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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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We went to Foodlion early Saturday to get items we needed before a storm that we were expecting. After rushing thru the store we headed to checkout
Our order was process and the paid but suddenly the register quit! We had to wait while 3 different flr manager attempted to get our receipt to print. Finally while our ice cream was melting and the customer behind us patiently waited we completed our transaction. Normally I would have check my receipt and added or marked any other items I got on ibotta but due to rush ti freeze items I didn't check my Normal procedure. But ibotta came thru and notified me of item and was able to check off within 24 hours. THANK you ibotta!
Ibotta makes it easy to save money on things you're already buying. If there's ever an issue, their customer service handles issues quickly and kindly. I highly recommend this app!
I've had a good experience. It's quick. Using Ibotta is similar to a savings account if you think about it.
I bought 4 Poland spring waters and only got cash back for 3. This continues to happen and they don't care. I need to be issued the offer I didn't get or I will be reporting this to the better business bureau
It clearly shows on the receipt the 8 items I purchased but again this horrible service gives me only partial items
I had a great experience dealing with missing cash back and it was handled promptly and we great care. I couldn't ask for a better experience
Ibotta let me know that I might have missing money from a transaction. Showed me how to fix it and it was completed in just a few minutes. They show you how to fix the issue step by step.
Submitted an issue and it was fixed the next day-over the weekend! Plus I love saving money on things I'd already buy.
I'll start by saying that the only reason I put 4 stars instead of 5, is just cause of how long this problem took to resolve. Other than that, the agent/s who helped me did their best and were very professional and polite! After a couple of days of not being able to scan a receipt, the agent finally suggested I send a picture of the receipt along with the offers I was supposed to get cash back for and boom! It worked! I finally got my money for the items I had purchased! Even though it was a long problem, they didn't stop trying to help and I appreciate that!
I didn't get credit for an online purchase. I notified them and got my credit. Great service
Easy to use and great offers! Also anytime I've had to contact customer care they've been super helpful and responsive.
I missed something I had bought and I got a email telling me how to add it to claim and I got $5 nice and easy
Got an alert that I missed adding an item for cash back-that is amazing! Ibotta made it even easier for me to earn money!
Thank you Ibotta for the perfect service! I referred my friend to Ibotta, even he did not sign correctly, I still received my reward!
I stopped at Food Lion to grab 2 forgotten items. I never gave Ibotta a thought it's not my normal store but the next day I received an email one of the items had cash back and if I added it I'd get the cash back.
I have been in contact with Ibotta (emails) about not receiving my cash back that was earned and I feel like I'm getting the run around. I have been asked to send the same information 4 different times with no results. Had no issues at all with getting cash back until I reached the $250+ level.
I didn't receive money I thought I was supposed to get. The staff member quickly resolved my problem.
I didn't care for this app in the beginning but I love it now that I put forth more effort!
I already used the item, threw the packaging away my receipt clearly says the item yet no cash back
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Always happy with results from this app but have a hard time creating a ticket with a problem. Contacting a person is hard to do but overall I'm happy with this app.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!