Unfortunately, there appears to be a disconcerting pattern of problematic transactions and substandard customer service with this company. Sadly, like numerous other consumers, I was also a victim of unprofessional and potentially unlawful business practices including unacceptable and unsatisfactory customer service. Fortunately, HSN violations can be reported to the Federal Trade Commission who will enforce penalties for confirmed merchant violations perpetrated against consumers. Additionally, consumers can initiate with their credit card company a dispute claim / chargeback for a problematic transaction. Shame on HSA corporate and Qurate Retail Group (their parent company) for failing to ensure consumers are recipients of quality and lawful customer service!
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