOUR NOW.

I love the assortment of neon colored accessories and the HUGE selection of band t-shirts available in stores and online. I also love the skinny jeans that every guy should be rocking!

I love ordering from Hot Topic. My most recent order came this week. I pre-ordered the new Paramore CD and had it the da after it was released. Very happy customer here! Thanks Hot Topic!

I ordered black combat boots August 15,2022. It's August 26,2022, and I still have not received my item I payed for. As you can see in my email that was a confirmation of my order I was charged $95.01. I was told the boots were pre-sale, and that I wouldn't receive my package, my combat boots for another year. So I canceled my order because I'm not going to wait a year, for combat boots. I was also told by customer service I was never charged for the boots. Look for yourself in the screenshots if I was charged or not. It even shows in my hottopic account, in my order history I was in fact charged $95.01. So much for customer service respect and appreciation for your customers. If we dont receive an order that we payed for, we should be eligible for a refund. My daughter never got her boots I payed for and I never received my refund in the amount of $95.01. I will never EVER order from hot topic ever again. I'm angry, frustrated, upset, that customers do not get their refund that they're eligible for which seems like a legitimate scam if you ask me. Don't ever order from here. Save yourself the headache.
Also, the guy threatened me that I was being recorded on the line. I told him record me then but you can't expect me not to be angry when I'm getting ripped off. Hottopic, you just lost business with a reliable customer.
A.M. R.

I bought so bows and a bag off the website I was completely happy with the bag I thought it was so amazing I would love to keep ordering from them, although I bought the bows we're going to be a bit bigger I still absolutely love them and wear them so much thankyou

Have always had friendly experiences inside the stores around kansas but always have had issues with the website sending correct and not damaged items

I like this store a lot. I've had one bad customer service experience with them, though Still Hot Topic has my favorite things. Love all the band shirts. Great shot glass collection too.

I like going in to this store and looking around. Usually get a Southern Rock group T-shirt. Sometimes find other cool things. The sales people are always nice.

I placed an order on 11/23/18 which apparently got lost, okay, it happens, no big deal. I follow up with them Dec 3rd after confirming with USPS that it never even made it to their facility (it was stuck in pre-shipment status for awhile), I'm told I can get a replacement with free expedited shipping. 24 hours later I get another email that one item isn't in stock anymore, no big deal it happens, I tell them what I want as replacement and they assure me it will get shipped out that day. I (Mind you the person telling me its out of stock was a totally different person) inquire about the expedited shipping and receive zero response. So, I get an email that my new order was received on Dec 5th, but no update on shipping (I'm writing this Dec 9th) so I finally send another email, but get a bit antsy and just call. Come to find out -one- item shipped, standard shipping. The other one -might- ship tomorrow from another warehouse. I'm beyond livid. It's not like I asked for expedited, but if you're gonna offer it, at least hold up on your end. After this I am 100% done with hottopic and all their affiliates because this is not the first time i've had problems just receiving a simple package, I figured after a few years they would have ya know gotten better.

I bought a gift for my friend, and one day I found out the money was sent back to my bank account. THE GIFT WAS CANCELED, BUT I DIDN'T RECEIVE AN EMAIL SAYING IT WAS. I WILL NEVER BUY FROM HERE AGAIN.

I ordered a shirt for Christmas, and it showed up in a reasonable amount of time. However there was a hole in the side. The hole is on the seam though, so it's easily fixable.

I LOVE the HotTopic in the mall. The staff there are usually helpful and the store is relatively clean (a bit crowded though).
Their online store... what a joke. I tried to order two watched on December 26th which I only did because the shipping was free over $30 (the shipping to Alberta is $31.00 which is double what the watch alone would have cost so I ended up finding another watch as well to make the order up to 30) I had to call in to make sure the shipping was going to come off and the guy helping said it would. He said the order went through but then I immediatley received an email saying it was cancelled (I was not charged) and both items were out of stock but was assured a note was on my account so I could get the shipping free in the future. I saw the watches again online today and called to order them. After the exchange rate I should have been charged $47 and some change. I was charged double that. When I called back (2 hours later) they said there is nothing they can do at this point and I either have to call back after I receive another email confirming that they have been sent OR I can refuse the package when it eventually comes. Total bull$#*!.

Please don't buy anything online from this company! I pre-ordered a purse on September 8. I was told that I would receive this purse between October 18-28. Never received the purse. I called on October 25 to check status and was told that they had lots of inventory and they would ship my purse out by Monday 10-31. No purse showed on 10-31 but I called them and was told they had plenty of inventory and would have a supervisor call me to give me more answers. Received a call Tuesday from the supervisor and she informed me that they had no inventory and didn't know when they would get it back in stock this year! When I asked for a refund she told me she couldn't for two weeks because it might be back in stock?! Not only this company never communicated with me about this issue but are giving me conflicting information of yes we have it in stock to less than a day later no we are out of stock. Now refusing to refund me for two weeks. Wtf! Please do yourself a favor and don't order online from this company.

This is a inperson review but im a closted trans-masc and one of the sales people (forgot the name) helped me sneak a he/him pronoun pin into my bag so my family didnt notice 10 / 10 customer service

Their online process is a pain. Customer service isn't helpful in the slightest. Couldn't buy any items after my orders got cancelled multiple times without notifying me.

Sold out items still featured as if available items and items not sold out or limited time removed. Right now any shopping from thid site for desirable itens is impossible.

See i am not a person do write bad reviews unless i am really mad. And so on Black Friday they had their deal on tees so i bought my self one and a best friend necklace and they CHARGED MY CARD 8 TIMES NOT 2 LIKE OTHER PEOPLE DO NOO 8 TIMES AND NOW I HAVE 200 LESS IN MY CARD SO I CANT GO XMAS SHOPPING AND THAN I GET AN EMAIL SAYING "I AM SORRY YOUR ITEM IS SOLD OUT AND UNAVAILABLE YOU WILL BE REFUNDED" I HAVENT EVEN BEEN REFUNDED FOR THE 7 EXTRA TIMES AND I AM REALLY PISSED CAUSE THE SHIRT WAS WHAT I REALLY WANTED WHY DIDNT THEY HAVE SAID ON THE WEBSITE AS I GOT OH SORRY IT IS SOLD OUT NOOOO THEY REALLY SCREWD ME OVER AND I AM NO LONGER SHOPING THEIR PS MY SISTER USED TO WORK THERE AND THEY SCREWD HER OVER ON HER PAY TOO AND SHE NEVER GOT IT FIXED... I AM ON A STRIKE AGAINST HOTTOPIC!