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IbottaReviews 6,192

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,483
value
500
shipping
180
returns
187
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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I scanned my receipt and it did not count quantities correctly so had to scan items. After the receipt was processed, it reverted and did not count items correctly so I will now need to go in, click missing cash back, and scan all over again! Ibotta did me right and fixed it. Thank you!

Date of experience: August 5, 2024
Oklahoma
1 review
0 helpful votes
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Fixes everything
August 15, 2024

They always fix whatever goes wrong every easily as long as you have your receipt and info ready they come through very quickly. I appreciate this! I'm not sure if it is just me but I have glitches that happen alot on the DG side. They always are there quickly. Thank you! I love ibotta it helps my family out a lot!

Date of experience: August 5, 2024
New Jersey
1 review
0 helpful votes
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Missing,cash
August 14, 2024

I purchased 4 Katie's bars and received credit for only one bar. Four of my bar¡s,UPC codes scanned perfectly and I still only received credit for one bar. Wasting my time?

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Resolved
August 14, 2024

Had issues with my item not being identified. After chatting with customer service the issue was straightened out. I wasn't ghosted or promised with something that was never given!

Date of experience: August 4, 2024
Mississippi
1 review
0 helpful votes
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I'm a first time user of this app and it's easy user friendly. I will recommend others to use it

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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Very Easy
August 14, 2024

Ibotta has been an easy way to earn cash back. I've earned over $200 back in a short time.

Date of experience: August 4, 2024
New Jersey
1 review
0 helpful votes
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Again I'm Missing Cash Back
August 14, 2024
Updated review

I purchased two Organic Valley Free Range Organic Valley Eggs. Once again, even though the receipt shows Qty 2 at $6.99 each $12.98, I was only credited for one. Also, I submitted a claim to customer services verifying the second purchase by once again having to scan the second dozen eggs and still I was not properly credited for the item purchased. So right now, I'm annoyed because what is the point of making one or more purchases of eligible items if this app does not process those purchases properly? Why do I have to go through all this just to not get properly credited for the items purchased?

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2024

Obvious You Can't Read!
June 2, 2024
Previous review

I purchased two 1 liter bottles of Essentia waters at Target. It is obvious that who ever looked at the receipt can't read. Because the receipt says 2@ 1.79 each meaning two 1 liter bottles of Essentia waters. Bar code 6 57227 00033 9. Hello!

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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Missing Ibotta rebates
August 14, 2024

I had a great experience after having to write in regarding my offers that didn't process correctly. After writing in the matter was resolved in minutes

Date of experience: August 4, 2024
Ohio
1 review
0 helpful votes
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Slower than normal
August 14, 2024

I had to scan my receipt 3 times, kept telling me no offers found when the offer should have been clear as I purchased the exact product that was advertised

Date of experience: August 4, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Texas
1 review
0 helpful votes
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Fantastico
August 14, 2024

Es genial,compro cosas que necesito y me rembolsan dinero por ello.Me encanta

Date of experience: August 4, 2024
Virginia
2 reviews
0 helpful votes
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I scanned a upc code for pork ribs, it wouldn't accept it. I took pictures of the upcoming code & the package. I continued to go in circles trying to add it. How can I send the pictures in an email? What an inconvenience just trying to follow procedures!

Date of experience: August 4, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Florida
1 review
0 helpful votes
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Cashback
August 14, 2024

I contacted Ibott support to resolve my issue. I didn't receive cashback. The answer came very quickly. I was glad that the issue was resolved and I got what I wanted. Ibotta cares about its customers.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Ted & The missing $2
August 14, 2024

I had gotten the 2 pk Glade auto spray, and had checked to be sure it was the correct item. When I checked the Ibotta App it said it could not be credited. I put an inquiry in as to why, within a few hours Ted responded, said he looked into it, and credited my account. It was a very speedy process. That is great customer service! Not only that but Ted did an awesome job of making me felt like he cared about my concern and that he appreciated me, and treated me like a valued customer with a valid concern. Thanks again Ted!

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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Foodlion bad day!
August 14, 2024

We went to Foodlion early Saturday to get items we needed before a storm that we were expecting. After rushing thru the store we headed to checkout
Our order was process and the paid but suddenly the register quit! We had to wait while 3 different flr manager attempted to get our receipt to print. Finally while our ice cream was melting and the customer behind us patiently waited we completed our transaction. Normally I would have check my receipt and added or marked any other items I got on ibotta but due to rush ti freeze items I didn't check my Normal procedure. But ibotta came thru and notified me of item and was able to check off within 24 hours. THANK you ibotta!

Date of experience: August 4, 2024
South Carolina
1 review
0 helpful votes
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Great savings app
August 13, 2024

Ibotta makes it easy to save money on things you're already buying. If there's ever an issue, their customer service handles issues quickly and kindly. I highly recommend this app!

Date of experience: August 3, 2024
Georgia
3 reviews
0 helpful votes
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Easy to use
August 13, 2024

I've had a good experience. It's quick. Using Ibotta is similar to a savings account if you think about it.

Date of experience: August 3, 2024
Massachusetts
1 review
0 helpful votes
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Missing cash back offer again
August 13, 2024
Updated review

I bought 4 Poland spring waters and only got cash back for 3. This continues to happen and they don't care. I need to be issued the offer I didn't get or I will be reporting this to the better business bureau

Date of experience: August 3, 2024

I did not get my full cash back offers
July 24, 2024
Previous review

It clearly shows on the receipt the 8 items I purchased but again this horrible service gives me only partial items

Date of experience: July 14, 2024
Florida
1 review
0 helpful votes
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Great experience
August 13, 2024

I had a great experience dealing with missing cash back and it was handled promptly and we great care. I couldn't ask for a better experience

Date of experience: August 3, 2024
Oklahoma
1 review
0 helpful votes
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Missing money
August 13, 2024

Ibotta let me know that I might have missing money from a transaction. Showed me how to fix it and it was completed in just a few minutes. They show you how to fix the issue step by step.

Date of experience: August 3, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent customer service
August 13, 2024

Submitted an issue and it was fixed the next day-over the weekend! Plus I love saving money on things I'd already buy.

Date of experience: August 3, 2024