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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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This was my first time using and I found everything in the store by checking the bar code. Checked out and scanned my receipt and submitted it. My savings were posted within minutes. Then when I tried to withdraw my funds it wouldn't let me. Now I'm seeing a notification that they are having problems with retailers and don't know when I can get it. I was smiling until then. Now I'm just frustrated.submitted a claim ticket and received a notice that problem was resolved. Tried to withdraw earnings to my PayPal account and got a notice that they think there's a problem. Went to help care team chat and now waiting again for a response.
I could work on having a little patience myself. It can be frustrating to have to email multiple times to get credit for your purchases. But I have to say that my issues have always been handled correctly and with kindness. The extra money I earn with ibotta is helpful in today's economy. It's simple to use and it's NOT a scam! I recommend it to everyone.
My store card was invalid so my points didn't register ($6) and there was no place to scan a receipt, after a few back and forth conversations they looked at my receipt and gave me the money that was due. Personally I think there should always be a place to scan receipt in case you don't have that store loyalty card
Every grocery receipt I do not get the money on at least 2-3 items. I do not understand how this happens. This time at Kroger. Temptation cat treats, Tyson fajita, 2 country crock butter
It doesn't seem to have things on here that I purchase on a regular. When I signed up I was doing good. Now the last 1 1/2 month getting 15 cents 25 cents
Great to watch your account grow, you can always count on fast cash
When the receipt is uploaded, Ibotta flagged offers I had missed. I was able to add them post shopping trip and earn extra $$$z
I have been a member of the Ibotta community for several years. Have made over 1 thousands or more.
Every company has its quirk's, & everyone has an opinion. I have been wrong in some of my tickets, they overlooked some products, but Ibotta mostly makes me smile when they complete customer service problem. Keeping good with their promise.
They are a huge company, have many complaints, but just hang tight & you all get an answer.
Thank you!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!
Site is so easy to use and helps to balance my shopping and grocery budget for sure!
I am overly impressed with Jay and the quick way my issue was resolved. I, like others, have had issues over the many years I have dealt with Ibotta, however, they are good about looking into my issue and resolving the problem. And for those times when I misread something, they have been gracious and explained why the outcome was as it was. I enjoy using Ibotta and in this economy, anytime I can save money, it's a good thing.
Most of the time the app does a good job. Today, shopping at Albertson's, I was due $3.25. Scanned the receipt, and it couldn't fine 3 items. Two of them were the very first items I scanned at store. Used "I'm missing cash back," scanned the barcodes and submitted. Ending up doing this 3 times. Here's a hint...when I have cash back items, I leave them on my counter for quick access. This used to happen a lot, but the past 6 months no issues. But here we go again.
Food Lion linked account has changed from crediting the day after shopping to three days after shopping. Hard to plan on making bonuses. This just recently started happening
It's nice and easy way to reward yourself for shopping for things you use.
It's not hard to use and has great rewards especially it you're a shopper with a family.
There have been multiple times offers were not applied especially for friend referrals. While I realize mistakes happen It is so hard to get yous to fix it and when yous do yous make it seem like yous are doing people a favor and not fixing your mistakes. I would say has far has these types of apps go yous are definitely the worst at fixing problems even when the customer shows proof it was your mistake
This is Prob my fourth or fifth online with Walmart/Ibotta purchase. With every online order, I there were always missing cash back items that take days or weeks to reconcile. It's not worth the effort tor the convenience to shop on line. If I have to go over and identify missing cash back items
Super fast reply to my inquiry. Thoughtful and detailed reply.
I bought the Cetaphil daily facial moisturizer with sunscreen Broad Spectrum SPF 15 in the 4 oz. Size. I met the requirements but the UPC bar is so small that even when it was able to scan it your app claimed it didn't match. If needed I can send a picture of the product and UPC code. You owe me $2.00
I bought 2 of the cinnamon toaster strudels but for some reason I'm not receiving the credit due to me. I've scanned the bar codes twice and everything was ok but when I look at my list from Giant the product and cash back isn't there
I was missing money back through Cash Wise/Ibotta and submitted a help ticket. Ibotta costumer service was top notch, and I got the missing money back in less than 48 hours after submitting the help ticket.
Ibotta is by far the easiest app I've used to save money. I can go to the store and check the items on my Ibotta app against what's in the store. I can still get cash back using Ibotta even if stuff is on sale stuff that I have a coupon for, it's been amazing. I've been using this app for about the last three years and I've saved a ton of money so glad I downloaded. If you haven't tried this app before you really should. You will be amazed at how easy it is to save money and the fact that you have multiple stores to choose from even online shopping you have the option to cash out or PayPal cash directly to your bank account gift cards no matter it is one of the best things I've ever ever done.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carla! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!