Although I experienced a few problems in the on-line ordering process over the weekend, I received the exact part needed exceptionally quickly. I ordered on a Sunday afternoon, and had my part early Tuesday afternoon with no expedited shipping required. I also received very quick response to my issues with the ordering process. A very good purchasing experience overall after an initial problem or two.
Ordered a Stainless pipe to build a ladder. Thought I was buying an 8' polished stainless tube. However it came as a 6' tube unpolished and had writing all over it. It is about useless for my project.
Refunds don't happen I send a text to these people 5 or 6 times, with them saying someone would contact me didn't happen. I would never buy from them again.
It was very easy to find my part on iboats, and the price was much lower than anyone else. Once I placed my order I received it the next day. Job well done, I will come back to iboats for future orders.
Bought a Solas prop for my bass boat, it was delayed three days due to shipping problems unfortunately I missed a tournament this passed week end. The right prop arrived but the wrong thrush washer,( item description said it was needed for the prop), but upon opening the prop package a notice on the prop blade said to use the one on the motor or referenced a different number part. Oh well, bought a new Mercury one locally and I'm up and running. Will still buy from Iboats
Purchased from them previously so I receive their emails. Received emails twice for 55 percent off boat covers and tops. Follow the link and the prices are the exact same as they always are. Chatted with customer service and they said the sale prices is the price that comes up, there is no specific sale?
I ordered a steering cable and steering wheel 2 months ago. I received half of the order but not the other half. I have recieved no return phone calls, no return emails. I cant ever reach any one except a recording. Their service doesn't rate even 1 star.
Due to an unexpected equipment failure on our fishing boat we needed a replacement part fast before our next scheduled adventure. Ordered item at the beginning of the week and was delivered at the end of the week. Item was exactly as it was described. Installed and had a wonderful fishing adventure.
I almost never write negative reviews on companies but my experience with this company was so bad I'm doing so to warn anyone who might make the mistake of considering buying from iboats. Horrible customer service, they call me during the IRMA EVACUATION and tell me that I "must provide the transaction amount before end of the day or order will get canceled." I asked the rep to give me until the next day since I was rushing out of state but she wouldn't. I reordered it a week later and they give the same excuse even after I spoke with the bank and got everything straightened out. The customer service rep was extremely rude and not understanding at all. Company seems more concerned with upholding stringent policies than troubleshooting real customer issues and winning business. After the second experience I'm buying from another, better vendor that actually wants to make money. Would not recommend this company to anyone
This place says they accept returns, but when you call, they give you some BS that the shipping dept will call back within a couple days with return info, then you never get a call or email response or get to get someone on the phone. Seems like a very shady buisness
Bought and paid for item and shipping. Item did not show up on delivery date. Called customer service the day after the delivery date and was told I had to pay freight shipping and it would be ANOTHER $268.93 in addition to the shipping I already paid! The customer service rep I ordered from should have known this or asked. Now I have to pay the difference or cancel my order. By the way, the other companies that were having a sale on this item aren't any longer and the item is now more expensive. This is wrong and a bad way to do business. Will NOT recommend!
Recently purchased two Garelick High-Back Deck Chairs from iBOATS.com for our Parker 28' sport-fishing boat to kick back in while Cod fishing off Block Island and they are very sturdy when out at sea, and easily fold for storage. Unlike the big bulky deck chairs, these don't get in the way, are light to move as needed and stow in the cabin when at dock. Nice chairs!
Ordered a shower head. Did not receive the part number i ordered. Mine was a particular scandvik head with a distinct shape. I needed it badly so i used the one sent because it was same brand and it worked.
This company will tell you they will get you parts,,,,, meanwhile 3 weeks later and 4-5 different answers from 4-5 different people,,,, NOW my parts are lost in shipment,,, YA RIGHT. Ordered 3 things and next to the last conversation they had 2 of them, now they never had any of them cause i had to cancel the order and wait 3-5 buisness days for the money back! Online con aritist is my personal opinion. DO NOT ORDER FROM THESE PEOPLE, YOU WOULD BE BETTER OFF GETING THEM FROM CHINA!
So the iBoats webpage shows a rounded u-bolt for the Marpac piece 7-1768 (Part #*******) but what is shipped is a square u-bolt. The numbers on the shipped piece match the webpage but the product doesn't, that simple.
I ordered an $11.00 part, paid $15.00 for shipping on May 13th. Credit Card was charged. When I go into my i iBoat account it shows I have never placed an order. Yet I have an invoice and my card statement showing they charged my account. I have called them, emailed them and yet no one cares to get back to me on the part.
The customer service from this business will be the death of them. I will never use them again, and I will let all my boating friends know how bad they are. All over an $11.00 part. How sad!
I am sorry I had to rate them a one star. I don"t think they even deserve that!
Do not buy from these pos they said they knew my boat and when they cover came it did not fit and was a very cheap quality, a tarp would have worked better whne i called them they asked me to measure my boat, i told them i returning for a full refund and they charged ne a 40 percent restock fee for a cheap[ cover that did not fit
I order a outboard hydrofoil thru iBoats and did receive the product in a timely manner. However, I expectected a new, unopened package but that was not what I received. The packaging was clearly stapled back together as it was a return from another customer. Basically iBoats attitude was "to bad, so sad" and they could do nothing unless the product was defective. I hesitate to open it as it will be even more difficult to return. The least the advertising shoud have said is that is was an open packge product. They did not. I will not do business with them again.
I ordered a seat pedestal on 7-17-2020, paid a little over $110. Received an email stating the seat would ship on 7-28-2020. No more info from iboat. Called numerous times. Sent questions over their website. Talked to their reps on the phone and canceled the order. Was told it would take a couple days for the refund to hit my card company. Still nothing until I called their number again. This time I was told that the company that they get the pedestals from had until August 12 to ship the pedestal. Still haven't gotten the pedestal or a refund. This company appears to wa fraudulent company. I will pursue this until either I get my pedestal or my refund. I will pursue legal action no matter what. I HATE thieves!
Order 2sets guages and they never sent my tracking number and stoled my money and never got my guages and now disputing my credit card!They are crooks!
Overview
iBoats has a rating of 2.2 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iBoats most frequently mention customer service, tracking number and credit card. iBoats ranks 26th among Boat Parts sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members