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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Customer service is responsive and takes care of the situation and a proper manner. It is an easy way to earn extra money when buying products that you want. Highly recommended.
I did not receive cash back from a Sam's purchase as I used their scan and go to eliminate wait times in line. I did not realize Ibotta doesn't recognize paper copies printed on your home computer. I contacted customer service and they were very helpful in helping me get the refund this time. I really appreciate their help and love using their app for cash back when what I purchase is there to redeem.
It will not process my gift card. If you use this app and try to redeem for an amazon gift card it will not process the request.
Having used the benefits of Ibotta for a number of years, I find the app easy to use and a big help when looking for those hard to find savings. Together with store discounts (yes planning ahead does help), I've received over $2,500 in refunds.
EVERY single time I try to redeem the Absolut or Jameson rebates from Any Restaurant Ibotta only credits me for 1 purchase even though my receipts clearly show at least 2 purchases. This has been going on all year. I spend so much time asking (through messages) Ibotta customer care to please look at the receipt and fix the problem.
Thank you for your review, and we sincerely apologize for any inconvenience or frustration. We are currently looking into the cause of this issue, and we appreciate your continued patience and understanding. Thank you again for your feedback!
When I go shopping now I look at Ibotta on my phone and when I purchase the items that I planned on buying I see where I can get cash back.
I was missing some cash back for a recent purchase that I had made at Walmart on an in-store shopping trip. I submitted a request to the Ibotta Care Team, and they professionally and courteously resolved the issue in a very timely manner.
I don't like being forced to buy products that I don't normally buy to get a discount.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
I qualified for.05 on any brand pkg of pork chops and you are not accepting it from my
7/13/24 receipt.I sent pictures
Please explain how do it works I shopped through ibotta for Walmart and was only issue 1 reward I shopped 15 items
I really love using ibotta, but sometimes there's really not a huge selection of rebate choices to choose from
Nothing is recognized on the receipts anymore! Every item / product has to be scanned.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!
It is a great application. Ibotta care has a great team willing to help you when a refund is not applied correctly. My experience with them has always been very pleasant!
I had an awesome experience with the review team of Ibotta. I appreciate them looking into my issue and explaining to me what happened and returning the fees that was taken as a courtesy to me. They went above and beyond to provide excellent customer service. Thank you so much Ibotta review team.
Received email that I've got cash back 2.49 but it said 0 now :(
Ibotta is a scam and a lier, They say they will give you your cash back but they don't then they have so many reasons why you don't qualify for the cash, they don't respond back and if they do it's the same email that is not the issue or problem, I saw a fee people on Social Media saying the same thing.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Did not get bonus. Should have gotten as usual cheated. My kohls purchases should have counted. Cheated as usual. Will not waste no more time explaining. U can check it out or not. Probably not.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!