Check out our latest communities fighting
AI scams on Reddit and Facebook
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Today one of the offer I clipped didn't get applied. I thought maybe it didn't qualify but when I looked back it did. This is just a small matter, but overall I'm happy with Ibotta. I love the service.
The customer service is always responsive and take their time to resolve my issues…. Always! Would recommend them.
I have worded with ibotta for over 5 years and they are one of the best apps for rebates.
Missing offers from siete grain free puffs that you keep rejecting this yet when i scan it
It directly says barcode matched so the hell is going on and absolutely to no end frustrates me ever dam time this happens and worse yet it states up to limit of 5 and you dam well choose not to recognize this
Great offers and fast cash back! Saving on your staple items is great!
I bought 128 oz Pyrex laundry detergent and Jose chicken an cheese Taquettos and did not get cash back for them.
On August 9, I had some great coupons for my online grocery order. Four days after shopping, I had not received a notice of cash back. When I used the troubleshooting, I guess it was a chat, the only direction I got was that I would have to unlink then relink my Walmart account to get the app working again. I had $5 worth of coupons that I just didn't get. The only receipt I had was the online receipt from Walmart, and apparently that barcode doesn't work to use the redeem button on the Ibotta app.
I had an issue with Ibotta recently and when I reached out to them for assistance they were amazing. Resolved my issue within 24 hours, absolutely fantastic customer service. They were outstanding!
Easy to use, great product selection and rebate $.
Customer service has been quick to review any messages that I have sent.
I use Ibotta every time I shop. I do not buy offers just because they are they there. I only apply products that I always purchase on a regular basis to Ibotta if there is a cash back offer available. Easy and quick app to use. Well worth the effort. Started using the end of 2023 and will continue to use in the future.
Although it would be nice to see more healthy food purchase cash back rewards. Majority of products are not something I would buy due to health and environmental concerns. But there are still good offers to be had, just not as many as there should be IMO.
I use Ibotta for both groceries and my online orders with QVC. My QVC earnings keep getting reversed. It's an Ibotta problem, that I am told is being fixed. The app is difficult to report or submit a ticket. It's been over a week and I have not received those funds back in my account.
Overall experience is great. Once I sent over my info I had the missing cash back within 12 hours. Very polite as well.
If I can manage to use this app and enjoy the rewards anyone can use it, it's well worth the time in order to save money!
Need help, redeeming points and cash?
I scan my receipts, and it says I get cash back, but I do not know how to redeem them?
This app save you money on a lot product you use and need. Just clip the offer and submit your receipt.
App is glitchy too often, not enough offers for relevant items that I buy and my cashback keeps getting reversed without explanation. Last time there was a notice on the app that it was a glitch and you guys were working on fixing it but it never was fixed and then another cash back was reversed. It's frustrating
Live using IBOTTA! You can you your cash back almost anywhere! When there is a problem with cash back customer service is quick to get it resolved and credit your account.
My offer have been taking longer than usual to process...but there is something about this Friday they are going through pretty quick also I'm excited about the $5.00 bonus and the CVS bonus free razors here I come thank you for giving back to Ibotta users I really appreciate y'all helping my family save money everyday the Grimes family loves Ibotta team! Have a great day and God bless you all! Doing God's work giving back to the community I love to hear about it! I also followed y'all on tik Tok and Facebook and insta!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account