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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I have been trying to reach a live support person to no avail. I keep getting reversals of earnings which are incorrect and I can't reach anyone to dispute the reversals.
Not only are the product selections limited they are also store dependent. I shop at different stores and it's hard enough to remember to add the coupon but then you have to check to see which store it is good for? Then you have to scan a long receipt and hope the app gives you the proper amount back. Usually I have errors, especially when I buy more than one of each item. Every time I think I am in the right I am shot down and overruled by the app. Took me forever to get to my "limit" of $20.
Hi! We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.
I scand the jack links tender bites you have come back twice saying the offer is ineligible when I scaned them in the store it says item matches then when I submit the receipt you can't find the offer it is the 3rd item on the re eipt and there was no coupon used
My rebate is taking longer. Not sure if it's something new. I have been waiting for a rebate from Walmart since July. I have done other rebates for purchases that took place after and they have already credited to my account.
Ibotta team members are always helpful! Quick responses too.
Everything thing I get money back is in my email and can't get it
Hi Teresa! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
I had an issue with redeeming some cash for items I purchased. I emailed ibotta and not only did they credit my account right away, but Ian, the customer service representative, saw I hadn't activated cash back for recurring items and issued me credit for those also. I love ibotta!
This was my first time using and I found everything in the store by checking the bar code. Checked out and scanned my receipt and submitted it. My savings were posted within minutes. Then when I tried to withdraw my funds it wouldn't let me. Now I'm seeing a notification that they are having problems with retailers and don't know when I can get it. I was smiling until then. Now I'm just frustrated.submitted a claim ticket and received a notice that problem was resolved. Tried to withdraw earnings to my PayPal account and got a notice that they think there's a problem. Went to help care team chat and now waiting again for a response.
I could work on having a little patience myself. It can be frustrating to have to email multiple times to get credit for your purchases. But I have to say that my issues have always been handled correctly and with kindness. The extra money I earn with ibotta is helpful in today's economy. It's simple to use and it's NOT a scam! I recommend it to everyone.
My store card was invalid so my points didn't register ($6) and there was no place to scan a receipt, after a few back and forth conversations they looked at my receipt and gave me the money that was due. Personally I think there should always be a place to scan receipt in case you don't have that store loyalty card
Every grocery receipt I do not get the money on at least 2-3 items. I do not understand how this happens. This time at Kroger. Temptation cat treats, Tyson fajita, 2 country crock butter
Hi Carla! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
It doesn't seem to have things on here that I purchase on a regular. When I signed up I was doing good. Now the last 1 1/2 month getting 15 cents 25 cents
Great to watch your account grow, you can always count on fast cash
When the receipt is uploaded, Ibotta flagged offers I had missed. I was able to add them post shopping trip and earn extra $$$z
I have been a member of the Ibotta community for several years. Have made over 1 thousands or more.
Every company has its quirk's, & everyone has an opinion. I have been wrong in some of my tickets, they overlooked some products, but Ibotta mostly makes me smile when they complete customer service problem. Keeping good with their promise.
They are a huge company, have many complaints, but just hang tight & you all get an answer.
Thank you!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!
Site is so easy to use and helps to balance my shopping and grocery budget for sure!
I am overly impressed with Jay and the quick way my issue was resolved. I, like others, have had issues over the many years I have dealt with Ibotta, however, they are good about looking into my issue and resolving the problem. And for those times when I misread something, they have been gracious and explained why the outcome was as it was. I enjoy using Ibotta and in this economy, anytime I can save money, it's a good thing.
Most of the time the app does a good job. Today, shopping at Albertson's, I was due $3.25. Scanned the receipt, and it couldn't fine 3 items. Two of them were the very first items I scanned at store. Used "I'm missing cash back," scanned the barcodes and submitted. Ending up doing this 3 times. Here's a hint...when I have cash back items, I leave them on my counter for quick access. This used to happen a lot, but the past 6 months no issues. But here we go again.
Food Lion linked account has changed from crediting the day after shopping to three days after shopping. Hard to plan on making bonuses. This just recently started happening
It's nice and easy way to reward yourself for shopping for things you use.
It's not hard to use and has great rewards especially it you're a shopper with a family.
There have been multiple times offers were not applied especially for friend referrals. While I realize mistakes happen It is so hard to get yous to fix it and when yous do yous make it seem like yous are doing people a favor and not fixing your mistakes. I would say has far has these types of apps go yous are definitely the worst at fixing problems even when the customer shows proof it was your mistake
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annette! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!