Hoveround

Since 2018 that had the first power chair from you, I had been very satisfied with that chair at that time. I lost the chair and also a mistake with the health insurance that I had at that time and also, eventually was stole from my disease. At tis time, I have the need of having a chair now, again, because I lost my left leg below the knee. It's very difficult to have balance yet, so that's why I need a chair that I can lift to the height of washing diishes and cook.

Thank you

Received new chair but has different cushion on it 3 in too high. Talked to hoveround rep and said need order from doctor. Doctor office faxed new order on Friday August 2,2024 for regular captain set for chair so now waiting to hear from hoveround to get this as not able to use new chair like it is.

I recently called for a remote hoveround wheelchair, it was me who couldn't seal the deal. Now is not the right time for me. I need one too very badly. I fall all the time, in walking i get nervous and shaky i fall. I fall a lot all the time. Sometimes i do not get a warning at all, i just fall. I am scared i might break a bone, like my hip, pelvis or tail bone. Bad timing that's my issue.
Sincerly,
Ruby

I am grateful for the detailed explanation of the potential request for an electric wheelchair. The rep was extremely helpful in explaining all the intricacies of the approval process. Thank you

The process was very easy. Hoveround took care of contacting my doctor and getting my appointment for my evaluation. The whole process was handled with ease.

The person who spoke to me wanting to know if I have heard anything from the doctor or physical therapy department. She said she couldn't get hold of either place. I told her perhaps she should try after lunch.
I had to hang up on her. They kept calling me. I have no answers for you. It seems I have to do every bodies job.
I am 66, disabled and tired of it.
If my doctor doesn't do her job, I will fire her and start the process over with a new clinic.

I bought a hoveround MVP5 it was supposed to have 5 year warranty, ( didn't) the back wheel caster broke only 1 year and 11 days later and we found out it was not under warranty, after several phone calls with some very rude customer service people and going round and round with them for 5 months I ended up fixing my power chair. They said it was the insurance and my insurance said it was hoveround and they had sent what they needed, they don't loan you a chair if yours is broke until it's fixed and all I was told was he was sorry but. I would never buy from them again. I am an amputee and have to have a power chair so this is unacceptable. I made a report to BBB on this.

I have not heard back from Hoveround. I talked on phone and they said would get back to me. Have not heard back to get my new hoveround because warranty has ran out on mine.

Nothing to share yet until we go through the process of a prescription and acceptance of Medicare. But you have contacted me and were very pleasant to talk to.

My experience was very pleasant and thorough your employee was very nice and he made me feel comfortable while he did his job

It was one of the best experiences I had over the phone trying to purchase something.
She knew everything about the product and what I need to do to get one. Very professional and to the point. In that 1 conversation she told did.She told me everything I needed to know and How to go about getting it.
She needs a raise.
I need to speak with her again. It is A loose end that I need to take of
Have her call me if you can
Thank you

Great experience the representative was very kind and he made the process easy.
Thank you 😊

One agent would explain a procedure and I would pass it along to my primary. Then another agent would call asking a question regarding dates for assessment and I told them - physical therapy July 11 and primary July 26. That same day or next day another agent calls to see how assessment went! I told them I had said it was not until the 11th. They thought it had been in June! That was a regular appointment with my primary. Then I'm told the process includes steps they neglected to tell me before so I had not given my primary correct information. It was like they were trying to hide something from me. One day they needed to call and confirm my appt on the 26th with my primary and said I had to stay on the line. Then I found out there was no need for me to stay on the phone. Made me mad.
I have no idea what an order ID is. I have also received an email from Hoveround telling me I have a message to check regarding an inquiry by going to the My.Hoveround.com portal. I had no idea what that was and no instructions. I found out I needed to go to Hoveround.com and create my account. However, there wasn't anything there for that either. Needless to say, I'm not impressed with Hoveround Customer Service.

Customer service was excellent, kind, courtesy, knowledgeable

Easy to work with. Excellent customer service.delivery was easy.

The representative was articulate, friendly and helpful.

Customer service personal that delivered my unit was very friendly

I called in regards to replacing my current MPV5 Hoveround that is 13 years old. I spoke to a representative that contacted my doctor and explained all the information that was needed to complete the replacement order. I called back the next day late afternoon and was told the insurance that I have you do not except. Not only did you waste my time you wasted the doctor's time as well. Why did I not get a call from Hoveround letting me know about the insurance policy before we set up appointments with doctors?

Lady assisting me was very pleasant and helpful. I hope my request goes thru fast after my doctor visist end of June. It has been very helpful too me so far. A senior has trouble following instructions for you require, but not this time...waiting for me to book my Dr. appointment, and other details. Very patient and understanding.

They did a great job at the beginning to get everything organized for my electric wheelchair. They were supposed to call me on Friday to make sure that all the paperwork is in to schedule point for the next step. I have not heard from them cents.

Their ability to deliver needs a major improvement! Many calls made and still no chair! The only chair they produce is a musical chair!

At the first contact with HOVEROUND, they asked a lot of questions. They then instructed me to get in contact with my doctor and get an appointment with him to fulfill their inquiry as to 'why I required a power chair. I attended my appointment and responded to all the questions and requirements my doctor stated I needed to be eligible to further process my need and request for a power chair. After all of this scrutinization, they sent me a letter; denying me a power chair, because they do not operate in Arizona and they do not deal with Cigna. All such wasted precious time and energy.

Representative was informative, knowledgeable, professional and courteous.