On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't get all my credit for my purchases and I can't scan the bar codes because I gave the items to a collection at our church for unwed mothers and women who are homeless. I still have the receipt. How can I get credit for two additional items
When I place a large order online I always am missing cash box on this order I purchased the Hughes sugar-free coleslaw dressing was to be a dollar Lysol wipes type two packages a dollar each safeguard aloe soap one dollar small space air freshener $2.$.30 and transparent transparent post it's $1.50
I have been using ibotta for a few years. I absolutely love it. It is easy to use. Very helpful in stretching my income. They also have great customer service.
I used to do pretty decent with different offers and eleven the bonus ones.
In the last year or so I've barely been able to redeem and offers, in the usual products that I buy too. And even now, it's been dropping the offers that are clearly on my receipt. Like, I will select the offers, upload the receipt, the offers are very clearly claimed there, and then U submit it. Then the next day when it's done "confirming" the offer or whatever, it has been deleting several of my offers.
Then when you submit the help ticket, the agents expect you to take a screenshot BEFORE you submit the receipt, because of course that's what we are thinking to do, that we might have an issue with an offer. So then they request you to send them a screenshot of the offer but the offer will no longer show up. They need to fix that problem. This has now happened to me 3 times in the last week.
What they need to do is put the original claims on what we submitted and then if it denies, then at least the app still has a record of what offers we claimed and can look back on this data!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
First time to use. Very fast and easy. Will definitely more.
I first started using Ibotta before Thanksgiving. Their offers were so fantastic! I loved that I could tweak my menu to use the best of offers from Ibotta! I continue to use it today for my weekly grocery order and for gift purchases with Kohl's and HSN. It's such a great time and money saver!
Easy peasy. Earn money on things you buy everyday and ability to get cash back on new things you'd like to try.
Easy to use and earn cash. It does take a little time to select the products you're going to buy and check that you have the correct product but it is totally worth it.
All you have to do, is look for the deals at your favorite store that you buy all the time anyway. Just check the deals you want to use, shop, and upload your receipt, and you automatically get credit on Ibotta. There are lots of bonuses too.
I have been with them for a while, I always find deals and it's great! Once I awhile I have had to reach out to customer service and I have always had a great experience! Thank you Ibotta for helping my family save money and thanks to the great customer service reps for fixing problems and answering questions!
I had an item on my shopping list that didn't automatically populate for my cash back that I didn't notice. Ibotta spotted it and gave me the opportunity to get the cash back I was entitled to! Thank you!
I use Ibotta everywhere I shop. They offer cash back on so many of the items I buy everyday. It's also a great opportunity to try new items and get cash back.
This has been one of the easiest and most reliable cash back apps around. Thank you for making it easy to earn while doing what I do anyway. Keep it up.
I made purchase at Walgreens this morning. An item showed up in my for you section and was checked. I purchased the item and conveniently I did not receive cash for it.
It takes very little effort if you've done your shopping to get rewarded. I do this faithfully every week. Wish I had found this years ago.
Anyone one can benefit from this Ibotta. Has many choices of coupons you can clip and use. Everyone should take advantage.
I really enjoy this site. I have to go shopping ne ways. It makes my shopping experience more exciting cause I know I can shop and save money at the same time. I have only been doing this for 6 mo and I have already earned 1,000 dollars. It has helped me tremendously save money and get gift cards and even buy stuff from Amazon. I give this site a thumbs up. I love it and I have recommended it to quite a bit of people
Products are so high and I am a single parent. The little saving I get helps me out a lot. I am more than greatful for the extra money to purchase more food or supplies for my home.
I love that Ibotta has started sending eminders of items missed on shopping trips. It's always a nice surprise when I receive one.
I recently started back using Ibotta and the promotions have been great.
I had a small issue with my account and they fixed it right away.
I was submitting a rebate for bounty and was having a hard time getting my money back. Then emailed customer service and was so nice to credit me for it
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your feedback with us! We're sorry to hear about your experience but are excited to look into it for you. We've already reached out to you directly to help resolve the issue. You can also chat with Carlotta, our friendly Ibotta Care chatbot, by visiting help.ibotta.com. If she can't answer your question, just let her know, and she'll create a Care ticket for you. At Ibotta, we aim to create a positive environment for all our Savers. Our team is dedicated to responding to each inquiry as quickly and accurately as possible. We're sorry if we fell short of this standard for you. Rest assured, we've passed your feedback on to the appropriate team. Thanks again for your honest review!