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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I bought 128 oz Pyrex laundry detergent and Jose chicken an cheese Taquettos and did not get cash back for them.
On August 9, I had some great coupons for my online grocery order. Four days after shopping, I had not received a notice of cash back. When I used the troubleshooting, I guess it was a chat, the only direction I got was that I would have to unlink then relink my Walmart account to get the app working again. I had $5 worth of coupons that I just didn't get. The only receipt I had was the online receipt from Walmart, and apparently that barcode doesn't work to use the redeem button on the Ibotta app.
I had an issue with Ibotta recently and when I reached out to them for assistance they were amazing. Resolved my issue within 24 hours, absolutely fantastic customer service. They were outstanding!
Easy to use, great product selection and rebate $.
Customer service has been quick to review any messages that I have sent.
I use Ibotta every time I shop. I do not buy offers just because they are they there. I only apply products that I always purchase on a regular basis to Ibotta if there is a cash back offer available. Easy and quick app to use. Well worth the effort. Started using the end of 2023 and will continue to use in the future.
Although it would be nice to see more healthy food purchase cash back rewards. Majority of products are not something I would buy due to health and environmental concerns. But there are still good offers to be had, just not as many as there should be IMO.
I've been buying different things on Ibotta to receive cash back but haven't received my cash back on some days
I use Ibotta for both groceries and my online orders with QVC. My QVC earnings keep getting reversed. It's an Ibotta problem, that I am told is being fixed. The app is difficult to report or submit a ticket. It's been over a week and I have not received those funds back in my account.
Overall experience is great. Once I sent over my info I had the missing cash back within 12 hours. Very polite as well.
If I can manage to use this app and enjoy the rewards anyone can use it, it's well worth the time in order to save money!
Need help, redeeming points and cash?
I scan my receipts, and it says I get cash back, but I do not know how to redeem them?
This app save you money on a lot product you use and need. Just clip the offer and submit your receipt.
App is glitchy too often, not enough offers for relevant items that I buy and my cashback keeps getting reversed without explanation. Last time there was a notice on the app that it was a glitch and you guys were working on fixing it but it never was fixed and then another cash back was reversed. It's frustrating
Live using IBOTTA! You can you your cash back almost anywhere! When there is a problem with cash back customer service is quick to get it resolved and credit your account.
My offer have been taking longer than usual to process...but there is something about this Friday they are going through pretty quick also I'm excited about the $5.00 bonus and the CVS bonus free razors here I come thank you for giving back to Ibotta users I really appreciate y'all helping my family save money everyday the Grimes family loves Ibotta team! Have a great day and God bless you all! Doing God's work giving back to the community I love to hear about it! I also followed y'all on tik Tok and Facebook and insta!
Ibotta is a wonderful program however the items you purchase have to be so specific. It's disappointing when you check the barcode in store, go home and take pictures of your receipt and submit it. And you get told it's the wrong item.
I have received great cash back on offered of items I use all the time which has put me in the 3000.00 club since I've been using ibotta!
I am missing cash back, but the offers are no longer there. I have tickets in. Not happy at this mom. I had my initial cash back approved- but missing offers. Sent and scanned what was missing. All of a sudden, the receipt could not be read and cash back was taken away. I put in a ticket, rescanned receipt- two offers were gone so I added to my ticket. Now, the cash back is wrong, I did not get my Midweek Moneymaker bonus of $5 AND I still cannot add and scan the offers missing.
I scanned the items and the store and it said the items qualified for cashback. Well I didnt get the cashback. Now I am waiting for customer service to get back to me
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!