House of Beauty

I ordered a product from this company 5 weeks ago, have not received it thus far.
I have made a number of attempts to contact the company via emails and phone to no avail.
My thoughts are I'm getting ripped off or they have a big problem with customer service.
My message to all is to stay far away from House of beauty, as I'am pretty sure I was taking for my money. I will continue this review if anything changes. 10/24/22

I used House of Beauty for over a year. Have had no problems. This last order I placed, never arrived. There is virtually no way to get this company to answer you, whether it be by texting thru their website or just a plain email. No response after many tries. The phone number just rings until it finally goes into a recording telling you the mailbox is full. I had finally had to call my credit card company to get my money back. Beware, you will regret buying from this company.

I didn't receive all my order and they said it would ship out in 7-10 days. I tried calling and emailing them and still haven't heard anything regarding my order. Let me add that the phone numbers listed don't work! I will never order from this company again!

This "company" is a joke.
Customer service line goes to someone's home phone.
It's been A MONTH, and I haven't received my entire order.
I've received 3 items and one of them was open and janky!
It looked like their products came from the expiring soon, sale bin at Marshalls.
They don't send product that says "in stock",
And they won't give you a refund either. Go to Cosmetic World! I got all of my products brand new, in a few days time.

I ordered some items from them in My 2022 and when I received my items. I return one item in 2 days and email acknowledged that they received it. And that refund minus restocking fee would be sent back. This is now august 19,2022 and still haven't received my refund back. This company should be closed down and I have contacted BBB and will also be forwarding this to Inspector General cause it's not right. All the people that they are getting money from. Quick to take money out of account but don't wanna return it.

I placed an order with House Of Beauty and never received the product. I called several times and they will not issue a refund. They now have blocked my phone number since I keep calling them about a refund. I plan on contacting the PA Attorney Generals Office and report them for fraudulent activities. Very bad business ethics, I would not do business with them.

Contacted multiple times on damaged goods, playing ring around the rosie, not giving any solution & blaming the carrier vs poor packaging. Waste of money and now I have an item I cant use, no resolution on the damage & no offer of credit or returning of the product. Worst business to deal with. They have no voice mail and no one answers the phone. Tried 6 times to contact through email & do not care it came damaged. I'd give a zero if I could. It wobbles back and forth and plastic busted on the side. Low quality product.

I ordered 3 Sebastian cellophanes about a year ago. After many weeks, I received only 2. Never got the 3rd one as promised. I called and sent emails, never got an answer since. They might run out of business!

DONT BUY FROM THIS SCAM OF A COMPANY. Report them as a fraudulent company at https://reportfraud.ftc.gov/

I placed an order July 6, my account was debited and nothing has been shipped to me. I keep inquiring about this, and no one gets back to me. They say they'll "look into it" and then nothing happens. I want a refund, but its impossible to get anyone to respond. Not sure how they scammed their way into getting 5 star reviews, but this is definitely a sham of a "company."

I ordered a Mugler Angel gift set and the perfume is bad. Please see the pictures so you can see the difference and how bad the product is. It stinks too. The perfume is brownish gray instead of clear blue.

I'm not sure if their product is fake or just past expiration but my perfume is off and the woman on the phone doesn't seem to help. She won't discuss the problem and just keeps hanging up. I also sent an email with photos.