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Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,372
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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Georgia
1 review
0 helpful votes
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Love Ibotta!
November 4, 2021

I love my Ibotta app. I have cashed out several times. If you don't check your app before you shop it can be hard to earn your cash out. I check all receipts just in case so I don't check the app before I shop. I figure I'm going to buy what I need either way so I might as well try to earn a little money back.

Date of experience: November 3, 2021
California
2 reviews
1 helpful vote
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Very Helpful and Honest
March 10, 2024

I thought I was right, but it turns out I was definitely wrong. It was kindly explained to me that, which made a lot of sense. I am very grateful for Ibotta for taking the time to explain to me. Five Stars for sure. Excellent Service.

Date of experience: February 29, 2024
Connecticut
1 review
0 helpful votes
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Helpful customer service
August 24, 2024

I had trouble linking a rewards cards to my Ibotta account. They had the issue fixed quickly when the automted suggestions had been unsuccessful.

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Great app
May 31, 2024

Love the app easy to use and they have alot of great choices for your every day use.
Very easy to scanbthe barcode with the item and they cash back reward is really fast it makes it very nice to shop for the things you use in your every day life.

Date of experience: May 21, 2024
Kentucky
1 review
2 helpful votes
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Crooks
April 29, 2021

They just stole most of my earnings for a "maintenance fee". Uninstalled the app and will not be using it again. The rebates were getting ridiculously low anyway, to the point that they were not worth the hassle of scanning barcodes and submitting receipts. Would not be surprised if they go out of business soon. Don't waste your time with this boondoggle.

Date of experience: April 29, 2021
Pennsylvania
1 review
0 helpful votes
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Easy
April 13, 2024

Just a few minutes to search on my phone for the deals. Then at store just shop with your list. Since I'm already registered at my preferred store it automatically sends my purchases and my money earned automatically goes to my account. Easy peasey.

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Lifesaver!
June 7, 2022

Cashed out over 70 dollars in less than a week! It's not hard. A friend referred me and i referred a friend. Went and did my shopping for the week and I was able to cash out almost exactly what i spent.

Date of experience: June 6, 2022
Connecticut
1 review
1 helpful vote
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Took my funds
June 21, 2021

I am beyond livid. I was unable to access my account as my previous email was no longer active. I emailed customer service asking them to let me into my account and update my email address, but instead they deleted the whole account and all my funds! They opened a new account with my current email! They refused to answer why in the world they closed my account without authorization and to give me a valid number to speak with a representative!

Date of experience: June 21, 2021
New Jersey
1 review
0 helpful votes
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Vital eggs
April 4, 2024

I checked off Vital eggs on Ibotta site. It said I could purchase up to five dozen. I bought 2 dozen with 2 separate receipts since it is easier to download picture. I only got credit for one dozen. I took second picture and went to upload it and never got credit for the purchase which is expensive. I was very disappointed. This also happened once before with 2 containers of prunes I purchased.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
New York
1 review
0 helpful votes
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I make my list, I scan my items, and I get credit for 2 things and not the 6 or 7 that I bought. It should have been close to $7.
I like fetch better. Just scan and it figures it out for you. No games. Tired of fighting with the app.

Date of experience: June 27, 2021
Pennsylvania
1 review
1 helpful vote
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This is a great way to earn cash. I use the app to buy the thing I need and get cash back within a few hours after the purchase. I go through the shopping list in the store I'm shopping in and choose the items that I'm actually going to buy. I also earn cash by buying gift cards for places that I frequent such a restaurants. I then use the gift cards to pay the bill. When you earn $20, you can then cash out by having your money transferred to you PayPal account or use it to buy gift cards.

Date of experience: April 8, 2023
New Jersey
1 review
0 helpful votes
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Problem Resolved!
April 11, 2024

I had a receipt rejected twice after scanning the barcodes and having items approved so I disputed it. It was resolved so quick and I got my money right away! I am an avid Ibotta user and always refer Ibotta to people I know!

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Lost cash rewards
August 2, 2024

In my experience ibotta is a fast and solve your problem with any questions or rewards lost, I like the app ibotta

Date of experience: July 23, 2024
North Carolina
1 review
0 helpful votes
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Could improve
April 8, 2024

Ibotta is wonderful source I have found for cash back and offerings I have absolutely enjoyed using it and have referred many people, however I haven't received a lot of referral bonuses with that being said

Date of experience: March 29, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly through our Help Center to get more information on this issue. Please check your email inbox and let us know if we can assist you further. Thank you!

Iowa
1 review
2 helpful votes
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They did away with the feature that you can manually enter the receipt and match your deals. Now, they do it automatically and match your deals for you. They screwed me out of 80% of my offers and won't let you re-enter the receipt. Surprise surprise, they matched 3 offers that were the smallest cash back offers. They didn't match the high dollar purchases though. Total scam.

Date of experience: February 22, 2022
Maryland
1 review
0 helpful votes
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Coupons
February 26, 2024

I love saving money and trying new thing so when I get new coupons for new items I do try them. When you're short on money I leave the money and pull it out when I need it. It's like a mini saving account win win

Date of experience: February 26, 2024
New York
2 reviews
0 helpful votes
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Cash back
August 11, 2024

Great customer service when I notified them of missing cash back-had a response and cash in my account in less than 24 hours!

Date of experience: August 1, 2024
Florida
1 review
0 helpful votes
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7/19/24 today i purchased the nudges 2 of them for $4 I got nothing and it was the same bag as the picture and discription and I couldn't talk to anyone very disappointed.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2024
Washington
1 review
0 helpful votes
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Don't like it
March 6, 2024

I don't like the fact that I have to buy what's listed. I don't shop that way. I like being able to scan my receipt and have the app find the products that match their listed products for me and then apply the credits. 👎 to time consuming.

Date of experience: February 25, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Jodi! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!

Michigan
1 review
5 helpful votes
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Terrible scam
May 23, 2019

I submitted a receipt 6 times and they deny it because they can't read the date. That is a lie because the date and other info is clear. My rebate for the receipt is $10.25. I don't think they want to give me that much money. I believe if I resubmit the receipt and ask for only $1 they will see the date

Date of experience: May 23, 2019