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IbottaReviews 6,516

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,514
value
504
shipping
181
returns
188
quality
371
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Small matters
August 27, 2024

Today one of the offer I clipped didn't get applied. I thought maybe it didn't qualify but when I looked back it did. This is just a small matter, but overall I'm happy with Ibotta. I love the service.

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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Always responsive
August 27, 2024

The customer service is always responsive and take their time to resolve my issues…. Always! Would recommend them.

Date of experience: August 17, 2024
North Carolina
1 review
0 helpful votes
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Awesome
August 27, 2024

I have worded with ibotta for over 5 years and they are one of the best apps for rebates.

Date of experience: August 17, 2024
Wisconsin
1 review
0 helpful votes
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Missing offers you keep rejecting
August 27, 2024
Updated review

Missing offers from siete grain free puffs that you keep rejecting this yet when i scan it
It directly says barcode matched so the hell is going on and absolutely to no end frustrates me ever dam time this happens and worse yet it states up to limit of 5 and you dam well choose not to recognize this

Date of experience: August 17, 2024

Great offer
August 10, 2024
Previous review

Great offers and fast cash back! Saving on your staple items is great!

Date of experience: July 31, 2024
Colorado
1 review
0 helpful votes
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I bought 128 oz Pyrex laundry detergent and Jose chicken an cheese Taquettos and did not get cash back for them.

Date of experience: August 17, 2024
Kentucky
1 review
0 helpful votes
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Usually good, but a recent miss
August 27, 2024

On August 9, I had some great coupons for my online grocery order. Four days after shopping, I had not received a notice of cash back. When I used the troubleshooting, I guess it was a chat, the only direction I got was that I would have to unlink then relink my Walmart account to get the app working again. I had $5 worth of coupons that I just didn't get. The only receipt I had was the online receipt from Walmart, and apparently that barcode doesn't work to use the redeem button on the Ibotta app.

Date of experience: August 17, 2024
Wisconsin
1 review
0 helpful votes
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Wonderful wonderful customer service
August 27, 2024

I had an issue with Ibotta recently and when I reached out to them for assistance they were amazing. Resolved my issue within 24 hours, absolutely fantastic customer service. They were outstanding!

Date of experience: August 17, 2024
Georgia
1 review
0 helpful votes
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Love the savings
August 27, 2024

Easy to use, great product selection and rebate $.
Customer service has been quick to review any messages that I have sent.

Date of experience: August 17, 2024
South Carolina
1 review
0 helpful votes
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Helpful
August 27, 2024

I forgot to claim my cash back and Ibotta reminded me of this.

Date of experience: August 17, 2024
Florida
2 reviews
0 helpful votes
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Easygoing
August 27, 2024

I use Ibotta every time I shop. I do not buy offers just because they are they there. I only apply products that I always purchase on a regular basis to Ibotta if there is a cash back offer available. Easy and quick app to use. Well worth the effort. Started using the end of 2023 and will continue to use in the future.
Although it would be nice to see more healthy food purchase cash back rewards. Majority of products are not something I would buy due to health and environmental concerns. But there are still good offers to be had, just not as many as there should be IMO.

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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I've been buying different things on Ibotta to receive cash back but haven't received my cash back on some days

Date of experience: August 16, 2024
Arkansas
1 review
0 helpful votes
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Failure of QVC earnings!
August 26, 2024

I use Ibotta for both groceries and my online orders with QVC. My QVC earnings keep getting reversed. It's an Ibotta problem, that I am told is being fixed. The app is difficult to report or submit a ticket. It's been over a week and I have not received those funds back in my account.

Date of experience: August 16, 2024
Pennsylvania
1 review
0 helpful votes
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Got me the missing cash
August 26, 2024

Overall experience is great. Once I sent over my info I had the missing cash back within 12 hours. Very polite as well.

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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CASH BACK
August 26, 2024

I was missing cad back and a bonus, and I Ibotta team were quick on resolving my issues!

Date of experience: August 16, 2024
Georgia
1 review
0 helpful votes
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It's worth every effort
August 26, 2024

If I can manage to use this app and enjoy the rewards anyone can use it, it's well worth the time in order to save money!

Date of experience: August 16, 2024
Ohio
1 review
0 helpful votes
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Do you not know how to redeem?
August 26, 2024

Need help, redeeming points and cash?
I scan my receipts, and it says I get cash back, but I do not know how to redeem them?

Date of experience: August 16, 2024
Florida
1 review
0 helpful votes
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Save money
August 26, 2024

This app save you money on a lot product you use and need. Just clip the offer and submit your receipt.

Date of experience: August 16, 2024
California
2 reviews
0 helpful votes
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Too many issues
August 26, 2024

App is glitchy too often, not enough offers for relevant items that I buy and my cashback keeps getting reversed without explanation. Last time there was a notice on the app that it was a glitch and you guys were working on fixing it but it never was fixed and then another cash back was reversed. It's frustrating

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2024
Oklahoma
2 reviews
0 helpful votes
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Love IBOTTA
August 26, 2024

Live using IBOTTA! You can you your cash back almost anywhere! When there is a problem with cash back customer service is quick to get it resolved and credit your account.

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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Awesome costomer service!
August 26, 2024

My offer have been taking longer than usual to process...but there is something about this Friday they are going through pretty quick also I'm excited about the $5.00 bonus and the CVS bonus free razors here I come thank you for giving back to Ibotta users I really appreciate y'all helping my family save money everyday the Grimes family loves Ibotta team! Have a great day and God bless you all! Doing God's work giving back to the community I love to hear about it! I also followed y'all on tik Tok and Facebook and insta!

Date of experience: August 16, 2024