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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had trouble linking a rewards cards to my Ibotta account. They had the issue fixed quickly when the automted suggestions had been unsuccessful.
I have been using Ibotta for years. It is awesome and I love cashing in my earnings for gift cards. On the few occasions that I've had to ask customer service for help, they always respond quickly and help me resolve the issue. For example...lost paper receipt not causing me to lose earnings.
I am not a huge fan of Ibotta. I use it but it's difficult and not user friendly. Its very hard to scan receipts and it frequently misses items.
Missing cash back on an offer I bought and it was taken care of in a timely manner
Missing rebates and this isn't the first time this has happened. Either missing stuff or the receipt won't read over the hassel.
Disappointed, I bought 2 Gatorade 8 packs (actually 2 / buy 2 get 1); and didn't get my credit back. Submitted the receipt twice. Can you please help?
Very helpful and focused on the reason why I needed help. They handled everything in a timely and professional manner. I really like ibotta and have been using for a few years.im also a over a thousand dollars earned user
Your scanning app doesn't match up when you buy multiple of the same item and the retailer bundles the quantity together. I have missing cash back in my last 2 transactions. And this last time is for $14 additional dollars missing.
I only purchased the item because of the cash back
I've been very happy with Ibotta, the only instance where I clipped an item and when I went to claim it on Ibotta, the receipt couldn't read the date, the receipt must have needed ink.
Not only a great app for saving money while shopping, but even lets you know if you've missed an offer. Only thing missing is a way to have all your saved offers available on a separate screen so you don't have to search to make sure you haven't missed one.
Thus is such a great app. It is easy to use and the rewards add up. I gave it 4 stars because the app has glitches once in a while. You can link several stores like Walmart and CVS to your Ibotta account and selected rewards will automatically added and they will alert you if they think you missed a reward. They also offer rewards for online shopping.
Got to say …some of the representatives there are just so outstanding and so helpful. I appreciate everything that they do. They are very understanding and they do everything they can to fix the problem. I really appreciate
Something has been going on with my ability to load the website on Chrome. I've been unable to "clip" coupons and am only able to activate the generic "% back on___ website" function.
I find the app easy to locate eligible deals. I load them to my list. I even snag the barcodes on the items to ensure they are indeed eligible. They are very clearly listed in the receipt and this app still continues to say ineligible because it does not match receipt. Is this just a scam?
Is difficult to submit a picture of the receipts, can't read the receipt, if receipts are long it won't submitted. Easier on other apps
Thanks so much for your feedback! We've reached out to you directly to help resolve the issue. Could you please check your messages and let us know if there's anything else we can do for you? Thanks a bunch!
I have been trying to reach a live support person to no avail. I keep getting reversals of earnings which are incorrect and I can't reach anyone to dispute the reversals.
Hi Annette! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Not only are the product selections limited they are also store dependent. I shop at different stores and it's hard enough to remember to add the coupon but then you have to check to see which store it is good for? Then you have to scan a long receipt and hope the app gives you the proper amount back. Usually I have errors, especially when I buy more than one of each item. Every time I think I am in the right I am shot down and overruled by the app. Took me forever to get to my "limit" of $20.
Hi! We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.
I scand the jack links tender bites you have come back twice saying the offer is ineligible when I scaned them in the store it says item matches then when I submit the receipt you can't find the offer it is the 3rd item on the re eipt and there was no coupon used
My rebate is taking longer. Not sure if it's something new. I have been waiting for a rebate from Walmart since July. I have done other rebates for purchases that took place after and they have already credited to my account.
Ibotta team members are always helpful! Quick responses too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jared! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!