• Ibotta

Ibotta

Overview

Ibotta has a rating of 3.9 stars from 1,993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    655
  • Value
    431
  • Shipping
    161
  • Returns
    163
  • Quality
    321

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.2%
Positive
642
Neutral
83
Negative
152
183
See all photos

What reviewers want you to know

Positive highlights

  • I have been with them for years.I get the Gift Cards that I Earned.It is Fun to Me.
  • You can get your cash back om your bank account or gift cards which is awesome.

Critical highlights

  • I did shop for my items and they just lie and steal, and have the rudest customer service ever.
  • Do not sign up for this app they have 0 customer service, no phone number to call, no nothing but an email.
How would you rate Ibotta?
Top Positive Review

“Needs More”

Maurice S.
3/21/24

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Top Critical Review

“So disappointed”

Katia H.
1/7/24

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Reviews (1,993)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (259) gift cards (100) phone number (24) bank account (24) thanksgiving dinner (14) grocery shopping (14)
Thumbnail of user jaymahcom
2 reviews
0 helpful votes
April 10th, 2024
Verified purchase
• Updated review

Had an issue that I could understand why a problem would occur. To GREAT of a deal! Since they rang it together the 4 items looked like 1. After reaching out to Ibotta's team, they were absolutely amazing, understanding and made me a believer once again in this App. Thanks

Unbelievable help the support team gave me and very quick to resolve.

Reason I chose this business:

I chose simply because it’s very user friendly and it allows me to save.

Service
Account on hold and explained well
May 5th, 2024
Verified purchase
• Previous review

My account withdrawal was/is on hold and i was wondering why. I asked and they explained clearly which is much appreciated! Happy? Of course not 😂😂 absolutely pleased with fast response.

Unbelievable service
March 31st, 2024
Verified purchase
• Previous review

The team at Ibotta really went above and beyond to help and do so in a timely manner. They were able to understand my confusing way of explaining via email. Good job 👏 Ibotta!

Why I stopped years ago?…. I just don't know
March 9th, 2024
Verified purchase
• Previous review

Where to begin. Well they are extremely organized and fast. Being human I make mistakes especially coming back after so many years. They catch it and explain it so I don't do it again(very much appreciated). The app actually allows us to try new things and some of our favorites. Literally so my shopping list with the app. Makes shopping a little more fun— it usually is NOT. One critic would be to have phone # for help, but you can easily navigate to the answer on there site or the community of users. I could go on but you've probably stopped reading by now. Hope it helped :)

Emails got confusing and spoke to multiple people via email and just got confusing. Everything worked out eventually and the people I did communicate with were extremely pleasant.

Reason I chose this business:

Today like everyday but even more so EVERY PENNY COUNTS. Getting. Little back for. Long way.

Service
Thumbnail of user samc1225
1 review
0 helpful votes
February 8th, 2024

I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.

Service
Value
Thumbnail of user maurices196
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Reason I chose this business:

When I first got it, it was the first grocery shopping cash back app I used. A friend told me about it so I tried it and it was different and a way to get money back from shopping.

Thumbnail of user melw160
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I would just like to say if you want to save some money this app will definitely help you in that area. I absolutely love ibotta app.I love earning money on products i already would buy. Earn as much as you like. If you ever need help from Thier customer service they are helpful and very informative. Give it a try you won't regret it. You need to earn 20 bucks initially to withdraw it but say you have 26.35 you'll be able to get the whole amount that you want. Which i think is awesome.

Thumbnail of user katiah19
1 review
2 helpful votes
January 7th, 2024

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Service
Value
Quality
Thumbnail of user beckyb628
1 review
0 helpful votes
March 13th, 2024
Verified purchase

While when you get all your rebates, it's wonderful and easy, I don't get at least 15% of my rebates. Trying to get them after is awful they need you to screen capture or whatever, send it, date, time, what, who, and they are not easy to work with. I feel like they just keep sending the same message, until YOU figure it out, or give up. I ve gotten back over $750 dollars, but it leaves a bad taste in my mouth that I've lost a lot, and paid more money for products than I would have liked.

Not helpful, even when I wrote about not being helpful, they were not helpful.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Becky! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user shirleyl1125
1 review
0 helpful votes
April 12th, 2024

Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂

Service
Value
Quality
Thumbnail of user dorindan2
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.

Reason I chose this business:

Had cash back offers on items I actually buy and in stores I frequent.

Service
Thumbnail of user karenl4289
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Great app for additional unexpected savings, especially at groceries and retailers I purchase from. I applaud Ibotta for also being the first merchant (in my inbox) to offer the option to "pause" emails for Mother's Day, acknowledging this day "can be a difficult time for many." For those of us who've lost our Mothers, it's a huge gesture. Very much appreciated versus bombarding my inbox with insensitive emails. Thank you Ibotta! Hope there will be similar emails for Father's Day as well.

Thumbnail of user rhondas447
3 reviews
0 helpful votes
April 28th, 2024
Verified purchase

I recently had a transaction hiccup while using Ibotta for an online purchase, but their customer service team quickly resolved the issue. Despite the transaction not going through correctly, I was pleasantly surprised to find that Ibotta still honored my cash back. This level of dedication to customer satisfaction is commendable and sets Ibotta apart from other cashback platforms. I highly recommend Ibotta for their outstanding service and commitment to their users.

Thumbnail of user sapphirej6
1 review
0 helpful votes
April 4th, 2024
Verified purchase
• Updated review

For the most part, Ibotta is an easy, fun, and rewarding program to experience. All things come with ups and downs (ex. Good cash back offers, bonus deals, holiday challenges vs. missed deals, service connection issues, and so offers not attaching at times). But for the most part I will continue to use this program and refer others to use it as well.

Thanks for the opportunity to save.
🏿

Good program for saving money
March 24th, 2024
Verified purchase
• Previous review

Normally I have no problem but from time to time, the clarity in the fine print can be misleading (missing cash back & subjective to customer service understanding when sending a ticket in). However, I say the system works well flaws and all. Thanks for the opportunity to save money in this day and age.

Thumbnail of user rosalynh42
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

Thumbnail of user lynnn330
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.

Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.

Reason I chose this business:

Cash Back for items that I purchase from quite a few Stores.

Service
Thumbnail of user sharonh2917
1 review
0 helpful votes
March 18th, 2024
Verified purchase

Had issue with a rebate due to the cashier scanned a product twice on my receipt causing me to go to customer service counter to get money back for the second scan. Therefore it made it look like I returned the item totally. So I had to have assistance to get the actual product that was eligible for rebate to process. I was assisted in a quick and professional manner. I appreciate Ibotta and the service I received from those who took care of my issue. Thank you!

Thumbnail of user darlenes697
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Overall, I find I do not purchase the products available for rebate. Initially there were more "any" products. Also there are other apps that simply scan your receipt and credit you for qualifying purchases. Having to scroll through so many products only to find I didn't purchase anything eligible is time consuming and annoying. Also, reducing my unclaimed credits following the pandemic only further soured my taste. I'll keep using, but not expecting much.

Reason I chose this business:

It was suggested by my son.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks for your review, we appreciate your honest feedback! We have reached out to you directly to address the issue. Please let us know if we can provide any more assistance. Thanks again!

Thumbnail of user tammyd747
1 review
0 helpful votes
March 20th, 2024
Verified purchase

Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.

Reason I chose this business:

My daughter had some co-workers tell her about it, and she passed it on to me.

Thumbnail of user as1351
1 review
1 helpful vote
January 13th, 2024

Ibotta has very sneaky small print rules... Should you forget to use the app for a short period of time, they secretly deduct $3.99 from your account on an ongoing basis... which is linked to your bank account and without any notice.

Thumbnail of user cindyt690
1 review
0 helpful votes
February 26th, 2024
Verified purchase

I've been using Ibotta now for a couple of years. It takes a few minutes before you go shopping to check off things or review updates on the app, but totally worth the small amount of time put into it. I catch myself sometimes buying something online, only to realize I didn't go through Ibotta! There's lots of businesses you can pick from to get money back, and very satisfying when you receive cash. There's a few glitches here and there, but it usually evens out.

If money is missing or missed, they are quick to answer and resolve it.

Reason I chose this business:

Saw a commercial and sounded like it was worth trying.

Service
Thumbnail of user janej538
1 review
0 helpful votes
January 20th, 2024

Total Scam! Stole my money! Do not use this app! When I tried to withdraw all of a sudden they couldn't accept receipts from money they gave me! SCAM! I double checked every item so I know it's bs!

Thumbnail of user victoriab1376
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I typically love the cash back but recently I have been approved for money back and then a few days later they remove my credit. Not cool

Reason I chose this business:

Wish I wouldn’t have

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user angelae281
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.

Reason I chose this business:

To make extra cash on the things I buy all the time. I tell my friends and family about it all the time.

Service
Thumbnail of user josit3
1 review
0 helpful votes
April 9th, 2024
Verified purchase

I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.

Thumbnail of user harryd454
1 review
0 helpful votes
March 31st, 2024
Verified purchase

Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled

Service
Value
Shipping
Thumbnail of user farrahw20
1 review
0 helpful votes
April 4th, 2024
Verified purchase

This app is so easy to link your MVP cards or if you have to, upload a receipt! The app is easy to use just be sure you see the stores in which the cash back offers apply. I have saved so much extra money with the flash sales and daily grocery item deals. The offers are on pretty much most things you might would buy, which is nice. Coming from someone who has saved over $200 extra over and above other coupons you might have, I love iBotta!

Very helpful, accommodating prompt and courteous in helping me.

Reason I chose this business:

I chose iBotta b/c I had heard about extra savings, and hate that I waited so long to join!

Service
Thumbnail of user mikesbabe2016
1 review
0 helpful votes
February 14th, 2024

Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!

Products used:
Uploading receipts & shopping online

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks so much for your review Tonya, have a great day!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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