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IbottaReviews 5,985

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,462
value
498
shipping
181
returns
188
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
3 reviews
1 helpful vote
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Great site!
August 4, 2024

I had a problem with getting my cash back but Ibotta worked with me and resolved the issue. Thank you! Ibotta is a great way to earn extra money on things you buy

Date of experience: July 25, 2024
Indiana
1 review
0 helpful votes
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Pick your store, scroll through the list of items for cash back. Check on it, shop and submit receipt

Date of experience: July 25, 2024
New York
1 review
0 helpful votes
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Love Ibotta
August 4, 2024
Updated review

I just scanned each item and clipped the rebate. Once I got through the checkout, I scanned the receipt and within minutes I had my $$ back.

Date of experience: July 25, 2024

I am not sure if an item has a rebate. Some rebates show up but will not be credited for my account.

Date of experience: April 3, 2024
Michigan
1 review
0 helpful votes
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Fun way to save
August 4, 2024

Ibotta is easy to use, quick & I save a ton! It also encourages me to try products I normally wouldn't buy because I get cash back! I've found several products I enjoy.

Date of experience: July 25, 2024
Alabama
1 review
0 helpful votes
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Love this rebate app.
August 4, 2024

It's always easy and there is an actual customer support unlinke any other rebate app I have used- I use a lot. I've been a user for years and have had so many benefits without a lot of screen time.

Date of experience: July 25, 2024
Florida
1 review
0 helpful votes
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GREAT customer service
August 4, 2024

I rarely have issues with Ibotta, but with technology its bound to happen sometimes. The few times I have needed to contact them, I have ALWAYS received prompt customer service. They go above and beyond to assist the customer and make things right whenever there is an issue.

Date of experience: July 25, 2024
Massachusetts
1 review
0 helpful votes
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I constantly have to resubmit for offers that still aren't credited even after. It requires putting in a separate ticket and waiting for someone to fix it. And sometimes they just credit you the value, which is great, but it means that it doesn't count towards bonuses. And multiple purchases of the same qualifying item(s) are supposed to individually count towards achieving bonuses but still don't. Products that should qualify are rejected, even when you submit them for review (a process too brief for an actual human to be doing it, which means relying on a database that's already flawed and inaccurate. The ticket submitting system is atrocious. You can't get to the help desk from the app, because every time you complete the login process in the pop-up window, it takes you back to the app, where you have to start all over again. If you try to bypass the app and go in via the Web browser, it STILL opens up the app and puts you right back at square one. Only when you remove the app are you able to get around that bug, which means having to reinstall, log back in, and hope that you don't have to do it again. Otherwise, you have to wait for the transaction to be a few days old so you can get to the little pop-up dialog box that lets you submit a ticket while in the app. It's really, really sad that it's still this bad after all these years and going public.

Date of experience: July 25, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.

Florida
1 review
0 helpful votes
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Always helpful
August 3, 2024

Appreciate you always making it right! And staff who are competent, understanding the issue and are not robotic

Date of experience: July 24, 2024
Virginia
1 review
0 helpful votes
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I go through the tedious process of checking items on the list so that Ibotta doesn't take my accumulated cash. I could have gotten the same cash through Walmart but chose Ibotta instead. It doesn't credit them, sends a tiny credit is email, then sees what's missing and sends another email telling me what to to to claim the here unidentified missing items but the category I am to look for in the app doesn't exist "on the app go to 'my earnings'". There is no "my earnings". No Walmart transaction no place to submit. It's not worth this tediousness to fix Ibotta's mistake.

Date of experience: July 24, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Ohio
1 review
0 helpful votes
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Account
August 3, 2024

I happened to find my account after I uploaded my receipt. There were all these deductions, saying I hadn't used Ibotta. But I have. So I tried to contact them, Carlotta kept sending me the same articles to read. I could not get hold of any real person

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2024
Florida
1 review
0 helpful votes
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Cash back
August 3, 2024
Updated review

Cked all items for CVS. Bought item, took picture sent to Ibotta. It was a short time and I got my cash back. FANTASTIC!

Date of experience: July 24, 2024

Money back
May 7, 2024
Previous review

Buy items on list get money back. If you have a problem, get in touch with customer service and they are Great to solve the problem.

Date of experience: April 26, 2024
Indiana
1 review
0 helpful votes
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I needed Help
August 3, 2024

Most times when I need help from a company I swear it feels like a lbout a week before I get a response from a real person. Ibotta doesn't work like this. I was sick communication within 24-48 hours. They explained the answer to the question I had. They were clear and concise. I rarely need to chat with someone at Ibotta, but it is comforting to know that they are there if needed and they quickly resolve issues.

Date of experience: July 24, 2024
Florida
1 review
0 helpful votes
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Great
August 3, 2024

Keeps track of everything. Great app to save money. Longer receipt not always capture the savings so photo section shall be added by user.Thank you!

Date of experience: July 24, 2024
Georgia
1 review
0 helpful votes
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Cash back
August 3, 2024

Yes I had a problem with getting my bonus cash that I earned I contacted customer support,and they responded fairly quickly and had my problem and my cash in my account quickly that I earned

Date of experience: July 24, 2024
Pennsylvania
1 review
0 helpful votes
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I have been member for at least 5 years probly more like 7 and when I started I didn't use it much but then I started seeing how much it helped and went hog wild with referrals and offers. I've referred quite a few people and I know some of them are still using the app happily. It has always been fairly easy and fast with awarding your earnings and cashing out. The few times I've had problems they always let u know immediately they received ticket and then resolved issue faster than any other customer service I know. I kind of like the linked cards cuz usually everything goes faster but I think I'd rather go back to uploading receipts ciz I've been having issues with Walmart link for some reason and I've never had problem before, actually they were always faster than other stores to process. Hope to have it resolved soon. Otherwise it is an absolutely wonderful cash back site that I would recommend to everyone, and I already have to alot of people.

Date of experience: July 24, 2024
Florida
4 reviews
1 helpful vote
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Great App!
August 3, 2024

I've been using Ibotta for a fee years and it's has been an excellent way to supplement the grocery bill. The staff is very easy to work with discrepancies. Especially Romeo who recently took the time to investigate one for me!

Date of experience: July 24, 2024
Missouri
1 review
0 helpful votes
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Fantastic helpers
August 3, 2024

Ibotta helper/staff are great in solving my problem. They quickly responded and solved my issue in a timely manner!

Date of experience: July 24, 2024
North Carolina
1 review
0 helpful votes
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Helpful
August 2, 2024

I am amazed at how quickly they find missing reward items and contact me to add them to my account. That has happened several times lately and has added up to a lot of money.

Date of experience: July 23, 2024
California
1 review
0 helpful votes
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Lost cash rewards
August 2, 2024

In my experience ibotta is a fast and solve your problem with any questions or rewards lost, I like the app ibotta

Date of experience: July 23, 2024
Florida
1 review
0 helpful votes
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I love getting extra spending money AND the fact that they let me know when I missed something! I can't believe I get an email saying there are eligible items I missed! So great!

Date of experience: July 23, 2024