On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Help me in anything I needed, even helped me correct my errors at logging in.
One day when I got on the Ibotta app to look at the items they were promoting I noticed that my balanced dropped from my total that I had earned to 0.00. I was panicking. I did everything I could do to rectify the issue myself. I finally reached out to the Ibotta care team and they worked with me until I recovered the funds that were missing. I was impressed on how they helped me out. They were wonderful and listened to the issues I was having. It was a blessing working with them.
Most of the time it is great, but lately I have been having issues with "Can't read receipt." And it is getting very frustrating.
Lost both bags of chicken strips due to storm and what a great deal but it was nice that the product came back I really appreciate Ibotta
I would like to see more fresh foods, healthy ones, and less chemicals.
I got the Kentucky ham that I would not have got if it weren't on the deal. I scanned the barcode and it said that it was the correct product and it is shown on my receipt because I did buy it. I did not get the credit back for it.
I had an unfortunate app experience with the app where all my history disappeared. I contacted the Care Team and they were able to resolve the issue and all is back to normal now😊. Excellent team work. Jovie, Danica, Harry and Jack.
I bought per your directions on the app in store and the grands 8 count cinnamon rolls got first had no rebate. So read carefully and got the pilsbury grands 5 count deluxe cinnamon rolls and purchased two on your app in store and app said it qualified with a green check. Get home app states doesn't quilify now?
First off, thank you as always for your help! Sometimes I will get a snarky person who just doesn't care to help and are pretty rude...but 9 times out of 10, they are understanding if I read the small print incorrectly. I don't know why buy my linked accounts are not automatically adding my offers when I purchase them so it's like every single shopping trip lately I have had to write in. Ted, who I had today was awesome and added offers manually...thank you Ted! 🥰
Ibotta was so great to help me with getting credit for the other 2 items on my receipt that didn't initially scan. Their customer service team is awesome
Customer service awarded missing cash in a timely fashion.
After Jewel-Osco updated the format of their receipts, the app has been unable to correctly read them. Instead of having a separate line for each item, the receipts now show quantity on a single line (ie: "3@"). Despite scanning the barcodes in the app on approved purchases to ensure the correct number of items is being recognized, it still comes back saying only one item was purchased. Then it is several days before an actual human reviews the receipt and manually applies the remaining balance. On top of all this, you miss out on the correct number of items purchased going towards any bonuses you have. Customer service just tells you they cannot help with bonuses. I have explained this situation ad nauseam to ibotta, nothing seems to get updated or fixed.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
I appreciate your help always, it was great and smooth
Items I purchased were on the receipt and I scanned the barcode were removed from my submission.
I had some questions on adding offers after a purchase and the customer service was quick to answer, extremely nice, and very thorough in explaining the situation. I was very impressed with my experience and love the ease of using the app!
I don't know how to redeem my dollars. Please advise. I would appreciate your help. Thanks
I was having trouble with my cashback and my purchases weren't showning up. The help center was so helpful, kind, and fixed the issues I was having!
Customer service handled and resolved my issue fast.
I love using ibotta for rebates on things I buy & new things to try. It's easy to use & the support team is always most helpful when something doesn't work quite right, even if it's user error!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we're sorry our offers have not fulfilled your needs! We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Thanks again for leaving an honest review!