On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought an item that would not scan at the store so they entered it manually…because of this…I was unable to redeem my Ibotta cash back. I contacted Ibotta and explained the situation and sent a pic of my receipt… they added the money to my account.
Did not receive my cash back for my purchase. Scanned the product and it verified eligible.
Through several emails, the staff helped me to receive most of my cash back and lastly bonus money. I guess a computer glitch. Thanks to all who helped. Didn't get reimbursed for my bolthouse beverages. I do appreciate all who helped.
This app is easy to use, you just have to plan ahead and remember to click the store before shopping.
I made the call to contact Ibotta cause I had not gotten my visit recorded neither my cash back at DG. The rep Justine was just super helpful My issue got resolved and I got my cash back as Ibotta promises! I love Ibotta! What I loved the most was how he explained to me how it was fixed and how to prevent the fix!
Got my daughter in law to set up my account was afraid I would do something wrong and get it stuck in the system
I'm very up set!
I did 3 shopping trips for grocery pick up and delivery 2 were together and 1 was separate I did what I was supposed to do
I added the offers for grocery pick up and delivery when online added them to my Walmart shopping trip I checked out paid for my orders and went and picked them up
The orders didn't give my cash back 2 ORDERS so I waited and nothing so I did another order hoping to get the money the same day nope my orders was for
July 24th picked up the 24 no credit
July 24th picked up July 24 no credit
July 26 picked up July 26 no credit
It is now August 1st and I barely got some of the money
Now there telling me I can't get credit for some of the items I bought and paid for through the app
The reason because I already bought these items from the first 2 orders
This shouldn't be related on to me making me lose cash back this should be your problem
The app didn't process the first 2 orders and still allowed those products to show as items I could still get money back on for another shopping trip
And why is there expired items still on display for people to purchase and get money back on and then days later to be told it's expired
And I had to write in over 7-8 times to get help
This isn't a new issue
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I'm very up set!
I did 3 shopping trips for grocery pick up and delivery 2 were together and 1 was separate I did what I was supposed to do
I added the offers for grocery pick up and delivery when online added them to my Walmart shopping trip I checked out paid for my orders and went and picked them up
The orders didn't give my cash back 2 ORDERS so I waited and nothing so I did another order hoping to get the money the same day nope my orders was for
July 24th picked up the 24 no credit
July 24th picked up July 24 no credit
July 26 picked up July 26 no credit
It is now August 1st and I barely got some of the money
Now there telling me I can't get credit for some of the items I bought and paid for through the app
The reason because I already bought these items from the first 2 orders
This shouldn't be related on to me making me lose cash back this should be your problem
The app didn't process the first 2 orders and still allowed those products to show as items I could still get money back on for another shopping trip
And why is there expired items still on display for people to purchase and get money back on and then days later to be told it's expired
And I had to write in over 7-8 times to helped
This was a inconvenience for my family of 7
These are not new issues!
Made a purchased online but expected (not knowing any better) in store offers.
Ibotta replied in a professional manner & also granted the offer to me.
They are always so helpful & puts the user in a "feel good" mood.
I love Ibotta! It is so easy to use and the cash back is a big help. They even told me when i didn't get any cash back on something i bought. Great customer service
I am very pleased with the quick and satisfying service I get anytime I need to reach out for assistance. Great job to the employees at Ibotta!
Es fácil de usar me encantan las recompensas y lo mejor que ponen productos que uso diario me encanta
I love Ibotta. It's an easy way to coupon and save money. When you use coupons you don't necessarily see the money you saved. But when it's in account it's awesome. Withdraw and you as you wish and that is just wonderful. I love using the savings on items I might not have purchased otherwise
Love Ibotta easy way to earn cash back on items you're going to but anyways. Been using it now for several years
Thank you Ibotta
Bought 2 items as pictured in the offer, limit of 2. Spent hours sending in photos, etc. and got the rebate for one
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
My cash back arrived in my ibotta account in less than 24 hours & I got notified by email. I m happy that I was able to link my Food Lion account. Could you enable link to CVS Pharmacy, Walgreens, etc.
They offer fewer & fewer bonuses at lower & lower amounts. None of the offers show actual expiration dates which makes it hard to plan purchases. In recent months they've allowed multiples of an offer to count towards a bonus, which is a huge improvement to the platform.
Decent app easy to use and navigate the fact that you demand I have more to say is what pissed me off about this app
It took 2 tries, as I was told not a match in the app, but an email to the team worked! They fixed it and awarded the cash back and added the barcode for future buyers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!