On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really appreciate that the funds were added to my account although I attempted to submit the receipt which show the evidence that I did purchased the items and I was in fact entitled to it, but for some reason, your system was not capturing the receipt information I'm glad you guys made a decision to go ahead and honor it. Thank you
I do have something that's still pending. It's one of the people who I referred to Ibotta. She still has not received her five dollars however I got the $10 for the referral when she submitted a receipt so I'm not sure if she will follow up or opt to even use ibotta if it's she's going to find that it's going to be an issue.this issue was already reported and is in the string of incidents I reported
The items available lately have been not brands encountered much or requires multiple purchase for credit. It has become disappointing and not used as much lately.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
Everything i scan the narcolepsy for a Festival Foods receipt, nothing shows up. Its frustrating to always have to find the items and many times scan them
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I had issues with Ibotta and the agent was amazing. They explained to me what was going on and why and they fixed everything.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've used ibotta for years. My most recent "happy surprise"... I bought a box of cereal at Walmart. I had NOT selected the cereal in the app before purchasing it. Shortly after buying the cereal, i got a message from IBOTTA that they saw the purchase, and knew it has an offer in ibotta for Walmart that i had not selected before the purchase. They said if I went in and selected it, they would go ahead and give me the rebate anyway. This isn't the first time that has happened. Ibotta really looks out for its users. Thank you so much!
I tell people all the time about the benefits of using ibotta. Thanks again ibotta! I'm so lucky that the Ibotta user in Walmart introduced me to the app. I try to do the same thing... to help others save money, using ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with missing credit for a purchase. I contacted the Ibotta team with pictures and explanation of the issue. They responded and corrected the situation in a timely manner. Thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing some cash back. I emailed Ibotta and received a response back very quickly. After I explained my situation, and they did their research on my issue, they had an answer for me in days. The Ibotta team is prompt, professional, caring, and very polite. I appreciate their help and will continue to use Ibotta for those very reasons. Thank you, Ibotta team! Your customer service is stellar!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
We had multiple emails and I received timely replies. They wanted to make my situation work out for my benefit. I was pleased to have this experience. It was refreshing.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I installed the ibotta app on my phone and could not log in. I contacted the company. Renee and Isabella were able to determine that I had a couple of log-ins and the system was confused. They corrected the info, using my current email, and all is well. I am up and running on the ibotta app. Thank you, ladies!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
It is the Holidays and things happen and both times I was missing cash they corrected it within a couple of Days! That's excellent service if you ask me!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I sent feedback regarding a cash back amount, Shiro M. Promptly, kindly, and compassionately communicated back and efficiently produced resolution. This is a great app and have tremendous people making it all possible. Thank you.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Im not loving it. I think ive earned points and there's some sort of catch. This size not that this flavor not that. You didn't push a button.
I have used Ibotta for over 10 years now and I LOVE it. It's a fun way to get money back on items o usually buy, but also learn about others. The customer service is top notch as well!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Marko did amazing job handling quick my issue. Thank you Marko!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Customer service is always great with any missing cash back! Highly recommend!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I recently had an issue with missing a cashback offer. The staff handled the problem and resolved it quickly. I have been using Ibotta for several years and have received over $2000 in savings!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love using Ibotta and I highly recommend it to everyone that wants to earn cash back. It is easy to use and if I ever have an issue with a rebate, I know that when I contact customer service they will always address my concert in a timely manner. Thank you Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I submitted a receipt for cash back, but it was not accepted because I folded it. They allowed me to resubmit it and subsequently approved the cash back. Thank you so much, Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing cash back on an offer and the customer service solved it for me in no time and I got my cash back
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My first withdrawal was hung up. They had a high volume of support tickets so it took a few days to get resolved. It was easy though.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.