The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Ibotta have always fixes my concerns. I think they have a great team wiling to solve our problems. Thanks.
An example about my confusion is that I got an email saying I purchased something at Walmart that I could have activated an offer for an item on my Walmart receipt that I missed. Ibotta gave me instructions on how to activate that offer and still get the cash back. I can not find any offer on my receipt that I had missed.
They take forever to get back to you.
They never answer your question.
Some stores are automatically tied to your store member card and others aren't.
Either way, when you scan a receipt, you're not finished. I've asked what am I finishing and I've never gotten an answer.
Now just days after trying to enter another set of receipts, they sent me a letter they have deducted funds for inactivity.
The next session wants me to add proof of purchase. These receipts are printed on what used to be called fax paper and start fading and smearing after a few days.
I have no idea if they're in this country or another country but I do not have very many apps that offer me this much frustration.
Even before Covid, pennies counted and if something could help you get a few more here in there legally, without a ton of effort and working reliably, it wouldn't hurt.
FETCH WORKS THAT WAY.
IBOTTA seems like an experiment that just went wrong.
At first I didn't use this app much and I lost some of the money for not continuing to use. Once I got the hang of it it's pretty easy. You have to
Be patient sometimes to get to the $20 but you can get there pretty easily. If you follow some of the couponers on TickTock they give you instructions and ideas how to use this app.
I dont know how people earn money on this app. I fell for the free Thanksgiving dinner stuff. Half of the offers had expired so I got $17.68 worth to redeem but you have to hit 20.00 before you can. So I tried my target order, for driveup, by going thru their app to the supposed target website. Nothing, absolutely nothing, I tried to order would allow me the drive up option so I decided to go straight thru the target app. Wow, everything was then available for drive up. Not thinking i completed the order but, it turns out, you cannot redeem offers this way. I would have got the same stuff anyway but I wasted soooo much time. I'll never get the other $2+ change to cash out the "free" Thanksgiving dinner. I dont necessary think its a scam because they aren't getting anything from me besides spending habits and if you use target, walmart or Amazon apps they already track and sell your habits. Bottom line: DONT WASTE YOUR TIME.
I don't care too much for this app because it's so specific. You have to buy a specific item in a specific size in a specific store to qualify for the cash back. I did an online order through the app and was supposed to get a $5 bonus. I met the timeline of the bonus and all the requirements and yet Ibotta never credited me the $5. I contacted customer support. It took over 3 days for them to respond. They asked for more details. I provided those to them days ago and still no response and no bonus credited to my account. If they are going to advertise a bonus they need to make good on it.
Wegmans Wine Shop comes up as Woodbridge Wine, Liquor, & Beer on the receipt, but has the Wegmans logo, so it came up that I had the wrong store. I received a response that they switched it to Any Liquor Store (which I couldn't find-that's on me lol). Sabin was very quick & thorough in responding to my inquiry!
My Walmart app wasn't linked due to system error but the Ibotta agent was patient and helped me get all of my missing offers
I've been using IBOTTA for over a year and have made well over $100 with just buying what I need then scanning receipts. It's very simple I just sometimes forget to go and add items from all my different stores but I'm so glad someone invited me to try.
If you look at this Kroger receipt, I bought three (3) packages of the Rana meals, not just two (2), which is all I was given credit for. I also bought a bottle of Resolve urine destroyer, 32 oz, which I wasn't given any credit for according to this email
They deactivated my account due to timeing glitches in their system, they ibotta workers seem and corrected my issues yet they deactivated my account because of the flags their glitches that were fixed caused. Terrible, no explanation at all. Other than we just decided to because we can. Lazy and terrible customer service. Don't blame users for the poor ability and lacking a of the app you created!
I received and email today letting me know that I had an item eligible for cash back, but I hadn't clicked it before shopping. I was given an extra chance to click it and get cash back. Allowing me to click it is going above and beyond. Thanks!
Don't fall for all their bonus in tricking you to spend money on items for cash back. They will deactivate your account and tell you that you violated their terms of use as soon as you have earned enough money to withdraw and not give you your earned cash back. Please do your research and read their reviews on multiple websites on how they are constantly scamming people of their earnings in cash back.
Ibotta app is easy to navigate. I buy products that I need and submit my receipt to Ibotta. I let it accumulate for a while then when I make a withdrawal, it's fast and easy. I don't know why anyone wouldn't use Ibotta
Easy to use the app. I appreciate that Ibotta notifies me if I missed an opportunity to get cash on items I purchased
It took me so long to finally sign up and see what all the chatters been about. The name Ibotta is being said so much I was starting to roll my eyes anytime I would here the name. So finally I made an account and yes now I can clearly see what all the fuss and muss is about! Hope the is one of those platforms that withstands the test of time!
There are too many times where I'll send something on my receipt and I don't get paid on it. I scanned the product and it was approved but nothing. Not worth my time anymore!
Good morning, Ross!
We're delighted to hear from you and have reached out to you privately to discuss your feedback. If you have any questions or need more assistance, please don't hesitate to respond to our message. We're here to support you!
Thank you once again for sharing your feedback, and we wish you a fantastic day!
This is the easiest way to get extra money. You really don't have to do a thing. Shop as usually would and it just adds up. No set amount has to be met to make a withdrawal. Love this!
My Walgreens receipts are go to my email. There seems to be no way to upload a receipt from email. I couldn't find an answer from FAQ in the help section.
It seems that ogx was on Walgreens's list, then it wasn't. I guess I could be wrong since I was looking at different stuff trying to just find SOMETHING they had I used from the bonus thing.
I tried Walgreens and Publix today and both stores seemed to be lacking in the products that I could buy. The ones that were very specific in number or other flavor. They had didn't carry that specific thing. It just wasn't available.
These things along with some of my stuff just flat out not showing up make this app very frustrating and annoying, maybe not worth using in the long run.
I'm comparing all of these apps seeing which are worth the effort or if they are all a pain in the $#*!.
Hi Melanie! Thanks for your feedback and taking the time to leave a review! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!
This app is great but without explaining anything they deactivated my account i was enjoying using it i would appreciate if they help with and try to solve the problem wst i did wrong and activate my account again. Thanks
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
Hello, We are sorry to hear that you have yet to receive your earnings. Can you please update your review with the ticket number of your request and we will further investigate this for you. Thank you.