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Ibotta

Overview

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,365
value
487
shipping
179
returns
185
quality
363
This company responds to reviews on average within 2 days
How would you rate Ibotta?
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Texas
1 review
0 helpful votes
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Great Costumer Representative.
August 7, 2024

Ibotta have always fixes my concerns. I think they have a great team wiling to solve our problems. Thanks.

Date of experience: July 28, 2024
Pennsylvania
1 review
0 helpful votes
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Confused at times
March 13, 2024

An example about my confusion is that I got an email saying I purchased something at Walmart that I could have activated an offer for an item on my Walmart receipt that I missed. Ibotta gave me instructions on how to activate that offer and still get the cash back. I can not find any offer on my receipt that I had missed.

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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Better than Dyson, IBOTTA
December 14, 2020

They take forever to get back to you.
They never answer your question.

Some stores are automatically tied to your store member card and others aren't.

Either way, when you scan a receipt, you're not finished. I've asked what am I finishing and I've never gotten an answer.

Now just days after trying to enter another set of receipts, they sent me a letter they have deducted funds for inactivity.

The next session wants me to add proof of purchase. These receipts are printed on what used to be called fax paper and start fading and smearing after a few days.

I have no idea if they're in this country or another country but I do not have very many apps that offer me this much frustration.

Even before Covid, pennies counted and if something could help you get a few more here in there legally, without a ton of effort and working reliably, it wouldn't hurt.
FETCH WORKS THAT WAY.
IBOTTA seems like an experiment that just went wrong.

Date of experience: December 14, 2020
Ibotta C. Ibotta Rep
over a year old

Hello, We are sorry to hear that you have yet to receive your earnings. Can you please update your review with the ticket number of your request and we will further investigate this for you. Thank you.

Florida
1 review
0 helpful votes
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Good app
July 19, 2021

At first I didn't use this app much and I lost some of the money for not continuing to use. Once I got the hang of it it's pretty easy. You have to
Be patient sometimes to get to the $20 but you can get there pretty easily. If you follow some of the couponers on TickTock they give you instructions and ideas how to use this app.

Date of experience: July 18, 2021
Indiana
5 reviews
15 helpful votes
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Sucks the life out of you
November 20, 2020

I dont know how people earn money on this app. I fell for the free Thanksgiving dinner stuff. Half of the offers had expired so I got $17.68 worth to redeem but you have to hit 20.00 before you can. So I tried my target order, for driveup, by going thru their app to the supposed target website. Nothing, absolutely nothing, I tried to order would allow me the drive up option so I decided to go straight thru the target app. Wow, everything was then available for drive up. Not thinking i completed the order but, it turns out, you cannot redeem offers this way. I would have got the same stuff anyway but I wasted soooo much time. I'll never get the other $2+ change to cash out the "free" Thanksgiving dinner. I dont necessary think its a scam because they aren't getting anything from me besides spending habits and if you use target, walmart or Amazon apps they already track and sell your habits. Bottom line: DONT WASTE YOUR TIME.

Date of experience: November 20, 2020
California
1 review
2 helpful votes
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I don't care too much for this app because it's so specific. You have to buy a specific item in a specific size in a specific store to qualify for the cash back. I did an online order through the app and was supposed to get a $5 bonus. I met the timeline of the bonus and all the requirements and yet Ibotta never credited me the $5. I contacted customer support. It took over 3 days for them to respond. They asked for more details. I provided those to them days ago and still no response and no bonus credited to my account. If they are going to advertise a bonus they need to make good on it.

Date of experience: June 16, 2019
New Jersey
1 review
0 helpful votes
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Great, quick response!
June 15, 2024

Wegmans Wine Shop comes up as Woodbridge Wine, Liquor, & Beer on the receipt, but has the Wegmans logo, so it came up that I had the wrong store. I received a response that they switched it to Any Liquor Store (which I couldn't find-that's on me lol). Sabin was very quick & thorough in responding to my inquiry!

Date of experience: June 5, 2024
Alabama
1 review
0 helpful votes
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Missing cash back
August 5, 2024

My Walmart app wasn't linked due to system error but the Ibotta agent was patient and helped me get all of my missing offers

Date of experience: July 26, 2024
Texas
1 review
0 helpful votes
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I've been using IBOTTA for over a year and have made well over $100 with just buying what I need then scanning receipts. It's very simple I just sometimes forget to go and add items from all my different stores but I'm so glad someone invited me to try.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Not given enough credit for offers
May 7, 2024

If you look at this Kroger receipt, I bought three (3) packages of the Rana meals, not just two (2), which is all I was given credit for. I also bought a bottle of Resolve urine destroyer, 32 oz, which I wasn't given any credit for according to this email

Date of experience: April 26, 2024
Alabama
1 review
4 helpful votes
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They deactivated my account due to timeing glitches in their system, they ibotta workers seem and corrected my issues yet they deactivated my account because of the flags their glitches that were fixed caused. Terrible, no explanation at all. Other than we just decided to because we can. Lazy and terrible customer service. Don't blame users for the poor ability and lacking a of the app you created!

Date of experience: September 29, 2018
North Carolina
1 review
0 helpful votes
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Ibotta has great customer service!
March 29, 2024

I received and email today letting me know that I had an item eligible for cash back, but I hadn't clicked it before shopping. I was given an extra chance to click it and get cash back. Allowing me to click it is going above and beyond. Thanks!

Date of experience: March 19, 2024
Montana
1 review
1 helpful vote
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Beware Ibotta is a scam
October 24, 2023

Don't fall for all their bonus in tricking you to spend money on items for cash back. They will deactivate your account and tell you that you violated their terms of use as soon as you have earned enough money to withdraw and not give you your earned cash back. Please do your research and read their reviews on multiple websites on how they are constantly scamming people of their earnings in cash back.

Date of experience: October 24, 2023
Texas
1 review
0 helpful votes
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Easy money
March 18, 2024

Ibotta app is easy to navigate. I buy products that I need and submit my receipt to Ibotta. I let it accumulate for a while then when I make a withdrawal, it's fast and easy. I don't know why anyone wouldn't use Ibotta

Date of experience: March 8, 2024
New York
1 review
0 helpful votes
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User friendly app
August 15, 2024

Easy to use the app. I appreciate that Ibotta notifies me if I missed an opportunity to get cash on items I purchased

Date of experience: August 5, 2024
Kentucky
1 review
0 helpful votes
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It took me so long to finally sign up and see what all the chatters been about. The name Ibotta is being said so much I was starting to roll my eyes anytime I would here the name. So finally I made an account and yes now I can clearly see what all the fuss and muss is about! Hope the is one of those platforms that withstands the test of time!

Date of experience: May 30, 2022
Pennsylvania
1 review
0 helpful votes
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Not Happy
June 27, 2024

There are too many times where I'll send something on my receipt and I don't get paid on it. I scanned the product and it was approved but nothing. Not worth my time anymore!

Date of experience: June 17, 2024
Ibotta C. Ibotta Rep
over a year old

Good morning, Ross!

We're delighted to hear from you and have reached out to you privately to discuss your feedback. If you have any questions or need more assistance, please don't hesitate to respond to our message. We're here to support you!

Thank you once again for sharing your feedback, and we wish you a fantastic day!

North Carolina
1 review
0 helpful votes
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Easy money
June 10, 2024

This is the easiest way to get extra money. You really don't have to do a thing. Shop as usually would and it just adds up. No set amount has to be met to make a withdrawal. Love this!

Date of experience: May 31, 2024
Georgia
2 reviews
3 helpful votes
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Not user friendly
March 22, 2024

My Walgreens receipts are go to my email. There seems to be no way to upload a receipt from email. I couldn't find an answer from FAQ in the help section.

It seems that ogx was on Walgreens's list, then it wasn't. I guess I could be wrong since I was looking at different stuff trying to just find SOMETHING they had I used from the bonus thing.

I tried Walgreens and Publix today and both stores seemed to be lacking in the products that I could buy. The ones that were very specific in number or other flavor. They had didn't carry that specific thing. It just wasn't available.

These things along with some of my stuff just flat out not showing up make this app very frustrating and annoying, maybe not worth using in the long run.

I'm comparing all of these apps seeing which are worth the effort or if they are all a pain in the $#*!.

Date of experience: March 12, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Melanie! Thanks for your feedback and taking the time to leave a review! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!

Illinois
1 review
2 helpful votes
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This app is great but without explaining anything they deactivated my account i was enjoying using it i would appreciate if they help with and try to solve the problem wst i did wrong and activate my account again. Thanks

Date of experience: March 10, 2018