Hudson's Furniture

I purchased some furniture about 5 months ago. I had a very hard time getting one of the pieces that was delivered damaged exchanged. Now five months later, I still haven't received some lamps that I purchased and have been getting the run around since. They keep telling me that they have no control over this issue because it[s only accessories and they can't control how long tor when till we will receive them. Chad, who is the salesman isn't very helpful and doesn't really seem to care whether we get the lamps or not. My advice to anyone trying to get furniture, go someplace else because Hudson's doesn't really look out for their customers once the sale is ma de...BE WARE!

This is an extremely bad company with really bad unethical employees at their Melbourne, FL store. Also even their regional manager at their headquarters is a complete waste and has never heard of good customer service either! Please never use them if you don't want a complete run-a-round and a loss of money and your valuable time. They do not stand behind what they sell and they all lie about the situations regardless of the numerous verbal conversations but better yet we have everything in email correspondence but it still did not matter and they screwed us anyway! They actually held us as hostages until they got their way costing us a lot of money!

I usually do not document or file any complaints but this Hudson Furniture Company has my attention well beyond anything that could be consider normal or ethical etc. Please do not purchase from this company unless you enjoy being screwed!

At some point Hudson Furniture needs to stop pushing the blame onto others and step up their customer service game. I'm tired of being told, "you're not the only one", " We don't know what's going on" or "it's not us, it's the times"

We placed an order in May with a 50% deposit and over 7 months later, we have no idea when or if it will come in. To make us feel better about our situation the sales manager inform me they have customers who have been waiting for a year to receive their orders. I'm not sure what to do with that information, but I feel like there was a hidden message in the story? I understand we are not the only people in this situation and being told that multiple times does not make this easier or better. Continuing to sell product you don't have and have no idea when you will get in... is not okay!

You took our money and as the customer left me with very little options. Hudson Furniture has lost a customer for life.

We purchased furniture from the Melbourne, Florida store in October.
It was delivered 11/11/2020. The sofa was damaged.
Long story short, without all the details, Hudson's is making it right for us. I would absolutely recommend them.

So many issues with this company. Should have known form the beginning there would be a problem. Don't go by what the website says. They will not honor any of it - says the updates on website take longer to change so they go by what the store is currently offering. Also when they say a product is available they will change that about a week after you place your order - and you can't cancel, just get a store credit. It's quite the scam they have going on. Also if the Regional Manager Lisa King has to get involved be prepared to speak with the rudest, most unprofessional person there is. She over talks you so in the end you are so frustrated - she thinks telling you she is sorry solves the problems. Took me about 2 months for her to return the call after about 15+ requests. Nothing was resolved since she never let me finish a saying anything. Wanted to talk to her boss - she says she answers to the owner. Would love to let him know how unprofessional his company is being run.

After 3 months I am still out of pocket $1000. The company special ordered the incorrect item for me and after 3 months have still not issued a refund. I have spoken with the sales rep, the manager and customer services and have been fobbed off with excuses, told someone will call me back, but never with any resolution to my problem. What i ordered is not what they delivered. The manager is rude and just about useless. I am now hoping Amex can get me a refund before i have to go to small claims court to seek a refund. I would rather sit on the floor than ever shop there again.

I ordered furniture, 6000 dollars worth and they gave a delivery date of 2 months. It's now 2 months and I just got an email from them that it wont be here for 3 more months.Of course you have to pay upfront. I don't know how they can sell furniture that they don't have and can't get in a reasonable time. Buyer beware don't order from them!

Ordered stearns and foster bed. It was delivered, dirty used mold was on it, contacted customer care they send out a mold specialist, he verified that it was mold and was sent back to the store. Ordered a Dallas chestnut sectional sofa, when it was delivered, it was clearly the wrong sofa, felt like plastic fake leather, not genuine leather. No where on couch bottom or side did it mention genuine leather! Black panel queen head snd foot board delivered, box had been opened, pieces removed, do bed was incomplete and had to be returned.
Financed with Synchrony Bank, Hudsons is not communicating with Bank, do our statement hasn't been adjusted! Poor poor furniture, do not buy from Hudsons, if there is a problem it will take forever to get resolved.

Happy to have Furniture from Hudson's.
Today has been delivered the bedroom set, the boys installed very carefully and they left everything clean.
Furniture is very beautiful and good quality.
Thank you Hudson's for perfect service you have

Just purchased new mattress and box springs and two carpets! Thank you Damien for your help! I absolutely love my Hudson's mattress and would recommend before spending money on a fabulous mattress check out Hudson's brand!

Top money paid for very poor and cheap quality products that they sell.
Please go somewhere else for your furniture needs because you will regret it if you go to Hudson's Furniture. The materials are of poor quality and they don't cover any of it even with a warranty. I bought an electric couch and chair for more than $2500. 00 and couldn't even enjoy them. Within the first year they were tearing and the color was fading all over. I have been trying to get a resolution from them and they told me they could give me a $150 refund or a $400 in store credit for the $2500. 00 I spent. That is such an insult coming from such a reputable company that they claim to be.

I purchased a sectional couch 4 years ago and purchased a warrantee that covers 5 years and I was told that covered everything... there is only me and my husband - no children... I made a claim, and it was denied. The rep said that was normal wear and tear or poor workmanship and neither are covered. I spent over 4 grand on this couch! The couch still looks great however set on it and you go right to the bottom and hit wood... lesson learned - go to Lazy Boy they have lifetime warranty - only have to cover the labor cost after so many years!

I ordered a sectional sofa in January. When it arrived in April, it was clearly ordered wrong by the salesperson. He quickly assurred us that a replacement would be coming in June. Of course, no follow up by the sales person or the Store Manager during this time. Now it is August and for the 3rd straight month in a row, we are "assured it will arrive the next month" so that means September. I will never step foot in another Hudsons store ever. Good luck if you decide to purchase something from this store.

I went into a Hudson furniture in Melbourne FL. I was given a price of 1500.00. I went back 2 days later and it was 1800. I ordered the couch thinking it was a Hudson product. Was told I would get it in a month. I found the same product online $600 cheaper and would be delivered in a week. The next day I canceled the order and was charged 150.00. I have spent thousands of dollars at this store over the years. I need to furnish a new 4 bedroom house. I will not buy from Hudson furniture again.

Waited 6 weeks for living room set. { love seat and 2 power recliners). Set arrived with no power cords for the recliners. Called the store. They apologized but I could not pin them down as to when I would get the power cords, I was ready to have the delivery team put the furniture back on the truck. I quickly got a call from Care Team" who resolved my issue by agreeing to send the power cords Fed-ex overnight.
Once you purchase and leave the store the good servive ends. Store people have no authority to fix problems. You must escalate it to the "Care Team). Sorry, just too much of a hassle. I should have gone back to Haverty's for the 5 star service they are known for.

WARNING: DO NOT BUY FROM THEM We spent $8500 on some living room furniture. They delivered it piecemeal over 4 mths, sending the wrong chairs, the wrong sofa and screwed us over on pictures we bought. Charged us double and we told them to forget it. Even had it in writing and they slimed out of it. No one gave a crap about us from sales manager to general manager to top brass. We had been ( note "had") 20+ year customers and they told us " that doesn't matter to us". Don't k ow what happened to them but this is the worst I have been treated in my 61 years of dealing with any type of retailer or any company at all for that matter. Stay away from these degenerates!

We have bought close to 10 thousand dollars from Hudsons and always bought the replacement policy.

In 2020 we bought a couch from them with the replacement policy. The couch turned out to be a lemon in 2 years. In December of last year we reported the left side Caved in and the right side the buttons did not work for the recliner. They refused to replace and instead kept ordering parts to have it fixed. Twice the wrong parts and 10 months later we had to replace it from rooms to go. Warning they do not honor the replacement policy you buy.

Don't ever purchase anything from this company and expect to receive it. We ordered two tables one dining room one kitchen we were promised these tables in October it's now November we still have no dining room table. The dining room chairs that were shipped to us looked as if they had been already used. They gave us a very difficult time trying to replace these damaged chairs. We still have not received the replacement chairs. Our dining room table no one seems to be able to find. The factory tells us that it was shipped on the 14th of last month the warehouse tells us they have never received the order they don't know where it is now we get told it's not being delivered to the warehouse till the 14th or 13th of this month we still have no dining room table after spending over $4000 this is unacceptable I will never purchase another item from this companyIn my lifetime and I will make it a point to let others know of the failings of this company.

Drivers that delivered my furniture left bolts, buts on side of my driveway. Discovered this after driving over the screw that goes into the legs to protect floors. This caused me to get a new tire. MY MONTY< MY HARD EARNED MONEY. Been dealing with Keith at Sarasota store. Keeps giving me the run a round. Nothing! Time fur Upper Mgmnt now.
Delivered again the remaining furniture after two months of waiting. More screws found by drivers in the street. Even after I tried to tell the NON ENGLISH SPEAKING drivers about my last experience. I have them all in my possession with pictures, UPPER management has not even reached out to me. Delivery Company failed to reach out, Incredible, Horrible customer care! Horrible!

From incorrect addresses for delivery, to failure to return phone calls, to empty promises, and then outright rude behavior Hudson Furniture has something for everyone. I have never been treated so shabbily by a group of people who are supposed to be in the business of providing products and services. They specialize in the runaround "A manager will call you back in 24 hours" No call from said manager after weeks. Showed up in the store and was assured all will be ok only to find out they never wrote down the correct address. Because apparently it requires a managers knowledge and approval and the blood of a virgin sacrifice to do something as strange as put in an updated address on an existing account. I'm assuming at this point the actual lack was the managers knowledge level because this a group of people whose collective IQ is barely above room temperature. I would include a picture of the furniture I purchased but I never received it and it seems as though I never will. It is on a truck bound to an address where we no longer live and as usual Hudson has no power to intervene. I kid you not the actual statement when asking if we could just contact the delivery people was "We don't have a direct line, it is all handled by email". God help us we are at the mercy of the people who brought us SPAM.

I purchased very expensive furniture last July. The sofa was defective! So I was told to go the store and pick out something else so I did. Then I get a call from the salesperson Oz abd ge told me, "great news, you'll have it end of October. Here it is 4 weeks later and I am being dodged, lied to by the salesperson AND the General Manager, Penny. She had been lying to me since last year. She NEVER EVER call you back. She lies, lies, lies! She's she worst! I've been contacting her for weeks and she's always "waiting to hear back" and that she'll be in touch shortly. Well 4 weeks and me having to be the one chasing her down or finding anyone at the store that is willing to help. They said, "you need to talk to Penny". Well the problem as I've said Penny is the WORST General Manager. She lies and screwed me over and because of her lies I postponed moving because they assured me that they have an answer. Hudson's Furniture is super expensive and has the same quality of furniture that comes in boxes that you put together with that little too.

BUYER BEWARE! Look elsewhere for furniture

We replaced an inexpensive living room set that was only 2 years old with a $7,000 high end Hudson Furniture set. The new furniture is like laying on a morgue slab. It has no fluffiness or cushiness.

Your customer service is horrible -- unethical and below Walmart standards -- the quality of the furniture is getting worse. They are scammers - once you pay you are screwed!