The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I love my Ibotta app. I have cashed out several times. If you don't check your app before you shop it can be hard to earn your cash out. I check all receipts just in case so I don't check the app before I shop. I figure I'm going to buy what I need either way so I might as well try to earn a little money back.
I thought I was right, but it turns out I was definitely wrong. It was kindly explained to me that, which made a lot of sense. I am very grateful for Ibotta for taking the time to explain to me. Five Stars for sure. Excellent Service.
I had trouble linking a rewards cards to my Ibotta account. They had the issue fixed quickly when the automted suggestions had been unsuccessful.
Love the app easy to use and they have alot of great choices for your every day use.
Very easy to scanbthe barcode with the item and they cash back reward is really fast it makes it very nice to shop for the things you use in your every day life.
They just stole most of my earnings for a "maintenance fee". Uninstalled the app and will not be using it again. The rebates were getting ridiculously low anyway, to the point that they were not worth the hassle of scanning barcodes and submitting receipts. Would not be surprised if they go out of business soon. Don't waste your time with this boondoggle.
Just a few minutes to search on my phone for the deals. Then at store just shop with your list. Since I'm already registered at my preferred store it automatically sends my purchases and my money earned automatically goes to my account. Easy peasey.
Cashed out over 70 dollars in less than a week! It's not hard. A friend referred me and i referred a friend. Went and did my shopping for the week and I was able to cash out almost exactly what i spent.
I am beyond livid. I was unable to access my account as my previous email was no longer active. I emailed customer service asking them to let me into my account and update my email address, but instead they deleted the whole account and all my funds! They opened a new account with my current email! They refused to answer why in the world they closed my account without authorization and to give me a valid number to speak with a representative!
I checked off Vital eggs on Ibotta site. It said I could purchase up to five dozen. I bought 2 dozen with 2 separate receipts since it is easier to download picture. I only got credit for one dozen. I took second picture and went to upload it and never got credit for the purchase which is expensive. I was very disappointed. This also happened once before with 2 containers of prunes I purchased.
I make my list, I scan my items, and I get credit for 2 things and not the 6 or 7 that I bought. It should have been close to $7.
I like fetch better. Just scan and it figures it out for you. No games. Tired of fighting with the app.
This is a great way to earn cash. I use the app to buy the thing I need and get cash back within a few hours after the purchase. I go through the shopping list in the store I'm shopping in and choose the items that I'm actually going to buy. I also earn cash by buying gift cards for places that I frequent such a restaurants. I then use the gift cards to pay the bill. When you earn $20, you can then cash out by having your money transferred to you PayPal account or use it to buy gift cards.
I had a receipt rejected twice after scanning the barcodes and having items approved so I disputed it. It was resolved so quick and I got my money right away! I am an avid Ibotta user and always refer Ibotta to people I know!
In my experience ibotta is a fast and solve your problem with any questions or rewards lost, I like the app ibotta
Ibotta is wonderful source I have found for cash back and offerings I have absolutely enjoyed using it and have referred many people, however I haven't received a lot of referral bonuses with that being said
They did away with the feature that you can manually enter the receipt and match your deals. Now, they do it automatically and match your deals for you. They screwed me out of 80% of my offers and won't let you re-enter the receipt. Surprise surprise, they matched 3 offers that were the smallest cash back offers. They didn't match the high dollar purchases though. Total scam.
I love saving money and trying new thing so when I get new coupons for new items I do try them. When you're short on money I leave the money and pull it out when I need it. It's like a mini saving account win win
7/19/24 today i purchased the nudges 2 of them for $4 I got nothing and it was the same bag as the picture and discription and I couldn't talk to anyone very disappointed.
I don't like the fact that I have to buy what's listed. I don't shop that way. I like being able to scan my receipt and have the app find the products that match their listed products for me and then apply the credits. 👎 to time consuming.
Hi Jodi! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!
I submitted a receipt 6 times and they deny it because they can't read the date. That is a lie because the date and other info is clear. My rebate for the receipt is $10.25. I don't think they want to give me that much money. I believe if I resubmit the receipt and ask for only $1 they will see the date
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
Thanks for your feedback! We've reached out to you directly through our Help Center to get more information on this issue. Please check your email inbox and let us know if we can assist you further. Thank you!