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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I didn't care for this app in the beginning but I love it now that I put forth more effort!
I already used the item, threw the packaging away my receipt clearly says the item yet no cash back
Always happy with results from this app but have a hard time creating a ticket with a problem. Contacting a person is hard to do but overall I'm happy with this app.
Good way to earn extra money on purchases you make. Works at all major grocery stores.
Sent a email about not getting paid a my grocery store for items I purchased. They took care of right away and told me how to fix my problem.
Ibotta has good offers. Also, Ibotta has quick service. On Ibotta you get a gift card right away when you earned enough to receive a gift card.
To begin I enjoy the the ability to earn cash back especially since I don't like to use credit cards; also the customer service is immaculate fast response times and no frills. Helpful concise and straight to the point.
It was a wonderful experience! Thank you so much! I can't believe the amazing savings I have made!
At first I was hesitant to use ibotta last year but I saw it on my Providers program, and decided to give it a try. Loving this app. You really do get cash back from everyday items I purchased. Once you get to $20 you can cash it out with PayPal or your bank account, or build up your cash back.
Still having problems getting my cash back as you tell me some of my purchase does not match yet I scan the bar code before I purchase it and it matches
I had a reciept that was not going through and I sent them an email. Found out the e receipt would not go through. I thanked Ibotta for the response and I got another response from Ibotta letting me know that they were putting the receipt through as a courtesy! That's great customer service as I did not expect that!
I bought an item that would not scan at the store so they entered it manually…because of this…I was unable to redeem my Ibotta cash back. I contacted Ibotta and explained the situation and sent a pic of my receipt… they added the money to my account.
Did not receive my cash back for my purchase. Scanned the product and it verified eligible.
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Through several emails, the staff helped me to receive most of my cash back and lastly bonus money. I guess a computer glitch. Thanks to all who helped. Didn't get reimbursed for my bolthouse beverages. I do appreciate all who helped.
This app is easy to use, you just have to plan ahead and remember to click the store before shopping.
I made the call to contact Ibotta cause I had not gotten my visit recorded neither my cash back at DG. The rep Justine was just super helpful My issue got resolved and I got my cash back as Ibotta promises! I love Ibotta! What I loved the most was how he explained to me how it was fixed and how to prevent the fix!
Got my daughter in law to set up my account was afraid I would do something wrong and get it stuck in the system
I'm very up set!
I did 3 shopping trips for grocery pick up and delivery 2 were together and 1 was separate I did what I was supposed to do
I added the offers for grocery pick up and delivery when online added them to my Walmart shopping trip I checked out paid for my orders and went and picked them up
The orders didn't give my cash back 2 ORDERS so I waited and nothing so I did another order hoping to get the money the same day nope my orders was for
July 24th picked up the 24 no credit
July 24th picked up July 24 no credit
July 26 picked up July 26 no credit
It is now August 1st and I barely got some of the money
Now there telling me I can't get credit for some of the items I bought and paid for through the app
The reason because I already bought these items from the first 2 orders
This shouldn't be related on to me making me lose cash back this should be your problem
The app didn't process the first 2 orders and still allowed those products to show as items I could still get money back on for another shopping trip
And why is there expired items still on display for people to purchase and get money back on and then days later to be told it's expired
And I had to write in over 7-8 times to get help
This isn't a new issue
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I'm very up set!
I did 3 shopping trips for grocery pick up and delivery 2 were together and 1 was separate I did what I was supposed to do
I added the offers for grocery pick up and delivery when online added them to my Walmart shopping trip I checked out paid for my orders and went and picked them up
The orders didn't give my cash back 2 ORDERS so I waited and nothing so I did another order hoping to get the money the same day nope my orders was for
July 24th picked up the 24 no credit
July 24th picked up July 24 no credit
July 26 picked up July 26 no credit
It is now August 1st and I barely got some of the money
Now there telling me I can't get credit for some of the items I bought and paid for through the app
The reason because I already bought these items from the first 2 orders
This shouldn't be related on to me making me lose cash back this should be your problem
The app didn't process the first 2 orders and still allowed those products to show as items I could still get money back on for another shopping trip
And why is there expired items still on display for people to purchase and get money back on and then days later to be told it's expired
And I had to write in over 7-8 times to helped
This was a inconvenience for my family of 7
These are not new issues!
Made a purchased online but expected (not knowing any better) in store offers.
Ibotta replied in a professional manner & also granted the offer to me.
They are always so helpful & puts the user in a "feel good" mood.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!